<p><strong>Position Summary</strong></p><p> We are seeking an ERP Support Specialist to provide ongoing system support, troubleshoot issues, and ensure smooth daily operations of the ERP system.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 ERP support for end users.</li><li>Troubleshoot and resolve functional and technical ERP issues.</li><li>Escalate complex problems to developers or vendors as needed.</li><li>Maintain user access, roles, and security settings.</li><li>Assist with ERP upgrades, patches, and enhancements.</li></ul><p><br></p>
<p>We are seeking a highly skilled and resilient <strong>Infrastructure & DevOps Support Specialist</strong> to oversee and safeguard the performance, availability, and reliability of mission-critical applications and supporting infrastructure, in the Houston area. This role operates in a fast-paced, high-stress environment where rapid problem resolution and long-term stability are critical. The position requires diagnosing and troubleshooting complex technical issues, conducting root cause analysis, and implementing effective, timely solutions to minimize downtime. With a primary focus on maintaining 99.99% uptime for critical iApps and infrastructure, success in this role depends on a proactive mindset, advanced technical expertise, and the ability to remain calm under pressure.</p><p><br></p><p><strong>Responsibilities & Duties</strong></p><p> </p><p><strong>Escalation Point</strong></p><ul><li>Monitor and respond to escalations and critical chats to resolve technical issues.</li></ul><p><strong>Incident Management</strong></p><ul><li>Document support requests and downtime in ticketing systems and downtime reports.</li><li>Maintain detailed incident logs, including step-by-step resolution and root cause analysis.</li></ul><p><strong>Metrics</strong></p><ul><li>Generate and maintain downtime reports using Microsoft Power BI and Excel.</li></ul><p><strong>PRTG Monitoring & Maintenance</strong></p><ul><li>Monitor maps for critical iApps and ensure warning/down sensors are identified and resolved.</li><li>Perform ongoing maintenance and support for all instances of PRTG.</li></ul><p><strong>Network & Firewall Support</strong></p><ul><li>Ensure down circuits are reported and follow-up on resolutions.</li><li>Manage network maps, sensors, and FortiGate configuration for field devices.</li><li>Troubleshoot firewall blocks using FortiAnalyzer and FortiGate logs.</li></ul><p><strong>Kubernetes Administration</strong></p><ul><li>Perform namespace creation and troubleshoot issues as needed.</li></ul><p><strong>VMware/Infrastructure Support</strong></p><ul><li>Identify and differentiate between major and minor issues on VMware through daily checklists.</li><li>Manage tasks such as creating VMs, snapshots, upgrades, resource allocation, and DNS entries.</li><li>Perform disk space/backups monitoring and server cleanups in iOPS.</li></ul><p><strong>Storage Management</strong></p><ul><li>Conduct daily checks of storage usage and errors, including firmware upgrades.</li><li>Monitor disk usage for anomalies and potential capacity issues.</li></ul><p><strong>Collaboration with Support Teams</strong></p><ul><li>Partner closely with DevOps, Infrastructure, Security/Firewall, and Storage teams to ensure seamless organizational support.</li></ul><p><br></p>
<p>We’re seeking a skilled IT Support Technician to join our team in Savannah, Georgia. In this contract-to-hire role, you’ll provide advanced technical support, manage IT systems, and ensure smooth operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Resolve escalated technical issues.</li><li>Troubleshoot hardware, software, and network problems.</li><li>Maintain IT infrastructure, including servers and network devices.</li><li>Install and upgrade systems, software, and hardware.</li><li>Monitor performance and apply updates, patches, and security measures.</li><li>Support cloud-based backup solutions.</li><li>Document IT processes and configurations.</li><li>Collaborate with IT teams for efficient service delivery.</li><li>Provide excellent customer service and client communication.</li></ul><p><br></p>
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
