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180 results for Technical Support Analyst jobs

IT Support Analyst

Dallas, TX
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an IT Support Analyst to deliver responsive technical assistance for employees in Dallas, Texas while also supporting colleagues in other U.S. and international offices. This position plays a key role in maintaining a dependable end-user computing environment by resolving daily technology issues and partnering with broader IT teams. The ideal candidate brings strong troubleshooting ability, a customer-focused approach, and the confidence to work effectively in a dynamic and fast-paced setting. Responsibilities:• Deliver in-person technical assistance for employees in the Dallas, Texas office and provide remote support to staff in other locations• Diagnose and resolve issues involving laptops, desktops, operating systems, business applications, mobile devices, and network connectivity• Set up, maintain, and troubleshoot printers, peripherals, and conference room technology, including live meeting and audiovisual support• Manage service requests and incidents from intake through completion, ensuring timely updates, proper escalation, and accurate ticket documentation• Coordinate employee onboarding and offboarding by preparing devices, configuring access, and removing accounts or equipment as needed• Deploy and configure endpoint devices in accordance with established IT and security standards• Maintain accurate records for hardware inventory, accessories, and assigned equipment throughout the device lifecycle• Work closely with infrastructure, cloud, security, and application teams on upgrades, rollouts, and other IT initiatives• Identify recurring support trends, document effective resolutions, and recommend improvements to service processes and workflows
2026-07-27T00:00:00Z

IT Support Analyst

Dallas, TX
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an IT Support Analyst to deliver responsive technical assistance for employees in Dallas, Texas, while also supporting colleagues in other locations. This position plays a key role in maintaining a dependable end-user computing environment by resolving day-to-day IT issues across devices, applications, and workplace technology. The right candidate combines strong troubleshooting ability with a customer-focused approach and works effectively with broader IT teams to keep operations running smoothly. Responsibilities:<ul><li>Deliver in-person support for employees in Dallas, Texas, and provide remote assistance to users in additional offices as needed</li><li>Diagnose and resolve technical issues involving Windows and macOS systems, mobile devices, software applications, and network connectivity.</li><li>Set up, maintain, and troubleshoot user hardware, printers, accessories, and other common office technology.</li><li>Provide meeting room and audiovisual support, including real-time assistance during conferences and virtual sessions.</li><li>Monitor, prioritize, and close service requests through the ticketing system while keeping users informed throughout the resolution process.</li><li>Escalate complex incidents to specialized IT teams when appropriate and follow through to ensure timely completion.</li><li>Coordinate employee onboarding and offboarding by preparing equipment, enabling or removing access, and supporting account-related changes.</li><li>Configure and deploy laptops and other endpoints in accordance with company security and operational standards.</li><li>Maintain accurate records for support activity, technical solutions, and inventory of devices and related equipment.</li><li>Contribute to technology rollouts, upgrades, and service improvements by identifying recurring issues and sharing knowledge with the wider IT team.</li></ul>
2026-07-25T00:00:00Z

IT Support Analyst

Brunswick, GA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an experienced IT Support Analyst to join a collaborative technology team in Brunswick, Georgia. This contract-to-permanent opportunity is ideal for a hands-on, detail-oriented individual who can resolve technical issues across desktops, infrastructure, and networked systems while supporting a fast-paced transport environment. The role combines day-to-day user support with broader technical ownership, including system improvements, documentation, and project participation. Success in this position requires strong communication, sound troubleshooting ability, and a willingness to contribute to after-hours support coverage when scheduled. Responsibilities:• Provide technical support for hardware, operating systems, business applications, and connectivity issues, ensuring timely resolution for end users.• Maintain and troubleshoot core IT environments across servers, storage, telephony, networking, and cloud-based platforms.• Coordinate technology upgrades and deployments by working closely with service providers, vendors, internal stakeholders, and IT team members.• Support the administration and ongoing reliability of enterprise network services, including wireless, switching, routing, and access management tools.• Improve and maintain monitoring, automation, and configuration practices to strengthen system performance and operational efficiency.• Create and update thorough technical documentation for infrastructure, support procedures, and service-related activities.• Oversee backup processes and contribute to incident response efforts to protect business systems and data availability.• Track support trends, compile operational data, and prepare recurring or ad hoc reports for IT leadership and other business partners.• Participate in an on-call rotation that includes evenings, weekends, and holidays as needed.
2026-08-18T00:00:00Z

