183 results for Technical Support Analyst jobs

Technical Support Analyst

Middleton, WI
onsite
Temporary
22 - 24 USD / Hourly
We are seeking a Technical Support Specialist with strong Microsoft 365 expertise to assist with a short-term client project focused on helping new users get the most out of Microsoft 365 and Copilot.This role is ideal for someone who is highly comfortable using Microsoft 365 tools and enjoys helping others learn how to use technology more effectively. You will work directly with a small group of external users, providing hands-on guidance and “white glove” support as they deepen their knowledge of tools they are already using.What You’ll Do<ul><li>Provide technical guidance and support to approximately 12 users currently using Microsoft 365 tools</li><li>Lead live virtual sessions demonstrating best practices and advanced usage</li><li>Help users better leverage tools such as:</li><li>Microsoft Copilot</li><li>OneDrive</li><li>SharePoint</li><li>Other Microsoft 365 applications</li><li>Walk users through Copilot capabilities, including agent creation and connecting agents to SharePoint-based data</li><li>Develop and outline a simple training curriculum or learning plan</li><li>Schedule follow-up sessions and provide ongoing support as needed</li><li>Deliver sessions via Microsoft Teams, including screen sharing and live demonstrations</li><li>Assist with any light prep work to ensure sessions are organized and effective</li></ul>Required Skills & Experience<ul><li>8+ months of hands-on experience using Microsoft 365 and Copilot</li><li>Strong working knowledge of:</li><li>Microsoft Copilot</li><li>OneDrive</li><li>SharePoint</li><li>Microsoft 365 collaboration tools</li><li>Experience explaining or demonstrating technology to others</li><li>Excellent communication and presentation skills</li><li>Comfortable leading video-based sessions and engaging with users live</li><li>Ability to create simple, practical learning guidance for end users</li></ul>
2026-03-05T00:00:00Z

Technical Support Specialist

Jacksonville, FL
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Technical Support Specialist to provide expert assistance for SaaS applications and ensure smooth operations for our clients. This position requires strong analytical skills, proactive problem-solving, and effective communication to troubleshoot issues and enhance system performance. This is a Contract-to-permanent opportunity located in Jacksonville, Florida. Responsibilities:• Deliver technical support for SaaS applications, resolving issues efficiently and maintaining system reliability.• Investigate and diagnose software problems, collaborating with development teams to implement solutions.• Conduct regular maintenance, updates, and performance monitoring for supported applications.• Create comprehensive documentation for support activities, including troubleshooting procedures and user guides.• Assist in deploying new software applications and updates, ensuring seamless integration.• Provide training and guidance to users on application functionality and best practices.• Analyze recurring issues to identify root causes and recommend improvements.• Collaborate with IT staff to maintain system security and ensure data integrity.• Participate in on-call rotations to provide timely support during critical incidents.• Coordinate with external vendors to address third-party application-related concerns.
2026-02-25T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent
65000 - 75000 USD / Yearly
The Service Support Analyst is a key member of the technology support desk, serving as the first point of contact for technology-related inquiries from internal users. This role manages the intake and assessment of support requests, resolves routine issues directly, and coordinates with specialized teams for complex matters. The analyst maintains operational continuity by ensuring users connect quickly to the right resources, supporting a responsive and organized support experience. This position collaborates with service desk engineers, application managers, and infrastructure specialists to resolve issues efficiently, document support actions, and contribute to continuous improvements in support processes. Strong communication, attention to detail, and real-time assessment skills are essential. Key Responsibilities: Task Execution and Support<ul><li>Respond promptly to support requests via phone, email, and ticketing systems, accurately logging all interactions.</li><li>Identify user needs and route requests to the appropriate team or specialist.</li><li>Resolve routine technical issues using established procedures and documentation.</li><li>Stay familiar with the service catalog and escalation pathways to guide users effectively.</li><li>Document support actions to enhance team knowledge and improve future responses.</li></ul>Collaboration and Communication<ul><li>Coordinate with engineers, application managers, and infrastructure teams to track and follow up on issues.</li><li>Communicate clearly and professionally, providing updates and guidance throughout the support process.</li><li>Participate in team meetings and assist with onboarding/training for new staff.</li></ul>Operational Support<ul><li>Monitor ticket queues and prioritize based on urgency and impact.</li><li>Track open issues and follow through to resolution.</li><li>Support the creation and maintenance of internal documentation, such as FAQs and troubleshooting guides.</li><li>Handle basic system access tasks like password resets and account provisioning.</li></ul>Continuous Improvement<ul><li>Gather feedback and suggest process improvements for service delivery.</li><li>Stay up to date on technology platform updates and support procedures.</li><li>Share observations with service desk leadership and participate in ongoing learning.</li></ul>
2026-02-17T00:00:00Z

