<p><strong>IT Support Specialist</strong></p><p>We are seeking a dedicated <strong>IT Support Specialist</strong> to provide Tier 1–2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests.</p><p><strong>Responsibilities</strong></p><ul><li>Respond to IT support tickets submitted via phone, email, or ticketing system</li><li>Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications</li><li>Assist with user account management including password resets and permissions</li><li>Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk</li><li>Resolve issues with hardware components including laptops, desktops, printers, and peripherals</li><li>Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity</li><li>Support new-hire onboarding including device setup and application configuration</li><li>Document all troubleshooting steps, solutions, and system changes</li><li>Maintain and track IT equipment inventory</li><li>Escalate complex issues to senior system or network teams</li></ul><p><br></p>
We are looking for an IT Support Specialist to provide hands-on technical assistance and dependable end-user support in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues, maintaining workplace systems, and delivering a strong service experience across a dynamic business environment. The role will focus on desktop support, user access management, device setup, and troubleshooting across hardware, software, and connectivity needs.<br><br>Responsibilities:<br>• Deliver first- and second-level technical support for computers, operating systems, software applications, and peripheral equipment.<br>• Diagnose and resolve issues affecting desktops, laptops, mobile devices, and commonly used business tools in a timely manner.<br>• Prepare, deploy, and maintain employee workstations, installed applications, and related technology hardware.<br>• Provide support for conference room systems, video meetings, and audio-visual equipment to help ensure smooth collaboration.<br>• Track system behavior and assist in identifying and addressing technical problems before they escalate.<br>• Administer user account setup, access rights, and permission updates within established security guidelines.<br>• Assist with basic network support by addressing connectivity problems and helping configure devices for proper access.<br>• Record incidents, solutions, and technical updates clearly within the ticketing system and related documentation.<br>• Create simple support materials and guide users on basic technology processes and tools.<br>• Route higher-level or specialized technical concerns to the appropriate internal teams or external partners when needed.
<p>We are seeking an IT Support Specialist to provide technical support for end users across Windows-based environments. This role will support day-to-day IT operations, troubleshoot hardware and software issues, and administer core technologies including Active Directory and Microsoft 365. This is an onsite role in Tallahassee, FL.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1–2 technical support for Windows operating systems (Windows 10/11)</li><li>Troubleshoot and resolve issues related to desktops, laptops, peripheral devices, and printers</li><li>Support user account management in Active Directory (user creation, group membership, password resets)</li><li>Administer and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform onboarding and offboarding tasks (account provisioning, equipment setup, access changes)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher-level support teams as needed</li><li>Assist with software installs, patches, updates, and basic security best practices</li><li>Provide clear, professional communication to end users with varying technical skill levels</li></ul><p><br></p>
We are looking for an IT Support Specialist to provide dependable technical assistance for end users and client environments in New Jersey. This position is ideal for someone who can work independently, contribute effectively within a team, and step into daily support work with minimal ramp-up time. The role centers on desktop and Microsoft 365 support while also assisting with security issues, basic server needs, and on-site client service when required.<br><br>Responsibilities:<br>• Deliver technical support for users both remotely and at client locations within a reasonable local travel radius.<br>• Resolve issues involving Windows desktops, user workstations, and common operating system problems to keep employees productive.<br>• Support Microsoft 365 environments, including account access, application troubleshooting, and day-to-day end-user assistance.<br>• Investigate and remediate malware, virus, and other endpoint security incidents using sound troubleshooting practices.<br>• Assist with Windows Server problem resolution and perform basic repair or support tasks when server-related issues arise.<br>• Perform entry-level network setup and diagnostic work to identify connectivity problems and support stable infrastructure.<br>• Use service desk tools and support platforms to document requests, manage tickets, and provide timely follow-up.<br>• Communicate clearly with users, prioritize issues appropriately, and escalate concerns when additional expertise is needed.
We are looking for an IT Support Specialist to provide dependable technical assistance for end users in California. This long-term contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and account access issues while delivering a strong support experience. The role focuses on maintaining smooth desktop operations, responding to service requests efficiently, and helping employees stay productive in a Microsoft-based environment.<br><br>Responsibilities:<br>• Provide front-line technical support for desktop, laptop, and Windows-related issues submitted by end users.<br>• Investigate and resolve service desk requests involving system access, software functionality, and general workstation performance.<br>• Manage user account support tasks within Active Directory, including access updates and basic account administration.<br>• Troubleshoot Microsoft Windows 10 problems by identifying root causes and applying practical fixes or escalation when needed.<br>• Document incidents, resolutions, and follow-up actions clearly within the ticketing system to maintain accurate support records.<br>• Assist with setup, configuration, and ongoing support of end-user devices to ensure reliable daily operation.<br>• Communicate with employees in a detail-oriented manner to gather issue details, provide status updates, and confirm successful resolution.
