We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry.<br><br>Responsibilities:<br>• Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently.<br>• Manage and support Active Directory operations to maintain system security and functionality.<br>• Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance.<br>• Perform imaging and deployment of Windows 10 systems across the organization.<br>• Conduct regular maintenance and updates for workstations to prevent potential disruptions.<br>• Collaborate with team members to address complex technical challenges and implement solutions.<br>• Document technical procedures and solutions to enhance knowledge sharing within the team.<br>• Ensure compliance with security protocols and standards during all technical operations.<br>• Assist users with software installations and updates to maintain compatibility and productivity.<br>• Provide timely and effective communication to users regarding technical issues and resolutions.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in Eastover, South Carolina. This long-term contract position offers an exciting opportunity to work in a dynamic environment, providing essential technical support and ensuring smooth operations. The role involves hands-on troubleshooting, system upgrades, and collaborating with users to address their technology needs.</p><p><br></p><p>Responsibilities:</p><p>• Upgrade existing desktops and laptops to Windows 11 using a corporate image, while ensuring user-specific software is correctly installed.</p><p>• Configure new desktops and laptops with the corporate image and tailor software installations based on individual user requirements.</p><p>• Address ServiceDesk tickets by troubleshooting PC, application, and printer issues, as well as performing basic network diagnostics when necessary.</p><p>• Operate effectively in an industrial environment, adhering to safety protocols and wearing required protective equipment.</p><p>• Collaborate with team members and end-users to ensure timely resolution of technical problems and maintain high service standards.</p>
<p>We are looking for an experienced Desktop Support Analyst to join our team. This is a hands-on, long-term contract position that will allow you to leverage your technical expertise in a dynamic healthcare environment. The ideal candidate will have a strong background in desktop support, excellent communication skills, and the ability to guide others while contributing to team projects.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for desktop systems, ensuring functionality and addressing user issues in a timely manner.</p><p>• Utilize ticketing systems to manage and resolve service requests efficiently.</p><p>• Perform hands-on troubleshooting, including PC imaging, hardware setup, and software installations.</p><p>• Collaborate with Project Managers to assist in planning and executing IT-related projects.</p><p>• Support and maintain Microsoft environments, including Windows 10, Office 365, Teams, and Windows servers.</p><p>• Travel to multiple local sites as needed, providing on-site support and assistance; mileage reimbursement provided.</p><p>• Implement automation processes for PC imaging and deployment to streamline operations.</p><p>• Assist with service desk operations when required, ensuring smooth workflow and user satisfaction.</p><p>• Provide guidance to interns and team members starting their careers to enhance their technical skills and foster their growth.</p><p>• Manage and maintain Active Directory accounts and configurations.</p><p><br></p><p>Interested candidates should submit resumes to sally.lander@roberthalf.(com) or contact Sally @ 612.249.0254</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois on a contract basis. This hybrid position involves providing technical support to internal users, including senior executives and attorneys. If you have strong communication skills, technical expertise, and enjoy delivering exceptional support, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Provide desktop support for internal users, ensuring smooth operation of systems such as Outlook, Teams, and NetDocs.</p><p>• Manage and troubleshoot issues related to Office 365 and Azure Active Directory.</p><p>• Offer technical assistance to senior executives and attorneys, maintaining a high level of professionalism.</p><p>• Configure, maintain, and support desktop hardware and software environments, including imaging PCs and workstations.</p><p>• Resolve technical issues related to Windows 10 in a timely and efficient manner.</p><p>• Collaborate with team members to implement solutions and improve user experience.</p><p>• Ensure all support tickets and requests are documented and addressed promptly.</p><p>• Maintain and update Active Directory accounts as needed for internal user access.</p><p>• Provide guidance and training to end-users to enhance their understanding of tools and systems.</p><p>• Monitor system performance and identify opportunities for improvement.</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Jacksonville, Florida. In this long-term contract position, you will provide Tier 2 deskside support for both Apple and Windows environments, ensuring seamless operation of hardware and software systems. This is an excellent opportunity to showcase your technical expertise and deliver exceptional service in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier 2 deskside support for Windows laptops, desktops, and mobile devices.</p><p>• Troubleshoot and resolve issues related to Microsoft 365 and VoIP systems.</p><p>• Utilize tools like ServiceNow and Active Directory for efficient incident management and resolution.</p><p>• Perform desktop imaging and hardware configuration tasks to ensure devices are properly set up for end-users.</p><p>• Diagnose and resolve hardware problems for desktops, laptops, and peripheral devices.</p><p>• Collaborate with team members to implement process improvements and enhance support services.</p><p>• Provide clear and precise communication to end-users while addressing technical issues.</p>