<p>We are seeking an experienced IT Service Desk Lead to oversee a team of support specialists in delivering high-quality technical assistance across the organization. This is a hands-on leadership role focused on optimizing service desk operations, improving customer satisfaction, and driving continuous improvement in IT support processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead and mentor the IT Service Desk team to ensure consistent, high-quality support for end users.</li><li>Maintain and enhance service management processes including incident, problem, and asset management.</li><li>Identify and implement process improvements, including documentation and communication of changes to stakeholders.</li><li>Collaborate with other IT teams to ensure seamless support for infrastructure and application changes.</li><li>Research and recommend emerging technologies and best practices to improve service delivery.</li><li>Participate in hiring and development of service desk staff, ensuring appropriate skill levels and coverage.</li><li>Monitor and report on service desk performance metrics such as incident trends, resolution times, and customer satisfaction.</li><li>Ensure effective configuration and use of support tools to align with service processes.</li><li>Promote knowledge sharing and self-service capabilities through documentation and resource development.</li><li>Conduct root cause analysis and partner with stakeholders to prevent recurring issues.</li><li>Provide direct support for technical issues including hardware, software, operating systems, and network connectivity.</li></ul>
<p>Wi-Fi Traveling Support Technician</p><p><br></p><p>In this role, you will be part of a network standardization initiative across the country.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Wi-Fi Coordination</p><ul><li>Support Wi-Fi upgrades and cutovers across multiple sites.</li><li>Weekend coordination may be required if plant schedules conflict.</li><li>Collaborate with local cabling vendors (electricians or low-voltage techs); default to site-preferred vendors, with NDI as backup.</li><li>Work can be done remotely via VPN or on-site.</li><li>Wireless work involves coordination—leveraging predictive analysis and floor plans provided by the company.</li></ul><p>Closet Cleanup </p><ul><li>Partner with cabling vendors to clean up network closets.</li><li>Understand and implement network standards.</li><li>Scan networks before and after cleanup to ensure functionality.</li><li>Collaborate with Plant Engineers for switch management and redesign.</li><li>May involve weekend work and travel; safety gear required for high-voltage areas.</li></ul><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
<p>ERSEA Enrollment & Administrative Support Specialist</p><p><strong>Schedule:</strong> Mon–Fri, 8:00 a.m.–4:30 p.m.; occasional evenings/overtime; weekends as needed based on agency needs</p><p><strong>Department:</strong> ERSEA (Eligibility, Recruitment, Selection, Enrollment & Attendance)</p><p><br></p><p>Summary</p><p>Provide high-touch administrative and enrollment support to the ERSEA Department by answering phones, scheduling enrollment appointments, completing and tracking applications, following up with families on missing health documentation, entering and maintaining accurate data in the agency database, uploading records, monitoring attendance, and assisting with application approvals.</p><p>Key Responsibilities</p><ul><li>Answer high-volume phone lines; triage inquiries and route calls/messages promptly.</li><li>Schedule and manage enrollment appointments; send reminders and confirmations.</li><li>Conduct ongoing follow-up with parents/guardians for missing health documentation (e.g., immunizations, IHPs, medical statements).</li><li>Prepare, review, and complete enrollment applications; verify eligibility information.</li><li>Perform accurate data entry and document uploads into the agency database.</li><li>Track application status and support approvals in line with ERSEA policies.</li><li>Monitor attendance data and escalate concerns in accordance with guidelines.</li><li>Maintain organized electronic and paper files; protect confidential information.</li><li>Collaborate with ERSEA and site staff to resolve enrollment and documentation issues.</li><li>Provide general front-office support (copies, scans, forms, mail, reception coverage).</li></ul><p><br></p>
<p>A busy company in the Morristown area is seeking a Sales Support Specialist to join their growing organization. This Sales Support Specialist will get the chance to join a growing company that offers career advancement as well as a flexible work schedule. The ideal Sales Support Specialist will come from the CPG industry and being familiar with e-commerce (Amazon, etc.) This Sales Support Specialist role will play a key part in ensuring seamless sales operations, effective inventory coordination, and maintaining strong communication across teams. Your expertise will help drive efficiency and support the success of our sales initiatives. Other responsibilities of this Sales Support Specialist will include but not be limited to:</p><p><br></p><p>Sales Support Specialist Responsibilities:</p><p>• Oversee sales operations activities by collaborating with planners, field sales directors, customer service, and operations teams to analyze data and make strategic decisions.