IT Support Analyst

Boston, MA
onsite
Permanent
60000 - 90000 USD / Yearly
We are looking for an experienced IT Support Analyst to join our financial services client in Boston, Massachusetts. This role is focused on delivering white-glove technical support to end users while ensuring smooth and uninterrupted technology operations. The ideal candidate will have a strong background in resolving technical issues, providing hands-on and remote assistance, and maintaining a high standard of professionalism and customer service. This role is fully onsite in Boston. Responsibilities:• Respond promptly to technical support requests, delivering attentive and high-quality service to minimize disruptions.• Troubleshoot, resolve, and document software, hardware, and mobile device issues for end users.• Set up, configure, and upgrade systems and software to maintain secure and efficient operations.• Manage onboarding and offboarding processes, including account setup, hardware provisioning, and deactivation.• Coordinate office equipment installations, workstation setups, and hardware relocations with thorough testing and organization.• Provide support for conference room technology, ensuring smooth functionality for meetings and presentations.• Administer Active Directory and Microsoft Entra ID accounts, including security group management and permissions.• Develop user guides and documentation to enhance consistency and optimize IT support processes.• Collaborate with infrastructure teams to enhance desktop and mobile computing environments.• Maintain inventory of IT equipment and coordinate secure disposal of outdated hardware and e-waste.
2026-03-11T00:00:00Z

IT Support Analyst

Jacksonville, FL
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems. Responsibilities:• Install, configure, and upgrade operating systems and business software• Set up and support computer hardware, monitors, network equipment, and peripherals• Troubleshoot and resolve hardware, software, email, network, and peripheral issues• Support users via centralized help desk and provide clear technical guidance• Document equipment repairs, installations, and removals• Train users on common business applications• Contribute to system planning, hardware/software recommendations, and procedures• Stay up to date on technology trends and make proactive suggestions• Maintain user confidentiality and adhere to company protocols
2026-02-26T00:00:00Z

Technical Triage Support Analyst

Spartanburg, SC
onsite
Contract / Temporary to Hire
16.5 - 17 USD / Hourly
We are looking for a Technical Triage Support Analyst to join our team in Boiling Springs, South Carolina. In this role, you will provide front-line technical assistance and exceptional customer service to clients while ensuring accurate documentation and timely escalation of unresolved issues. This is a Contract to permanent position that offers a dynamic opportunity to grow within a collaborative and fast-paced environment. Responsibilities: • Respond to incoming support calls promptly, delivering detail-oriented and courteous service to all customers. • Diagnose and troubleshoot basic technical issues using established procedures while ensuring clear communication. • Escalate unresolved or complex technical problems to specialized teams with detailed documentation. • Log all customer interactions, troubleshooting steps, and resolutions in the ticketing system for accurate record-keeping. • Maintain a customer-centric approach by demonstrating empathy, patience, and timely follow-ups. • Collaborate with internal teams to ensure smooth communication and efficient resolution of escalated issues. • Provide consistent updates to customers regarding the status of their issues and resolutions. • Uphold high standards of enthusiasm when handling customer inquiries. • Participate in team discussions and contribute to improving support processes and efficiency.
2026-03-02T00:00:00Z

Tech Support Manager

Appleton, WI
onsite
Contract / Temporary to Hire
40 - 50 USD / Hourly
We are looking for an experienced Tech Support Manager to join our team in Fox Valley, Wisconsin. This role is a Contract to permanent position, offering an exciting opportunity to lead a dynamic team while contributing to the overall technical strategy and operations. The ideal candidate will bring strong leadership skills and technical expertise to ensure efficient service delivery and enhance the end-user experience. Responsibilities:• Oversee and manage a team of IT specialists, including digital workplace engineers and hardware experts, to ensure seamless support operations.• Develop and implement strategies to improve end-user computing experiences, focusing on efficiency, automation, and proactive issue resolution.• Utilize ServiceNow and other tools to manage workflows, track performance, and drive continuous improvement.• Lead team members through mentorship and coaching to foster growth and maintain a positive workplace culture.• Ensure smooth provisioning and deployment of IT hardware such as laptops, while maintaining inventory and system updates.• Collaborate with cross-functional teams to align technical strategies with organizational goals and drive innovation.• Manage hybrid IT environments, including both on-premises and cloud-based systems, ensuring reliability and scalability.• Address and resolve complex technical challenges, acting as a key point of escalation for team members.• Travel occasionally to support operations at other facilities or manufacturing plants.• Set and execute roadmaps for IT service delivery, incorporating AI and automation into processes.
2026-03-03T00:00:00Z

