<p>We are looking for a ScreenSteps Administrator to oversee and maintain our knowledge base system. This role is essential to ensuring the accuracy and accessibility of information for employees while fostering collaboration with subject matter experts. This is a Contract-to-permanent position located at any remote location throughout the country. </p><p><br></p><p>Responsibilities:</p><p>• Oversee user access and permissions within the ScreenSteps platform, ensuring security and proper role assignments.</p><p>• Perform thorough reviews of articles to guarantee clarity, consistency, and accuracy before they are published.</p><p>• Partner with subject matter experts (SMEs) and content creators to meet deadlines and produce high-quality content.</p><p>• Address employee comments and feedback within the knowledge base to foster engagement and resolve concerns.</p><p>• Monitor the implementation of user suggestions and ensure SMEs follow up on actionable feedback.</p><p>• Collaborate on the continuous improvement of the knowledge base system to enhance usability and content quality.</p><p>• Utilize ScreenSteps or equivalent tools, such as Salesforce, to manage and optimize the knowledge base.</p><p>• Ensure compliance with organizational standards for documentation and content management.</p>

• Experience with ScreenSteps or equivalent platforms, such as Salesforce.<br>• Proficiency in client-side scripting and API development.<br>• Strong ability to create and manage business requirement documents.<br>• Familiarity with configuration management processes and tools.<br>• Expertise in Salesforce development and related integrations.<br>• Solid understanding of content management systems (CMS) and knowledge base structures.<br>• Exceptional attention to detail and ability to ensure content quality.<br>• Effective communication skills to collaborate with SMEs and respond to employee feedback.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>