<p>Join our team as an IT Support Specialist, where you will oversee the day-to-day operation, provide technical support, and collaborate on system upgrades and maintenance projects. You’ll work closely with our global IT team and be involved with a range of IT initiatives supporting our business needs.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day IT support globally, resolving technical issues for users</li><li>Escalate unresolved issues to internal or external partners as needed</li><li>Ensure adherence to corporate security standards for computers and servers</li><li>Follow all documented IT procedures and workflows</li><li>Assist in the preparation and maintenance of user manuals and other technical documentation</li><li>Support the testing of IT security and cyber incident response plans</li><li>Complete administrative and ad-hoc tasks as directed by management</li></ul><p><strong>What We’re Looking For</strong></p><p>You are a motivated self-starter with a continuous learning mindset and strong initiative. You enjoy solving problems, thrive in a teamwork environment, and are committed to maintaining secure and reliable systems.</p>
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking an IT Support Specialist with 5+ years of experience providing Tier 1–3 technical support in enterprise environments. Strong hands-on experience with Microsoft Intune, Azure Active Directory (Azure AD), and Microsoft 365 administration. Proven ability to troubleshoot hardware, software, networking, and cloud-based systems while delivering excellent end-user support in hybrid and remote environments.</p>
<p>We are looking for a skilled IT Support Specialist to join our team in Hackensack, New Jersey. In this role, you will serve as a key point of contact for resolving technical issues and ensuring seamless IT operations within a legal environment. This position requires strong troubleshooting skills, proactive problem-solving abilities, the ability to work with outside IT vendors and a commitment to delivering exceptional technical support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as primary liaison between the firm and third-party IT support</li><li>Ensure deployment and maintenance of office technology (computers, printers, scanners, phones)</li><li>Provide technical support and troubleshooting for hardware, software, and peripherals</li><li>Track and resolve issues</li><li>Install and configure equipment per firm guidelines</li><li>Maintain conference room AV and video conferencing systems</li><li>Assist with office moves, remote events and office support as needed</li><li>Address wireless connectivity issues for internal and external users</li><li>Coordinate repairs with vendors</li><li>Perform other duties as assigned</li></ul><p><br></p>
<p>We are looking for a senior-level IT Support Specialist to join our team in West Columbia, South Carolina. In this role, you will provide technical assistance to ensure the seamless operation of desktop environments and related systems. This is a Contract to permanent position, offering a fantastic opportunity to grow within the financial services industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide tiers 1-3 technical support to resolve hardware and software issues for end-users.</p><p>• Manage and troubleshoot Active Directory accounts, including user access and permissions.</p><p>• Install, configure, and maintain Microsoft Windows 10 operating systems.</p><p>• Respond to service desk tickets promptly and document resolutions for future reference.</p><p>• Perform basic troubleshooting for network connectivity and peripheral device issues.</p><p>• Utilize Intune for device management and support tasks.</p><p>• Ensure compliance with company policies and IT standards during system setups and maintenance.</p><p>• Collaborate with team members to address escalated technical problems and implement solutions.</p><p>• Deliver exceptional customer service while addressing user concerns and inquiries.</p><p>• Maintain accurate records of support activities and generate reports as needed.</p>
<p>Our client is seeking an IT Support Specialist for a 6‑month <strong><u>100% onsite engagement in Cary, NC</u></strong>.</p><p>This role supports a growing environment and requires hands‑on experience with L1/L2 support, Windows systems, and core end‑user technologies.</p><p>Provide day‑to‑day L1/L2 technical support to onsite users</p><p>Set up and configure Windows workstations in an Active Directory domain</p><p>Support Office 365 applications and user accounts</p><p>Deploy and manage mobile devices using Managed Engine</p><p>Perform device imaging and prepare systems for new hires</p><p>Troubleshoot remote access issues and general connectivity problems</p><p>Handle basic network and end‑user support</p><p>Document issues, resolutions, and updates in the ticketing system</p>
We are looking for an experienced IT Support Specialist to join our team at a leading hospice facility in Ann Arbor, Michigan. This position involves providing on-site technical support while delivering exceptional customer service in a challenging and sensitive environment. As a Contract to permanent position, this is an excellent opportunity to grow your career in a dynamic healthcare setting.<br><br>Responsibilities:<br>• Provide Level 1 troubleshooting for Windows-based systems, including Active Directory, Office 365, and Exchange.<br>• Offer technical support for mobile devices, including Android and iPads.<br>• Assist with onboarding 20-30 new team members per month, ensuring smooth setup of workstations and access to necessary systems.<br>• Handle online troubleshooting requests from remote staff, resolving technical issues efficiently.<br>• Set up and maintain workstations and networking equipment to ensure seamless operation.<br>• Manage inventory of IT equipment and supplies to support facility operations.<br>• Deliver exceptional customer service while working with individuals in a high-stress healthcare environment.<br>• Collaborate with team members to identify and resolve technical issues promptly.<br>• Maintain accurate documentation of support activities and system configurations.
