We are looking for a customer-focused, detail-oriented individual to join our team in Ashburn, Virginia as a Customer Service Representative. This Long-term Contract position is ideal for someone who can balance responsive client support with strong administrative coordination and a proactive approach to service improvement. The role will support customer accounts, help resolve service-related issues, and contribute to sales support and office operations through clear communication and accurate recordkeeping. Responsibilities:• Respond to customer inquiries promptly and provide accurate information to support a positive service experience.• Manage customer account activity, update database records, and maintain organized documentation for daily operations.• Assist with sales-related support by identifying customer needs, promoting appropriate solutions, and helping strengthen client relationships.• Coordinate office and administrative tasks to ensure smooth workflow, timely follow-up, and adherence to company policies.• Review transactions and account details for accuracy, including support for revenue-related recordkeeping and reporting processes.• Contribute to quality initiatives by following established standards, identifying process gaps, and recommending practical improvements.• Communicate effectively with internal teams and customers to resolve issues, clarify requests, and maintain service continuity.• Support onboarding and guidance for new team members by sharing procedures, service expectations, and best practices.

• Prior experience in customer service, account support, or a related client-facing role. • Ability to communicate clearly and professionally with customers, colleagues, and cross-functional teams. • Working knowledge of office procedures, administrative coordination, and data entry in business systems or databases. • Experience supporting sales activities or recognizing opportunities to enhance customer value and retention. • Strong planning, organization, and follow-through skills in a fast-paced environment. • Familiarity with policy compliance, quality standards, or structured process improvement practices. • Effective interpersonal skills with the ability to build trust and handle concerns with professionalism.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Ashburn, VA
onsite
Temporary / Contract
21 - 21.5 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to join our team in Ashburn, Virginia as a Customer Service Representative. This Long-term Contract position is ideal for someone who can balance responsive client support with strong administrative coordination and a proactive approach to service improvement. The role will support customer accounts, help resolve service-related issues, and contribute to sales support and office operations through clear communication and accurate recordkeeping. Responsibilities:• Respond to customer inquiries promptly and provide accurate information to support a positive service experience.• Manage customer account activity, update database records, and maintain organized documentation for daily operations.• Assist with sales-related support by identifying customer needs, promoting appropriate solutions, and helping strengthen client relationships.• Coordinate office and administrative tasks to ensure smooth workflow, timely follow-up, and adherence to company policies.• Review transactions and account details for accuracy, including support for revenue-related recordkeeping and reporting processes.• Contribute to quality initiatives by following established standards, identifying process gaps, and recommending practical improvements.• Communicate effectively with internal teams and customers to resolve issues, clarify requests, and maintain service continuity.• Support onboarding and guidance for new team members by sharing procedures, service expectations, and best practices.
2026-08-03T00:00:00Z