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2022 Salary Guide from Robert Half

Numbers Worth Knowing

4 Hiring Trends Administrative and Customer Support Managers Need to Know

Administrative and customer support professionals are in demand across functions.

Businesses are restarting projects and launching new ones, driving the need for support staff companywide.

Administrative professionals’ duties continue to expand, including in areas such as purchasing, marketing and social media.

Organizations need administrative staff to make different work environments work.

Administrative professionals help create health and safety protocols, including developing plans for in-office distancing, sanitization and scheduling.

Employers look for candidates who are proficient with virtual technologies and can train colleagues to use these tools.

Companies seek robust customer service skill sets.

In-demand expertise includes:

Analytics software

Help desk

Live chat


Increasingly, organizations need bilingual customer support professionals.

The hottest administrative jobs include:

Administrative assistants

Call center/customer support specialists

Data entry specialists

Executive assistants

Facilities managers

Mortgage assistants

Office assistants

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Robert Half Talent Solutions

© 2021 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.