<p>We’re looking for a hands-on IT Support Specialist to provide front-line (Tier 1) support across a modern Microsoft environment. You’ll resolve end-user incidents in the field and via remote tools, manage tickets through Zoho ManageEngine, and keep our workforce productive across Windows 11 devices, M365 GCC apps, and RingCentral communications.</p><p><br></p><p>What You’ll Do</p><ul><li><strong>Front-Line Support (Tier 1):</strong> Triage, troubleshoot, and resolve first-contact issues for ~550 users (hardware, OS, M365 apps, printers, basic network/connectivity, and RingCentral).</li><li><strong>Ticket Management:</strong> Log, categorize, prioritize, and close tickets in <strong>Zoho ManageEngine</strong>; follow SLAs and escalate appropriately.</li><li><strong>Device Support:</strong> Image, deploy, and maintain <strong>Windows 11</strong> laptops/desktops; perform basic peripheral and printer support.</li><li><strong>Account Administration:</strong> Perform basic user administration in <strong>Microsoft 365 GCC</strong> (password resets, license checks, group membership) per policy.</li><li><strong>Voice/UC Support:</strong> Handle Tier 1 issues for <strong>RingCentral</strong> (softphone setup, call quality checks, device pairing).</li><li><strong>Field Work:</strong> Provide deskside support, conference room/AV setup, and on-site troubleshooting as needed.</li><li><strong>Documentation:</strong> Update knowledge base articles, ticket notes, and asset records; contribute to How-To guides for end users.</li><li><strong>Customer Experience:</strong> Deliver clear, friendly communication; set expectations; follow through on resolutions.</li></ul><p><br></p>
<p>We are seeking a dynamic and service-oriented IT Service Engineer with extensive experience in Managed Service Provider (MSP) environments. This "jack of all trades" role requires a broad technical skill set, the ability to manage multiple clients, and a commitment to delivering high-quality customer service in a fast-paced setting.</p><p>Key Responsibilities:</p><ul><li>Provide technical support and troubleshooting for client environments, including remote and onsite assistance.</li><li>Manage, administer, and troubleshoot Active Directory (AD), Office 365 (O365), and Windows Server environments.</li><li>Configure and maintain VPNs, remote access tools, and secure client connectivity.</li><li>Support day-to-day network operations, including network printing and file sharing.</li><li>Implement and support server and desktop virtualization technologies (e.g., VMware, Hyper-V).</li><li>Resolve incidents related to common MSP support scenarios: workstation and server deployments, backups, permission changes, and anti-virus solutions.</li><li>Maintain accurate documentation of client environments, changes, and solutions.</li><li>Demonstrate exceptional customer service skills by communicating technical solutions to non-technical users in a clear and friendly manner.</li><li>Collaborate with team members to escalate complex issues and follow internal best practices.</li></ul><p><br></p>
We are looking for an Application Support Engineer to join our team in Scottsdale, Arizona. This role requires someone with attention to detail and expertise in maintaining and troubleshooting software applications and hardware systems. The ideal candidate will possess strong analytical skills and a commitment to delivering exceptional technical support.<br><br>Responsibilities:<br>• Provide technical assistance and resolve issues related to software applications and hardware systems.<br>• Monitor and maintain Active Directory to ensure optimal performance and security.<br>• Collaborate with team members to implement and support Dell Technologies solutions.<br>• Diagnose and repair computer hardware problems to minimize downtime.<br>• Manage and troubleshoot Cisco Technologies to maintain seamless network operations.<br>• Document and update procedures for application support and hardware maintenance.<br>• Respond promptly to user inquiries and deliver effective solutions.<br>• Conduct system performance evaluations to identify areas for improvement.<br>• Stay updated on industry trends and emerging technologies to enhance support capabilities.<br>• Train end-users on application functionalities and best practices.
