198 Results for Technical Support Analyst Jobs

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Technical Support Analyst

Anoka, MN
onsite
Temporary / Contract
25 - 27.63 USD / Hourly
Our client is seeking an IT Manufacturing Support Specialist to support end users and technology systems at its Anoka facility. This individual will serve as a key member of the IT support team, providing technical troubleshooting, device management, and infrastructure support in a manufacturing environment.Responsibilities<ul><li>Provide onsite and remote technical support for end users in a manufacturing environment.</li><li>Troubleshoot and resolve hardware, software, operating system, mobile device, and networking issues.</li><li>Diagnose and resolve issues related to Windows 10/11, Microsoft 365, iOS devices, and enterprise applications.</li><li>Manage incidents and service requests through successful resolution while meeting service level agreements (SLAs).</li><li>Escalate complex technical issues to senior team members as needed.</li><li>Support device deployment, imaging, and provisioning activities, including PXE boot and SCCM processes.</li><li>Assist with network equipment deployments, infrastructure changes, and connectivity troubleshooting.</li><li>Maintain accurate documentation of support activities, resolutions, and IT asset inventory.</li><li>Create and update knowledge base documentation to improve support efficiency.</li><li>Collaborate with IT leadership and peers to support operational and project-based initiatives.</li><li>Participate in an on-call rotation and provide after-hours support when necessary.</li></ul>Schedule: Onsite | Monday-Thursday, 6:00 AM-4:30 PMTraining: Approximately two weeks, Monday-Friday, 8:00 AM-4:30 PM Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).
2026-10-14T00:00:00Z

IT Support Analyst

Atlanta, GA
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
Robert Half is working with a client in the Atlanta-metro area for a IT Support Analyst. <ul><li>Provide Level 1 and Level 2 technical support to end users for hardware, software, and network-related issues.</li><li>Diagnose and resolve desktop, laptop, printer, mobile device, and application problems.</li><li>Install, configure, and maintain operating systems, software applications, and peripheral devices.</li><li>Manage user accounts, permissions, and access controls through Active Directory and Microsoft 365.</li><li>Respond to and resolve service desk tickets within established SLAs.</li><li>Troubleshoot network connectivity issues including LAN, WAN, VPN, and Wi-Fi.</li><li>Perform system upgrades, patches, and software deployments.</li><li>Document incidents, solutions, and technical procedures in knowledge base systems.</li><li>Support onboarding and offboarding activities, including equipment setup and account provisioning.</li><li>Monitor IT systems to identify potential issues and implement preventive solutions.</li><li>Collaborate with infrastructure, security, and application teams to resolve complex technical issues.</li><li>Provide end-user training and technical guidance to improve productivity.</li></ul>
2026-10-01T00:00:00Z

IT Support Analyst

Pleasanton, CA
onsite
Temporary to Hire
35 - 38 USD / Hourly
We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace technology and security best practices. This IT Support Analyst is on onsite role out of Pleasanton. Responsibilities:• Deliver first- and second-level technical support for end users, resolving incidents through desk-side assistance as well as remote troubleshooting.• Set up, deploy, maintain, and repair desktops, laptops, and related equipment for office and workstation use.• Administer and support Windows 10 devices and provide limited assistance for iOS-based hardware.• Troubleshoot hardware issues, software errors, and connectivity problems to restore user productivity quickly.• Support core business applications and collaboration platforms, including Microsoft 365, Teams, Zoom, Outlook, Word, Excel, and PowerPoint.• Install, configure, and maintain endpoint protection and backup tools across desktop and laptop environments.• Assist with Active Directory tasks such as account setup, password resets, and basic user access support while helping monitor and triage incoming tickets.• Configure new user devices and peripherals, including computers, printers, and remote access tools such as Citrix and related solutions.• Track and update inventory records for IT assets as equipment is received, assigned, relocated, or replaced within the office.• Provide end-user instruction on software usage, security awareness, and effective computing practices while following organizational safety and security standards.
2026-09-24T00:00:00Z

