We are looking for a skilled Lead Technical Support Analyst to join our team in Clearwater, Florida, on a Contract-to-permanent basis. This role involves providing in-depth technical assistance to customers, leveraging mechanical and electrical expertise to resolve issues efficiently. The ideal candidate will thrive in a fast-paced healthcare environment, ensuring customer satisfaction while maintaining high standards of professionalism.<br><br>Responsibilities:<br>• Address customer inquiries and troubleshoot technical issues with accuracy and efficiency.<br>• Apply mechanical and electrical knowledge, including the use of diagnostic tools like voltmeters, to identify and resolve equipment malfunctions.<br>• Manage challenging customer situations with professionalism and effective de-escalation techniques.<br>• Collaborate with colleagues to ensure seamless communication and successful resolution of technical problems.<br>• Create and maintain detailed documentation for technical procedures and training purposes.<br>• Stay updated on new technologies and processes, continuously enhancing technical expertise.<br>• Assist with the repair and maintenance of mechanical equipment as required.<br>• Demonstrate dependability and consistency in handling inbound customer support tasks.<br>• Foster teamwork and a positive work environment in all interactions.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in Cedar Rapids, Iowa. In this role, you will provide comprehensive IT support across desktop hardware, software, networking, and systems, ensuring smooth operation and troubleshooting for our organization. </p><p><br></p><p><strong>Position: IT INFRASTRUCTURE SUPPORT ANALYST - Skills ranging from desktop, hardware, software, networking, systems and more</strong></p><p><strong>Location: Territory includes: Cedar Rapids, Iowa City, and Muscatine, Iowa</strong></p><p><strong>Salary: $50,000 - 65,000 + FULL BENEFITS + COMPANY CAR 24x7</strong></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy - Technology Practice Director with Robert Half - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</p><p><br></p><p>Robert Half is looking for an IT INFRASTRUCTURE SUPPORT ANALYST professionals for a permanent direct hire full time position for the Cedar Rapids - Iowa City - Muscatine Corridor <strong>(this would be your territory using a COMPANY CAR!)</strong> This individual will work for a small to medium sized client company who is a leader in their space.</p><p><br></p><p>In this role you will apply your array of IT Infrastructure support and trouble-shooting skills ranging from desktop, hardware, software, networking, systems and more. Tremendous opportunity to continue to grow your IT career, learn more, be supported and obtain excellent compensation + <strong>full benefits + company car, no overnight travel. This position is core business hours, Monday thru Friday.</strong></p><p><br></p><p>It is a perfect time to bring your expertise to this IT INFRASTRUCTURE SUPPORT ANALYST within the Muscatine, Iowa City, and Cedar Rapids, IA area. You will be a part of a thriving and stable organization and have the opportunity advancement and growth. Exceptional benefits!</p><p><br></p><p>Requirements:</p><p>• Consideration given to candidates with degree and 1+ year experience to non-degree candidates with 3+ years or more of experience in prior desktop support, network and or system experience:</p><p>○ Windows XP/7/10, Server 2003 - 2016, DNS, CHCP, LAN, Networking, routers, switches, desktop support, hardware, software, other</p><p>• Must be self-directed, continuous learner, with good customer service skills</p><p>• Clean driving record and ability to pass a background check</p><p><br></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 319-362-8606 or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***We are looking for an experienced Desktop Support Analyst to join our team in Muscatine, Iowa. In this role, you will provide technical support for a variety of IT systems, including desktop hardware, software, and networking solutions. This position offers an excellent opportunity to develop your career in a stable and supportive environment, with competitive compensation and benefits.</p>