<p>Robert Half is seeking an experienced <strong>IT Support Specialist</strong> to join a growing Managed Services Provider (MSP) team. This role will provide hands-on technical support for end users while assisting with the maintenance, troubleshooting, and improvement of client systems and network infrastructure. The ideal candidate will have a strong foundation in desktop support with exposure to <strong>servers, firewalls, networking, Microsoft 365, virtualization, and security best practices</strong>. This position is a great fit for a technician who enjoys troubleshooting across multiple technologies and supporting both users and infrastructure.</p><p><br></p><ul><li>3+ years of IT support, systems administration, or MSP experience</li><li>Strong desktop and end-user support experience</li><li>Experience supporting Microsoft 365, Windows operating systems, and SaaS applications</li><li>Knowledge of servers, networking, and infrastructure troubleshooting</li><li>Experience troubleshooting LAN/WAN connectivity, TCP/IP, VLANs, VPNs, and wireless networks</li><li>Exposure to firewall technologies and security best practices</li><li>Experience supporting virtualization technologies and cloud environments (AWS/Azure)</li><li>Strong troubleshooting skills with the ability to manage multiple priorities</li><li>Excellent communication and customer service skills</li></ul>
<p>Our client is seeking a reliable and hands-on <strong>Part-Time IT Support Specialist</strong> to provide day-to-day technical support for employees and office technology needs. This role is ideal for someone with strong helpdesk experience, excellent customer service skills, and the ability to manage a variety of IT support tasks in a fast-paced environment. The position will begin at approximately <strong>15 hours per week</strong>, with the opportunity to extend hours based on client demand.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide general IT support for end users, including troubleshooting hardware, software, and basic network issues</li><li>Deliver helpdesk-level support and respond to employee technical requests in a timely manner</li><li>Provision and configure laptops for new hires, including setup, imaging, and deployment</li><li>Set up and manage employee accounts within Microsoft, including <strong>Entra ID</strong></li><li>Support conference room technology and audiovisual equipment as needed for meetings and events</li><li>Maintain and track IT inventory, including laptops, peripherals, and related equipment</li><li>Assist with onboarding and offboarding technical processes</li><li>Document support issues, resolutions, and inventory updates as needed</li></ul><p><br></p>
<p>Robert Half is seeking an experienced <strong>IT Support Technician</strong> to provide hands-on technical support in a fast-paced environment. This role is ideal for a strong Tier 1–2 IT professional who enjoys a mix of end-user support, troubleshooting, project work, and vendor coordination.</p>
We are looking for an IT Support Technician to provide dependable technical support at a manufacturing site in Turtle Creek, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys hands-on desktop support, user assistance, and keeping day-to-day technology operations running efficiently. The person in this role will work across hardware, software, and account administration needs while supporting employees in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare and deploy laptops and desktop computers by imaging systems, applying configurations, and setting up devices for new and existing employees.<br>• Administer user access by creating, modifying, and maintaining accounts across Active Directory and Microsoft 365.<br>• Respond to technical issues involving hardware, operating systems, applications, and user access with timely and effective solutions.<br>• Diagnose and resolve end-user problems through both on-site support and remote assistance methods.<br>• Set up workstations, replace outdated or faulty equipment, and provide ongoing desktop support throughout the facility.<br>• Collaborate with other IT team members to maintain reliable daily technology operations within a busy manufacturing setting.<br>• Track, update, and help resolve service desk requests to ensure support activities are documented and completed accurately.