IT Support Analyst

Pittsburgh, PA
onsite
Permanent / Full Time
52000 - 54080 USD / Yearly
Our client, a well-established Pittsburgh-area technology services organization, is seeking a hands-on IT Support Specialist to join their growing technology team and provide technical support to end users and assist with day-to-day IT operations. This role serves as a key resource for resolving hardware, software, network, and user support issues while helping maintain a reliable and secure technology environment. The ideal candidate will have a strong customer-service mindset, excellent troubleshooting skills, and experience supporting Windows-based environments. Location: Blawnox, PAEmployment Type: Permanent Hire Status: Full-TimeSchedule: Monday-Friday | Standard Business HoursCompensation: $26/hourWork Environment: Primarily On-Site with Occasional Local Travel (Zelieniople and Meadville locations) Responsibilities:<ul><li>Provide first-level technical support for hardware, software, networking, and end-user issues</li><li>Manage support requests from intake through resolution</li><li>Troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment</li><li>Install, configure, and maintain workstation hardware and software</li><li>Support user account administration, password resets, and access management</li><li>Assist with Microsoft 365 administration and end-user support</li><li>Perform basic server administration and infrastructure support tasks</li><li>Document support requests, resolutions, and technical procedures</li><li>Maintain technology asset records and assist with equipment deployment</li><li>Train and support users on technology best practices</li><li>Coordinate with third-party vendors to resolve technical issues</li><li>Travel occasionally between local sites to provide hands-on support</li><li>Participate in an after-hours on-call rotation as required</li></ul>
2026-10-13T00:00:00Z

Technical Support Manager

Plano, TX
onsite
Permanent / Full Time
90000 - 120000 USD / Yearly
We are looking for a technology support leader to oversee IT and operational technology support for manufacturing environments in Plano, Texas. This position is well suited for someone who is comfortable working directly in production settings, solving issues that affect uptime, and coordinating closely with engineering, maintenance, and operations teams. The role combines hands-on technical problem solving with cross-functional collaboration to keep plant systems, user devices, and industrial networks running reliably. Responsibilities:<ul><li>Oversee day-to-day technical support for plant operations, ensuring systems used across manufacturing sites remain stable, accessible, and responsive to production needs.</li><li>Diagnose and resolve issues involving industrial networks, end-user devices, software platforms, and connected equipment that may interrupt plant performance.</li><li>Support communication and connectivity among PLCs, HMIs, operator stations, and other manufacturing technologies used on the production floor.</li><li>Maintain and improve plant-floor infrastructure such as switches, wireless components, industrial network hardware, and workstation endpoints.</li><li>Work closely with controls engineers, maintenance staff, and production teams to identify root causes of operational technology issues and restore functionality quickly.</li><li>Coordinate installation, upkeep, and troubleshooting for industrial PCs, manufacturing applications, and operator-facing hardware used in daily operations.</li><li>Track network and system performance within production environments and take proactive steps to reduce downtime and operational disruption.</li><li>Contribute to infrastructure enhancements, facility expansion efforts, and other technology improvement projects across manufacturing locations.</li><li>Keep accurate records of configurations, support activities, asset inventories, and technical procedures to support ongoing operations and future maintenance.</li><li>Partner with corporate IT resources and external service providers when advanced escalation or specialized support is needed, including travel between facilities for onsite assistance.</li></ul>
2026-10-13T00:00:00Z

IT Support Technician

Los Angeles, CA
onsite
Temporary / Contract
28 - 35 USD / Hourly
We are seeking a customer-focused IT Support Technician to provide technical support for hardware, software, mobile devices, and network-related issues. This role will support end users in Windows and Mac environments, resolve technical problems, manage IT equipment, and deliver excellent customer service. This role is based in Woodland Hills, CA Key Responsibilities<ul><li>Provide desktop, laptop, mobile device, and application support to end users.</li><li>Troubleshoot and resolve hardware, software, printer, and network connectivity issues.</li><li>Install, configure, and maintain Windows and Mac systems.</li><li>Manage user accounts, passwords, and access permissions within Microsoft 365, Active Directory, and related platforms.</li><li>Document, track, and resolve support requests through a ticketing system.</li><li>Deploy and image computers, set up workstations, and maintain IT asset inventory.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Escalate complex issues to appropriate IT teams when necessary.</li><li>Create and maintain technical documentation and user guides.</li></ul>
2026-10-10T00:00:00Z