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
<p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Middleton, Wisconsin. In this role, you will play a pivotal part in assisting with a Citrix migration project, ensuring virtual desktop environments are seamlessly updated and fully functional for end users. This onsite opportunity offers the chance to collaborate with an experienced IT team to deliver high-quality technical support and user training.<br><br>Responsibilities:<br>• Migrate users’ virtual desktops to a new Citrix instance, ensuring a smooth transition.<br>• Conduct handoffs of the updated MyDesk environment to end users, verifying proper setup and usability.<br>• Provide direct user support to confirm desktop configurations meet individual needs.<br>• Work closely with the internal IT team to troubleshoot issues and escalate problems as necessary.<br>• Document the migration process, including steps taken, challenges encountered, and resolutions implemented.<br>• Offer guidance and training to end users navigating the new desktop environment.<br>• Maintain a high level of customer service and professionalism during all interactions.<br>• Collaborate with team members to ensure project deadlines and objectives are met.
We are looking for a skilled Desktop Support Analyst to join our team in Indianapolis, Indiana. In this role, you will provide technical expertise in deploying, configuring, and maintaining end-user devices while ensuring seamless integration within the organization's IT infrastructure. This position offers an opportunity to work collaboratively with cross-functional teams and contribute to various IT initiatives.<br><br>Responsibilities:<br>• Prepare and deploy desktops and laptops, including imaging, setup, and functionality testing.<br>• Install and configure operating systems, software applications, and hardware peripherals as needed.<br>• Conduct routine updates, apply system patches, and perform hardware upgrades to maintain device performance.<br>• Troubleshoot and resolve technical issues related to desktops, laptops, and other end-user devices.<br>• Collaborate with IT teams to ensure seamless integration of devices into the network infrastructure.<br>• Document standard operating procedures, configuration guidelines, and troubleshooting techniques.<br>• Participate in IT projects and special initiatives focused on desktop support and deployment.<br>• Provide end-users with hands-on technical assistance and training to address their concerns.<br>• Ensure compliance with security protocols and best practices when managing devices.
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. </p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Placerville, California. In this role, you will provide technical assistance to end-users across multiple districts, ensuring smooth operation of hardware, software, networking, and audiovisual systems. This position requires travel within the local area and offers an opportunity to make a direct impact on IT services.<br><br>Responsibilities:<br>• Deliver comprehensive desktop support to approximately 600 users across 15 districts.<br>• Address and resolve technical issues through the Freshservice ticketing system.<br>• Provide remote assistance using Splashtop for troubleshooting and support.<br>• Troubleshoot and resolve hardware, software, and basic networking issues, including wired and wireless connections.<br>• Set up, deploy, and image computers for staff in various locations, including Head Start and Special Services.<br>• Maintain and support audiovisual equipment to ensure seamless functionality.<br>• Travel locally within the organization using a personal vehicle; mileage reimbursement is provided.<br>• Ensure all work adheres to high standards, including dress code guidelines.
We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis in Boston, Massachusetts. This fully onsite, part-time role involves providing essential IT support for a pharmaceutical company, ensuring smooth operations and resolving technical issues. This position is an excellent opportunity to showcase your expertise in desktop support and related technologies.<br><br>Responsibilities:<br>• Deliver onsite technical support to end-users, addressing hardware and software issues efficiently.<br>• Manage and resolve escalated tickets in a timely manner, ensuring user satisfaction.<br>• Assist with application support, including uninstalling and reinstalling approved software on devices.<br>• Provide installation and maintenance services for applications used across the organization.<br>• Handle onboarding and offboarding processes, ensuring proper setup or removal of IT resources.<br>• Support conference rooms and audiovisual equipment to facilitate seamless meetings and presentations.<br>• Perform imaging of devices and equipment to standardize configurations and prepare for deployment.<br>• Utilize ticketing systems to track, prioritize, and resolve support requests effectively.
