We are looking for an experienced IT Support Specialist to join our team in New York, New York. This long-term contract position offers an opportunity to work in a dynamic non-profit environment where your technical expertise and customer service skills will make an impact. The role requires flexibility, as it involves in-person support four days a week and a 32-hour work schedule.<br><br>Responsibilities:<br>• Provide hands-on technical support for Mac computers, including troubleshooting hardware and software issues.<br>• Manage and resolve helpdesk tickets efficiently using a ticketing system.<br>• Deliver exceptional customer service by addressing user concerns and ensuring a smooth IT experience.<br>• Work independently to diagnose and resolve technical problems with minimal supervision.<br>• Collaborate with team members to ensure seamless IT operations and support.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Assist in onboarding and training users on system functionalities as needed.<br>• Adapt to changing schedules and priorities to meet organizational needs.
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
We are looking for a dedicated Support Specialist to join our team in Itasca, Illinois. In this Contract-to-Permanent position, you will play a key role in ensuring client satisfaction by facilitating onboarding, delivering training, and providing first-tier support. This opportunity is ideal for someone passionate about customer success and skilled in addressing technical and service-related inquiries.<br><br>Responsibilities:<br>• Guide new clients through onboarding processes, providing comprehensive training on the use of the client portal.<br>• Create and enhance training materials, including walkthroughs and video guides, to support effective learning.<br>• Act as the primary point of contact for customer inquiries, researching and delivering clear solutions to address their needs.<br>• Update and maintain client portal environments to ensure accuracy and functionality.<br>• Collaborate with internal teams to address technical issues and enhance the customer experience.
<p>We are seeking a skilled Desktop Support Specialist to provide technical assistance and ensure the smooth operation of our IT systems. This role involves supporting end-users, maintaining hardware and software, and ensuring system security across the organization.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, and peripheral devices.</li><li>Install, configure, and troubleshoot Windows operating systems and related applications.</li><li>Manage and support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive.</li><li>Administer Active Directory for user account creation, password resets, and group policy management.</li><li>Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, and printers.</li><li>Install and maintain antivirus software and ensure endpoint security compliance.</li><li>Assist with software deployments, updates, and patch management.</li><li>Document support activities and maintain accurate asset inventory records.</li><li>Provide excellent customer service and communicate technical solutions clearly to non-technical users.</li></ul><p><br></p>
We are looking for a Technical Support Specialist to join our team in Wappingers Falls, New York, on a contract basis. In this role, you will provide expert-level support for a variety of technologies, ensuring smooth operations and resolving technical issues efficiently. This position requires a strong understanding of hardware, software, and cloud-based systems.<br><br>Responsibilities:<br>• Deliver technical support for Cisco, Citrix, and cloud technologies, ensuring timely issue resolution.<br>• Diagnose and troubleshoot hardware-related problems, particularly with Dell systems.<br>• Manage and maintain Active Directory, ensuring proper user access and system security.<br>• Implement and monitor backup solutions to safeguard data and minimize downtime.<br>• Collaborate with team members to address and resolve technical challenges effectively.<br>• Provide guidance and support for system upgrades, migrations, and hardware installations.<br>• Document technical issues and resolutions to maintain an accurate knowledge base.<br>• Communicate complex technical concepts clearly to non-technical users.<br>• Stay updated on emerging technologies to enhance support capabilities.