Desktop Support Analyst

Vandalia, OH
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled and proactive Desktop Support Analyst to join our team on a long-term contract basis. This role, based in Vandalia, Ohio, involves providing comprehensive support for desktop and mobile devices, ensuring smooth operations for both office and production environments. You will play a key role in troubleshooting, maintaining systems, and assisting users with technical issues. Responsibilities: • Monitor and review daily system backups for local site servers and network equipment, documenting findings appropriately. • Collaborate with network administrators to address connectivity issues, server concerns, and maintain accurate Active Directory entries. • Provide first-level support for non-standard applications and resolve hardware or software issues affecting desktop and mobile devices. • Manage incident and service tickets efficiently, ensuring timely resolutions. • Update and maintain configuration items in the computer management database. • Offer technical support for production and office peripherals, addressing any operational issues. • Assist users through escalated triage from the Service Desk, walk-up tech bar, and direct walk-ins. • Adhere to established code of conduct and company standards. • Travel occasionally (up to 10%) to support technical needs across locations.
2026-03-06T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Desktop Support Analyst

San Antonio, TX
onsite
Temporary
21 - 25 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment. Responsibilities: • Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool. • Provide remote support to users through IT service desk tools or Skype for Business. • Manage and maintain Active Directory and Office 365 accounts effectively. • Deliver hands-on technical support to internal staff, including hardware and software troubleshooting. • Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues. • Ensure timely updates and resolutions for service desk tickets to meet user needs. • Collaborate with team members to address complex technical challenges. • Perform routine maintenance and updates for IT equipment and systems. • Offer on-site assistance at users’ desks when required to resolve issues.
2026-03-09T00:00:00Z

Desktop Support Analyst

Anderson, SC
onsite
Contract / Temporary to Hire
23 - 27 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This Contract to permanent position requires someone with a hands-on approach to managing and maintaining hardware, software, and operating systems in a dynamic IT environment. The role offers an excellent opportunity to contribute to a fast-paced organization while ensuring smooth technical operations. Responsibilities: • Install, configure, and maintain company hardware, software, and operating systems to ensure optimal performance. • Set up and image laptops for both new and existing employees, ensuring they are ready for use. • Provide encryption keys and assist users with secure access when required. • Troubleshoot and resolve technical issues related to hardware and software across the organization. • Deploy and configure desktop software tailored to user needs. • Manage and prioritize incident tickets using the ServiceNow platform, ensuring timely resolutions. • Perform inventory checks and asset management tasks to maintain accurate records of equipment and supplies. • Conduct necessary updates to Windows systems to keep devices secure and functional. • Recommend hardware and software purchases based on organizational needs. • Assist with additional tasks and responsibilities as assigned.
2026-03-09T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Desktop Support Analyst

West Chester, PA
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Desktop Support Analyst to join our team in West Chester, Pennsylvania. This role is focused on providing exceptional technical assistance and customer service to ensure the smooth operation of desktop systems and related technologies. As a contract-to-permanent position, this opportunity offers the potential for long-term growth and development within the organization. Responsibilities: • Provide hands-on deskside support to troubleshoot and resolve hardware, software, and connectivity issues. • Manage configuration tasks for desktop systems, ensuring proper setup and functionality. • Utilize ticketing systems to track and resolve user incidents efficiently. • Perform re-imaging of devices to maintain system integrity and compliance. • Administer and maintain Active Directory accounts, ensuring proper access and security. • Deliver remote support to assist users in resolving technical challenges. • Conduct basic troubleshooting for a variety of Microsoft Office applications and other commonly used software. • Collaborate with team members to deploy and manage desktop hardware and peripherals. • Offer excellent customer service to address user concerns and ensure satisfaction. • Stay up-to-date with evolving technologies to improve support processes and tools.
2026-03-04T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Permanent
70000 - 85000 USD / Yearly
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives. Responsibilities: • Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues. • Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams. • Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally. • Handle service ticketing requests, ensuring timely and effective resolution of reported problems. • Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance. • Escalate unresolved technical problems to networking or system administration teams for further investigation. • Collaborate with team members to implement solutions that enhance system performance and user experience. • Maintain up-to-date knowledge of desktop technologies and assist with certifications when required. • Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.
2026-03-12T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry. Responsibilities: • Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently. • Manage and support Active Directory operations to maintain system security and functionality. • Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance. • Perform imaging and deployment of Windows 10 systems across the organization. • Conduct regular maintenance and updates for workstations to prevent potential disruptions. • Collaborate with team members to address complex technical challenges and implement solutions. • Document technical procedures and solutions to enhance knowledge sharing within the team. • Ensure compliance with security protocols and standards during all technical operations. • Assist users with software installations and updates to maintain compatibility and productivity. • Provide timely and effective communication to users regarding technical issues and resolutions.
2026-03-04T00:00:00Z