<p>Robert Half is proactively recruiting experienced IT Support Technicians for upcoming opportunities supporting public safety organizations and municipal agencies. These roles are ideal for hands-on IT professionals who enjoy working in both office and field environments, supporting mission-critical technology that first responders rely on every day.</p><p>This position blends desktop support, infrastructure maintenance, field service, and mobile technology support. Successful candidates will be comfortable troubleshooting hardware, installing network cabling, supporting patrol vehicle technology, and ensuring reliable operation of systems that directly impact public safety.</p><p><strong>What You'll Do</strong></p><ul><li>Provide day-to-day technical support for desktop hardware, software, and enterprise applications</li><li>Configure, deploy, maintain, and troubleshoot Windows workstations, laptops, printers, and peripherals</li><li>Install software updates, patches, and perform routine system maintenance</li><li>Support web-based applications including reporting, records, and evidence management systems</li><li>Install, test, and troubleshoot Ethernet, fiber, and coaxial network cabling</li><li>Maintain IT equipment rooms, communication closets, racks, and infrastructure hardware</li><li>Perform workstation deployments, office moves, and technology refresh projects</li><li>Configure and support mobile devices and endpoint technologies</li><li>Install, maintain, and troubleshoot in-vehicle technology including mobile computers, camera systems, and related equipment</li><li>Diagnose connectivity issues affecting patrol vehicles and mobile work environments</li><li>Maintain accurate hardware inventory and asset management records</li><li>Document technical issues, troubleshooting steps, and resolutions</li><li>Escalate advanced infrastructure or security issues to senior IT staff when necessary</li></ul>
<p>We are looking for an IT Support Technician to support day-to-day technical needs for a retail environment in Albuquerque, New Mexico. </p><p>This Long-term Contract position is ideal for someone who enjoys helping end users, solving common hardware and software issues, and keeping support requests organized from intake through resolution. </p><p>The role focuses on delivering responsive service, maintaining accurate records, and ensuring employees have reliable access to the tools and systems they need to work effectively.</p><p><br></p><p>Responsibilities:</p><p>• Manage the full lifecycle of support requests by logging issues, setting priority levels, documenting actions taken, and closing tickets once service is restored.</p><p>• Provide front-line assistance for Windows 10 and Windows 11, Microsoft 365 applications, Outlook, web browsers, printers, and other commonly used workplace technology.</p><p>• Diagnose and resolve routine problems affecting desktops, laptops, monitors, docking stations, scanners, headsets, printers, and mobile devices.</p><p>• Handle user account tasks such as password resets, basic access support, Active Directory updates, and employee onboarding or separation activities.</p><p>• Install approved applications, address standard software errors, and prepare workstations and devices for end-user deployment.</p><p>• Support basic wired and wireless connectivity troubleshooting, including VPN access, IP-related issues, and mapped drive or shared resource problems.</p><p>• Assess incoming incidents to determine urgency and business impact, resolve Tier 1 issues whenever possible, and route more advanced cases to higher support tiers with complete notes.</p><p>• Maintain IT inventory, organize the support workspace, and contribute to knowledge base content and technical documentation for recurring issue</p><p>Other duties as needed</p>
<p>We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Durango, Colorado. This Long-term Contract position is centered on handling daily support requests, resolving common desktop and user issues, and delivering responsive service in a fast-moving manufacturing setting. The role supports both onsite and remote users while helping maintain stable access to business systems, devices, and collaboration tools.</p><p>Onsite /Local is preferred, although remote may be possible based on experience.</p><p><br></p><p>Responsibilities:</p><p>•Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes.</p><p>•Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently.</p><p>•Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and basic network connectivity.</p><p>•Assist employees with account access needs, including password changes, user provisioning support, and directory-related tasks.</p><p>•Provide technical help to remote staff through approved remote assistance tools and virtual support methods.</p><p>•Record troubleshooting steps, outcomes, and follow-up actions clearly within the ticketing platform.</p><p>•Escalate incidents that require advanced troubleshooting or administrative access to senior IT team members.</p><p>•Maintain a thorough, service-oriented approach when communicating with internal users across a range of technical skill levels.</p><p>Other duties as needed</p>
We are looking for an experienced IT Support Specialist II to provide hands-on technical assistance for a mission-driven non-profit organization in California. This contract position with permanent potential is ideal for someone who enjoys solving a broad range of end-user issues, supporting core Microsoft environments, and delivering dependable service in a fast-paced setting. The role focuses on resolving Level I and Level II support requests while maintaining clear communication, accurate documentation, and a strong commitment to service quality.<br><br>Responsibilities:<br>• Troubleshoot and resolve Level I and Level II technical issues across Microsoft 365 applications, including Teams, OneDrive, Outlook, and other core productivity tools.<br>• Provide support for Azure Virtual Desktop environments and assist users with access, performance, and connectivity concerns.<br>• Diagnose problems involving network access, internet connectivity, VPN usage, and general desktop infrastructure.<br>• Support audio and video technologies used for meetings, collaboration, and day-to-day business operations.<br>• Investigate more complex incidents by performing root-cause analysis and identifying effective solutions or appropriate escalation paths.<br>• Maintain accurate ticket updates, communicate status clearly to users, and ensure support activities follow established service procedures.<br>• Assist with issues related to Active Directory, shared resources, printers, and standard enterprise applications.<br>• Contribute to reliable end-user support by documenting solutions, tracking recurring problems, and helping improve support processes.