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
<p>We are looking for a dedicated GIS Analyst to join our team on a long-term contract basis in Memphis, Tennessee. In this role, you will leverage Geographic Information Systems (GIS) technology to support critical business operations and decision-making processes. Your expertise will help analyze and visualize spatial data to uncover patterns, trends, and actionable insights.</p><p><br></p><p>This position focuses on editing and maintaining GIS data, building interactive web maps and apps, and supporting internal users through data updates and external users submitting service requests. A strong technical foundation is essential. Experience with ArcGIS tools and real-time data feeds (such as GeoEvent Server) is a plus.</p><p><strong> </strong></p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></p><ul><li>Edit and update GIS features, attributes and schema in ArcGIS Pro from an enterprise geodatabase (SQL Server); manage domains and field values as needed.</li><li>Apply and maintain consistent symbology, labeling, and cartographic standards across layers and maps.</li><li>Design, build, and maintain ArcGIS Online and Enterprise Portal web maps, Experience Builder apps, feature services,dashboards, and Survey123 forms.</li><li>Configure and troubleshoot Experience Builder widgets, including filters, feature info, tables, and map messages and actions.</li><li>Use Python and Arcade expressions to automate processes, perform field calculations, and customize feature behavior.</li><li>Work with JSON and AGO Assistant to inspect, troubleshoot, and clone web maps and applications.</li><li>Support real-time and event-driven mapping with inputs and outputs in GeoEvent Server.</li><li>Perform spatial analysis, joins, queries, and geoprocessing tasks to support city reporting and operational decisions.</li><li>Respond to and resolve GIS service tickets submitted by city staff, including troubleshooting visibility, editing, and publishing issues.</li><li>Use API’s for data integrations or web app configuration.</li><li>Collaborate effectively with staff from departments such as Public Works, Code Enforcement, Engineering, etc.., to deliver GIS solutions that meet operational needs.</li><li>Communicate clearly with both technical and non-technical users and contribute to documentation, training materials, and presentations.</li><li>Maintain GIS metadata and adhere to City data standards to ensure consistency and quality across systems.</li><li>Support field data collection through tools like Survey123 and Field Maps.</li><li>Participate in GIS team meetings, citywide planning efforts, and cross-departmental collaboration.</li><li>Stay current with Esri technology updates and best practices through training and ongoing learning.</li><li>Perform related duties as assigned.</li></ul><p><br></p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>We are looking for a skilled IT Support Specialist to join our team in Plano, Texas. In this role, you will provide technical support and maintenance for a range of IT systems, ensuring optimal performance and security. You will also play a key role in new installations and collaborate with cross-functional teams to deliver seamless technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Deliver day-to-day technical support for airport lounge systems, addressing hardware and software issues effectively.</p><p>• Manage and maintain network infrastructure using Cisco, Ubiquiti, and Aerohive solutions.</p><p>• Troubleshoot desktop computing environments, including Windows and macOS workstations, point-of-sale systems, and software installations.</p><p>• Perform regular system maintenance, updates, and audits to ensure peak performance and security.</p><p>• Plan and execute the technical setup of new airport lounges, including network design and hardware configuration.</p><p>• Deploy and test IT hardware and software to meet company standards and project specifications.</p><p>• Implement and uphold network security protocols to protect systems and data.</p><p>• Collaborate with vendors and internal teams to meet installation timelines and budget constraints.</p><p>• Document technical processes, resolutions, and support activities to enhance knowledge sharing.</p><p>• Train lounge staff on IT systems and provide ongoing technical support.</p>
<p>We are looking for a skilled IT Support Specialist to join our team in Las Vegas, Nevada. This contract position involves providing comprehensive IT support across multiple platforms and systems in a dynamic hospitality and entertainment environment. The ideal candidate will excel in troubleshooting, technical problem-solving, and delivering exceptional service while working flexible hours, including evenings and weekends.</p><p><br></p><p>Responsibilities:</p><p>• Provide Level 1 technical support for systems such as Microsoft Windows OS, Active Directory, Office 365, VMware, Nutanix, and other business applications.</p><p>• Handle provisioning, setup, and maintenance of network devices and related infrastructure.</p><p>• Respond promptly to help desk calls and ticket requests, ensuring timely resolution or escalation of issues.</p><p>• Support and troubleshoot hardware components including routers, switches, Wi-Fi access points, and PC systems.</p><p>• Install, maintain, and troubleshoot network cabling, including both fiber and copper, and perform equipment moves, additions, and changes.</p><p>• Diagnose and resolve issues with network hardware and cabling.</p><p>• Participate in the on-call rotation to provide after-hours support as needed.</p><p>• Adapt to a flexible work schedule, including evenings, weekends, and holiday shifts.</p><p>• Execute additional IT tasks as assigned to ensure smooth operational functionality.</p>
We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will create detailed 2D and 3D drawings, renderings, and Bills of Materials (BOMs) for a variety of furniture projects. You will collaborate with Furniture Dealers and Sales Representatives to meet project requirements while providing technical expertise throughout the process.<br><br>Responsibilities:<br>• Create accurate and detailed 2D and 3D drawings for furniture layouts across diverse project scopes.<br>• Revise and update designs as needed to reflect evolving project requirements.<br>• Specify products from multiple furniture lines, ensuring compatibility with project needs and a strong understanding of product codes.<br>• Collaborate with team members to develop design solutions, recommend value engineering options, and optimize overall layout plans.<br>• Provide technical support to Furniture Dealers and Sales Representatives throughout the project lifecycle.<br>• Maintain up-to-date knowledge of furniture systems, finishes, materials, and specifications.<br>• Interpret technical documents and instructions, including oral, written, diagrammatic, or schedule-based formats, to ensure project accuracy.<br>• Manage multiple projects simultaneously while maintaining organization and attention to detail.<br>• Stay informed about current and emerging furniture lines to enhance product recommendations.
