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174 results for It Support Specialist jobs

IT Support Specialist

Fort Myers, FL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an IT Support Specialist to join our team in Cape Coral, Florida. This is a contract to permanent position, fully onsite Monday to Friday. In this dynamic role, you will provide critical technical assistance to end-users and support the IT department in maintaining a secure and efficient technological environment. This opportunity offers the potential for long-term growth within our organization. Responsibilities:• Deliver prompt technical support for hardware, software, and network-related issues to end-users.• Install, configure, and maintain IT systems, including hardware and software applications.• Monitor and ensure optimal performance of network infrastructure, including routers, switches, and firewalls.• Perform regular system updates, upgrades, and maintenance to enhance security and efficiency.• Maintain detailed documentation of IT processes, system configurations, and troubleshooting steps.• Collaborate with the IT Administrator to identify and implement improvements to IT systems.• Provide training and guidance to users on the effective use of IT tools and best practices.• Address service desk tickets and resolve technical issues in a timely manner.• Diagnose and troubleshoot hardware and software problems to minimize downtime.
2026-05-05T00:00:00Z

IT Support Specialist

Charlotte, NC
onsite
Temporary / Contract
24 - 29 USD / Hourly
We’re actively building a network of skilled IT professionals for upcoming contract opportunities with growing organizations across multiple industries. If you’re someone who enjoys solving technical problems, supporting users, and staying hands-on with technology, we’d love to connect with you.Whether you’re looking to expand your technical experience, gain exposure to new environments, or step into your next contract role quickly, this opportunity could be a strong fit.What You’ll Be Doing<ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and end users</li><li>Troubleshoot issues related to Windows environments, Microsoft 365, VPN connectivity, and hardware</li><li>Assist with onboarding/offboarding and device setup</li><li>Support account administration within Active Directory and Microsoft 365</li><li>Document tickets, technical issues, and resolutions accurately</li><li>Collaborate with IT teams to ensure smooth day-to-day operations</li></ul>
2026-05-11T00:00:00Z

IT Support Specialist

Somerset, NJ
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment. Responsibilities:• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.• Support Windows Server environments, including Active Directory and Group Policy configurations.• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.• Assist in hardware installations, upgrades, and replacements to maintain client systems.• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.• Collaborate with senior technicians on escalated issues and participate in IT-related projects.• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.
2026-04-16T00:00:00Z

IT Support Technician

Charleston, SC
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for an IT Support Technician to join a non-profit organization in North Charleston, South Carolina on a Contract assignment. This role will help prepare campus technology environments for the upcoming school term by supporting device readiness, classroom technology setup, and day-to-day technical needs across a large academic setting. The position is ideal for someone who enjoys hands-on support work, can manage tasks independently, and is comfortable working with a flexible schedule that typically concludes by late afternoon. Responsibilities: • Provide onsite technical support for campus devices and classroom technology, ensuring equipment is ready for staff and student use. • Organize, track, and maintain inventory for laptops, tablets, carts, cabinets, displays, and related hardware across assigned areas. • Perform basic device repairs and troubleshooting for equipment such as iPads, Chromebooks, projectors, smart boards, and other instructional tools. • Prepare and configure machines for deployment, including imaging devices to required district specifications and applying necessary setup standards. • Complete operating system and software updates, including Windows 11 upgrade activities, to keep systems current and functional. • Assist with classroom-by-classroom technology preparation to support summer reset activities and campus readiness goals. • Work with campus IT leadership and administrative staff to resolve support issues tied to front office operations and student data access needs. • Support network-connected environments that include technologies such as Cisco and Meraki, escalating more complex issues when needed.
2026-05-11T00:00:00Z

