<p>We are looking for a Help Desk Manager to join our team in Beaver County area, Pennsylvania. This role offers a long-term contract opportunity within the construction industry. The ideal candidate will have a strong background in overseeing help desk operations and be confident in analyzing and resolving support tickets.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily help desk operations, ensuring timely and effective resolution of support requests.</p><p>• Review and analyze incoming support tickets to identify trends and areas for improvement.</p><p>• Utilize Microsoft 365 administration portals, including Entra, Exchange, SharePoint, InTune, and Defender, to troubleshoot and resolve issues.</p><p>• Provide deskside support and guidance to employees, addressing technical challenges as needed.</p><p>• Maintain and administer Active Directory, ensuring system integrity and access control.</p><p>• Collaborate with IT teams to enhance service desk processes and implement best practices.</p><p>• Monitor the performance of help desk staff, providing feedback and support for skill development.</p><p>• Ensure compliance with company policies, including passing required drug tests and background checks.</p><p>• Document and report help desk activities to management, highlighting key metrics and accomplishments.</p>

• At least 2 years of experience managing a help desk in a detail-oriented environment.<br>• Proficiency in Microsoft 365 administration portals, including Entra, Exchange, SharePoint, InTune, and Defender.<br>• Strong understanding of Active Directory and its administration.<br>• Experience with ITSM tools and service desk management practices.<br>• Ability to analyze and resolve technical issues efficiently.<br>• Willingness to work on-site in Beaver Falls, Pennsylvania (remote work is not available).<br>• All candidates are required to undergo pre-employment screenings.<br>• Excellent communication and organizational skills.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>