<p>We are looking for a detail-oriented Desktop Support Analyst to join a well-established company in San Antonio, Texas. This is ideal for candidates with 1-2 years of experience who are eager to grow their IT skills in a dynamic and fast-paced work environment. The role involves providing high-quality technical support to end users, ensuring their hardware and software needs are effectively addressed.</p><p><br></p><p>Responsibilities:</p><p>• Document and categorize all technical issues and service requests accurately using the IT service desk tool.</p><p>• Offer remote support to end users through tools like Skype for Business and the IT service desk application.</p><p>• Manage user accounts and permissions using Active Directory and Office 365.</p><p>• Deliver hands-on troubleshooting and support for hardware and software issues at user workstations.</p><p>• Utilize internal and external resources, such as manuals, knowledge bases, and vendor support, to resolve technical problems.</p><p>• Maintain and update technical documentation to ensure a seamless support process.</p><p>• Collaborate with team members to identify and implement process improvements for IT support.</p><p>• Ensure timely resolution of tickets while meeting service-level agreements.</p><p>• Provide excellent customer service to internal staff, addressing their IT needs promptly and professionally.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Burlington, Massachusetts. This is a long-term contract position offering an excellent opportunity to work in a dynamic and growing environment. The role involves providing comprehensive IT support to end users and addressing escalations from Level 1 service desks.<br><br>Responsibilities:<br>• Deliver onsite and remote technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve escalated tickets promptly, ensuring adherence to established guidelines.<br>• Perform equipment installations, configurations, repairs, and replacements as needed.<br>• Manage asset tracking, maintain accurate documentation, and ensure proper inventory control.<br>• Assist with onboarding and offboarding processes, including workstation setup and account verification.<br>• Provide technical assistance for audiovisual setups during meetings and events.<br>• Support IT operations in office and lab environments, including specialized lab IT systems.<br>• Collaborate on IT projects and contribute to the implementation of system upgrades and refreshes.<br>• Utilize tools such as GSuite, Office 365, Zoom, Slack, and Jira for issue tracking and resolution.<br>• Ensure compliance with standard operating procedures and maintain a high level of customer service.
<p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
<p>A global professional services firm is seeking a high-touch IT Services Coordinator to join its Atlanta office. This is a hybrid role (3 days onsite: Tuesday–Thursday) supporting a dynamic team of consultants, executives, and staff across multiple locations.</p><p><br></p><p>Position Overview:</p><p>As the IT Services Coordinator, you’ll be the front-line technical support resource for a high-performing office. You’ll troubleshoot hardware, software, and network issues, assist with mobile and A/V setups, and collaborate with a close-knit IT team to ensure seamless operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide hands-on support for desktops, laptops, mobile devices, A/V systems, and network infrastructure</li><li>Troubleshoot issues across Windows 365, Office 365, Outlook, Active Directory, and Cisco systems</li><li>Manage and resolve tickets via ServiceNow</li><li>Support users locally in Atlanta and remotely in other U.S. offices</li><li>Partner with senior IT team members for escalations and project work</li></ul>
<p>JOB DESCRIPTION</p><p><br></p><p>Under the direction of the IT Director, the IT Support Specialist performs a variety of technology support functions. They are responsible for ticket escalation and general software support, hardware (laptops, desktops, printers, and phones), and training. They are also responsible for working with vendors and resolving system issues.</p><p><br></p><p>ESSENTIAL DUTIES</p><p>• Provide advanced technical and informational assistance to users of the client’s computer systems in a timely, accurate, and courteous manner.</p><p>• Assist with the installation, configuration and support of Windows-based equipment and applications in our network environment.</p><p>• Assist with the setup and execution of video conferences & events.</p><p>• Assist users with using Zoom, Microsoft Teams and other video and teleconference platforms.</p><p>• Perform routine support on computers, printers, and other peripherals, including but not limited to connecting to wireless networks, clearing paper jams, replacing toner cartridges, relocation and/or setup of computer equipment.</p><p>• Provides timely resolution of all incident tickets.</p><p>• Install new software packages on Firm computers and assist users with getting started and becoming self-sufficient with firm technology.