<p>Position Overview</p><p>We are seeking a Collections Specialist (Account Resolution Representative) to manage overdue accounts, ensure accurate resolution, and maintain professional communication with clients. This role requires persistence, attention to detail, and the ability to negotiate while balancing customer service with firm collection practices.</p><p><br></p><p>Key Responsibilities</p><p>Contact clients regarding overdue accounts, follow up consistently.</p><p>Negotiate payment arrangements and resolve disputes.</p><p>Manage account records and document all collection activities.</p><p>Assist with reporting and department goals.</p><p>Collaborate with internal teams to resolve billing discrepancies.</p><p><br></p><p>Qualifications</p><p>Prior collections or AR experience required.</p><p>Proficiency in Microsoft Excel and Office.</p><p>Strong communication and negotiation skills.</p><p>Organized, detail-oriented, and able to manage multiple accounts.</p><p>Bilingual (English/Spanish) a plus.</p>

• Previous experience in collections, accounts receivable, or a similar role is required.<br>• Proficiency in Microsoft Office Suite, particularly Excel, for managing account data.<br>• Strong communication and negotiation skills with the ability to handle sensitive conversations professionally.<br>• Highly organized and detail-oriented with the ability to manage multiple accounts simultaneously.<br>• Familiarity with commercial and consumer collection processes.<br>• Knowledge of billing and credit collection procedures.<br>• Ability to work effectively in a team environment and collaborate with other departments.<br>• Bilingual proficiency in English and Spanish is a plus.

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>