We are looking for a dedicated Community Support Specialist to join our team in Barnegat, New Jersey. In this long-term contract role, you will play a critical part in supporting the administrative operations of our apartment portfolio, ensuring efficient processes and exceptional service for residents. This is an excellent opportunity to contribute to a dynamic environment while working closely with property management and leasing teams.<br><br>Responsibilities:<br>• Prepare and distribute lease renewal notices promptly, ensuring timely communication with residents.<br>• Monitor and follow up on renewal responses, coordinating necessary actions to finalize agreements.<br>• Assist in processing lease recertifications in compliance with property regulations and policies.<br>• Accurately record and track rent payments to maintain precise financial records.<br>• Provide assistance to residents with inquiries about rent payments, offering clear guidance on available options.<br>• Collaborate with property management to address delinquent accounts and issue required notices.<br>• Deliver thorough and timely responses to resident concerns, fostering positive relationships.<br>• Maintain organized and updated resident files, both in digital and physical formats.<br>• Work with leasing and property teams to ensure smooth operations and a seamless resident experience.<br>• Support compliance efforts by adhering to housing regulations and fair housing laws.

• 1-3 years of experience in property management, leasing, or administrative roles within the housing industry.<br>• Exceptional organizational skills and a keen eye for detail.<br>• Strong communication abilities and a commitment to excellent customer service.<br>• Ability to handle sensitive information with discretion and confidentiality.<br>• Proficiency in property management software such as Yardi or AppFolio is highly desirable.<br>• Familiarity with affordable housing programs, recertification processes, or fair housing laws is preferred.<br>• Competence in Microsoft Office tools including Excel, Outlook, PowerPoint, and Word.<br>• Experience in customer service tasks such as inbound/outbound calls, email correspondence, and scheduling appointments.

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