IT Support Analyst

Jacksonville, FL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems. Responsibilities:• Install, configure, and upgrade operating systems and business software• Set up and support computer hardware, monitors, network equipment, and peripherals• Troubleshoot and resolve hardware, software, email, network, and peripheral issues• Support users via centralized help desk and provide clear technical guidance• Document equipment repairs, installations, and removals• Train users on common business applications• Contribute to system planning, hardware/software recommendations, and procedures• Stay up to date on technology trends and make proactive suggestions• Maintain user confidentiality and adhere to company protocols
2026-08-19T00:00:00Z

IT Support Analyst

Albuquerque, NM
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Support Analyst to provide onsite technical assistance for end users in Albuquerque, New Mexico. This Long-term Contract position is ideal for someone who enjoys solving desktop support issues, assisting with hardware and software needs, and delivering dependable customer service in a hands-on environment. The role offers the opportunity to support daily IT operations while building practical experience across devices, applications, and user support functions. Responsibilities:• Deliver onsite desktop and technical support for staff by diagnosing and resolving day-to-day hardware, software, and access issues.• Set up, configure, and deploy end-user equipment, including desktop and laptop systems, peripherals, and related technology tools.• Install, maintain, and troubleshoot operating systems, productivity applications, and business software used across assigned departments.• Respond to service requests, assess user concerns, and provide timely solutions or escalate more complex problems when needed.• Support account-related tasks such as Active Directory updates, access assistance, and basic user administration.• Assist with system upgrades, device replacements, and rollout activities to ensure users remain productive during technology changes.• Create reports, summaries, and other support documentation using available system and database information.• Participate in routine technical analysis and help identify appropriate solutions based on operational needs.• Provide occasional after-hours or weekend assistance when required to support business continuity.Other duties as needed
2026-08-21T00:00:00Z

Technology Support Specialist

Charlottesville, VA
onsite
Temporary to Hire
29.2885 - 33.913 USD / Hourly
We are looking for a Technology Support Specialist to provide hands-on technical assistance for end users in Charlottesville, Virginia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving desktop and system issues, delivering responsive support, and helping employees stay productive in a Windows-based environment. The person in this role will handle day-to-day service requests, troubleshoot hardware and software problems, and support account access needs with a strong customer service focus. Responsibilities: • Provide frontline technical support for employees by diagnosing and resolving desktop, operating system, and basic application issues. • Respond to incoming service requests in a timely manner, document resolutions clearly, and maintain accurate updates within the ticketing system. • Assist users with Microsoft Windows 10 support needs, including workstation performance, login concerns, and common configuration issues. • Manage user account support tasks within Active Directory, such as access updates, password resets, and account maintenance. • Troubleshoot routine hardware and software problems to minimize downtime and restore normal operations quickly. • Escalate more complex incidents when needed while ensuring clear communication and follow-through with affected users. • Support day-to-day help desk activities by prioritizing requests, tracking open issues, and delivering a positive end-user experience.
2026-08-17T00:00:00Z

Tech Support Manager

Pittsboro, IN
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Tech Support Specialist to support field and onsite IT operations for construction environments in Pittsboro, Indiana. This Long-term Contract opportunity is ideal for someone who enjoys hands-on technical support, solving user issues efficiently, and keeping workplace technology reliable across site locations. The role focuses on deskside assistance, system access support, hardware troubleshooting, and maintaining stable connectivity for end users. Responsibilities:• Provide onsite technical assistance for employees and site teams, resolving day-to-day hardware, software, and connectivity concerns.• Travel to new job site locations as needed to set up and verify reliable IT access, workstation readiness, and network connectivity.• Support user account administration tasks within Active Directory, including access updates and basic account maintenance.• Diagnose and resolve issues involving Windows 10 devices, desktop equipment, and other end-user technology.• Perform deskside support for laptops, desktops, peripherals, and related computer hardware to minimize downtime.• Track recurring support trends and develop dashboards or reporting views that help communicate service activity and technical issues.• Coordinate basic troubleshooting efforts for system performance, device functionality, and user access problems.• Maintain organized documentation of support requests, resolutions, and equipment status to improve ongoing service delivery.
2026-08-21T00:00:00Z