IT Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Support Technician to provide hands-on technical support for a convention center environment in Fort Lauderdale, Florida. This Contract position focuses on maintaining dependable wired and wireless connectivity for events, staff operations, exhibitors, and guest access across large, high-traffic spaces. The role requires a practical troubleshooter who can respond quickly to technical issues, support network-related installations, and help deliver consistent service during conferences, trade shows, and public events. Responsibilities: • Provide on-site support for wired and wireless network issues affecting meeting spaces, event halls, lobbies, administrative offices, and other venue areas. • Investigate connectivity interruptions, slow performance, and capacity concerns, then apply corrective actions to restore reliable service. • Install and activate new network drops for exhibitors, registration setups, digital displays, production teams, and event operations. • Test network connections and verify that infrastructure performs effectively under heavy user demand during large-scale events. • Troubleshoot desktop, workstation, and hardware-related problems involving Windows-based systems and peripheral equipment. • Manage and resolve service desk requests by documenting issues, tracking progress, and communicating updates to stakeholders. • Support network hardware and infrastructure components by identifying faults, replacing defective equipment, and confirming proper operation. • Assist with setup, support, and teardown activities tied to multi-phase event schedules and changing technical requirements.
2026-05-11T00:00:00Z

IT Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Support Technician to provide onsite technical support for network and end-user technology operations in Fort Lauderdale, Florida. This Contract position focuses on maintaining dependable wired and wireless connectivity across a busy convention center setting, where event activity demands fast issue resolution and consistent system performance. The role will support exhibitors, staff, and guests by addressing technical problems, installing new network connections, and helping ensure technology services remain stable during conferences, trade shows, and other large gatherings. Responsibilities: • Deliver hands-on support for desktop, workstation, and network-related issues affecting staff, exhibitors, and event operations. • Investigate and resolve wired and wireless connectivity problems in meeting spaces, public areas, administrative offices, and event halls. • Install, test, and activate new network drops to meet the technical needs of exhibit spaces, registration areas, digital displays, and production teams. • Monitor network behavior during high-traffic events and take corrective action to improve reliability, speed, and user access. • Troubleshoot hardware and infrastructure components, including network equipment and end-user devices, to minimize downtime. • Manage and update service desk tickets by documenting incidents, solutions, and follow-up actions in a timely manner. • Support infrastructure-related projects by assisting with configuration tasks, device setup, and on-site technical deployments. • Verify that network and workstation performance aligns with operational expectations before, during, and after event cycles.
2026-05-11T00:00:00Z

IT Support Technician

Charleston, SC
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for an IT Support Technician to support technology operations for a nonprofit educational environment in North Charleston, South Carolina. This Contract position focuses on preparing campus devices and classroom technology for the upcoming school term, while helping staff maintain reliable day-to-day IT functionality. The role is ideal for someone who enjoys hands-on technical work, device readiness, and user support across a fast-paced school setting. Responsibilities: • Provide onsite technical assistance for classroom and administrative technology across the campus, supporting staff with hardware, connectivity, and general help desk needs. • Prepare laptops, tablets, Chromebooks, and other endpoint devices for use by performing imaging, setup, configuration, and deployment activities. • Conduct seasonal device readiness efforts, including organizing equipment, refreshing classrooms, and ensuring technology is prepared for the next academic cycle. • Perform light hardware troubleshooting and minor repairs on devices and related equipment to keep systems operational. • Assist with software maintenance tasks such as applying updates and supporting Windows 11 upgrade efforts where needed. • Organize and track equipment stored in carts, cabinets, and other designated areas to help maintain accurate device inventory. • Support classroom technology such as smart boards, projectors, and display screens to ensure they are functional and ready for instruction. • Work with campus IT leadership and local staff to complete assigned technology projects within the expected 4-6 week timeframe.
2026-05-11T00:00:00Z

IT Support Engineer

Saint Augustine, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a hands-on IT Systems Support Specialist to support day-to-day infrastructure operations, troubleshooting, and system maintenance in a fast-paced environment. This role is ideal for someone with a strong technical foundation who is looking to continue growing their skills across systems, networking, and virtualization.
2026-04-23T00:00:00Z

IT Support Engineer

Scottsdale, AZ
onsite
Permanent / Full Time
68000 - 69000 USD / Yearly
We are looking for an Application Support Engineer to join our team in Scottsdale, Arizona. This role requires someone with attention to detail and expertise in maintaining and troubleshooting software applications and hardware systems. The ideal candidate will possess strong analytical skills and a commitment to delivering exceptional technical support. Responsibilities: • Provide technical assistance and resolve issues related to software applications and hardware systems. • Monitor and maintain Active Directory to ensure optimal performance and security. • Collaborate with team members to implement and support Dell Technologies solutions. • Diagnose and repair computer hardware problems to minimize downtime. • Manage and troubleshoot Cisco Technologies to maintain seamless network operations. • Document and update procedures for application support and hardware maintenance. • Respond promptly to user inquiries and deliver effective solutions. • Conduct system performance evaluations to identify areas for improvement. • Stay updated on industry trends and emerging technologies to enhance support capabilities. • Train end-users on application functionalities and best practices.
2026-05-11T00:00:00Z