IT Support Technician

Los Angeles, CA
onsite
Temporary / Contract
28 - 35 USD / Hourly
We are seeking a customer-focused IT Support Technician to provide technical support for hardware, software, mobile devices, and network-related issues. This role will support end users in Windows and Mac environments, resolve technical problems, manage IT equipment, and deliver excellent customer service. This role is based near Newport Beach, CA Key Responsibilities<ul><li>Provide desktop, laptop, mobile device, and application support to end users.</li><li>Troubleshoot and resolve hardware, software, printer, and network connectivity issues.</li><li>Install, configure, and maintain Windows and Mac systems.</li><li>Manage user accounts, passwords, and access permissions within Microsoft 365, Active Directory, and related platforms.</li><li>Document, track, and resolve support requests through a ticketing system.</li><li>Deploy and image computers, set up workstations, and maintain IT asset inventory.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Escalate complex issues to appropriate IT teams when necessary.</li><li>Create and maintain technical documentation and user guides.</li></ul>
2026-10-10T00:00:00Z

IT Support Technician

Los Angeles, CA
onsite
Temporary / Contract
28 - 35 USD / Hourly
We are seeking a customer-focused IT Support Technician to provide technical support for hardware, software, mobile devices, and network-related issues. This role will support end users in Windows and Mac environments, resolve technical problems, manage IT equipment, and deliver excellent customer service. This role is based in Downtown Los Angeles, CA Key Responsibilities<ul><li>Provide desktop, laptop, mobile device, and application support to end users.</li><li>Troubleshoot and resolve hardware, software, printer, and network connectivity issues.</li><li>Install, configure, and maintain Windows and Mac systems.</li><li>Manage user accounts, passwords, and access permissions within Microsoft 365, Active Directory, and related platforms.</li><li>Document, track, and resolve support requests through a ticketing system.</li><li>Deploy and image computers, set up workstations, and maintain IT asset inventory.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Escalate complex issues to appropriate IT teams when necessary.</li><li>Create and maintain technical documentation and user guides.</li></ul>
2026-10-10T00:00:00Z

IT Support Technician

San Diego, CA
onsite
Temporary / Contract
28 - 35 USD / Hourly
We are seeking a customer-focused IT Support Technician to provide technical support for hardware, software, mobile devices, and network-related issues. This role will support end users in Windows and Mac environments, resolve technical problems, manage IT equipment, and deliver excellent customer service. This role is based in Kearny Mesa, CA Key Responsibilities<ul><li>Provide desktop, laptop, mobile device, and application support to end users.</li><li>Troubleshoot and resolve hardware, software, printer, and network connectivity issues.</li><li>Install, configure, and maintain Windows and Mac systems.</li><li>Manage user accounts, passwords, and access permissions within Microsoft 365, Active Directory, and related platforms.</li><li>Document, track, and resolve support requests through a ticketing system.</li><li>Deploy and image computers, set up workstations, and maintain IT asset inventory.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Escalate complex issues to appropriate IT teams when necessary.</li><li>Create and maintain technical documentation and user guides.</li></ul>
2026-10-10T00:00:00Z

IT Support Technician

San Diego, CA
onsite
Temporary / Contract
28 - 35 USD / Hourly
We are seeking a customer-focused IT Support Technician to provide technical support for hardware, software, mobile devices, and network-related issues. This role will support end users in Windows and Mac environments, resolve technical problems, manage IT equipment, and deliver excellent customer service. This role is based in North County of San Diego, CA Key Responsibilities<ul><li>Provide desktop, laptop, mobile device, and application support to end users.</li><li>Troubleshoot and resolve hardware, software, printer, and network connectivity issues.</li><li>Install, configure, and maintain Windows and Mac systems.</li><li>Manage user accounts, passwords, and access permissions within Microsoft 365, Active Directory, and related platforms.</li><li>Document, track, and resolve support requests through a ticketing system.</li><li>Deploy and image computers, set up workstations, and maintain IT asset inventory.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Escalate complex issues to appropriate IT teams when necessary.</li><li>Create and maintain technical documentation and user guides.</li></ul>
2026-10-10T00:00:00Z