<p>We are seeking a motivated <strong>IT Support Specialist</strong> to join our team and provide hands-on technical support to end-users. The ideal candidate will have strong experience with Windows environments, Active Directory, PC builds, and ticketing systems. This role requires a proactive problem-solver who can balance technical expertise with excellent customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first- and second-level support for end-users in a Windows environment.</li><li>Manage <strong>Active Directory</strong>, including user account setup, password resets, and group policy updates.</li><li>Perform <strong>PC builds, imaging, and deployment</strong> of new hardware.</li><li>Troubleshoot hardware, software, and network-related issues in a timely manner.</li><li>Log, track, and resolve issues using a <strong>ticketing system</strong> (Avanti experience a plus).</li><li>Document troubleshooting steps, processes, and solutions for knowledge-sharing.</li><li>Collaborate with team members to escalate complex issues and ensure resolutions.</li><li>Support IT projects, upgrades, and rollouts as needed.</li></ul><p><br></p>
We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will be responsible for creating precise 2D and 3D designs, renderings, and Bills of Materials (BOMs) for furniture projects. You will collaborate closely with Furniture Dealers and Sales Representatives to deliver tailored solutions while providing technical support throughout project lifecycles.<br><br>Responsibilities:<br>• Design accurate 2D and 3D layouts for furniture projects, ensuring all specifications are met.<br>• Update and revise designs as project requirements evolve.<br>• Specify products across multiple furniture lines, demonstrating expertise in product codes and applications.<br>• Work collaboratively with team members to propose design solutions, recommend value engineering options, and optimize layouts.<br>• Maintain deep knowledge of furniture systems, materials, finishes, and specifications to ensure high-quality output.<br>• Communicate effectively with stakeholders to present design concepts and address technical inquiries.<br>• Manage multiple projects simultaneously, ensuring deadlines are met and client expectations are exceeded.<br>• Interpret technical documents, diagrams, and schedules to provide accurate and comprehensive design plans.<br>• Stay current with new and existing furniture product lines to offer innovative solutions.<br>• Utilize AutoCAD and other design software to create detailed renderings and layouts.
<p><strong>Job Summary</strong></p><p>Join a dynamic Tax Engagement Support Services (TESS) team and play a key role in supporting tax professionals and ensuring the efficient delivery of services. As a TESS Specialist, you will utilize your strong attention to detail, communication skills, and technical aptitude to assist with the preparation, assembly, and processing of tax returns and related documentation. This role is ideal for someone who thrives in a fast-paced environment, is eager to learn new tools and processes, and is committed to supporting a high-performing team.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assemble and print tax return packages using internal software and workflow tools, ensuring all deliverables meet quality and compliance standards.</li><li>Coordinate tax engagement activities including new client setup, tax organizer creation, workpaper scanning (if applicable), delivery tracking, due date management, and workflow reporting.</li><li>Prepare client-facing documents such as engagement letters, statements of work, and other supporting materials.</li><li>Manage the electronic filing (e-file) process: monitor, release, and track tax returns to taxing authorities, ensuring timely and accurate submissions; resolve transmission errors and rejections.</li><li>Perform additional administrative and support tasks as assigned to enhance process efficiency and team effectiveness.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Specialist to provide efficient technical assistance to both on-site and remote employees in Dallas, Texas. This role requires hands-on expertise in resolving hardware and software issues, installing and upgrading systems, and maintaining smooth IT operations. Ideal candidates will have strong problem-solving abilities, excellent communication skills, and a solid understanding of office IT systems.<br><br>Responsibilities:<br>• Provide comprehensive technical support for hardware, software, and networking issues to on-site and remote users.<br>• Perform Level I and Level II troubleshooting, resolving technical problems promptly and professionally.<br>• Install, configure, and maintain computer hardware, peripherals, and imaging systems.<br>• Upgrade operating systems and software applications to ensure optimal performance.<br>• Diagnose and resolve network connectivity issues, including VPN technologies.<br>• Manage user accounts and permissions using Active Directory, including password resets and account creation.<br>• Deliver basic training to employees on system usage and tools, ensuring effective adoption.<br>• Document system events and maintain records to support seamless IT functionality.<br>• Test and evaluate new technologies to enhance IT processes and user experience.<br>• Handle 15-20 technical issues daily, prioritizing tasks and maintaining high service standards.