<p>Robert Half is seeking an IT Support Engineer for a client located in Culver City, CA. IT Support Engineer will be responsible for delivering white-glove, VP-level executive support in an enterprise environment. This role is not entry-level and requires a seasoned professional who can operate independently, manage complex technical issues, and provide exceptional customer service to senior leadership. The ideal candidate brings deep expertise across Mac and Windows platforms, strong JAMF/MDM experience, and the confidence to support high-visibility users in a fast-paced organization.</p><p><br></p><p><strong>Responsibilities/Day to Day:</strong></p><p>· Provide Executive (VP-level) support experience in enterprise environments </p><p>· Strong proficiency with Jamf / MDM administration and device management </p><p>· IT Asset Management (ITAM) maintenance and lifecycle support </p><p>· Windows 11 migration experience </p><p>· MFA setup, authentication, and identity support </p><p>· Device imaging and deployment (Mac environments strongly preferred) </p><p>· iOS and Android device support and troubleshooting </p>
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences.<br><br>Responsibilities:<br>• Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution.<br>• Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems.<br>• Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users.<br>• Manage and administer user accounts and permissions within Active Directory and Azure AD.<br>• Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping.<br>• Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees.<br>• Apply updates, patches, and basic security measures to ensure system integrity.<br>• Collaborate with senior support teams to escalate complex issues and ensure their resolution.<br>• Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
<p>Robert Half is seeking a highly experienced IT Support Technician to provide Tier 2 technical support in a fast-paced creative environment, providing hands-on technical support for both Mac and PC environments, assist with user onboarding and offboarding, manage access and permissions, and support creative teams using Microsoft 365 and Adobe Creative Suite applications.</p><p><br></p><p><strong>Responsibilities</strong></p><p>· Provide Tier 2 technical support for internal users across Mac and PC environments</p><p>· Troubleshoot hardware, software, operating system, and application issues</p><p>· Support Microsoft 365 applications, user accounts, and access management</p><p>· Perform user onboarding and offboarding, including account setup, permissions, and equipment provisioning</p><p>· Manage access requests and project-based permissions for producers, creative teams, and freelancers</p><p>· Provide support for <strong><em>Adobe Creative Suite applications, including Adobe Premiere</em></strong></p>
<p>We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and upgrade operating systems and business software</p><p>• Set up and support computer hardware, monitors, network equipment, and peripherals</p><p>• Troubleshoot and resolve hardware, software, email, network, and peripheral issues</p><p>• Support users via centralized help desk and provide clear technical guidance</p><p>• Document equipment repairs, installations, and removals</p><p>• Train users on common business applications</p><p>• Contribute to system planning, hardware/software recommendations, and procedures</p><p>• Stay up to date on technology trends and make proactive suggestions</p><p>• Maintain user confidentiality and adhere to company protocols</p>
We are looking for an IT Support Specialist to join a beverage industry organization in Fort Collins, Colorado on a Contract basis. This position is ideal for a hands-on support specialist who enjoys resolving technical issues across a diverse user base while working with desktop systems, business applications, and core operational tools. The role offers broad exposure to end-user support, device management, account administration, and application troubleshooting in a dynamic environment.<br><br>Responsibilities:<br>•Deliver second-level technical support for employees by diagnosing and resolving issues involving computers, software, printers, and network connectivity.<br>•Provide day-to-day assistance in Windows, Mac, and Google Workspace environments, ensuring users can work effectively across multiple platforms.<br>•Support teams across functions such as sales, marketing, finance, legal, warehouse, wholesale, and operations by responding to service requests and technical questions.<br>•Track, update, and close support requests through the ticketing system while maintaining clear documentation of actions taken and outcomes.<br>•Handle user lifecycle activities including onboarding, offboarding, account setup, access changes, and permission-related requests.<br>•Assist with troubleshooting business applications and operational systems, using established procedures to address incidents related to functionality and data accuracy.<br>•Escalate advanced infrastructure or network-related problems to external technology partners when additional expertise is required.<br>•Carry out recurring IT operational tasks, support device deployment and break/fix work, and help maintain system access controls, door codes, and related permissions.<br>•Contribute to data validation, issue correction, and reporting support by following documented workflows and identifying discrepancies for resolution.