<p>We are looking for an experienced IT Support Analyst to join our financial services client in Boston, Massachusetts. This role is focused on delivering white-glove technical support to end users while ensuring smooth and uninterrupted technology operations. The ideal candidate will have a strong background in resolving technical issues, providing hands-on and remote assistance, and maintaining a high standard of professionalism and customer service. This role is fully onsite in Boston. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to technical support requests, delivering attentive and high-quality service to minimize disruptions.</p><p>• Troubleshoot, resolve, and document software, hardware, and mobile device issues for end users.</p><p>• Set up, configure, and upgrade systems and software to maintain secure and efficient operations.</p><p>• Manage onboarding and offboarding processes, including account setup, hardware provisioning, and deactivation.</p><p>• Coordinate office equipment installations, workstation setups, and hardware relocations with thorough testing and organization.</p><p>• Provide support for conference room technology, ensuring smooth functionality for meetings and presentations.</p><p>• Administer Active Directory and Microsoft Entra ID accounts, including security group management and permissions.</p><p>• Develop user guides and documentation to enhance consistency and optimize IT support processes.</p><p>• Collaborate with infrastructure teams to enhance desktop and mobile computing environments.</p><p>• Maintain inventory of IT equipment and coordinate secure disposal of outdated hardware and e-waste.</p>
<p>We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and upgrade operating systems and business software</p><p>• Set up and support computer hardware, monitors, network equipment, and peripherals</p><p>• Troubleshoot and resolve hardware, software, email, network, and peripheral issues</p><p>• Support users via centralized help desk and provide clear technical guidance</p><p>• Document equipment repairs, installations, and removals</p><p>• Train users on common business applications</p><p>• Contribute to system planning, hardware/software recommendations, and procedures</p><p>• Stay up to date on technology trends and make proactive suggestions</p><p>• Maintain user confidentiality and adhere to company protocols</p>
<p>Where hiring for an IT Technician to join our client's team. You will be joining a growing team and supporting their day to day as well as projects. </p><p><br></p><p>You will be supporting a worldwide organization through tickets, walk ins, and phone calls. There may be some travel involved but not required. We are looking for someone who has experience within a help desk and understands how to prioritize and take initiative. You will be collaborating with colleagues and working with different business units.</p><p>Some responsibilities will be to setup, relocate, configure, and troubleshoot end-user, meeting room, and office equipment on site, support the local network on a day to day basis, and support on-prem infrastructure as this rolls in from acquisitions and, plan / execute migration of this to cloud services working closely with other colleagues across the group.</p><p><br></p>
<p>We are looking for a dedicated Technical Support Specialist to provide expert assistance for SaaS applications and ensure smooth operations for our clients. This position requires strong analytical skills, proactive problem-solving, and effective communication to troubleshoot issues and enhance system performance. This is a Contract-to-permanent opportunity located in Jacksonville, Florida.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for SaaS applications, resolving issues efficiently and maintaining system reliability.</p><p>• Investigate and diagnose software problems, collaborating with development teams to implement solutions.</p><p>• Conduct regular maintenance, updates, and performance monitoring for supported applications.</p><p>• Create comprehensive documentation for support activities, including troubleshooting procedures and user guides.</p><p>• Assist in deploying new software applications and updates, ensuring seamless integration.</p><p>• Provide training and guidance to users on application functionality and best practices.</p><p>• Analyze recurring issues to identify root causes and recommend improvements.</p><p>• Collaborate with IT staff to maintain system security and ensure data integrity.</p><p>• Participate in on-call rotations to provide timely support during critical incidents.</p><p>• Coordinate with external vendors to address third-party application-related concerns.</p>