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Worcester, Massachusetts. This role involves hands-on technical support, where you will assist with hardware replacements and software installations. The ideal candidate will excel in troubleshooting and have a strong understanding of desktop systems and imaging processes.</p><p><br></p><p>Responsibilities:</p><p>• Replace and configure desktop machines -migrate from Windows 10 to Windows 11.</p><p>• Set up laptops, install necessary software, and ensure all systems are functioning correctly.</p><p>• Follow detailed instructions while adhering to company standards and protocols.</p><p>• Ensure all tasks are completed efficiently, including hardware imaging and software setup.</p><p>• Utilize Active Directory for account management and troubleshooting.</p><p>• Provide excellent customer service to employees during the transition process.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Wayne, Pennsylvania. This Contract-to-Permanent position offers an excellent opportunity to provide technical expertise and support for end-users while ensuring smooth IT operations. The role involves hands-on troubleshooting, system management, and assisting with hardware and software setups.<br><br>Responsibilities:<br>• Deliver Level 1 and Level 2 technical support for end-users, including resolving password issues, configuring devices, and troubleshooting Office 365 and Microsoft Entra ID.<br>• Manage endpoints using tools like Intune and Jamf, ensuring proper patching and maintenance for Windows and Mac systems.<br>• Provide application support for Microsoft 365 products such as Exchange, SharePoint, and Teams, as well as Jira and Confluence.<br>• Diagnose and resolve basic network issues, including Wi-Fi connectivity, cabling, and printer or network device accessibility.<br>• Set up and maintain audiovisual equipment, including meeting room panels and other related devices.<br>• Facilitate on-site onboarding processes, including workstation setup, account creation, and IT orientation for new hires.<br>• Handle provisioning and distribution of small hardware items like keyboards, mice, docking stations, and headsets.<br>• Document incidents, changes, and escalations thoroughly to ensure proper tracking and resolution.
<p>We are looking for a skilled Desktop Support Analyst to join our team. This role involves providing comprehensive support across hardware and software systems while ensuring seamless IT operations. The ideal candidate will be dedicated to resolving technical issues efficiently and delivering exceptional service to users at all organizational levels.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for hardware and software systems, assisting users at all levels of the organization.</p><p>• Manage service desk tickets, ensuring timely resolutions to technical issues.</p><p>• Perform hardware replacements, including docking stations and monitors, to maintain smooth operations.</p><p>• Travel to various sites within a 20-35 mile radius to provide on-site IT support as required.</p><p>• Utilize ticketing systems such as ServiceNow to track and manage support requests.</p><p>• Support a user base of 400+ individuals, including both on-site and remote users.</p><p>• Configure, image, and deploy laptops to meet organizational needs.</p><p>• Provide after-hours support on a rotational basis to address urgent issues.</p><p>• Maintain proficiency in Windows 10, Office 365, and Exchange environments.</p><p>• Communicate effectively with users, ensuring clear and precise interaction.</p><p><br></p><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf (.com)</p>
We are looking for a skilled Desktop Support Analyst to join our team in Mason, Michigan. In this role, you will provide technical assistance and support for hardware, software, and peripheral devices, ensuring smooth operations for end users. This is a long-term contract position that requires a commitment to delivering high-quality service and resolving technical issues efficiently.<br><br>Responsibilities:<br>• Provide on-site technical support for hardware, software, and peripheral devices, including printers and mobile devices.<br>• Troubleshoot and resolve issues related to O365 applications and Active Directory.<br>• Configure and maintain network and multifunction printers, ensuring optimal performance.<br>• Assist end users with technical challenges involving Apple and Android devices.<br>• Perform regular backups and ensure data security using backup technologies.<br>• Install, configure, and maintain Dell and Cisco devices to meet organizational needs.<br>• Utilize configuration management tools to streamline systems and processes.<br>• Deliver support for Citrix technologies, ensuring seamless remote access for users.<br>• Collaborate with the IT team to improve system reliability and user satisfaction.<br>• Travel between Mason and Lakeview locations to provide consistent support across sites.