Desktop Support Analyst

Louisville, KY
onsite
Contract / Temporary to Hire
20 - 23.5 USD / Hourly
We are looking for a dedicated Desktop Support Analyst to join our team in Louisville, Kentucky. This Contract to permanent position involves providing exceptional Level 1 technical support to end users, ensuring their hardware and software issues are resolved efficiently. The role requires a hands-on approach, excellent troubleshooting skills, and a strong focus on customer service in a fully on-site setting. Responsibilities: • Create and update tickets with accurate details and ensure timely documentation. • Deliver first-line technical support by diagnosing and resolving basic hardware, software, and operating system problems. • Assist with computer imaging, workstation setups, hardware deployments, and equipment replacements. • Provide guidance to end users on Microsoft products and address common desktop-related concerns. • Monitor ticket queues and service level agreements to ensure prompt issue resolution. • Assign or reassign tickets to maintain proper ownership and workflow efficiency. • Escalate complex issues to higher-tier support teams when necessary. • Manage tasks related to moving, setting up, or shipping computer equipment as required.
2026-02-18T00:00:00Z

Desktop Support Analyst

Green Bay, WI
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are seeking an IT Support Specialist I to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams.This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment. Key Responsibilities<ul><li>Provide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals)</li><li>Diagnose and resolve hardware and software issues, implementing effective corrective solutions</li><li>Participate in IT documentation and knowledge base updates to support team efficiency</li><li>Assist with system imaging, equipment deployment, and lifecycle management</li><li>Support system changes, upgrades, and rollouts affecting end users</li><li>Collaborate with third-party IT vendors providing equipment and support services</li><li>Respond promptly to system outages and service disruptions to minimize downtime</li><li>Partner with team members to deliver consistent, high-quality IT support</li></ul>QualificationsRequired<ul><li>Bachelor’s degree in Computer Science, Computer Engineering, </li><li>or 2+ years of direct IT support experience</li><li>Experience with Microsoft operating systems, Active Directory, and domain environments</li><li>Hands-on experience with Windows OS and Microsoft 365 suite</li><li>Strong troubleshooting and problem-solving skills</li></ul>Preferred<ul><li>Experience supporting Apple devices</li><li>Exposure to manufacturing or operational environments</li></ul> What We’re Looking For<ul><li>Strong customer service mindset and communication skills</li><li>Ability to work onsite and collaborate directly with end users</li><li>Organized and detail-oriented approach to documentation and processes</li><li>Willingness to learn and grow within IT operations</li></ul>
2026-03-03T00:00:00Z

Desktop Support Analyst

Bridgewater, NJ
onsite
Temporary
23 - 27 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Bridgewater, New Jersey. In this long-term contract role, you will provide essential technical support to ensure seamless operation of computer systems, mobile devices, and related technologies. This position requires strong problem-solving abilities and a customer-focused approach to addressing technical issues. Responsibilities: • Diagnose and resolve hardware and software issues for desktop computers and mobile devices. • Configure, maintain, and troubleshoot desktop workstations, including Windows 10 systems. • Provide support for Active Directory administration and related user access requests. • Ensure proper imaging and deployment of desktop hardware across the organization. • Assist with the installation and maintenance of office automation tools and software. • Deliver remote and in-person technical assistance to employees as needed. • Document technical issues and solutions in detail for future reference. • Collaborate with other IT teams to address complex system problems. • Conduct routine system checks and updates to ensure optimal performance. • Educate users on best practices for utilizing technology efficiently.
2026-02-16T00:00:00Z

Desktop Support Analyst

Saint Paul, MN
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a dedicated Desktop Support Analyst to join our team. This position involves providing technical assistance to resolve hardware, software, and network-related issues while delivering excellent internal customer service. Responsibilities:• Manage and prioritize tickets in the unassigned queue to ensure timely resolution.• Perform desktop support tasks such as software updates, device imaging using Microsoft Entra ID, and troubleshooting hardware issues.• Diagnose and resolve technical problems across mobile devices, desktop systems, and network-related areas.• Utilize the Autotask ticketing system to track, document, and manage support cases.• Assist with basic networking tasks, requiring a high-level understanding of concepts.• Generate reports and extract data to support operational needs.• Deliver exceptional customer service to internal users, ensuring their technical concerns are addressed efficiently.• Follow established processes and workflows to maintain consistency in support operations.• Provide hands-on troubleshooting across a range of IT systems and tools.• Collaborate with team members to address escalated issues requiring Level 2/3 support.
2026-03-10T00:00:00Z

