<p>Description of Position</p><p>This role supports a Microsoft-based ERP and data environment, combining hands-on application support, SQL Server expertise, and systems integration work. The position focuses on supporting existing platforms—including Microsoft SQL Server, SmartConnect, and Great Plains—while leveraging prior Dynamics 365 experience to help inform future-state planning and platform decisions.</p><p>The ideal candidate is technically strong, operationally minded, and comfortable working close to the business to troubleshoot issues, improve integrations, and support ongoing system evolution.</p><p><br></p><p>Key Responsibilities</p><p><strong>Application & Operational Support</strong></p><ul><li>Support and maintain internal business applications to ensure system availability, stability, and performance</li><li>Act as an escalation point for complex application, database, and integration issues</li><li>Perform root cause analysis and implement long-term preventative solutions</li><li>Support testing, deployment, and release activities for application updates</li><li>Maintain system documentation and provide guidance or training to internal users</li></ul><p><strong>Data, Integration & Development Support</strong></p><ul><li>Write, review, and optimize complex SQL Server queries</li><li>Support SmartConnect integrations between Great Plains and internal systems</li><li>Troubleshoot data movement, integrations, and API-based workflows</li><li>Support database performance tuning, data integrity, and reporting needs</li><li>Collaborate with developers and IT partners on enhancements and integrations</li></ul><p><strong>ERP & Microsoft Platform Support</strong></p><ul><li>Support Microsoft Great Plains (GP) environments</li><li>Apply prior experience with Dynamics 365 (Business Central, Finance & Operations, and/or CRM) to support future-state ERP and CRM planning</li><li>Assist with ERP and CRM evaluation, testing, and integration efforts as the platform evolves</li><li>Demonstrate understanding of Warehouse Management Systems (WMS) and their integration with ERP platforms</li><li>Support Power BI dashboards and reporting in partnership with business teams</li></ul><p><br></p>

<p><strong>Required Technical Experience</strong></p><ul><li>Strong hands-on experience with Microsoft SQL Server</li><li>Experience with SmartConnect or similar Microsoft ERP integration tools</li><li>Advanced SQL query development and troubleshooting skills</li><li>Experience supporting Microsoft Great Plains (GP)</li><li>Prior experience supporting or implementing Dynamics 365</li><li>Experience working with web services and APIs</li></ul><p><strong>Preferred Experience</strong></p><ul><li>Power BI reporting and dashboard development</li><li>SSIS or other ETL tools</li><li>PowerShell scripting</li><li>Windows Server environments</li><li>Azure SQL or other cloud-based SQL platforms</li></ul>

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