</p><p>• Manage item allocations, balancing customer priorities, inventory risks, and financial considerations.</p><p>• Monitor inventory depletion and advise on continuation or removal of allocations based on inbound shipments and customer needs.</p><p>• Evaluate Amazon order trends weekly to address potential overselling issues and recommend adjustments to align inventory with broader customer needs.</p><p>• Implement item transitions and discontinuations with a focus on minimizing excess inventory and ensuring alignment with customer resets and cost strategies.</p><p>• Prepare and distribute trade notification letters to customers with accurate and timely updates.</p><p>• Maintain and update the Emerson Portal, ensuring all sales materials—such as sell sheets, pricing, images, and packaging specs—are current and accessible.</p><p>• Coordinate sample management processes to guarantee timely delivery and proper packaging for customer reviews and resets.</p><p>• Represent the sales team in project meetings, communicating timelines and risks while serving as a liaison between project managers and sales.</p><p>• Support onboarding processes for new customers, ensuring operational, sales, and system requirements are met efficiently.</p><p><br></p><p>This Sales Support Specialist role is paying between $65,000 and $75,000 annually depending on experience. If interested in this Sales Support Specialist position, apply today! </p>
<p>Our client is seeking a <strong>Senior Service Desk Technician</strong> to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on <strong>customer service excellence, problem resolution, and continuous improvement </strong>within the IT environment.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><p><strong>Advanced Support</strong> – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.</p><p><strong>Customer Service</strong> – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.</p><p><strong>Reporting & Documentation</strong> – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.</p><p><strong>Continuous Learning</strong> – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.</p>
<p>Are you detail-oriented, organized, and a great communicator? Robert Half is currently supporting a respected organization in their search for a <strong>Scheduler Support Specialist</strong>. If you thrive in a customer-focused environment and enjoy managing workflows and coordinating tasks, this could be the perfect opportunity for you!</p><p><br></p><p>As a Scheduler Support Specialist, you will play a vital role in ensuring seamless scheduling and communication processes across the organization. Your responsibilities will include:</p><ul><li><strong>Customer Coordination:</strong> Proactively assist schedulers with customer interactions throughout the scheduling process, including setting up appointments, providing reminders, and confirming details.</li><li><strong>Customer Guidance:</strong> Offer clear instructions on pre-job requirements, such as inspection deadlines, required physical work, new meter account setup, and other necessary preparations.</li><li><strong>Appointment Management:</strong> Schedule customer appointments and maintain accurate communication logs for weekly reporting.</li><li><strong>Order Processing:</strong> Close work orders as requested by schedulers and assist in resolving job holds once verified.</li><li><strong>Bundling Support:</strong> Process bundled job cards and assist in creating work packets as needed.</li><li><strong>IVR Scheduling:</strong> Create Interactive Voice Response (IVR) appointments for customer convenience.</li><li><strong>Temporary Interruptions:</strong> Schedule and manage temporary disconnects and interruptions as needed.</li><li><strong>Property Damage Claims:</strong> Monitor and update property damage claims using WATTS, investigate claims, and schedule work if liability is determined.</li><li><strong>Team Assistance:</strong> Provide additional support to schedulers and assist in miscellaneous tasks as assigned.</li></ul><p><br></p>
<p>We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.</p><p>• Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.</p><p>• Manage and maintain system configurations, ensuring optimal performance and user accessibility.</p><p>• Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.</p><p>• Support mobile devices, including Android and Apple products, ensuring seamless functionality.</p><p>• Collaborate with team members to implement and manage Cisco and Citrix technologies.</p><p>• Perform regular maintenance and updates for Dell hardware and other computer systems.</p><p>• Ensure proper documentation of support activities and resolutions for future reference.</p><p>• Monitor and address system alerts to prevent potential disruptions.</p><p>• Deliver excellent customer service while adhering to company standards and best practices.</p>
Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
We are looking for a dedicated and detail-oriented Sales Support Specialist to join our team in Monument, Colorado. In this contract-to-permanent position, you will play a key role in ensuring the smooth operation of our sales processes by managing orders, coordinating with multiple departments, and maintaining accurate records. This onsite role is perfect for someone who thrives in a fast-paced, team-oriented environment and is eager to contribute to a growing organization.<br><br>Responsibilities:<br>• Provide administrative and operational support to the Sales Manager to ensure seamless sales processes.<br>• Accurately process customer orders for parts, full systems, and warranty claims, ensuring timely delivery.<br>• Handle the packing and shipping of parts and warranty equipment to meet customer needs.<br>• Communicate with field teams to provide updates on orders and address inquiries related to parts and systems.<br>• Maintain and update production and scheduling boards both digitally and physically for accuracy.<br>• Manage production schedules and departmental documentation using SharePoint and other tools.<br>• Serve as a backup for invoice processing and assist with digital inventory tasks such as transfers, refurbishing, and order fulfillment.<br>• Contribute to Quality Control efforts by assisting with warranty-related data entry.<br>• Oversee the organization and logistics of the company’s rental inventory to ensure availability and accuracy.<br>• Collaborate with team members to resolve issues and ensure efficient daily operations.
<p>We are looking for a dedicated Senior IT Support Specialist to join our team in Cherry Hill, New Jersey. This is a second shift position 11:30AM - 8PM and there will be a 4 week probationary contractual period prior to converting to a perm employee. You will provide essential technical support and guidance to end-users, ensuring smooth operations and timely issue resolution. This role offers an opportunity to utilize your expertise in troubleshooting and system management while contributing to a collaborative team environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming service desk tickets and resolve technical issues efficiently.</p><p>• Troubleshoot and diagnose problems related to Windows and MS Azure environments.</p><p>• Manage and maintain Active Directory accounts, ensuring accurate user permissions and access.</p><p>• Provide clear and effective communication to end-users while addressing technical concerns.</p><p>• Document and track issues and resolutions within the ticketing system for future reference.</p><p>• Perform basic hardware and software troubleshooting to ensure seamless functionality.</p><p>• Collaborate with team members to identify and implement process improvements.</p><p>• Offer guidance and training to users on system functionalities and best practices.</p><p>• Escalate complex issues to higher-level support when necessary.</p>
We are looking for an experienced Operational Technology Support specialist to join our team in Lee, Massachusetts. This Contract-to-Permanent position requires someone with a strong background in hardware analysis and compliance within manufacturing environments. The ideal candidate will play a crucial role in ensuring operational efficiency, regulatory adherence, and continuous improvement across production processes.<br><br>Responsibilities:<br>• Investigate and resolve customer complaints related to manufacturing activities to ensure quality standards are met.<br>• Monitor and manage departmental quality management system records, including tracking due and overdue items.<br>• Communicate the status of quality documentation to production management on a regular basis.<br>• Manage alarm systems in manufacturing areas to support operational compliance.<br>• Support internal, customer, and regulatory audits by preparing and providing necessary documentation.<br>• Collaborate with cross-functional teams to ensure manufacturing practices align with regulatory and internal standards.<br>• Assist in developing training materials and facilitating training sessions to maintain compliance and improve operational knowledge.<br>• Generate and present departmental performance statistics to production management, ensuring alignment with business objectives.<br>• Conduct assessments of production line utilization and equipment efficiency to drive capacity planning.<br>• Lead continuous improvement initiatives within manufacturing processes to enhance operational performance.
