We are looking for a Claims Support specialist to join our team in Alpharetta, Georgia. This Contract position requires an individual with strong organizational skills who can handle claims processing, customer service, and administrative tasks with efficiency and attention to detail. The role is fully onsite, with a five-day workweek, offering an excellent opportunity to contribute to a dynamic office environment.<br><br>Responsibilities:<br>• Verify and review the accuracy of information for newly received claims in accordance with coverage guidelines.<br>• Update claim files within the system as instructed by claims representatives.<br>• Process loss payments using Claim Vision and ensure all transactions are accurately recorded.<br>• Deliver exceptional customer service to agents, insureds, clients, and other stakeholders.<br>• Handle the processing of authorized payments and maintain detailed records.<br>• Input data, correspondence, and diary updates into the system, while preparing form letters and maintaining documentation.<br>• Perform administrative duties such as typing, photocopying, indexing, and filing to support claims operations.<br>• Calculate wages and draft well-crafted correspondence related to claims.<br>• Contact insureds to request missing information required for claim file completion.<br>• Apply basic knowledge of Southeastern jurisdiction laws related to workers' compensation, when necessary.

• Minimum of 2-3 years of experience in claims processing or low-touch claim handling.<br>• Strong customer service skills; insurance industry experience is preferred but not mandatory.<br>• Proficiency in data entry and administrative tasks, including correspondence and payment processing.<br>• Familiarity with Microsoft Word and Outlook for daily operations.<br>• Ability to work onsite five days a week and maintain high standards of detail orientation.<br>• Competence in calculating wages and drafting accurate, detail-oriented letters.<br>• Strong attention to detail and organizational skills.<br>• Basic understanding of workers' compensation laws in Southeastern jurisdictions is a plus.

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