<p>We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Draper, Utah. This role is ideal for professionals who thrive in providing technical support and resolving IT-related issues efficiently. If you have a passion for helping users and a strong technical background, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective technical support for hardware, software, and system issues.</p><p>• Manage and resolve service desk tickets while ensuring accurate documentation of resolutions.</p><p>• Assist users with basic troubleshooting for system errors and software applications.</p><p>• Ensure proper setup and maintenance of workstations and peripheral devices.</p><p>• Collaborate with team members to address recurring technical challenges.</p><p>• Deliver excellent customer service and maintain clear communication with end-users.</p><p>• Monitor system performance and escalate issues as needed.</p><p>• Follow established protocols and procedures to ensure compliance with IT standards</p>