We are looking for a skilled Desktop Support Analyst to join our team in Plainsboro, New Jersey. This Contract to permanent position offers an exciting opportunity to work within the healthcare industry, providing technical expertise and support to ensure smooth operational workflows. The ideal candidate will thrive in a collaborative environment and demonstrate proficiency in desktop support, networking basics, and documentation practices.<br><br>Responsibilities:<br>• Provide comprehensive desktop support, including troubleshooting hardware and software issues on Windows workstations.<br>• Manage Active Directory tasks, such as user account creation and updates.<br>• Perform basic networking duties, including cabling and maintaining networking closets.<br>• Document technical processes and resolutions effectively for future reference.<br>• Utilize ticketing systems to track and resolve issues, ensuring timely communication with team members and users.<br>• Collaborate with a large team to maintain seamless operations and share technical knowledge.<br>• Conduct desktop imaging and deployment to ensure systems are configured correctly.<br>• Travel to ambulatory sites as needed, with mileage reimbursement provided.<br>• Maintain clear and precise communication, both written and oral, to support users and team initiatives.<br>• Assist with healthcare-related technical requirements and adapt solutions to meet industry-specific needs.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Milwaukee, Wisconsin. This role involves supporting a migration to Windows 11, ensuring compatibility and smooth transitions for client systems. The ideal candidate will have strong troubleshooting skills and the ability to collaborate effectively with IT teams and end-users.<br><br>Responsibilities:<br>• Manage the migration of client systems from legacy operating systems to Windows 11, ensuring seamless transitions.<br>• Evaluate hardware and software compatibility to meet Windows 11 requirements.<br>• Resolve technical issues and troubleshoot challenges that arise during the migration process.<br>• Configure network settings and set up endpoint devices as needed for the system upgrade.<br>• Partner with client IT staff and project managers to adhere to project timelines and deliverables.<br>• Offer guidance and support to end-users facing difficulties with the new operating system.<br>• Create detailed documentation of processes, technical configurations, and troubleshooting steps throughout the migration.<br>• Conduct testing to confirm system functionality after migration.<br>• Ensure all devices meet security and performance standards post-upgrade.
We are looking for a skilled Desktop Support Analyst to join our team in New Haven, Connecticut. In this long-term contract position, you will play a pivotal role in maintaining and optimizing desktop systems, ensuring seamless hardware and software functionality. This role is an excellent opportunity for someone who thrives in a hands-on technical environment within the healthcare industry.<br><br>Responsibilities:<br>• Provide comprehensive support for over 500 endpoints, addressing a wide range of issues including software installations and hardware repairs.<br>• Perform imaging of organizational and Entra machines to ensure proper configuration and deployment.<br>• Deploy and provide ongoing support for workstations and mobile devices.<br>• Assist with both in-person and virtual meeting setups, ensuring smooth operations.<br>• Troubleshoot and resolve issues related to desktop hardware and software.<br>• Utilize Active Directory to manage user accounts and permissions effectively.<br>• Maintain and upgrade systems to ensure compatibility with the latest versions of Windows 10.<br>• Collaborate with team members to improve processes and enhance overall efficiency.