Desktop Support Analyst

Portsmouth, NH
onsite
Permanent
40000 - 60000 USD / Yearly
We are looking for a dedicated Desktop Support Analyst to provide first-line technical assistance to users in a dynamic environment. In this role, you will address hardware, software, and network-related issues, ensuring timely resolution and escalating more complex problems to higher support levels. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional customer service. Responsibilities:• Troubleshoot and resolve basic hardware and software issues involving Windows and Microsoft 365 applications.• Address network connectivity problems, including Wi-Fi and Ethernet, ensuring systems are operational.• Document and track all technical issues using the ticketing system while adhering to established timelines.• Escalate unresolved technical matters to Tier 2 or Tier 3 support teams for advanced troubleshooting.• Assist with onboarding new users, including device setup and system configurations.• Maintain accurate and detailed documentation for all troubleshooting processes and resolutions.• Provide attentive and courteous technical support to users, ensuring a positive customer experience.• Collaborate with team members to continuously improve support workflows and processes.
2026-02-20T00:00:00Z

Desktop Support Analyst

Hialeah, FL
onsite
Permanent
60000 - 65000 USD / Yearly
We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service. Responsibilities:• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.• Configure, deploy, and maintain hardware and software in alignment with organizational standards.• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.• Conduct routine maintenance and updates on end-user systems to ensure security and performance.• Collaborate with team members to manage configuration changes and maintain system documentation.• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.
2026-02-18T00:00:00Z

Desktop Support Analyst

Cambridge, MD
onsite
Temporary
25 - 41 USD / Hourly
Responsible for maintaining customer satisfaction for overall IT support for designated site(s)· Responsible for troubleshooting and resolving hardware, software and network issues· Responsible for Plant Systems support including vendor collaboration and troubleshooting· Responsible to collaboration between multiple teams for continuous improvement· Responsible for cyber security compliance related to OS updates, patches and maintenance· Responsible for site level incident management and point of escalation· Responsible for hardware configuration and deployment for employee onboarding· Responsible for hardware asset management for equipment inventory and end of lifemanagement· Responsible for completing and filing system-related documentation· Must maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems
2026-02-27T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Desktop Support Analyst

Olive Branch, MS
onsite
Contract / Temporary to Hire
30 - 32 USD / Hourly
Job Title: IT Support Specialist – Logistics & Manufacturing Location: Olive Branch Microsoft Schedule: 10:30PM-7:00PM Friday through Tuesday (Off Wednesday & Thursday) Employment Type: permanent / Contract / contract-to-permanent Environment: Microsoft 365 / SCCM / Intune Pay 32.00 Per hour Position Overview: We are seeking a highly skilled and dependable IT Support Specialist to provide hands-on technical support in a fast-paced logistics and manufacturing environment. The ideal candidate will have extensive experience with RF scanner configuration, Zebra label printer maintenance, and enterprise deployment tools such as SCCM or Intune. This role requires strong troubleshooting skills across networking, hardware, and software platforms, with a focus on maintaining uptime and operational efficiency. Key Responsibilities: Configure, deploy, and support RF scanners and Zebra label printers. Perform routine maintenance and troubleshooting of label printing systems. Use SCCM or Intune to manage device imaging, software deployments, and updates. Provide Tier 1–2 support for Windows-based systems in an O365 environment. Troubleshoot network connectivity issues including DNS, DHCP, Telnet, and SSH. Manage and maintain Active Directory user accounts and group policies. Collaborate with cross-functional teams to support manufacturing and logistics operations. Document technical procedures, configurations, and resolutions. Maintain high availability and responsiveness during scheduled workdays (Friday–Tuesday). Required Qualifications: 3+ years of IT support experience in a logistics or manufacturing setting. Proficiency with RF scanner configuration and Zebra printer support. Hands-on experience with SCCM or Intune for imaging and deployments. Strong understanding of Microsoft 365 and Windows OS environments. Solid knowledge of networking fundamentals: DNS, DHCP, Telnet, SSH. Experience with Active Directory administration. Excellent problem-solving and communication skills. Ability to work independently and manage multiple priorities. Flexible schedule with availability to work weekends and holidays as needed. Preferred Qualifications: Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate. Experience with scripting or automation tools (PowerShell, etc.). Familiarity with ITIL practices and service desk ticketing systems.
2026-03-04T00:00:00Z