</p><p>• Complete office setups and relocations as necessary.</p><p>• Assist with documentation and inventory of hardware & software as necessary.</p><p>• Adhere to the clients technology standards, data protection and security awareness policies and procedures.</p><p>• Assist with equipment procurement for events through third parties.</p><p>• Monitor depositions, meetings or similar proceedings through various virtual platforms and provide technical support as well as assisting the clients, videographers, and court reporters regarding various issues that occur.</p><p>• Keep manager informed on the status of work/projects, problem areas and customer satisfaction.</p><p>• Performs other duties as assigned.</p><p><br></p><p>SKILLS NEEDED TO BE SUCCESSFUL</p><p>• Ability to communicate effectively both orally and in writing with computer users regarding problems and questions.</p><p>• Excellent customer services skills and the ability to work in a challenging environment.</p><p>• Knowledge of video conferencing systems and web conferencing equipment and systems.</p><p>• Ability to work well in a team and independently.</p><p>• Ability to understand and translate technical material for non-technical users.</p><p>• Excellent organizational skills for prioritizing projects.</p><p>• Thorough knowledge of Microsoft Windows and Microsoft Office Suite.</p><p>• General knowledge of PC LANs and networks including Windows.</p><p>• Ability to quickly learn new applications and upgrades to existing applications.</p><p>EDUCATION AND EXPERIENCE</p><p>• Previous experience in the legal field is desired.</p><p>• Minimum 3 years of experience in a Windows and network environment.</p><p>• Associate or bachelor’s degree is not required but preferred.</p><p>• Certifications not required but preferred.</p><p>• Ability to understand procedures and instructions specific to the area of IT.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract role, you will provide technical assistance to users, ensuring smooth operations and efficient problem resolution. This is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional support.<br><br>Responsibilities:<br>• Record detailed information about reported issues, including root cause analysis and resolutions, in the ticket management system.<br>• Respond to and manage support tickets submitted through various channels, such as text messages, web portals, and phone calls.<br>• Assist users in locating information and resolving technical inquiries effectively.<br>• Provide timely troubleshooting for hardware, software, and connectivity problems.<br>• Adhere to established processes and workflows to ensure consistent support delivery.<br>• Collaborate with team members to identify patterns in recurring issues and contribute to long-term solutions.<br>• Maintain a high level of client satisfaction by addressing concerns promptly and professionally.<br>• Utilize customer support tools, such as Zendesk, to track and manage service requests.<br>• Deliver technical guidance to users with varying levels of expertise.<br>• Stay updated on system changes and enhancements to provide accurate support.
We are looking for a skilled and reliable Desktop Support Analyst to join our team on a long-term contract basis in Sacramento, California. This position focuses on providing hands-on technical support during a large-scale hardware deployment, ensuring smooth operations and excellent user experiences. The ideal candidate will have a customer-first mindset, technical expertise, and the ability to work efficiently in dynamic environments.<br><br>Responsibilities:<br>• Perform daily hardware installations and replacements, including PCs, monitors, cables, and peripherals.<br>• Troubleshoot and verify the functionality of newly installed hardware and software.<br>• Provide technical support for Windows 11, Microsoft 365, Teams, Outlook, and OneDrive.<br>• Assist users with password resets, account access issues, and general troubleshooting.<br>• Deliver basic technical assistance to Mac users, including application support.<br>• Manage the deployment of 40–60 devices per day per team, ensuring accuracy and adherence to timelines.<br>• Walk extensively through office buildings to complete equipment installations and replacements.<br>• Maintain professionalism and clear communication while interacting with end-users during setup.<br>• Document completed work and escalate unresolved issues to the appropriate teams.<br>• Ensure proper logging and return of replaced equipment for decommissioning or recycling.