We are looking for a highly motivated Sales Support Specialist to join our team in Oklahoma City, Oklahoma. In this role, you will play a key part in ensuring smooth operations by supporting distributors and manufacturers within the food industry. This is a great opportunity to contribute to a growing company while working in an engaging, fast-paced environment.<br><br>Responsibilities:<br>• Manage orders from distributors and coordinate with manufacturers to ensure accurate processing.<br>• Confirm orders and provide timely updates to clients and partners.<br>• Facilitate rebate processing and ensure compliance with company policies.<br>• Coordinate sample orders for sales representatives and oversee shipment logistics.<br>• Support food show activities, including registration, scheduling, and calendar management.<br>• Collaborate with team members to divide responsibilities across multiple manufacturers.<br>• Conduct research and resolve order-related issues through communication with manufacturers.<br>• Maintain organized records and documentation to ensure seamless operations.<br>• Assist with vendor management and foster positive relationships with stakeholders.
<p>Are you an excellent communicator with a drive to help others and solve problems? We are partnering with John Deere Financial in Johnston, Iowa to find their next Customer Account Specialist! You will be part of a team that helps customers find solutions while building long-term relationships. This opportunity perfect for strong communicators who are eager to learn and grow in a professional environment!</p><p><br></p><p>Reach out to our team at (563) 359-3995 for more information - Christin, Erin, and Lydia are great points of contact!</p><p><br></p><p>Position Details:</p><p>Location: Onsite – Johnston, IA</p><p>Schedule: Shifts scheduled between 6:55 AM – 6:05 PM to cover operating hours (7:00 AM – 6:00 PM)</p><p>Duration: 1-year contract with the potential for extension</p><p>Visa Sponsorship: Not available now or in the future</p><p><br></p><p>What You’ll Do:</p><p>As a Customer Account Specialist, you’ll support customers with delinquent accounts by identifying issues, educating them on solutions, and guiding them toward resolution—all while maintaining positive relationships.</p><p><br></p><p>Key Responsibilities:</p><p>- Communicate with customers via phone to resolve overdue accounts</p><p>- Negotiate payment plans within established policies</p><p>- Review account and payment history</p><p>- Update and verify customer information</p><p>- Assist with misapplied payments and escalate issues as needed</p><p>- Ensure compliance with federal/state regulations and company policies</p>
<p>We are offering a contract to permanent employment opportunity for a Jack of all Trades IT Support Technician (level 2/Level 3) in the service industry, located in Naples, Florida. This role involves a variety of responsibilities related to technology installation, user support, network maintenance, and system administration.</p><p><br></p><p>MUST BE ON BOARD WITH FULLY ONSITE IN NAPLES, FL. Also, must have elite communication skills and customer service to support high level executive level stakeholders. </p><p><br></p><p>Responsibilities:</p><p>• Install new applications, operating system updates, devices, and peripherals to ensure the smooth running of technological systems.</p><p>• Facilitate onboarding and offboarding processes for users, which include setting up and managing macOS, Windows, and email accounts.</p><p>• Diagnose and address network outages, providing necessary support for network equipment.</p><p>• Educate users on best practices for using Microsoft Windows, macOS, M365/SharePoint, and VPN connectivity.</p><p>• Provide support in a mixed environment of iOS, macOS, and Windows.</p><p>• Manage enterprise applications such as Active Directory, Exchange, Endpoint Manager on Windows Server.</p><p>• Set up, configure, and administer Windows Server.</p><p>• Generate preliminary and detailed designs for enhancements or modifications to existing designs, utilizing current industry design concepts and basic technical writing skills.</p><p>• Recommend costing and security measures for future deployments, working independently with minimal supervision.</p><p>• Drive the organization towards cloud best practices and supporting technologies to enable capabilities such as DevSecOps and AI.</p>
<p>We’re seeking a skilled and solutions-oriented <strong>Technical Support Specialist</strong> to join our team. In this role, you will be responsible for delivering exceptional technical support to our clients, resolving complex issues, and contributing to the success of customer projects.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Manage support tickets from initiation through resolution, ensuring compliance with service-level agreements (SLAs) and delivering timely, accurate results.</li><li>Provide technical support through phone, email, and ticketing systems, including answering inbound calls via Interactive Voice Response (IVR) systems when needed.</li><li>Collaborate on customer projects, including system deployments, upgrades, and migrations, while ensuring organizational goals are met.