<p>We are looking for a B2B Support Specialist to provide day‑to‑day operational and technical support for a B2B digital wholesale platform across multiple brands. This role is critical to maintaining platform stability, managing user access, monitoring orders and data flows, troubleshooting issues, and supporting brand‑specific operational processes to ensure uninterrupted wholesale selling and accurate order processing.</p><p>The role works closely with brand teams, coordinators, and cross‑functional partners to resolve system and data issues, support seasonal selling initiatives, and maintain high service levels across the clients wholesale ecosystem.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>·      Provide daily operational B2B support across multiple brands via shared support inboxes.</p><p>·      Administer user access within Elastic, including user setup, account maintenance, permissions management, and password resets.</p><p>·      Perform basic troubleshooting in Elastic and respond to inquiries related to order history, order status, shipment tracking, and invoicing.</p><p>·      Investigate and resolve issues that prevent customer accounts from loading correctly or appearing to sales representatives within the platform.</p><p>·      Monitor and validate daily Elastic data imports across supported brands, ensuring data accuracy and completeness.</p><p>·      Run, review, and reconcile reports to confirm orders are accurately processing into SAP; escalate discrepancies, failures, and data issues in a timely manner.</p><p>·      Support SAP–Elastic customer variant configurations and related system integrations.</p><p>·      Support Pay‑To account setup and related customer configuration activities.</p><p>·      Manage account‑level seasonal sales program discounts across multiple brands, including Smartsheet intake, tracking progress, and validating completion.</p><p>·      Participate in Elastic release testing to validate system updates, enhancements, and new functionality before and after platform releases.</p>

<p><strong>Qualifications:</strong></p><p>·      1+ year of experience supporting B2B, wholesale, order management, or customer/order processing platforms in a fast‑paced operational or technical support environment.</p><p>·      Demonstrated ability to troubleshoot system or application issues and analyze large volumes of data and order discrepancies.</p><p>·      Advanced computer skills with very high proficiency in Microsoft Excel.</p><p>·      Strong attention to detail with the ability to manage multiple, sometimes competing, priorities across brands.</p><p>·      Experience with user access administration, permissions management, and account‑level configuration within enterprise systems.</p><p>·      Excellent written and verbal communication skills, with strong organizational and cross‑functional collaboration abilities.</p><p>·      Proven track record of meeting deadlines and maintaining accuracy in a high‑volume environment.</p><p><strong>Preferred Qualifications:</strong></p><p>·      Experience supporting or integrating SAP‑based order management or ERP systems.</p><p>·      Proficiency with Smartsheet for intake tracking, workflows, and operational coordination.</p><p>·      Experience with account‑level segmentation, discount programs, or wholesale customer configurations.</p><p>·      Familiarity with digital wholesale platforms or order entry tools similar to Elastic.</p>

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