<p>Position: IT INFRASTRUCTURE SUPPORT ANALYST - Skills ranging from desktop, hardware, software, networking, systems and more</p><p>Location: Territory includes: Iowa City, Cedar Rapids, Muscatine, Iowa</p><p><strong>Salary: $50,000 - 65,000 + FULL BENEFITS + COMPANY CAR</strong></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy - Technology Practice Director with Robert Half - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</p><p><br></p><p>Robert Half is looking for an IT INFRASTRUCTURE SUPPORT ANALYST professionals for a permanent direct hire full time position for the Cedar Rapids - Iowa City - Muscatine Corridor <strong>(this would be your territory using a COMPANY CAR!)</strong> This individual will work for a small to medium sized client company who is a leader in their space.</p><p><br></p><p>In this role you will apply your array of IT Infrastructure support and trouble-shooting skills ranging from desktop, hardware, software, networking, systems and more. Tremendous opportunity to continue to grow your IT career, learn more, be supported and obtain excellent compensation + <strong>full benefits + company car, no overnight travel. This position is core business hours, Monday thru Friday.</strong></p><p><br></p><p>It is a perfect time to bring your expertise to this IT INFRASTRUCTURE SUPPORT ANALYST within the Muscatine, Iowa City, and Cedar Rapids, IA area. You will be a part of a thriving and stable organization and have the opportunity advancement and growth. Exceptional benefits!</p><p><br></p><p>Requirements:</p><p>• Consideration given to candidates with degree and 1+ year experience to non-degree candidates with 3+ years or more of experience in prior desktop support, network and or system experience:</p><p>○ Windows XP/7/10, Server 2003 - 2016, DNS, CHCP, LAN, Networking, routers, switches, desktop support, hardware, software, other</p><p>• Must be self-directed, continuous learner, with good customer service skills</p><p>• Clean driving record and ability to pass a background check</p><p><br></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 319-362-8606 or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***We are looking for an experienced Desktop Support Analyst to join our team in Muscatine, Iowa. In this role, you will provide technical support for a variety of IT systems, including desktop hardware, software, and networking solutions. This position offers an excellent opportunity to develop your career in a stable and supportive environment, with competitive compensation and benefits.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Deerfield, Illinois, on a contract basis. This role involves providing technical assistance to end-users, troubleshooting hardware and software issues, and supporting a Windows 11 migration project. If you thrive in a dynamic environment and are passionate about delivering exceptional IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Offer deskside support to approximately 50 users by addressing technical issues and providing solutions.<br>• Resolve support tickets related to password resets, software installations, internet connectivity, and user access to systems such as SharePoint.<br>• Assist with the Windows 11 migration project by imaging devices, applying updates, and troubleshooting compatibility issues.<br>• Ensure clear and precise communication with end-users while delivering outstanding customer service.<br>• Perform hands-on tasks requiring adherence to safety protocols, including wearing steel-toe boots and goggles when necessary.<br>• Maintain and configure desktop hardware and software to ensure optimal performance.<br>• Collaborate with other IT team members to diagnose and resolve complex technical challenges.<br>• Document and track technical issues to ensure timely resolution and continuous improvement.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
We are offering a permanent employment opportunity for a Desktop Support Analyst in Conway, Arkansas, 72032, United States. In this role, you will be responsible for providing excellent technical support to end-users, managing our local and wide networks, implementing and maintaining security measures, assisting with cloud products, and handling maintenance and implementation of IT systems and infrastructure. <br><br>Responsibilities:<br><br>• Provide top-tier technical support to end-users, resolving hardware and software issues<br>• Manage local and wide area networks, ensuring optimal connectivity and security, and maintaining Wi-Fi connectivity across all sites<br>• Implement and maintain security measures around end-points to protect our network from potential threats<br>• Assist with the implementation and support of cloud products, particularly Microsoft Azure<br>• Handle maintenance and implementation of IT systems and infrastructure for smooth and efficient operations<br>• Contribute to the development and implementation of a formal ticketing system, transitioning from email-based issue tracking<br>• Utilize your knowledge of PowerShell scripting to automate repetitive tasks, enhancing efficiency.