We are looking for a skilled PIA P& C Support Specialist (Tier II) to join our team in Rochester, New York, on a contract basis. In this role, you will provide advanced support and customer service related to property and casualty products, workers' compensation, and bonds. You will utilize your expertise in insurance industry practices and systems to ensure seamless client experiences while resolving complex issues.<br><br>Responsibilities:<br>• Address inquiries related to property and casualty products, workers' compensation, and bonds, ensuring client satisfaction through effective communication.<br>• Investigate and resolve technical issues, escalating unresolved matters to appropriate personnel when necessary.<br>• Maintain detailed records of internal and external communications for accurate reporting and follow-ups.<br>• Collaborate with insurance carriers and external clients to build and sustain positive relationships.<br>• Respond to inbound calls and initiate outbound calls as required by business needs.<br>• Develop process improvements and recommend enhancements to management to optimize efficiency.<br>• Stay updated on regulatory changes, policy updates, and industry developments to provide accurate information and support.<br>• Utilize multiple software applications and carrier websites to manage client interactions and inquiries effectively.<br>• Participate in assigned projects and required training to support team and organizational goals.<br>• Diffuse client concerns and notify management of critical situations to ensure optimal solutions are implemented.
<p>We’re looking for a hands-on IT Support Specialist<strong> </strong>to provide IT support across office and field operations in the oil and gas sector. This role covers everything from basic help desk tasks to supporting rugged hardware, SCADA systems, and remote communications in high-demand environments.</p><ul><li>Support desktops, laptops, rugged devices, and mobile tech across field and corporate sites.</li><li>Troubleshoot network, VPN, and connectivity issues for remote drilling and production teams.</li><li>Provide support for industry-specific tools (e.g., Petrel, PI System, SCADA, AutoCAD).</li><li>Deploy and maintain IT assets, ensure software compliance and cybersecurity standards.</li><li>Respond to tickets and incidents quickly, ensuring uptime for critical operations.</li><li>Work safely in accordance with HSE protocols; travel to remote sites as needed.</li></ul>
Position Overview:<br>This role involves creating detailed 2D and 3D drawings, renderings, and Bills of Materials (BOMs) for a variety of furniture projects. Specifiers work closely with Furniture Dealers and Sales Representatives to understand project requirements and provide technical support throughout the process.<br><br>Key Responsibilities:<br><br>Develop accurate 2D and 3D drawings for furniture layouts across a range of project scopes.<br><br>Handle design revisions and updates as projects evolve.<br><br>Specify products across multiple lines, with a strong grasp of product codes and applications.<br><br>Collaborate with team members to offer design solutions, value engineering, and overall layout recommendations.<br><br>Qualifications:<br><br>Bachelor’s degree or 6–10 years of relevant experience, or an equivalent combination of education and experience.<br><br>Proficiency in AutoCAD and 2020 CAP & Worksheet; CET Configura experience preferred.<br><br>Deep knowledge of furniture systems, finishes, materials, and specifications.<br><br>Strong product knowledge and ability to stay current with new and existing lines.<br><br>Clear communicator with the ability to present design ideas effectively.<br><br>Organized, detail-oriented, and capable of managing multiple projects at once.<br><br>Self-starter with a proven ability to meet deadlines and solve problems independently.<br><br>Familiarity with furniture specifications in corporate, healthcare, and education environments.<br><br>Comfortable reading technical documents and interpreting various forms of instructions (written, oral, diagram, or schedule-based).<br><br>Strong math and analytical skills.