IT Support Analyst

Irvine, CA
onsite
Temporary / Contract
30 - 32 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* Robert Half is seeking a skilled and customer-focused IT Support Analyst to provide Tier 21/2 technical support in a dynamic, environment. This role is responsible for resolving escalated service desk issues, supporting end users across multiple platforms, and maintaining secure and efficient IT operations.. This role is 100% onsite. Top Skills:<ul><li>2-3 Years of experience</li><li>M365, SaaS, AD</li><li>Windows/Mac OS Exp. (Blended Environment)</li><li>Troubleshooting printers issues, wi-fi, basic network connectivity</li><li>L1/L2 Ticketing issues</li></ul>
2026-04-24T00:00:00Z

IT Support Analyst

Harrison, AR
onsite
Temporary / Contract
28 - 30 USD / Hourly
On behalf of our client, Robert Half Talent Solutions, Technology Division is seeking an IT Analyst I to provide hands-on, onsite IT support during a period of operational transition. This role will support day-to-day end-user needs while also assisting with IT activities related to facility changes, including equipment collection, system support, and infrastructure assistance. The position reports directly to the Chief Information Technology Officer (CTIO) and works closely with a small, distributed IT team supporting multiple locations.This is an excellent opportunity for a go‑getter who is comfortable wearing multiple hats, stepping outside a strict job description when needed, and supporting users through change in a professional and supportive manner. Key Responsibilities<ul><li>Provide Tier 1–2 IT support for approximately 200 onsite and remote users</li><li>Troubleshoot hardware and software issues (laptops, desktops, peripherals, basic server interactions)</li><li>Support laptop imaging, wiping, updates, and device collection during employee transitions</li><li>Assist with Active Directory tasks (user access, onboarding/offboarding, password resets)</li><li>Create, activate, and deactivate badging/access as employees onboard or exit</li><li>Support basic server and infrastructure tasks, including equipment takedown and relocation as directed</li><li>Respond to and track all work through the company’s help desk ticketing system</li><li>Provide onsite IT support for nearby facilities as needed</li><li>Assist with short-term project work related to facility changes, shutdown support, or infrastructure stabilization</li><li>Escalate issues appropriately while maintaining ownership through resolution</li><li>Maintain clear communication and documentation of work performed</li></ul>
2026-05-04T00:00:00Z

It Support Analyst

Stamford, CT
onsite
Permanent / Full Time
80000 - 90000 USD / Yearly
We are looking for an IT Support Analyst to join a detail-oriented services organization in Stamford, Connecticut. This position supports employees across office environments by maintaining reliable technology operations, resolving user issues, and helping improve business systems. The role also partners with vendors and internal stakeholders to deliver technical projects, manage access, and support application and infrastructure initiatives. Responsibilities: • Deliver desktop and end-user support for staff across multiple office locations, ensuring timely resolution of day-to-day technical issues. • Oversee ticket follow-up with external service providers, escalating concerns when needed and tracking performance against agreed service expectations. • Maintain the health of essential IT environments, including endpoint devices, server resources, and network components. • Coordinate technical initiatives from planning through implementation, keeping tasks organized and stakeholders informed throughout delivery. • Support employee onboarding and offboarding by preparing equipment, assigning system access, and assisting with technology orientation. • Administer vendor relationships related to IT services, including onboarding support, contract coordination, and ongoing service review. • Track hardware inventory and manage asset lifecycle activities such as deployment, replacement planning, and records maintenance. • Compile operational updates, reporting, and performance metrics to provide visibility into IT service trends and priorities. • Gather business needs, document requirements, and work with technical teams or vendors to turn those needs into effective system changes. • Assist with technology due diligence, integration efforts, and change support tied to acquisitions, application rollouts, and platform upgrades.
2026-05-04T00:00:00Z