<p>We are looking for a Claims Support Specialist to support a healthcare organization in Syracuse, New York. This is a contract position with permanent potential. In this role, you will serve as a key resource for members, providers, and third-party administrators by assisting with claims-related inquiries, researching issues, and ensuring the accurate and timely processing of healthcare claims. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and experience working in insurance or healthcare-related environments.</p><p><br></p><p>Responsibilities:</p><p>Respond to patient and provider inquiries regarding claims, coverage, and payments.</p><p>Research and resolve claims issues with third-party administrators and internal teams.</p><p>Review claims for accuracy and compliance with plan guidelines.</p><p>Provide billing and payment support to members and providers.</p><p>Maintain accurate documentation and ensure HIPAA compliance.</p><p>Deliver excellent customer service and participate in quality improvement initiatives.</p>
<p>We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p>
<p>We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. This position provides timely customer support, resolves customer inquiries, and maintains accurate records of all interactions.</p><p><br></p><p>Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p>
<p>We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support.</p><p><br></p><p>Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner. </li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p><p><br></p>
<p><strong>IT Field Technician - TRAVEL REQUIRED</strong></p><p>Onsite | Buda, TX | Contract</p><p><br></p><p>Robert Half is partnering with a company in Buda, TX to identify a hands-on IT Support Technician to provide frontline technical assistance. This contract position is ideal for someone who enjoys solving everyday hardware and software issues, supporting end users in both office and industrial settings, and staying responsive to operational needs. The role includes on-site troubleshooting, device deployment, and local travel to nearby work locations as needed.</p><p><br></p><p><strong>POSITION: FIELD SERVICE TECHNICIAN</strong></p><p><strong>LOCATION: BUDA, TX </strong></p><p><strong>DURATION: 4 MONTHS</strong></p><p><strong>RATE: $30</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Set up printers, take direction to go reconfigure printers, </li><li>Mount hardware</li><li>Take a rack and set it up</li><li>Assist with cabling</li><li>Provides onsite support during SD-WAN and enterprise network cutovers, </li><li>Assist with deployment, connectivity validation, troubleshooting, and end-user support</li><li>100% onsite: needs to be someone will to travel and be onsite to fit our network cutover plan across 60+ sites around the country (majority of sites are located in TX with around 12 sites located outside of TX)</li></ul>
<p>We are seeking an Operations Support Specialist to join our banking operations team in a critical back-office role supporting the daily movement, balancing, and settlement of bank funds. This position requires hands-on experience with core banking operations including ACH processing and disputes, domestic and international wire transactions, daily account settlement, reconciliations, exception processing, NSF/non-post handling, stop payments, chargebacks, and general transaction research. The ideal candidate will have a strong understanding of operational workflows within a financial institution, exceptional attention to detail, and the ability to manage time-sensitive transactions with accuracy and confidentiality. Additional responsibilities include assisting with debit card disputes, regulatory reporting, account research, audit support, balancing activities, and cross-functional support to branch and accounting teams as needed. Candidates should bring prior banking operations, bookkeeping, or accounting experience, strong problem-solving skills, and a solid commitment to operational excellence and customer service. PLEASE DO NOT APPLY if you do not have experience with ACH payments, wiring/transfer of funds, and banking. </p>
We are looking for a Community Support Specialist to support residential operations in New Jersey by helping residents navigate lease-related processes, payment questions, and day-to-day administrative needs. This Long-term Contract position is ideal for someone who combines strong organization with a service-focused approach and can keep records accurate while maintaining a positive resident experience. The role works closely with property management and leasing teams to ensure documentation, communication, and account support are handled efficiently and effectively.<br><br>Responsibilities:<br>• Manage lease renewal activities by preparing resident notices, monitoring responses, and coordinating timely follow-up communication.<br>• Support recertification workflows by gathering documentation, reviewing files for completeness, and processing updates in line with community guidelines.<br>• Maintain accurate resident account records by posting rent payments and verifying financial information in property management systems.<br>• Respond to resident questions about rent and payment methods, offering clear guidance and courteous service across phone and email channels.<br>• Partner with property management staff to address overdue balances, prepare required notices, and document account activity thoroughly.<br>• Organize and update resident files in both electronic and paper formats to ensure records remain complete, accessible, and audit-ready.<br>• Provide consistent administrative support that helps leasing and operations teams deliver a smooth and attentive resident experience.<br>• Handle sensitive resident and financial information with discretion while following established compliance and recordkeeping standards.