We are looking for a skilled Desktop Support Analyst to join our team in New London, Connecticut. This is a Contract to permanent position, offering an excellent opportunity to grow while contributing to a dynamic environment. The ideal candidate will have a strong background in computer hardware and software support, combined with exceptional customer service skills.<br><br>Responsibilities:<br>• Install, configure, and maintain computer hardware and software across the organization.<br>• Respond promptly to IT service tickets, analyzing and resolving complex technical issues to ensure user satisfaction.<br>• Document resolutions and maintain detailed records to support knowledge sharing and process improvement.<br>• Collaborate with other IT teams to address challenges that extend beyond the scope of the support team.<br>• Supervise and mentor IT Service Desk student employees when necessary, providing leadership and high-level assistance.<br>• Perform routine maintenance on the organization's computer fleet to ensure optimal functionality.<br>• Contribute to team development by sharing knowledge, fostering collaboration, and supporting continuous improvement initiatives.<br>• Adhere to and update organizational policies to align with best practices and compliance standards.<br>• Engage in skill development by attending conferences, webinars, and networking with peers.<br>• Participate in campus activities and events to support the broader mission of the organization.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Palmyra, New York. This role involves ensuring the smooth operation of desktop systems and providing technical support to end-users. The ideal candidate will have a strong background in IT support and a proactive approach to troubleshooting and problem-solving.<br><br>Responsibilities:<br>• Provide technical assistance and support for desktop systems, including hardware and software troubleshooting.<br>• Manage and deploy system images using deployment tools and endpoint management solutions.<br>• Configure and maintain user accounts and permissions within Active Directory.<br>• Diagnose and resolve network connectivity issues, including wired and wireless networks.<br>• Perform installations, updates, and maintenance of Windows 10 and Windows 11 operating systems.<br>• Ensure proper documentation of processes, solutions, and technical issues.<br>• Support Microsoft 365 applications and provide guidance to users on their functionality.<br>• Utilize PowerShell scripting for automation tasks and system configurations.<br>• Collaborate with team members to improve IT support processes and ensure an efficient workflow.<br>• Monitor and respond to technical support requests in a timely manner.
Robert Half is seeking a skilled and adaptable Desktop Support Analyst for a contract position based in Chicago. In this role, you will provide exceptional IT support, ensuring end-users have seamless access to the technology and tools they need. The ideal candidate thrives in a fast-paced, high-performance environment, can handle ambiguity, and possesses the ability to troubleshoot complex technical issues independently. Experience in Investment/Asset Management or Real Estate organizations is strongly preferred. <br> Key Responsibilities: Manage incoming IT service requests via phone, email, chat, and ticketing systems. Address user inquiries regarding computer software and hardware. Troubleshoot and resolve complex incidents, including: Connectivity issues (e.g., Wi-Fi, LAN, cellular data, VPN, MDM, Citrix, VoIP, video conferencing). General productivity applications (e.g., Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat). Hardware problems (e.g., laptops, tablets, and mobile devices on Android/iOS). Identify and address potential issues proactively to minimize high-impact incidents. Investigate and resolve issues through research, collaboration, and diagnostics. Partner with internal teams and vendor technical support to resolve escalated issues. Utilize training resources and standardized procedures to educate users on best practices for software and hardware usage. Document all activities, incidents, and resolutions thoroughly in a ticketing system. Set up, configure, and maintain technology for employee use (hardware and software). Assist in the prevention, detection, and response to cybersecurity incidents per defined plans. Provide general Service Desk support duties as required and participate in an on-call rotation for occasional after-hours support.
We are looking for a skilled Desktop Support Analyst to join our team in Thorofare, New Jersey. In this role, you will provide technical assistance and support across a range of desktop, laptop, and mobile devices in a fast-paced Windows 11 and Microsoft 365 environment. This position requires a proactive approach to problem-solving, collaboration, and delivering high-quality IT services.<br><br>Responsibilities:<br>• Install, configure, and troubleshoot both hardware and software to ensure optimal performance.<br>• Manage service desk tickets by providing timely updates, escalating complex issues, and ensuring satisfactory resolutions.<br>• Oversee the onboarding and offboarding processes, including imaging and deploying hardware while maintaining accurate IT asset records.<br>• Detect and report phishing attempts, malware infections, and other security threats following established procedures.<br>• Support the integration of IT systems for newly acquired organizations into the company's operations.<br>• Conduct research using vendor resources and forums to identify solutions that prevent and resolve technical challenges.
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Providence, RI. In this role, you will assist with replacing and upgrading workstations, ensuring a seamless transition for users. This position requires technical expertise and the ability to work collaboratively with IT professionals to maintain operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Replace and upgrade desktop machines from Windows 10 to Windows 11 </p><p>• Configure laptops, install required software, and follow detailed setup instructions.</p><p>• Provide onsite support for 2-3 days to troubleshoot and resolve any setup challenges.</p><p>• Ensure proper functionality of hardware and software post-installation.</p><p>• Maintain a neat and detail-oriented appearance and adhere to a business casual dress code.</p><p>• Utilize Active Directory to manage user accounts and permissions as needed.</p><p><br></p>
