<p>We are looking for a detail-oriented, sales driven Key Accounts Manager to join our team in Maryland which is stable and growing at a rapid pace. This position ideal for someone who enjoys balancing customer support, order coordination, and hands-on operational tasks in a fast-moving onsite environment. In this role, you will help keep orders accurate, deliveries organized, and customer relationships strong while working closely with several internal departments. Candidates who bring strong communication skills, a service mindset, and the ability to adapt quickly will thrive in this position.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders with a high level of accuracy, ensuring pricing, purchase order details, and related information are entered correctly in the company system.</p><p>• Prepare items for customer pickup by selecting and organizing requested products efficiently and carefully.</p><p>• Arrange delivery schedules and coordinate driver routing to support timely next-day service and smooth order fulfillment.</p><p>• Follow up with customers regarding shipment status, delivery confirmation, and overall satisfaction to maintain a positive service experience.</p><p>• Work cross-functionally with warehouse, shipping, logistics, production, sales, and credit teams to resolve issues and keep daily operations moving.</p><p>• Identify opportunities to strengthen customer relationships by recommending additional products or services that align with client needs.</p><p>• Maintain organized records in Oracle-based and CRM systems to support order visibility, communication, and account management.</p><p>• Assist with physical order handling as needed, including moving items up to 25 pounds in support of branch operations.</p>
<p>Ready to be part of a team driving a major business transformation? We're looking for a customer-focused, detail-oriented <strong>Customer Service Representative</strong> to play a key role in supporting a growing organization through a critical ERP transition and business integration. This isn't just a customer service position. It's an opportunity to bring valuable expertise, make an immediate impact, and help ensure seamless operations as the company transitions from <strong>QAD to SAP S/4HANA</strong>. Your knowledge and support will be instrumental in keeping customers happy, orders moving, and business running smoothly.</p><p><br></p><p>What You'll Do:</p><ul><li>Process and manage customer orders with accuracy and efficiency.</li><li>Provide exceptional customer support and order status updates.</li><li>Coordinate with logistics and shipping teams to ensure on-time delivery.</li><li>Maintain accurate records and data within ERP systems.</li><li>Help preserve critical QAD knowledge during an important system transition.</li><li>Partner with internal teams to solve problems and keep operations moving.</li><li>Thrive in a fast-paced environment where your contributions truly matter.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Sales Support Specialist to support daily sales and customer operations activities in Maryland. This role is ideal for someone who enjoys balancing customer communication, order accuracy, and hands-on coordination in a fast-moving onsite environment. The person in this role will work closely with internal teams to keep orders, deliveries, and account support running smoothly while helping strengthen long-term customer relationships.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders accurately in an Oracle-based system while verifying pricing, purchase orders, and other key transaction details.</p><p>• Prepare customer pickup requests by locating and pulling items efficiently to support timely order fulfillment.</p><p>• Organize delivery activity by coordinating driver schedules and helping plan accurate next-day routing.</p><p>• Follow up with customers regarding shipment status, delivery confirmation, and overall service satisfaction.</p><p>• Work across warehouse, shipping, logistics, production, sales, and credit teams to resolve issues and maintain smooth order flow.</p><p>• Support account growth by identifying sales opportunities, recommending additional products or services, and building strong customer rapport.</p><p>• Maintain precise records and update order information promptly to reduce errors and improve service reliability.</p><p>• Assist with light physical tasks, including moving materials up to 25 pounds when needed in the course of order handling.</p>
We are looking for a dependable Customer Service Representative I to support a local government call center. This long-term contract position is ideal for someone who communicates clearly, handles high-volume inbound inquiries effectively, and maintains accurate records while delivering responsive service. The person in this role will help residents and callers by addressing questions, documenting interactions, and ensuring each request is routed or resolved appropriately.<br><br>Responsibilities:<br>• Respond to inbound calls from residents and other callers, providing courteous and timely assistance on a wide range of service-related questions.<br>• Record caller information, concerns, and outcomes accurately in the appropriate systems to maintain complete and organized service documentation.<br>• Enter and update data with close attention to detail so that customer records remain current and reliable.<br>• Resolve routine inquiries during the initial interaction whenever possible, and direct more complex matters to the appropriate department or team.<br>• Maintain a consistent, detail-oriented approach when managing a high volume of calls in a structured call center environment.<br>• Follow established service procedures, call handling standards, and documentation guidelines to support operational consistency.<br>• Provide clear information to callers regarding processes, next steps, and available resources to promote a positive customer experience.