</li><li>Diagnose and troubleshoot the following systems:</li></ul><p><br></p><ul><li><strong>Access Control Systems: </strong>Support both on-premises and cloud-based solutions.</li><li><strong>Video Surveillance Systems: </strong>Address issues with both on-premises and cloud-enabled configurations.</li><li><strong>VoIP Phone Systems:</strong> Troubleshoot platforms such as Mitel, Zoom, and Avaya across on-premises and cloud-based setups.</li><li><strong>Data Networking: </strong>Maintain and support switches, routers, and structured cabling solutions.</li><li><strong>Wireless Networking: </strong>Configure secure wireless networks and address connectivity issues.</li><li><strong>Paging Systems, Bell, and Clock Controllers: </strong>Handle installation, maintenance, and problem resolution.</li><li><strong>Firewall and Network Security: </strong>Configure and support perimeter security devices to enhance network safety.</li></ul><p><br></p><ul><li>Collaborate with internal teams to document, escalate, and resolve complex technical issues effectively.</li><li>Maintain accurate and up-to-date documentation for customer environments and support processes.</li></ul>
<p>Robert Half is seeking a proactive and skilled IT Support Specialist to provide high-quality technical support across hardware, software, and network systems. The ideal candidate will be responsible for resolving Tier 1 and Tier 1.5 tickets, performing deeper diagnostics, and escalating issues as needed. This position requires strong analytical abilities, excellent customer service skills, and the capacity to handle multiple demands in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and troubleshoot Tier 1 and escalated Tier 1.5 tickets related to hardware, software, and networking issues.</li><li>Conduct diagnostics and resolution for operating systems (Windows/Mac), Microsoft Office 365, Active Directory, and common business applications.</li><li>Manage user accounts by handling password resets, account provisioning, and access control tasks.</li><li>Provide support for endpoint security, including antivirus updates and patch management.</li><li>Escalate unresolved issues to Tier 2 or the appropriate teams while delivering clear and detailed documentation.</li><li>Collaborate with internal IT staff to identify trends in recurring issues and recommend improvements.</li><li>Update and maintain internal knowledge bases and documentation resources.</li><li>Offer remote support and occasional on-site help based on organizational needs.</li><li>Assist with basic system administration tasks, such as group policy updates and software installations.</li></ul>
<p>We are looking for a detail-oriented Support Specialist to join our client on a contract to hire basis. This is a long-term contract position that requires working onsite at the office site that is nearest your location, with a schedule of Monday through Friday, 8:00 AM to 4:30 PM. The role involves efficiently managing data, records research and ensuring its accuracy and organization. Responsibilities:</p><ul><li>Enter and update data into electronic systems with precision and attention to detail.</li><li>Conduct manual and electronic research to verify and process information.</li><li>Utilize Microsoft Office tools to create reports and organize data.</li><li>Maintain and manage electronic records, ensuring accuracy and accessibility.</li><li>Perform data processing tasks to support operations.</li><li>Communicate effectively with team members and supervisors to ensure smooth workflow.</li><li>Ensure confidentiality and security of sensitive information.</li><li>Assist in preparing documentation and reports as required.</li><li>Adhere to established procedures and guidelines for data management.</li><li>Drive independently to a specific office site daily to fulfill onsite responsibilities.</li></ul>
We are looking for a proactive and friendly PC Technician to support the setup of a new corporate and warehouse facility in Grand Prairie, Texas. In this contract role, you will handle basic hardware installations, resolve minor technical issues, and collaborate with third-party IT providers to ensure smooth operations. This role requires someone who enjoys engaging with others, providing hands-on support, and maintaining a service-oriented approach in a dynamic, air-conditioned environment.<br><br>Responsibilities:<br>• Set up workstations, including printers, monitors, and other hardware components, for new and existing users.<br>• Provide first-line support for resolving basic technical issues and user concerns.<br>• Interact with employees across the facility to assess and address immediate IT needs.<br>• Respond promptly to ad hoc technical assistance requests from staff.<br>• Act as the primary on-site liaison for third-party IT support providers, facilitating the resolution of complex issues.<br>• Follow instructions from external IT partners to perform troubleshooting tasks at user workstations.<br>• Maintain a clean and organized work environment while ensuring all hardware is installed correctly.<br>• Support the onboarding process by assisting with additional configurations for new equipment and users.<br>• Regularly walk through the warehouse and office spaces to identify and address technical needs in real time.