IT Support Technician

San Diego, CA
onsite
Temporary / Contract
28 - 35 USD / Hourly
We are seeking a customer-focused IT Support Technician to provide technical support for hardware, software, mobile devices, and network-related issues. This role will support end users in Windows and Mac environments, resolve technical problems, manage IT equipment, and deliver excellent customer service. This role is based in South County of San Diego, CA Key Responsibilities<ul><li>Provide desktop, laptop, mobile device, and application support to end users.</li><li>Troubleshoot and resolve hardware, software, printer, and network connectivity issues.</li><li>Install, configure, and maintain Windows and Mac systems.</li><li>Manage user accounts, passwords, and access permissions within Microsoft 365, Active Directory, and related platforms.</li><li>Document, track, and resolve support requests through a ticketing system.</li><li>Deploy and image computers, set up workstations, and maintain IT asset inventory.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Escalate complex issues to appropriate IT teams when necessary.</li><li>Create and maintain technical documentation and user guides.</li></ul>
2026-10-10T00:00:00Z

IT Support Technician

Los Angeles, CA
onsite
Temporary / Contract
28 - 35 USD / Hourly
We are seeking a customer-focused IT Support Technician to provide technical support for hardware, software, mobile devices, and network-related issues. This role will support end users in Windows and Mac environments, resolve technical problems, manage IT equipment, and deliver excellent customer service. This role is based in Culver City, CA Key Responsibilities<ul><li>Provide desktop, laptop, mobile device, and application support to end users.</li><li>Troubleshoot and resolve hardware, software, printer, and network connectivity issues.</li><li>Install, configure, and maintain Windows and Mac systems.</li><li>Manage user accounts, passwords, and access permissions within Microsoft 365, Active Directory, and related platforms.</li><li>Document, track, and resolve support requests through a ticketing system.</li><li>Deploy and image computers, set up workstations, and maintain IT asset inventory.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Escalate complex issues to appropriate IT teams when necessary.</li><li>Create and maintain technical documentation and user guides.</li></ul>
2026-10-10T00:00:00Z

IT Support Technician

Los Angeles, CA
onsite
Temporary / Contract
28 - 35 USD / Hourly
We are seeking a customer-focused IT Support Technician to provide technical support for hardware, software, mobile devices, and network-related issues. This role will support end users in Windows and Mac environments, resolve technical problems, manage IT equipment, and deliver excellent customer service. This role is based in El Segundo, CA Key Responsibilities<ul><li>Provide desktop, laptop, mobile device, and application support to end users.</li><li>Troubleshoot and resolve hardware, software, printer, and network connectivity issues.</li><li>Install, configure, and maintain Windows and Mac systems.</li><li>Manage user accounts, passwords, and access permissions within Microsoft 365, Active Directory, and related platforms.</li><li>Document, track, and resolve support requests through a ticketing system.</li><li>Deploy and image computers, set up workstations, and maintain IT asset inventory.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Escalate complex issues to appropriate IT teams when necessary.</li><li>Create and maintain technical documentation and user guides.</li></ul>
2026-10-10T00:00:00Z

Desktop Support Analyst

Grand Rapids, MI
onsite
Temporary to Hire
24.7 - 28.6 USD / Hourly
We are looking for a Desktop Support Analyst to join our Telecom Services team in Grand Rapids, Michigan in a contract capacity with permanent potential. This role focuses on delivering reliable desktop support for end users by resolving hardware and software issues, preparing and deploying systems, and helping maintain a stable computing environment. The ideal candidate is comfortable working in a fast-paced support setting, providing remote assistance, and contributing to team processes that improve service quality and user experience. Responsibilities: • Troubleshoot desktop, laptop, and thin-client issues by identifying root causes, repairing faults, and restoring end-user productivity. • Handle support tickets and service requests efficiently, including remote problem resolution and coordination for equipment shipment when hands-on repair is needed. • Install, configure, image, and deploy new computer systems while helping organize rollout activities for hardware refreshes and user onboarding. • Perform software updates, hardware replacements, backup support, and diagnostic testing to keep devices secure, current, and fully operational. • Support IT initiatives by contributing to departmental and cross-functional projects involving end-user technology and workplace systems. • Guide fellow desktop support team members on standard procedures, provide process training, and reinforce consistent service delivery practices. • Create and maintain support documentation and knowledge resources to strengthen team troubleshooting and improve issue resolution times. • Track desktop support activity for compliance with established standards, and help ensure asset records and inventory processes remain accurate. • Assist with hardware and software purchasing planning by offering operational input on support needs, device standards, and deployment readiness.
2026-10-13T00:00:00Z