IT Support Technician

Atlanta, GA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for an experienced IT Support Analyst to join our team and provide reliable, responsive technical support to employees across the United States. This role will provide first- and second-line IT support while supporting hardware, software, Microsoft 365, employee onboarding, and cloud-based applications. The ideal candidate will have strong troubleshooting and customer service skills, a proactive approach to problem-solving, and the ability to communicate technical concepts effectively to non-technical users.Responsibilities:• Provide first- and second-line IT support to employees across the US, including troubleshooting, user setup, and resolution of technical issues.• Support Microsoft 365 applications and services, including Outlook, Teams, SharePoint, OneDrive, and Copilot.• Provide technical support for internally developed applications and escalate complex issues when appropriate.• Set up, configure, deploy, maintain, and repair laptops, desktops, peripherals, and other IT equipment.• Prepare employee technology, accounts, software, and access as part of the onboarding process.• Manage IT requirements throughout the employee lifecycle, including employee onboarding, transfers, equipment changes, and offboarding.• Configure workstations for both office-based and remote employees, including desk moves and office reconfigurations.• Support meeting rooms and collaboration spaces, including audio-visual equipment, video conferencing, and related technology.• Maintain accurate IT asset inventories and ensure equipment is properly tracked, allocated, and maintained.• Install, configure, update, and maintain hardware and software in accordance with company policies and standards.• Work closely with managed service providers and external technology partners to coordinate and resolve technical issues.• Monitor recurring support issues and identify opportunities to improve the employee technology experience.• Identify opportunities for process improvement and appropriate automation using existing technology tools.• Maintain accurate documentation of IT processes, assets, configurations, and support activities.• Promote strong IT practices, security awareness, and appropriate technology usage across the organization.• During the first 30–90 days, learn internally developed applications and the cloud infrastructure supporting web-based applications, including how applications are deployed, configured, and maintained.
2026-08-19T00:00:00Z

IT Support Technician

Logan, UT
onsite
Temporary / Contract
19.5 - 24 USD / Hourly
We are looking for an IT Support Technician to provide dependable front-line technical assistance for employees in Logan, Utah. This contract-to-hire position is ideal for someone who enjoys solving desktop, software, hardware, and connectivity issues while delivering a strong customer experience. The person in this role will support daily help desk operations, guide users through solutions, and help maintain end-user equipment in a fast-paced environment. Responsibilities:• Respond to incoming support requests from employees, document each issue accurately, and manage tickets through initial triage and resolution.• Troubleshoot routine Level 1 problems involving desktops, laptops, standard business applications, and user access concerns.• Diagnose hardware, software, network, email, internet, and printer issues, then provide clear step-by-step assistance to restore productivity.• Set up, deliver, tag, image, and configure end-user computers and peripherals for new or existing staff members.• Escalate advanced technical incidents to the appropriate infrastructure or specialized support teams when needed.• Provide after-hours assistance for site-related support needs and maintain communication with local leadership and teammates.• Maintain hardware and software inventory records, prepare updates, and support accurate asset tracking and reporting.• Coordinate repair and maintenance activities with third-party vendors for covered computer equipment.• Create helpful user support documentation, including FAQ content and basic training materials for common technical questions.
2026-08-17T00:00:00Z

Desktop Support Analyst

Charleston, SC
onsite
Temporary to Hire
22 - 24 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in North Charleston, South Carolina. This contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while delivering dependable onsite assistance. The role involves supporting desktop environments, maintaining core system access, and helping ensure stable day-to-day IT operations. Responsibilities: • Deliver onsite technical assistance for desktop and workstation issues, ensuring employees receive timely and effective support. • Diagnose and resolve hardware, operating system, and peripheral problems across Windows 10 environments. • Configure, image, and deploy desktop and laptop systems for new and existing users. • Support user account access and directory services administration within Active Directory. • Troubleshoot Bluetooth device connectivity and other common end-user technology issues. • Perform routine system administration tasks to maintain reliable workstation performance and user functionality. • Assist with network-related problem solving, including basic connectivity and access support for end users. • Conduct technical orientation for users by guiding them through equipment setup, standard tools, and support processes.
2026-07-29T00:00:00Z