We are looking for a detail-oriented Sales Support Specialist to join our team on a contract basis in Miramar, Florida. In this role, you will provide critical administrative and accounting support to ensure smooth operations within a growing organization. This position offers a dynamic work environment with opportunities to collaborate across multiple departments.<br><br>Responsibilities:<br>• Process and upload invoices into customer portals with accuracy and efficiency.<br>• Perform data entry tasks, including entering invoices and maintaining updated records.<br>• Provide administrative assistance to the sales team by recording sales orders and entering quotes into the system.<br>• Coordinate product shipping and ensure timely delivery to customers.<br>• Support the accounting team with tasks such as managing credits and debits and processing invoices.<br>• Collaborate with team members to streamline workflows and ensure compliance with company procedures.<br>• Utilize Microsoft Excel and other tools for data management and reporting.<br>• Assist with general office tasks to maintain a well-organized work environment.
We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
We are looking for a dedicated Community Support Specialist to join our team in Barnegat, New Jersey. In this long-term contract role, you will play a critical part in supporting the administrative operations of our apartment portfolio, ensuring efficient processes and exceptional service for residents. This is an excellent opportunity to contribute to a dynamic environment while working closely with property management and leasing teams.<br><br>Responsibilities:<br>• Prepare and distribute lease renewal notices promptly, ensuring timely communication with residents.<br>• Monitor and follow up on renewal responses, coordinating necessary actions to finalize agreements.<br>• Assist in processing lease recertifications in compliance with property regulations and policies.<br>• Accurately record and track rent payments to maintain precise financial records.<br>• Provide assistance to residents with inquiries about rent payments, offering clear guidance on available options.<br>• Collaborate with property management to address delinquent accounts and issue required notices.<br>• Deliver thorough and timely responses to resident concerns, fostering positive relationships.<br>• Maintain organized and updated resident files, both in digital and physical formats.<br>• Work with leasing and property teams to ensure smooth operations and a seamless resident experience.<br>• Support compliance efforts by adhering to housing regulations and fair housing laws.
<p>JOB DESCRIPTION</p><p><br></p><p>Under the direction of the IT Director, the IT Support Specialist performs a variety of technology support functions. They are responsible for ticket escalation and general software support, hardware (laptops, desktops, printers, and phones), and training. They are also responsible for working with vendors and resolving system issues.</p><p><br></p><p>ESSENTIAL DUTIES</p><p>• Provide advanced technical and informational assistance to users of the client’s computer systems in a timely, accurate, and courteous manner.</p><p>• Assist with the installation, configuration and support of Windows-based equipment and applications in our network environment.</p><p>• Assist with the setup and execution of video conferences & events.</p><p>• Assist users with using Zoom, Microsoft Teams and other video and teleconference platforms.</p><p>• Perform routine support on computers, printers, and other peripherals, including but not limited to connecting to wireless networks, clearing paper jams, replacing toner cartridges, relocation and/or setup of computer equipment.</p><p>• Provides timely resolution of all incident tickets.</p><p>• Install new software packages on Firm computers and assist users with getting started and becoming self-sufficient with firm technology.</p><p>• Complete office setups and relocations as necessary.</p><p>• Assist with documentation and inventory of hardware & software as necessary.</p><p>• Adhere to the clients technology standards, data protection and security awareness policies and procedures.</p><p>• Assist with equipment procurement for events through third parties.</p><p>• Monitor depositions, meetings or similar proceedings through various virtual platforms and provide technical support as well as assisting the clients, videographers, and court reporters regarding various issues that occur.</p><p>• Keep manager informed on the status of work/projects, problem areas and customer satisfaction.</p><p>• Performs other duties as assigned.</p><p><br></p><p>SKILLS NEEDED TO BE SUCCESSFUL</p><p>• Ability to communicate effectively both orally and in writing with computer users regarding problems and questions.</p><p>• Excellent customer services skills and the ability to work in a challenging environment.</p><p>• Knowledge of video conferencing systems and web conferencing equipment and systems.</p><p>• Ability to work well in a team and independently.