Desktop Support Analyst

North Charleston, SC
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in North Charleston, South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving hardware, software, and connectivity issues while helping employees stay productive in a fast-paced onsite environment. The role includes desktop support, user setup and orientation, and day-to-day system and network assistance. Responsibilities: • Deliver onsite technical support for desktops, workstations, and related peripherals, resolving issues efficiently to minimize downtime. • Diagnose and troubleshoot hardware, software, and operating system problems across Windows 10 devices. • Set up, configure, and maintain desktop equipment, including Bluetooth-enabled devices and other user accessories. • Support new user onboarding by preparing systems, assisting with IT orientation, and ensuring proper access to required tools. • Perform desktop imaging, system configuration, and routine administration tasks to keep endpoints standardized and secure. • Manage user accounts and permissions within Active Directory as part of daily support activities. • Assist with system administration and basic network support to address connectivity and infrastructure-related issues. • Document technical issues, resolutions, and support activities to maintain accurate service records and improve support processes.
2026-10-05T00:00:00Z

Desktop Support Analyst

Anderson, SC
onsite
Temporary to Hire
25 - 28 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Anderson, South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving hardware and software issues, preparing devices for employees, and keeping desktop operations running smoothly in an onsite environment. The role supports daily IT service needs through device setup, troubleshooting, ticket coordination, and asset tracking while delivering responsive service to internal users. Responsibilities:• Prepare, configure, and deploy desktops, laptops, and related equipment for new employees and current employees needing replacements or upgrades.• Image and set up company laptops and workstations to ensure devices are ready for user productivity and aligned with internal standards.• Troubleshoot technical issues involving end-user hardware, operating systems, and installed applications, resolving problems in a timely manner.• Install, update, and maintain desktop software and Windows-based systems across the supported user environment.• Administer support requests through ServiceNow by monitoring the incident queue, resolving tickets directly, or routing them appropriately.• Communicate progress clearly by documenting troubleshooting steps, status updates, and final resolutions within support tasks and tickets.• Issue encryption-related access information to authorized users when needed and assist with related support questions.• Track technology assets, maintain inventory records, and monitor stock levels for computer supplies and support equipment.• Provide input on hardware needs by identifying when replacement devices or additional equipment should be purchased.• Assist with general desktop support duties as assigned, including break/fix support and equipment transport when required.• Preferred skills: Intune MDM, Duo MFA, Microsoft 365, Active Directory/Entra ID
2026-10-05T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
29.45 - 34.1 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving device, access, and hardware issues while delivering dependable day-to-day support across a fast-paced environment. The role focuses on maintaining desktop performance, supporting Apple-based technology, and helping employees stay productive through responsive service and sound troubleshooting. Responsibilities: • Deliver front-line technical assistance for desktop, laptop, mobile, and peripheral issues, ensuring timely resolution for end users. • Support Apple devices and Apple iOS platforms by diagnosing problems, configuring settings, and maintaining reliable performance. • Administer device management tasks through Jamf Pro, including provisioning, policy updates, and routine support activities. • Troubleshoot hardware failures and coordinate repair or replacement of workstations and related equipment as needed. • Assist users with identity and access issues by supporting authentication tools such as Okta. • Provide support for desktop environments that interact with technologies such as Cisco, Citrix, Android, and computer hardware platforms. • Set up, image, deploy, and maintain end-user devices to meet operational and security standards. • Document incidents, solutions, and recurring technical issues to improve service efficiency and knowledge sharing.
2026-10-02T00:00:00Z

Technical (Application) Support Specialist

American Fork, UT
onsite
Temporary to Hire
20 - 24 USD / Hourly
We are looking for a Technical (Application) Support Specialist to join a service-focused team in Utah in a contract capacity with the potential for a permanent role. This position supports internal users by resolving application-related issues, improving workflow performance, and delivering timely, well-documented solutions. The ideal candidate brings a strong customer support mindset, solid troubleshooting ability, and a willingness to contribute to both software support and occasional hands-on IT tasks. Responsibilities: • Handle incoming application support requests, prioritize issues appropriately, and drive tickets through completion within established service expectations. • Investigate and resolve software, system workflow, and user-access concerns affecting day-to-day business operations. • Set up, maintain, and refine user workflows within the company’s application environment, including platform-based support activities. • Record diagnostic steps, outcomes, and recurring issue patterns to strengthen team knowledge and improve future support efficiency. • Communicate with internal stakeholders to gather missing details, clarify reported problems, and provide clear status updates throughout the support process. • Join client or user discussions when additional context is needed to identify root causes and confirm appropriate solutions. • Partner with technical team members on basic infrastructure-related tasks during slower support periods, such as equipment setup, cabling, or other IT support projects. • Contribute ideas that improve support processes, documentation standards, and issue resolution consistency across the team.
2026-10-12T00:00:00Z