We are looking for a Claims Admin Support Specialist to join our team in Maitland, Florida. This role involves performing a variety of administrative and clerical tasks, ensuring office operations run smoothly under direct supervision. As this is a long-term contract position, it offers stability and an opportunity to contribute to a dynamic work environment.<br><br>Responsibilities:<br>• Maintain and manage the inventory of office supplies to ensure availability for daily operations.<br>• Operate and oversee office equipment such as fax machines, printers, and copiers, ensuring proper functionality.<br>• Coordinate document shredding services with external vendors to uphold confidentiality standards.<br>• Handle document management tasks, including retrieving files, making copies, and delivering documents as needed.<br>• Draft routine correspondence and respond to visitor inquiries with professionalism and efficiency.<br>• Open, sort, and distribute incoming mail and packages, including deliveries from FedEx and other couriers.<br>• Assist in organizing meetings, coordinating record retention, and performing additional clerical support as requested.<br>• Conduct research and compile reports based on leadership requests to support decision-making processes.<br>• Occasionally travel to fulfill job-related duties and meet organizational needs.
We are looking for a highly motivated and efficient individual to join our team as a Lead Generation Support specialist in Norton Shores, Michigan. In this role, you will play a pivotal part in identifying potential leads and ensuring they are passed on to the appropriate sales representatives, helping drive business growth. This is a long-term contract position that offers a dynamic and collaborative work environment.<br><br>Responsibilities:<br>• Research and identify potential leads using various tools and databases.<br>• Collaborate with sales representatives to ensure seamless handoff of leads for follow-up.<br>• Manage promotional mailings, including printing materials and coordinating distribution.<br>• Maintain detailed records of uncovered accounts and assist in organizing account data.<br>• Utilize Microsoft Office tools, including Excel, to manage and analyze lead information.<br>• Engage confidently with team members and stakeholders, asking questions and contributing ideas.<br>• Demonstrate a proactive approach to problem-solving and completing assigned tasks.<br>• Support the sales team by contributing to proof-of-concept initiatives aimed at improving resource utilization.<br>• Ensure adherence to business casual dress code and maintain a detail-oriented demeanor.<br>• Actively participate in team meetings and discussions to align on goals and strategies.
We are looking for a dedicated Collections Specialist to join our team in Moon Township, Pennsylvania. This Contract-to-Permanent position offers an excellent opportunity to work in the transport industry, focusing on credit and collections activities for assigned customer portfolios. The role involves managing account balances, resolving payment discrepancies, and analyzing account performance to ensure effective credit management.<br><br>Responsibilities:<br>• Organize and maintain credit and collections processes for assigned customer portfolios, ensuring accurate documentation and coordination.<br>• Utilize electronic file systems to retrieve and review documents related to invoicing disputes, and manage corrections such as rebills, misapplied payments, and freight bill adjustments.<br>• Prepare monthly summaries of portfolio collections progress and participate in reviews with the department manager to address escalated issues and strategize collection approaches.<br>• Conduct periodic evaluations of customer accounts to assess credit limits in relation to revenue trends, collaborating with agents and business development teams as needed.<br>• Investigate short-paid invoices and coordinate with agents, business development executives, and carrier services to implement necessary revisions or chargebacks.<br>• Assist the accounting department in gathering customer payment remittance details to support portfolio activities.<br>• Develop and maintain effective communication with shippers and agents to address account discrepancies and provide exceptional customer service.<br>• Collaborate with billing and accounting teams to ensure accurate processing of corrections and adjustments.<br>• Support the department manager in devising strategies for utilizing third-party collection agencies when necessary.<br>• Perform additional duties as assigned to meet departmental and organizational goals.