We are looking for a skilled Desktop Support Analyst to join our team in Carlisle, Pennsylvania. In this long-term contract position, you will provide comprehensive technical support to end-users across office and manufacturing environments. This role offers a dynamic opportunity to troubleshoot, maintain, and optimize IT systems while contributing to operational efficiency.<br><br>Responsibilities:<br>• Provide hands-on and remote technical support for desktops, laptops, network systems, telecom equipment, video conferencing tools, VoIP systems, and mobility devices.<br>• Install, configure, and maintain personal computer hardware and software to ensure optimal functionality.<br>• Manage IT incident queues, effectively resolving Level I and Level II technical issues.<br>• Identify, evaluate, and validate new hardware and software solutions to improve cost-efficiency and operational performance.<br>• Utilize System Center Configuration Manager (SCCM) to install, configure, monitor, support, and optimize IT systems.<br>• Maintain and support Windows Active Directory domains, including user logins, permissions, Group Policies, and network printing in compliance with corporate policies.<br>• Develop and update documentation for the company’s Knowledge Base, ensuring clear communication for both end-users and IT staff.<br>• Perform on-site and remote desktop support services to address end-user needs.<br>• Collaborate with the Field Operations Team and provide work direction as needed.<br>• Ensure the security and availability of IT systems while adhering to organizational policies.
Desktop Support Analyst (Long-Term Contract) Location: Lexington, Ohio We’re seeking a knowledgeable and customer-focused Desktop Support Analyst to join our team in Lexington, OH. This long-term contract position offers the opportunity to support a large-scale, Microsoft-based IT environment within a dynamic manufacturing setting. The ideal candidate will be experienced in both onsite and remote support and enjoy working in a fast-paced, team-oriented atmosphere. Key Responsibilities: Troubleshoot and resolve issues involving workstations, hardware, software, and peripheral equipment. Provide Tier 1–3 support for Microsoft technologies, including Windows OS, Active Directory, and Microsoft Office 365. Set up, configure, and maintain desktop and peripheral devices, including system imaging and scanner management. Deliver detail oriented, responsive support to a diverse user base, ensuring a high level of customer satisfaction. Document technical procedures, troubleshooting steps, and system configurations to support efficient operations. Assist with onsite deskside support and contribute to technical projects as needed. Support a large user base (approx. 4,600 employees) across multiple sites. Assist with the administration of backup solutions and configuration management systems. Provide basic support for Apple devices and user guidance when necessary.
We are looking for a skilled Desktop Support Analyst to join our team in Piscataway, New Jersey. In this role, you will provide technical assistance to faculty and staff across various locations, ensuring the smooth operation of desktop systems and applications. This is a Contract-to-permanent position ideal for professionals with expertise in Google Suite and Microsoft Windows.<br><br>Responsibilities:<br>• Deliver timely and effective technical support to faculty and staff across multiple locations.<br>• Troubleshoot and resolve issues related to desktop systems, software, and peripherals.<br>• Install, configure, and maintain Microsoft Windows operating systems.<br>• Provide guidance on the use of Google Suite applications to optimize workflows.<br>• Collaborate with team members to identify and implement system improvements.<br>• Maintain accurate documentation of support activities and resolutions.<br>• Ensure compliance with organizational IT policies and standards.<br>• Conduct routine updates and patches to maintain system security and performance.<br>• Assist in onboarding new users by setting up accounts and providing initial training.<br>• Respond promptly to service requests and prioritize tasks based on urgency.