Tier 2 Onsite Technical Support Analyst

Sandy, UT
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Tier 2 Onsite Technical Support Analyst to deliver responsive, high-quality technical support for users in Utah. This role focuses on resolving escalated desktop, network, server, and endpoint issues while providing onsite assistance and maintaining a strong customer service experience. The ideal candidate brings solid troubleshooting skills, works well independently, and partners effectively with service desk teams and client IT contacts to keep systems secure, stable, and efficient. Responsibilities:• Handle support requests escalated from Tier 1 analysts, investigate root causes, and drive issues through to resolution within expected service timelines.• Provide onsite assistance to end users and client IT teams by diagnosing hardware, software, operating system, and connectivity problems across supported environments.• Troubleshoot more advanced incidents affecting workstations, servers, virtual systems, and network services, including urgent response outside standard business hours when needed.• Perform basic technology deployments, configuration updates, and support tasks within client environments while ensuring minimal disruption to operations.• Maintain accurate ticket notes, service records, troubleshooting logs, and status updates to support visibility, reporting, and knowledge sharing.• Create and deliver user guidance, technical documentation, and practical instruction to help employees use supported equipment and applications effectively.• Collaborate with internal technical groups and business stakeholders to identify service improvements, recommend system changes, and support new technology solutions.• Review system activity, server events, and security-related alerts to identify issues early, apply corrective actions, and support compliance with established security standards.• Support the development of Tier 1 staff by offering guidance, sharing technical knowledge, and helping reinforce consistent service desk practices.• Monitor open incidents and service requests to help ensure prompt follow-up, strong customer communication, and a positive support experience for clients
2026-10-13T00:00:00Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-09-25T00:00:00Z

Help Desk/Desktop Support Analyst

Indianapolis, IN
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Indianapolis, Indiana. This Long-term Contract position focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting ability, clear communication skills, and hands-on experience managing service requests and desktop support tasks. Responsibilities: • Provide front-line technical support for desktop, laptop, and Windows-related issues, ensuring timely resolution for end users. • Investigate and resolve routine hardware, software, and account-access problems through effective troubleshooting practices. • Manage incoming service requests, document issue details accurately, and track progress through ticketing systems such as JIRA and service desk platforms. • Support user account administration activities, including access updates and directory-related tasks within Active Directory. • Install, configure, and maintain Microsoft Windows 10 systems and standard business applications across user workstations. • Assist employees with application support needs, including common productivity tools and Adobe Acrobat. • Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams. • Contribute to desktop support operations by identifying recurring issues and recommending practical solutions to improve service quality.
2026-10-13T00:00:00Z

Help Desk/Desktop Support Analyst

Independence, OH
onsite
Temporary / Contract
18.2115 - 21.087 USD / Hourly
Position SummaryOur client is seeking an experienced Software Support Analyst to join a collaborative team of support professionals. The organization is preparing to release two new software systems, requiring end users to migrate to the new platforms. This transition is expected to create an increased need for application assistance, troubleshooting, and user education.The Software Support Analyst will provide first-line support for SaaS applications, respond to incoming support requests, investigate software-related issues, and guide users through effective resolutions. The ideal candidate has previous experience supporting software or business systems, strong communication skills, sound problem-solving abilities, and an interest in developing into a future Customer Success Manager role. Key Responsibilities<ul><li>Provide first-line support for SaaS platforms, software applications, and related system functionality.</li><li>Respond to incoming support requests received by phone, email, chat, or the organization’s ticketing system.</li><li>Evaluate and prioritize support requests based on urgency, business impact, and established service expectations.</li><li>Assist end users as they migrate to and begin using two newly released software systems.</li><li>Troubleshoot application access, configuration, navigation, functionality, and general usage issues.</li><li>Gather relevant information from users and apply diagnostic procedures to identify the cause of software problems.</li><li>Ask clear, targeted questions to understand reported issues and guide users through appropriate troubleshooting steps.</li><li>Explain software features, processes, and solutions in clear, user-friendly language.</li><li>Educate users on proper system procedures to improve adoption and reduce repeated support requests.</li><li>Accurately document support requests, troubleshooting steps, identified causes, and completed resolutions in the ticketing system.</li><li>Maintain detailed records of unresolved issues and provide complete information when escalating tickets to second-level support or technical teams.</li><li>Monitor escalated issues to help ensure timely resolution and user satisfaction.</li><li>Identify recurring support trends and potential system-wide problems.</li><li>Test and document suspected software issues before forwarding them to the appropriate technical resource.</li><li>Communicate known issues, service interruptions, and resolution updates to affected users and internal stakeholders.</li><li>Contribute to support documentation, knowledge-base articles, frequently asked questions, and user instructions.</li><li>Partner with implementation, product, technical, and customer-facing teams to improve the overall user experience.</li><li>Perform additional software support responsibilities as needed.</li></ul>
2026-10-09T00:00:00Z