Desktop Support Analyst

East Hartford, CT
onsite
Temporary / Contract
25 - 30 USD / Hourly
Desktop Support Technician Location: East Hartford, CTEmployment Type: Contract (9-12 Months)Schedule: 40 Hours Per Week, Monday-Friday About the Opportunity: Robert Half is seeking a Desktop Support Technician to join a growing IT team. This position will provide a mix of end-user support, workstation deployment, employee onboarding, and technology rollout assistance.The ideal candidate will possess strong desktop support skills, enjoy working directly with end users, and be comfortable handling a variety of technical issues in a fast-paced environment. Responsibilities:<ul><li>Provide desktop and end-user support for employees across multiple locations</li><li>Troubleshoot hardware, software, networking, and peripheral device issues</li><li>Image, configure, deploy, and replace laptops and desktop computers</li><li>Support employee onboarding, workstation setup, and equipment provisioning</li><li>Manage and resolve support tickets while maintaining excellent customer service</li><li>Assist with hardware inventory and asset tracking activities</li><li>Support technology refresh initiatives and workstation deployment projects</li><li>Coordinate technology-related tasks associated with office expansions, relocations, and operational initiatives</li><li>Work closely with internal IT teams to ensure timely issue resolution</li><li>Document technical issues, resolutions, and support procedures</li></ul>
2026-08-19T00:00:00Z

Desktop Support Analyst

Plymouth, MN
onsite
Temporary / Contract
25 - 29 USD / Hourly
We are looking for a Desktop Support Analyst to. In this role, you will support end users in a hybrid work environment and focus on delivering responsive technical assistance with a strong customer service mindset. The role will play a key part in device setup, desktop support, and Windows 11 rollout activities while helping users remain productive during day-to-day operations. Responsibilities:• Provide first-line technical support by phone, remote channels, and in person, ensuring issues are assessed, prioritized, resolved, or escalated in a timely manner.• Support the rollout of Windows 11 on newly issued devices and assist with upgrading existing computers from Windows 10.• Deliver post-deployment assistance to employees by addressing technical problems, answering usage questions, and minimizing disruption to daily work.• Investigate desktop, software, and account-related incidents, document findings, and keep ticket records updated with status, root cause, and resolution details.• Partner with the broader support team to coordinate migration activities and maintain a smooth user experience throughout deployment efforts.• Prepare and maintain support documentation, including procedures, user guidance, training references, and frequently asked questions.• Configure and support endpoint devices using enterprise management tools such as Autopilot, Intune, SCCM, or similar platforms.• Assist with user and device administration tasks involving Active Directory, Microsoft 365 environments, and related admin portals.
2026-08-15T00:00:00Z

Desktop Support Analyst

Stuart, FL
onsite
Temporary / Contract
27 - 35 USD / Hourly
Desktop Support Analyst Provides hands-on technical support for end users in Windows-based environments, including desktop/laptop deployment, PC imaging, workstation setup, hardware/software troubleshooting, SharePoint administration, and Microsoft 365 support. Responsible for preparing and configuring devices, onboarding users, resolving access and application issues, and ensuring a smooth desktop experience. Based on general knowledge.Typical responsibilities:<ul><li>Image, configure, and deploy Windows desktops and laptops</li><li>Set up workstations, peripherals, docking stations, monitors, and printers</li><li>Support Microsoft 365 applications including Outlook, Teams, Word, Excel, OneDrive, and SharePoint</li><li>Perform basic SharePoint administration, user access support, permissions management, and site support</li><li>Troubleshoot Windows OS, software, login, connectivity, and hardware issues</li><li>Perform user account support, password resets, and access troubleshooting</li><li>Handle device replacements, upgrades, and inventory tracking</li><li>Provide deskside, remote, and ticket-based support</li><li>Document issues, resolutions, and setup procedures</li></ul>
2026-08-07T00:00:00Z