</p><p>• Ability to understand and translate technical material for non-technical users.</p><p>• Excellent organizational skills for prioritizing projects.</p><p>• Thorough knowledge of Microsoft Windows and Microsoft Office Suite.</p><p>• General knowledge of PC LANs and networks including Windows.</p><p>• Ability to quickly learn new applications and upgrades to existing applications.</p><p>EDUCATION AND EXPERIENCE</p><p>• Previous experience in the legal field is desired.</p><p>• Minimum 3 years of experience in a Windows and network environment.</p><p>• Associate or bachelor’s degree is not required but preferred.</p><p>• Certifications not required but preferred.</p><p>• Ability to understand procedures and instructions specific to the area of IT.</p>
We are looking for a dedicated Product Support Specialist to join our team in Dallas, Texas, on a long-term contract basis. In this role, you will focus on enhancing agent experiences, resolving user concerns, and guiding individuals through technical solutions and features. As part of a dynamic team in the insurance industry, you will play a critical role in delivering innovative support and ensuring seamless communication and functionality for agents and internal teams.<br><br>Responsibilities:<br>• Serve as a primary advocate for agents, sales staff, and internal teams by addressing their needs and concerns.<br>• Collaborate with management to design and prioritize features and user stories based on agent feedback and operational requirements.<br>• Assist in developing carrier inbound data processes for sales readiness reports, agent profiles, and new product support.<br>• Provide analytical support to create actionable sales reports, dashboards, and insights for agents and teams.<br>• Participate in product visioning and roadmap discussions to drive initiatives like sales enablement and digital transformation.<br>• Guide agents in testing and utilizing specific product features to enhance their experience.<br>• Investigate and report product issues by simulating user scenarios and analyzing functionality.<br>• Maintain and update internal databases with records of technical issues and user interactions.<br>• Monitor and respond to agent complaints on social media, offering timely support and solutions.<br>• Share feedback-driven feature requests and effective resolutions with team members to improve processes.
<p><strong>Job Title: IT Support Technician</strong></p><p><strong>Location:</strong> Greensboro, NC (onsite) </p><p><br></p><p><br></p><p><strong>Job Summary:</strong></p><p>We are seeking a skilled and customer-focused IT Support Technician to join our team in Greensboro, NC. This role is responsible for providing technical assistance and support for hardware, software, and peripheral issues. The ideal candidate will have strong troubleshooting skills, a proactive attitude, and a passion for delivering excellent user support.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide technical support for desktops, laptops, and other computer equipment.</li><li>Install, configure, and troubleshoot hardware, software, and peripheral devices.</li><li>Respond promptly to helpdesk calls and emails.</li><li>Diagnose and repair hardware components including motherboards, hard drives, RAM, and power supplies.</li><li>Configure and deploy new computer systems in line with company standards.</li><li>Monitor system performance and resolve technical issues.</li><li>Communicate effectively with users to understand and address their technical needs.</li><li>Train users on basic computer operations and software usage.</li><li>Maintain accurate inventory of hardware, software licenses, and peripherals.</li><li>Stay current with industry trends and emerging technologies.</li></ul>
<p>We’re looking for a reliable and customer-focused Help Desk / Desktop Support Specialist to join our Full-Time Engagement Professionals Division. In this role, you’ll be the go-to person for resolving technical issues and supporting day-to-day technology needs across the organization. You’ll work closely with end-users to troubleshoot problems, manage systems, and keep the IT operations running smoothly. </p><p> </p><p>As an employee of Robert Half, you can build a fulfilling career working on diverse and challenging engagements that leverage your current skills and experiences and help you develop new ones. You can also work with our global consulting firm and learn from industry subject matter experts developing innovative customer solutions.</p><p> </p><p>The compensation package will include <strong>Base Salary</strong> + <strong>Comprehensive Benefits Package: Medical, Dental, Vision, 401(k) plan, Choice Time Off (CTO), Short/Long Term Disability, Life Insurance, ADD Insurance, Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Tuition reimbursement, Employee Assistance Program (EAP), Commuter Benefits, Discount mall, Pet and Legal insurance, and identity theft protection, </strong>and <strong>paid every hour that you work. </strong></p>