IT Support Analyst

Fort Mill, SC
onsite
Permanent / Full Time
0 - 0 USD / Yearly
<ul><li>Provide day-to-day IT support for end users, including hardware, software, and ERP system issues</li><li>Respond to and resolve help desk tickets related to desktops, laptops, applications, and system access</li><li>Support basic ERP functions (user access, data entry issues, navigation, and error troubleshooting)</li><li>Install, configure, and maintain software applications and user environments</li><li>Troubleshoot and resolve issues related to Windows OS, printers, network connectivity, and common business applications</li><li>Assist with user account management (password resets, permissions, onboarding/offboarding)</li><li>Document issues, resolutions, and processes in the ticketing system and knowledge base</li><li>Escalate complex technical or ERP-related issues to senior IT staff or vendors when needed</li><li>Assist with system updates, patches, and routine maintenance tasks</li><li>Provide basic training and guidance to users on software and system usage</li><li>Support integration points between ERP and other business tools at a basic level</li></ul>
2026-05-06T00:00:00Z

Tech Support Specialist

Salt Lake City, UT
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Tech Support Specialist to join our team in Salt Lake City, Utah on a Contract basis. This role supports end users by addressing day-to-day technical issues across desktop systems, applications, printers, mobile devices, and network connectivity. The position is ideal for someone who communicates clearly, stays organized in a ticket-driven environment, and takes a practical approach to resolving support requests. Responsibilities: • Diagnose and resolve technical problems involving workstations, software applications, printers, mobile devices, and basic network access. • Set up, configure, and maintain computer hardware, operating systems, and standard business software for end users. • Record support activity accurately in the service desk system, including issue details, troubleshooting steps, and resolution updates. • Route more advanced or unresolved incidents to appropriate IT teams while providing clear documentation for handoff. • Guide employees through basic technical processes and answer routine usage questions to improve self-sufficiency. • Create and refine knowledge articles, support documentation, and frequently asked questions for common issues. • Contribute to device rollouts, software updates, patching efforts, and other scheduled maintenance activities. • Track recurring problems, observe system behavior, and communicate trends that may require broader corrective action. • Follow established IT policies, security expectations, and operational procedures in all support interactions.
2026-05-12T00:00:00Z

IT Systems & Support Specialist

Charlotte, NC
onsite
Temporary / Contract
23 - 29 USD / Hourly
We’re Proactively Connecting with IT TalentOur team is partnering with organizations seeking dependable IT professionals who can support users, maintain systems, and help keep business operations running smoothly. We’re proactively identifying candidates for upcoming openings within support and infrastructure teams.This is a great opportunity for IT professionals looking to stay active in the market and gain exposure to enterprise-level environments.Potential Responsibilities<ul><li>Provide Tier 1/Tier 2 support across hardware, software, and cloud environments</li><li>Support Microsoft 365, Active Directory, and endpoint management tools</li><li>Troubleshoot user access, connectivity, and workstation issues</li><li>Assist with system upgrades, deployments, and technical projects</li><li>Maintain accurate documentation within ticketing platforms</li><li>Work closely with infrastructure, networking, and security teams </li></ul>
2026-05-11T00:00:00Z

Application Support Specialist

Saint Augustine, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Specialist to support business-critical SaaS applications for users in St Augustine, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, improving the user experience, and working closely with both internal teams and customers. In this role, you will investigate application problems, maintain reliable system performance, and contribute to ongoing support best practices. Responsibilities:• Resolve application-related incidents by diagnosing issues, identifying root causes, and delivering timely solutions for SaaS users.• Partner with software engineers and internal technology teams to escalate defects, validate fixes, and improve overall application stability.• Track system behavior and performance trends, responding proactively to disruptions before they affect users.• Carry out routine maintenance tasks, support software updates, and assist with application rollouts in a controlled manner.• Maintain clear records of support requests, troubleshooting steps, and issue outcomes to support knowledge sharing and audit readiness.• Create user-facing guidance and provide practical training to help end users navigate applications more effectively.• Administer access controls by supporting user account setup, permissions management, and data protection practices.• Work with external vendors and cross-functional stakeholders when additional support is needed to resolve technical problems.• Participate in an on-call rotation as needed to ensure dependable support coverage outside standard business hours.• Contribute to continuous improvement efforts by reviewing recurring issues, recommending preventive measures, and helping refine support processes.
2026-04-27T00:00:00Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Customer Support Specialist