Desktop Support Analyst

Havertown, PA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a Desktop Support Analyst to provide front-line technical assistance in an education setting. This long-term contract position supports both students and staff by resolving everyday hardware and software issues with a responsive, service-oriented approach. The role combines walk-up support with on-site classroom assistance, making it ideal for someone who enjoys hands-on troubleshooting and direct user interaction. Responsibilities: • Deliver first-line technical support for students and employees by diagnosing and resolving common device and workstation issues • Provide in-person assistance at a support desk while also responding to requests for help in classrooms and other campus areas • Troubleshoot and support Apple laptops used by staff, including operating system and device-related concerns • Assist students with Chromebook issues, ensuring devices are functional and ready for daily academic use • Address PC desktop and workstation problems involving hardware, software, connectivity, and user access • Document reported incidents, track resolutions, and escalate more complex problems when necessary • Maintain a detail-focused and approachable support experience for users with varying levels of technical knowledge
2026-08-12T00:00:00Z

Desktop Support Analyst II

Richmond, VA
onsite
Temporary to Hire
27 - 34 USD / Hourly
OverviewWe are seeking a Desktop Support Specialist II to provide advanced technical support for end-user computing environments. This role supports desktops, laptops, printers, collaboration technologies, software applications, and network connectivity. The ideal candidate will have strong troubleshooting skills, experience with endpoint management tools, and a customer-focused approach to IT support.Key ResponsibilitiesTechnical Support<ul><li>Troubleshoot and resolve hardware, software, operating system, printer, and network connectivity issues.</li><li>Provide onsite and remote support for end users and business operations.</li><li>Deploy, configure, maintain, and replace desktops, laptops, peripherals, and software applications.</li><li>Manage endpoint devices using enterprise endpoint management tools.</li><li>Perform patching, security updates, vulnerability remediation, and system maintenance.</li><li>Support meeting room, audiovisual, and collaboration technologies.</li><li>Assist with technology rollouts, upgrades, migrations, and deployments.</li><li>Document incidents, service requests, troubleshooting steps, and technical solutions.</li><li>Collaborate with infrastructure, security, and engineering teams to resolve complex issues.</li><li>Analyze recurring issues and recommend long-term solutions and process improvements.</li></ul>Operations & Service Delivery<ul><li>Manage and prioritize incidents and service requests to meet service level expectations.</li><li>Maintain hardware and software inventories and assist with asset lifecycle management.</li><li>Support enterprise technology projects and operational initiatives.</li><li>Contribute to knowledge sharing, team training, and documentation efforts.</li><li>Participate in on-call and after-hours support as needed.</li></ul>
2026-08-21T00:00:00Z

Help Desk/Desktop Support Analyst

Fletcher, NC
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Robert Half is hiring! We are looking for a Help Desk Analyst to provide responsive technical support for employees and onsite operations in Fletcher, North Carolina. This position focuses on resolving IT issues efficiently, supporting end users across core infrastructure services, and collaborating with internal technology teams to maintain dependable day-to-day service. The role also contributes to device management, account administration, and consistent service delivery across a global support environment. Responsibilities:• Respond to support requests and incident tickets promptly, prioritizing issues that affect onsite operations and the broader employee population.• Diagnose and resolve hardware, software, and infrastructure-related problems by working directly with users and partnering with applications and infrastructure teams when needed.• Deliver first- and second-level technical support for essential IT services in line with established service expectations and support procedures.• Administer the complete user account lifecycle, including provisioning, access updates, license assignment changes, and deactivation through Active Directory and Microsoft Entra ID.• Oversee endpoint setup and ongoing device management activities using Microsoft Intune and Windows Autopilot to support secure and efficient deployment.• Follow defined service management practices when handling incidents, requests, and escalations to ensure consistent support delivery.• Coordinate with external vendors and internal IT colleagues to investigate issues and drive timely resolution of more complex technical problems.• Troubleshoot business application and system-related concerns, communicate progress clearly, and provide updates through resolution.• Support global operations by transferring unresolved items across regional teams and assisting with issues from the shared IT queue as required.• Maintain accurate technical documentation, uphold data standards, and recommend process improvements that strengthen operational control.
2026-08-18T00:00:00Z