<p>We are looking for an experienced IT Support Specialist Level 2 to join our team. This role requires a highly motivated individual capable of providing remote and on-site technical assistance, ensuring seamless IT operations for our clients. The ideal candidate will thrive in a fast-paced environment, possess strong technical expertise, and be committed to delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Deliver remote and on-site technical support to clients.</p><p>• Troubleshoot and resolve issues across Windows desktop environments and Microsoft 365 applications.</p><p>• Leverage ConnectWise (Manage, Automate, Control) to efficiently manage and streamline support operations.</p><p>• Identify, diagnose, and remediate malware, virus, and other security threats to safeguard client systems.</p><p>• Conduct basic server troubleshooting and perform repairs to ensure system stability and uptime.</p><p>• Support network installations and perform fundamental diagnostics to maintain reliable connectivity.</p><p>• Provide responsive, high-quality customer service by addressing client needs in a timely and professional manner.</p><p>• Partner with internal teams to resolve complex technical issues and escalate when appropriate.</p><p>• Accurately document service desk tickets, resolutions, and technical procedures.</p><p>• Stay current with emerging technologies and industry best practices to enhance service delivery.</p>
We are looking for a skilled Application Support Specialist to join our team in Savannah, Georgia. This contract-to-permanent position focuses on providing technical assistance and guidance to users, ensuring seamless software operations and optimized application performance. The role requires someone who is adept at troubleshooting, maintaining systems, and delivering valuable training resources to enhance user experience.<br><br>Responsibilities:<br>• Provide comprehensive technical support for software applications and systems to internal users across various departments.<br>• Diagnose and resolve escalated issues related to servers, databases, and mission-critical systems.<br>• Maintain detailed documentation of issues, resolutions, and system performance for future reference.<br>• Research and analyze software products, assisting with customizations to meet organizational needs.<br>• Facilitate testing and validation of new and existing applications to ensure functionality and reliability.<br>• Perform installations, configurations, and desktop-level fixes to address user concerns.<br>• Communicate application updates, issues, and resolutions effectively to stakeholders.<br>• Apply software patches and updates to maintain optimal performance and security.<br>• Design and conduct training sessions and develop user guides to improve software utilization.<br>• Publish updates, FAQs, and other instructional content on the organization’s knowledge portal.
<p>We are looking for an Application Support Specialist to join our team in Greater Cleveland, Ohio. In this role, you will provide expert-level support for enterprise applications, ensuring smooth operation and user satisfaction. You will collaborate with internal teams to troubleshoot issues, enhance system functionality, and drive process improvements.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain enterprise applications such as Microsoft Dynamics and Bullhorn to ensure optimal performance.</p><p>• Manage user accounts, security settings, and configurations within Microsoft 365.</p><p>• Provide technical support for application-related issues, resolving them promptly to minimize downtime.</p><p>• Collaborate with various departments to identify and implement system improvements and enhancements.</p><p>• Oversee integrations between SaaS platforms, ensuring seamless data flow and functionality.</p><p>• Utilize ticketing systems to track and manage application issues and changes effectively.</p><p>• Maintain vendor relationships to ensure timely support and updates for enterprise applications.</p><p>• Develop and manage reporting tools, dashboards, and workflows to optimize business processes.</p><p>• Ensure compliance with best practices in system customization and data management.</p>
We are looking for an experienced Application Support Specialist to manage and maintain a suite of Microsoft-based enterprise applications. This contract-to-permanent position is based in Lowell, Massachusetts, and offers the opportunity to work on diverse systems while collaborating with internal teams to enhance application performance. The ideal candidate will have a strong background in system integrations, troubleshooting, and user access management.<br><br>Responsibilities:<br>• Deliver Tier II support for a variety of Microsoft-based business applications, ensuring quick and effective resolution of issues.<br>• Administer and troubleshoot user authentication and configurations within Okta, maintaining secure access across systems.<br>• Facilitate integrations between internal platforms and third-party systems, ensuring seamless functionality.<br>• Utilize SQL to query databases, troubleshoot issues, and validate data integrity without engaging in development activities.<br>• Collaborate with internal stakeholders to identify and resolve application performance issues.<br>• Monitor and support various software applications, ensuring they operate efficiently.<br>• Maintain Active Directory configurations and permissions to support enterprise operations.<br>• Provide technical guidance on Dell and Cisco technologies, ensuring hardware compatibility with supported applications.<br>• Contribute to system upgrades and application enhancements to optimize user experience.