<p>Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants. The individual would have limited supervision in day-to-day efforts, responding as necessary to immediate support requests while also identifying and implementing longer term projects. This position may resolve routine issues but is expected to engage, advise and assist other IT teams/Plant management on solution recommendations and/or implementations. </p><p><br></p><p>· Utilizes the Service Management tool to enter, track and maintain requests through completion</p><p>· Respond to phone, email, and in person requests for assistance</p><p>· Identifies and addresses trends in support issues and corrects the root cause.</p><p>· Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success</p><p>· Involved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc. </p><p>· Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale</p><p>· Support mobile programs ensuring configuration changes meets business demands (Apple/IOS device programs and Mobile Device Management)</p><p>· Identify, recommend and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals.</p><p>· Adhere to all department and company processes and policies.</p>
<p>We are seeking an experienced Desktop Support professional to assist with a short-term Citrix migration project. In this role, you will help migrate users’ virtual desktops to a new instance, hand off the updated environment (MyDesk) to end users, and ensure each environment is configured to meet their needs.</p><p>This is an onsite role in Madison, WI, working closely with an established IT team to provide both technical execution and user-facing support.</p><p><strong>Responsibilities:</strong></p><ul><li>Migrate user virtual desktops (Citrix) to a new instance</li><li>Perform user handoffs of the new MyDesk environment, ensuring proper setup and functionality</li><li>Work directly with end users to confirm configurations meet their individual requirements</li><li>Collaborate with internal IT team members for troubleshooting and escalations</li><li>Document migration steps, issues, and resolutions as needed</li></ul><p><br></p>
We are looking for a dedicated Desktop Support Analyst to join our team in West Des Moines, Iowa. This long-term contract position involves providing exceptional IT service and support to business and technical users across multiple locations. The ideal candidate will have strong troubleshooting skills and a customer-focused approach to resolving hardware and software issues.<br><br>Responsibilities:<br>• Offer technical support for hardware, software, and mobile devices to users across various locations.<br>• Ensure timely resolution of service requests and maintain accurate ticket updates in accordance with established SLAs.<br>• Document solutions and contribute to the team's knowledge base to enhance efficiency and future troubleshooting.<br>• Identify areas for process improvement and escalate issues as needed, providing recommendations for better workflows.<br>• Communicate effectively with stakeholders to provide updates on status, risks, and overall quality of IT operations.<br>• Handle and document incidents related to hardware or software failures, as well as requests for moves, additions, or changes.<br>• Respond to inbound calls and perform initial troubleshooting for user-reported issues.<br>• Prioritize and escalate incidents and service requests based on urgency and impact.<br>• Support imaging and configuration of desktop workstations and laptops to ensure proper functionality.
We are looking for a skilled Desktop Support Analyst to join our team in Coppell, Texas. This is a Contract-to-Permanent position within the dynamic retail industry, offering the opportunity to contribute to essential technical support functions. The role involves handling user account management, troubleshooting, and maintaining desktop systems, ensuring smooth operations and high-quality support.<br><br>Responsibilities:<br>• Manage user accounts in Active Directory, including creating, disabling, and resetting passwords.<br>• Configure, maintain, and troubleshoot user devices to ensure optimal performance.<br>• Perform administrative tasks within Office 365, such as license assignments and basic functions in Exchange, Teams, and SharePoint.<br>• Provide technical support for standard desktop applications, including Microsoft Office and Adobe Acrobat.<br>• Diagnose and resolve production issues such as system errors, defects, and inconsistencies.<br>• Assist in troubleshooting and securing Microsoft Windows operating systems, including versions 10 and 11.<br>• Contribute to compliance and data governance tasks using Microsoft Purview.<br>• Maintain detailed documentation for support procedures and system configurations.<br>• Collaborate with team members to identify and implement effective solutions to technical challenges.<br>• Ensure timely and courteous responses to user inquiries and technical issues.