Johnston, IA
onsite
Temporary / Contract
19 - 21 USD / Hourly
Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career. What You’ll Do<ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul>Shift & Schedule<ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul>Additional Details<ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
2026-04-13T00:00:00Z

Customer Support Specialist

Elfin Forest, CA
onsite
Temporary / Contract
21 - 28 USD / Hourly
In healthcare, communication needs to be both efficient and empathetic. We’re seeking a Customer Support Specialist to assist patients and clients with scheduling, billing inquiries, and general support. This role is ideal for someone who can manage a high volume of communication while maintaining accuracy, professionalism, and a strong sense of responsibility. Key Responsibilities<ul><li>Handle inbound and outbound calls related to scheduling, billing, and general inquiries</li><li>Assist with appointment coordination and follow-ups</li><li>Maintain accurate records within EMR/EHR systems</li><li>Verify patient information and update records as needed</li><li>Resolve issues or escalate concerns appropriately</li><li>Support administrative tasks such as data entry and documentation</li><li>Ensure compliance with HIPAA and internal policies</li></ul>
2026-05-01T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to deliver excellent service by assisting customers with inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is professional, empathetic, detail-oriented, and comfortable working in a fast-paced environment.Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Support Specialist I

Westwood, CA
remote
Temporary / Contract
30.1435 - 34.903 USD / Hourly
We are looking for a Support Specialist I to provide responsive technical assistance for employees across local and remote environments. This Long-term Contract position focuses on resolving day-to-day hardware, desktop, laptop, and basic IT support issues while delivering a high standard of customer service. The ideal candidate is comfortable handling incoming support requests, documenting incidents accurately, and collaborating with broader support teams to ensure issues are addressed efficiently. Responsibilities:• Respond to incoming help desk requests from employees and deliver first-level technical support for desktop, laptop, and general IT concerns.• Troubleshoot common Windows and hardware issues using remote support tools and established service procedures.• Record, update, and maintain accurate incident details in the support ticketing system to ensure clear case tracking and follow-through.• Escalate unresolved or higher-complexity issues to the appropriate technical teams while keeping users and stakeholders informed of progress.• Assist users during transitions to a new tenant environment by answering questions and providing step-by-step support as needed.• Support both corporate and field-based personnel, including remote users, with timely and thorough technical assistance.• Communicate case status updates clearly to end users and management to help maintain transparency throughout issue resolution.• Contribute to team effectiveness by applying feedback, sharing knowledge, and identifying practical ways to improve support delivery.
2026-05-11T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. <ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul>
2026-05-08T00:00:00Z

IT Support

Detroit, MI
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a dependable IT Support specialist to provide hands-on assistance at a client site. This contract position will support a short-term onsite engagement focused on preparing employee workstations and resolving setup issues in a new office environment. The ideal candidate brings practical desktop support experience, works well in a team setting, and is comfortable handling hardware and software tasks with minimal supervision. Responsibilities: • Prepare and configure desktop workstations, monitors, and related equipment for employee use in the office. • Install operating system updates, software applications, and device drivers to ensure systems are ready for day-to-day business operations. • Provide onsite troubleshooting for common technical issues involving Windows-based computers, peripherals, and user setup concerns. • Assist the internal IT team with desk-side support activities during the office setup period and respond promptly to technical requests. • Track, update, and help resolve service desk tickets related to workstation deployment, software installation, and end-user support. • Support user account and access-related tasks within Active Directory as needed for workstation readiness and onboarding activities. • Verify that newly installed hardware and software are functioning properly and escalate complex issues when necessary.
2026-05-01T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes. Responsibilities:Task Execution and End-User Support<ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul>Endpoint & Desktop Support<ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul>Identity, Access & Administration<ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul>Endpoint Management & Security Support<ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul>Documentation & Continuous Improvement<ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul>Operating Standards & Expectations<ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
2026-04-20T00:00:00Z