<p>The Senior IT Support Specialist provides advanced technical support across the organization and serves as the primary escalation point for complex issues. This role requires hands-on experience with modern endpoint, network, and cloud technologies. The specialist leads technical initiatives, and contributes to the stability, security, and performance of core IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve complex incidents involving Windows endpoints, mobile devices, identity services, networking, and cloud applications.</p><p>• Perform root cause analysis on recurring issues and implement permanent corrective actions.</p><p>• Act as the highest internal escalation point for technical problems related to device management, authentication, endpoint security, network performance, and system integrations.</p><p>• Lead deployments and upgrades of technologies such as MDM platforms, endpoint protection suites, network hardware, collaboration tools, and cloud productivity systems.</p><p>• Create and maintain system documentation, SOPs, and configuration guides for internal use.</p><p>• Monitor and optimize systems including device management platforms, directory services, network infrastructure, and cloud applications.</p><p>• Coordinate with teams and external vendors when advanced issues or system escalations require specialized support.</p>
<p>Robert Half is seeking a <strong>Customer Support Specialist</strong> for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. <strong>If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career.</strong></p><p> </p><p><strong><u>What You’ll Do</u></strong></p><ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul><p><strong><u>Shift & Schedule</u></strong></p><ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul><p><strong><u>Additional Details</u></strong></p><ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
<p><strong>Customer Order Specialist</strong></p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking a detailed-oriented, customer-focused <strong>Customer Order Specialist</strong> to support our product lines. This role goes beyond traditional customer service—our team members become true <strong>product specialists</strong>, helping customers, suppliers, and field sales associates navigate product options, customization needs, and the order lifecycle from quote to delivery.</p><p><br></p><p>This position offers a structured training program (typically 6–8 months), giving you the time and support needed to learn our products, systems, and processes thoroughly.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong> </strong></p><p><strong>Order Processing & Product Support</strong></p><ul><li>Process customer orders with a deep understanding of product features, customization options, adjustability, and adaptability.</li><li>Provide expert guidance to customers, helping them identify the right products or adaptations to meet end‑user needs.</li><li>Handle email quote requests and enter orders accurately; manage custom orders by identifying missing information and clarifying requirements.</li></ul><p><strong>Customer & Supplier Communication</strong></p><ul><li>Respond to customer and supplier inquiries via phone and email regarding order status, quotations, returns, repairs, and general product questions.</li><li>Support clinics and suppliers who use our products, answering all incoming questions with professionalism and accuracy.</li><li>Follow up proactively with customers and suppliers, providing updates and maintaining detailed notes for continuity.</li></ul><p><strong>Collaboration & Sales Support</strong></p><ul><li>Partner closely with field sales associates; support key account relationships when needed.</li><li>Use sales communication tools to help achieve top-line sales objectives.</li><li>Maintain up‑to‑date knowledge of all products and internal systems.</li></ul><p><strong>Workflow & Call Volume</strong></p><ul><li>Manage a moderate call volume (typically 10 - 20 calls per day)</li><li>Dedicate more time to data entry and email-based order processing vs. nonstop phone support.</li><li>Utilize email templates and internal resources to ensure consistent communication.</li></ul><p><strong>Training & Development</strong></p><ul><li>Participate in a structured learning path that gradually builds proficiency in products, quoting, and order processing.</li><li>Demonstrate strong attention to detail and accuracy to reduce re-work and support high-quality outcomes.</li></ul><p><br></p>
We are looking for a dedicated Community Support Specialist to join our team in Barnegat, New Jersey. In this long-term contract role, you will play a vital part in managing administrative tasks and ensuring excellent service for apartment residents. Your responsibilities will include lease renewals, rent payment processing, and maintaining resident communication to support smooth day-to-day operations.<br><br>Responsibilities:<br>• Prepare and distribute lease renewal notices to residents while tracking responses and coordinating follow-ups.<br>• Assist in processing lease recertifications in compliance with property policies and regulations.<br>• Accurately record and monitor rent payments, ensuring financial documentation is up-to-date.<br>• Provide support to residents with inquiries related to rent payments and offer guidance on available payment methods.<br>• Collaborate with property management to address delinquent accounts and issue necessary notices.<br>• Maintain organized resident files, both physical and digital, to ensure compliance and accessibility.<br>• Respond promptly and professionally to resident communications, fostering positive relationships.<br>• Work closely with leasing and property management teams to deliver a seamless experience for residents.