We are looking for a skilled Desktop Support Analyst to join our team in Indianapolis, Indiana. In this role, you will provide technical expertise in deploying, configuring, and maintaining end-user devices while ensuring seamless integration within the organization's IT infrastructure. This position offers an opportunity to work collaboratively with cross-functional teams and contribute to various IT initiatives.<br><br>Responsibilities:<br>• Prepare and deploy desktops and laptops, including imaging, setup, and functionality testing.<br>• Install and configure operating systems, software applications, and hardware peripherals as needed.<br>• Conduct routine updates, apply system patches, and perform hardware upgrades to maintain device performance.<br>• Troubleshoot and resolve technical issues related to desktops, laptops, and other end-user devices.<br>• Collaborate with IT teams to ensure seamless integration of devices into the network infrastructure.<br>• Document standard operating procedures, configuration guidelines, and troubleshooting techniques.<br>• Participate in IT projects and special initiatives focused on desktop support and deployment.<br>• Provide end-users with hands-on technical assistance and training to address their concerns.<br>• Ensure compliance with security protocols and best practices when managing devices.
We are looking for a skilled Help Desk Analyst II to join our team in Woburn, Massachusetts. In this role, you will provide exceptional technical support and assistance to internal users, ensuring their issues are resolved efficiently and effectively. This is a long-term contract position ideal for an individual with a passion for problem-solving and a commitment to delivering excellent customer service.<br><br>Responsibilities:<br>• Respond promptly to technical support requests from internal users, ensuring all issues are addressed with professionalism.<br>• Diagnose and resolve software, hardware, and network problems across various platforms, including Microsoft, Apple, and Android devices.<br>• Utilize troubleshooting skills to address issues related to Cisco and Citrix technologies.<br>• Maintain detailed documentation of customer interactions and solutions within designated systems.<br>• Support configuration management and hardware deployments for end users.<br>• Assist with Active Directory administration, including account setup and maintenance.<br>• Provide guidance on the use of computer systems and applications to enhance user experience.<br>• Collaborate with team members to identify opportunities for process improvements within the service desk operations.<br>• Ensure consistent compliance with organizational policies and standards.<br>• Stay updated on emerging technologies to better support user needs.
We are looking for a skilled Desktop Support Analyst to join our team in Marysville, Ohio. In this role, you will be responsible for providing technical assistance to ensure the smooth operation of IT systems within a production environment. This is a long-term contract position requiring onsite work, with opportunities for overtime.<br><br>Responsibilities:<br>• Monitor radio communications to identify and address IT-related incidents in a production environment.<br>• Respond promptly to technical issues, troubleshoot problems, and create incident tickets.<br>• Escalate complex issues to management and onsite leadership when necessary.<br>• Install and configure software applications to meet operational needs.<br>• Deploy and maintain computer hardware across the facility.<br>• Track and manage inventory for IT equipment and related assets.<br>• Oversee and execute local change management activities.<br>• Support ongoing projects, including software upgrades and hardware refresh initiatives.<br>• Facilitate regional code upgrades to maintain system functionality.<br>• Collaborate with teams to create timelines and documentation for downtime events.
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
<p>We are looking for a skilled IT Support Specialist to join our team in Las Vegas, Nevada. This contract position involves providing comprehensive IT support across multiple platforms and systems in a dynamic hospitality and entertainment environment. The ideal candidate will excel in troubleshooting, technical problem-solving, and delivering exceptional service while working flexible hours, including evenings and weekends.</p><p><br></p><p>Responsibilities:</p><p>• Provide Level 1 technical support for systems such as Microsoft Windows OS, Active Directory, Office 365, VMware, Nutanix, and other business applications.</p><p>• Handle provisioning, setup, and maintenance of network devices and related infrastructure.</p><p>• Respond promptly to help desk calls and ticket requests, ensuring timely resolution or escalation of issues.</p><p>• Support and troubleshoot hardware components including routers, switches, Wi-Fi access points, and PC systems.</p><p>• Install, maintain, and troubleshoot network cabling, including both fiber and copper, and perform equipment moves, additions, and changes.</p><p>• Diagnose and resolve issues with network hardware and cabling.</p><p>• Participate in the on-call rotation to provide after-hours support as needed.</p><p>• Adapt to a flexible work schedule, including evenings, weekends, and holiday shifts.</p><p>• Execute additional IT tasks as assigned to ensure smooth operational functionality.</p>