Help Desk/Desktop Support Analyst

Norwalk, CT
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. This position supports employees across onsite and remote environments by delivering timely technical assistance for devices, applications, and connectivity issues. The role is well suited for someone who can balance end-user support, conferencing technology ownership, and day-to-day operational efficiency while maintaining a high standard of service and confidentiality. Responsibilities: • Provide technical support to onsite and remote employees by diagnosing and resolving issues involving computers, mobile devices, software applications, and network connectivity. • Manage incoming service requests from initial assessment through resolution, document work thoroughly in Jira, and route more advanced issues to the appropriate escalation path when needed. • Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, while ensuring systems, applications, and accessories are properly configured. • Guide users on effective use of hardware and software tools across multiple platforms and assist with installation, setup, and peripheral connectivity. • Take ownership of Zoom Rooms and Logitech-based meeting spaces by handling configuration, firmware updates, troubleshooting, and coordination with external vendors when required. • Monitor replacement parts and support inventory, keeping accurate records of repairs, maintenance activity, and device service history. • Coordinate with manufacturers or service providers to address faulty equipment while safeguarding sensitive employee and company information. • Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve workflow consistency.
2026-08-18T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys solving everyday technology issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on assisting users with common desktop, access, and connectivity problems while maintaining accurate records of all service activity. Responsibilities: • Provide remote support to end users by identifying and resolving issues related to software, login credentials, and network connectivity. • Manage incoming service requests by logging details, assigning priority levels, updating ticket status, and ensuring timely follow-up through the ticketing platform. • Perform routine user account support, including password resets and unlocking accounts within Active Directory. • Troubleshoot Microsoft Windows 10 desktop issues and assist users with general system-related problems. • Support users with Microsoft 365 and Google Workspace applications by addressing access and basic functionality concerns. • Assist with multi-factor authentication issues and help users regain secure access to business applications. • Maintain clear and complete documentation for support activities to promote accurate tracking and efficient issue resolution.
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

Barefoot Beach, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a rental and leasing services organization in Cape Coral, Florida in a contract-to-permanent capacity. This role is suited for a service-oriented IT specialist who can resolve end-user issues efficiently, communicate clearly with employees at all levels, and maintain strong documentation throughout the support process. The position will play a key part in delivering dependable technical assistance, improving the user experience, and supporting day-to-day service desk operations. Responsibilities:• Deliver responsive technical support to employees across the organization, including executive leadership, while maintaining a high standard of service.• Investigate incidents by asking targeted diagnostic questions, identifying underlying causes, and working toward timely resolution of hardware, software, and access-related problems.• Support business applications and core IT environments by addressing user requests, troubleshooting system issues, and providing practical solutions whenever possible.• Record each support interaction with clear, accurate ticket notes so that issue history, actions taken, and outcomes are fully documented.• Translate technical information into straightforward guidance that end users can easily follow when learning systems, tools, or updated procedures.• Participate in user and business testing activities to build familiarity with upcoming enhancements and help prepare for successful adoption.• Share recurring issues, service trends, and improvement opportunities with service desk leadership to strengthen overall support performance.• Assist with operational reporting and daily metric tracking while ensuring requests are handled within established service level expectations.
2026-08-11T00:00:00Z

Help Desk/Desktop Support Analyst

Marion, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We're seeking a Tier 1 Help Desk Support professional to join a collaborative IT team. This role will provide frontline technical support, troubleshoot hardware and software issues, and assist end users with day-to-day technology needs. Responsibilities:<ul><li>Respond to and resolve Level 1 support tickets</li><li>Troubleshoot Windows, hardware, software, and user access issues</li><li>Escalate complex issues to higher-level IT staff</li><li>Provide hands-on desktop and end-user support</li><li>Document issues and resolutions within the ticketing system</li></ul>
2026-08-21T00:00:00Z

Help Desk/Desktop Support Analyst

Appleton, WI
onsite
Temporary to Hire
35 - 42 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to support end users and endpoint operations for a construction-focused organization in Appleton, Wisconsin. This contract opportunity with permanent potential is ideal for someone who combines strong technical troubleshooting skills with a service-oriented approach and hands-on experience managing Windows environments. The role will focus on device support, software deployment, patch management, and endpoint administration while contributing to ongoing initiatives that improve security, access controls, and overall desktop performance. Responsibilities: • Deliver day-to-day desktop and help desk support by diagnosing technical issues, resolving user requests, and ensuring a positive support experience. • Administer and support Microsoft endpoint tools, including Intune, to manage devices, enforce policies, and maintain system health across the environment. • Coordinate and execute software deployments through Intune, confirming successful installation and addressing issues that arise during rollout. • Perform Windows patching activities, monitor update compliance, and assist with efforts to modernize and improve patch management processes. • Support Active Directory administration tasks such as user access updates, device-related changes, and basic directory maintenance. • Manage service requests and incident documentation within ServiceNow, keeping tickets current and communicating progress clearly to stakeholders. • Maintain accurate device and asset records through inventory management practices, including endpoint cleanup and lifecycle tracking. • Assist with endpoint privilege management initiatives by supporting approved software access workflows and helping enforce secure installation standards.
2026-08-11T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