Help Desk/Desktop Support Analyst

Burton, MI
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Burton, Michigan on a short-term Contract assignment starting next week. This fully onsite role supports day-to-day technical needs for internal users, handling common desktop and access issues with a responsive, service-oriented approach. The ideal candidate brings hands-on experience with Microsoft Windows environments, user support, and practical troubleshooting across a range of end-user incidents. Responsibilities: • Provide front-line technical assistance for end users experiencing workstation, login, printing, and network connectivity issues. • Resolve support requests through remote troubleshooting or onsite assistance at user locations as needed. • Manage and update service desk tickets to ensure issues are documented, prioritized, and closed in a timely manner. • Support user account access and password-related requests within Active Directory. • Diagnose desktop and laptop problems in Microsoft Windows 10 environments and apply effective solutions. • Escalate more complex incidents when necessary while maintaining clear communication with users and internal stakeholders. • Install, configure, and support standard desktop hardware and software used across the organization.
2026-09-17T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
remote
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in New York, New York. This Long-term Contract position focuses on supporting Mac-based environments, resolving application issues, and delivering timely solutions that keep employees productive. The ideal candidate brings strong troubleshooting ability, experience working through service desk requests, and a customer-focused approach to desktop support. Responsibilities: • Deliver day-to-day technical support for users working primarily on Mac devices, addressing software and hardware issues efficiently. • Investigate and resolve application-related problems, with an emphasis on restoring functionality and minimizing user disruption. • Manage incoming service desk tickets, document resolutions clearly, and ensure requests are handled within expected response times. • Provide support for Windows-based systems when needed, including assistance with Microsoft Windows 10 environments. • Assist with account access and user support tasks involving Active Directory and related desktop tools. • Troubleshoot a wide range of end-user technology concerns, escalating more complex issues when appropriate. • Communicate clearly with employees to understand reported problems, explain solutions, and maintain a high level of service. • Contribute to a stable support environment by tracking recurring issues and sharing practical recommendations for improvement.
2026-10-02T00:00:00Z

Help Desk/Desktop Support Analyst

Bonita Springs, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a rental and leasing services organization in Cape Coral, Florida in a contract-to-permanent capacity. This role is suited for a service-oriented IT specialist who can resolve end-user issues efficiently, communicate clearly with employees at all levels, and maintain strong documentation throughout the support process. The position will play a key part in delivering dependable technical assistance, improving the user experience, and supporting day-to-day service desk operations. Responsibilities:• Deliver responsive technical support to employees across the organization, including executive leadership, while maintaining a high standard of service.• Investigate incidents by asking targeted diagnostic questions, identifying underlying causes, and working toward timely resolution of hardware, software, and access-related problems.• Support business applications and core IT environments by addressing user requests, troubleshooting system issues, and providing practical solutions whenever possible.• Record each support interaction with clear, accurate ticket notes so that issue history, actions taken, and outcomes are fully documented.• Translate technical information into straightforward guidance that end users can easily follow when learning systems, tools, or updated procedures.• Participate in user and business testing activities to build familiarity with upcoming enhancements and help prepare for successful adoption.• Share recurring issues, service trends, and improvement opportunities with service desk leadership to strengthen overall support performance.• Assist with operational reporting and daily metric tracking while ensuring requests are handled within established service level expectations.
2026-09-28T00:00:00Z

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