We are looking for an experienced IT Support Manager to oversee the technology infrastructure and operations within our non-profit organization in Chicago, Illinois. This role is instrumental in ensuring seamless IT services, fostering team collaboration, and maintaining compliance with security standards. The ideal candidate will be a strong leader with expertise in IT systems, project management, and healthcare-related technologies.<br><br>Responsibilities:<br>• Oversee daily IT operations, including server management, network security, and providing efficient help desk support to users.<br>• Recruit, train, mentor, and lead a high-performing IT team, promoting collaboration and detail-oriented growth.<br>• Develop and enforce policies for data security, backups, and disaster recovery, conducting regular audits to ensure compliance with industry standards.<br>• Manage and execute IT projects such as software upgrades, hardware installations, and infrastructure improvements, ensuring timely and cost-effective delivery.<br>• Evaluate and manage relationships with external vendors and service providers to optimize IT services.<br>• Monitor system performance metrics, troubleshoot issues, and implement solutions to enhance operational efficiency.<br>• Ensure all IT systems comply with healthcare regulations and organizational policies, maintaining robust cybersecurity protocols.<br>• Supervise and maintain IT hardware, software, and medical devices, including tracking usage and scheduling maintenance.<br>• Collaborate with healthcare experts to identify technology solutions that improve patient care and streamline operations.
We are looking for a skilled Technical Support Analyst to join our team on a long-term contract basis in Colonial Heights, Virginia. In this role, you will provide essential technical assistance to ensure smooth operations and resolve user issues efficiently. This position requires a proactive mindset and expertise in troubleshooting, system support, and service desk management.<br><br>Responsibilities:<br>• Respond promptly to technical support requests and service desk tickets, ensuring timely resolution.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 and other systems.<br>• Manage and maintain Active Directory, including user accounts and permissions.<br>• Provide guidance and support to end-users regarding hardware and software concerns.<br>• Collaborate with team members to identify and implement process improvements.<br>• Document resolutions and technical procedures for future reference.<br>• Assist in system upgrades and updates to enhance functionality.<br>• Monitor system performance and address potential issues proactively.<br>• Maintain a detail-oriented and customer-focused approach in all interactions.<br>• Ensure consistent compliance with company policies and technical standards.
<p><strong>SAP Support Specialist</strong></p><p>Remote | Austin, TX | Contract</p><p><br></p><p>Robert Half is hiring a skilled SAP Public Cloud Support Specialist to assist our client with an ongoing project. In this long-term contract role, you will leverage your expertise to address finance-related support tickets and collaborate with business teams to ensure efficient resolution. This position requires strong communication skills, technical proficiency, and the ability to travel for occasional on-site meetings as needed.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Address finance-related IT support tickets promptly and efficiently.</p><p>• Implement and maintain client-side scripting to enhance system functionality.</p><p>• Develop and manage Business Requirement Documents to align technical solutions with business needs.</p><p>• Oversee configuration management processes to ensure system stability and accuracy.</p><p>• Create and integrate APIs to streamline data exchange and communication.</p><p>• Support Salesforce development initiatives as needed to enhance operational workflows.</p><p>• Provide expertise in public cloud environments to optimize system performance and scalability.</p>
<p>We are seeking a detail-oriented Insurance Verification and Patient Support Specialist with expertise in PPO plans. This individual will play a key role in supporting our patients by thoroughly verifying insurance benefits and clearly communicating coverage details to patients. The successful candidate will understand how PPOs work, especially as they relate to therapy services, and will be able to guide patients through the financial and administrative steps of their care.</p><p>Key Responsibilities:</p><ul><li>Verify insurance benefits, with a specific focus on PPO plans, and accurately determine patient copays and out-of-pocket expenses.</li><li>Clearly explain coverage outcomes to clients, including copay amounts and what is covered under their PPO plan.</li><li>Educate patients on the necessity of having a physician’s prescription for Occupational Therapy (OT) and Speech Therapy, even when covered by a PPO plan.</li><li>Guide patients through the scheduling process, ensuring they understand each step and any prerequisites for appointments.</li><li>Serve as a knowledgeable resource for patients regarding insurance plan requirements, authorizations, and general billing questions.</li><li>Work cross-functionally with clinical and administrative teams to ensure a seamless patient experience from benefit verification through appointment scheduling.</li></ul><p><br></p>