Wilmington, CA
onsite
Temporary to Hire
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for both IT and operational technology environments in Wilmington, California. This contract position is ideal for someone who enjoys solving end-user issues onsite, maintaining reliable workstation performance, and supporting day-to-day business operations in a logistics setting. The role will work across common enterprise tools and endpoint technologies while delivering responsive service and practical solutions. Responsibilities: • Deliver onsite desktop and help desk support for employees, resolving hardware, software, and access-related issues in a timely manner. • Troubleshoot Windows-based devices and user environments to restore productivity and maintain stable day-to-day operations. • Support both IT and operational technology equipment, helping ensure systems used across the facility remain functional and dependable. • Manage and update service requests through the ticketing system, documenting issues clearly and tracking progress through resolution. • Configure, deploy, and maintain Dell computers and related peripherals for new and existing users. • Administer user accounts, permissions, and basic access support within Active Directory and associated endpoint management tools. • Provide support for Google Workspace applications and assist users with common collaboration, email, and productivity issues. • Use Intune and other management platforms to assist with device setup, policy application, and endpoint support activities.
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

Taylor, MI
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to support daily technical operations for end users in Taylor, Michigan. This role focuses on delivering responsive desktop support, managing service requests effectively, and maintaining reliable workstation and printer performance across the environment. The ideal candidate brings strong troubleshooting ability, a customer-focused approach, and hands-on experience supporting Windows-based systems and enterprise ticket queues. Responsibilities: • Support the rollout and day-to-day use of an IT ticketing platform, ensuring requests are entered accurately and tracked from intake through closure. • Review incoming incidents and service requests, assign appropriate priority levels, and route issues based on urgency and business impact. • Resolve common technical problems during the initial user contact whenever possible, while forwarding more complex matters to advanced support teams when necessary. • Keep users informed with timely updates, clear status communication, and appropriate follow-up throughout the support process. • Monitor and organize the service queue to maintain response commitments and drive prompt issue resolution. • Install, configure, and troubleshoot network-connected printers and Zebra label printers used in operational settings. • Administer print queues and drivers, and address output or connectivity issues affecting shared printing services. • Diagnose and correct label formatting or template problems within Bartender and related production software. • Prepare, image, deploy, and refresh desktop and laptop systems, including operating system updates, patching, and standard configuration tasks. • Investigate and resolve Windows operating system issues, application errors, peripheral problems, and basic hardware faults for end users.
2026-08-24T00:00:00Z

Help Desk/Desktop Support Analyst

Flint, MI
onsite
Temporary / Contract
23 - 25 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a non-profit organization in Flint, Michigan on a Contract basis. This short-term assignment will support a high-volume data and document transfer effort, making it well suited for someone who is methodical, technically capable, and comfortable with repetitive work that demands precision. The role requires strong attention to detail, the ability to work across multiple systems, and a dependable approach to maintaining accuracy throughout the project. Responsibilities: • Extract, organize, and prepare historical files and data for transfer between business systems with a strong focus on completeness and accuracy. • Review records carefully to ensure information is captured correctly and aligned with established project procedures. • Work within multiple applications to locate, verify, and move documentation needed for the migration effort. • Perform repetitive, process-based tasks efficiently while maintaining consistent quality across large volumes of work. • Support phased migration activities by assisting with data handling for both the initial platform and the follow-on system. • Identify and escalate discrepancies, missing information, or system-related issues that could affect project timelines or data integrity. • Provide basic technical support and troubleshooting as needed while navigating desktop tools and business applications. • Track assigned work and update service-related tasks or tickets to help maintain visibility into progress and outstanding items.
2026-08-24T00:00:00Z