<p>We are looking for a dedicated Customer Service Manager to join our client in the Kenilworth, NJ area. In this role, you will oversee purchase orders, client communications, and ensure exceptional service and satisfaction to support the sales team. You will collaborate with clients and internal teams to provide seamless service, promote customer loyalty, and drive business growth. We are looking for someone proficient in CRM systems and can improve operational efficiency. </p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service to enhance client satisfaction and contribute to sales growth.</p><p>• Respond promptly to inquiries, resolving concerns efficiently and professionally.</p><p>• Manage customer service operations for online sales and remote showroom support.</p><p>• Provide sales assistance and support for assigned representative showrooms.</p><p>• Utilize your sales expertise to identify opportunities for upselling and cross-selling luxury products.</p><p>• Gain comprehensive product knowledge to effectively communicate features and benefits to clients.</p><p>• Build and maintain strong relationships with customers to encourage repeat business.</p><p>• Process and oversee sales orders, including delivery coordination and payment execution.</p><p>• Address returns and claims, coordinating with carriers and ensuring proper documentation.</p><p><br></p>
We are looking for an experienced Customer Service Manager to oversee and optimize our patient access operations in Pittsburgh, Pennsylvania. This role is critical to ensuring smooth registration processes, effective staff management, and exceptional service delivery. The ideal candidate will bring strong leadership skills and a commitment to enhancing customer experiences in a healthcare environment.<br><br>Responsibilities:<br>• Supervise the registration and pre-registration tasks performed by staff, ensuring daily completion and providing necessary training.<br>• Develop and manage staff schedules, including rotations, time-off requests, and coverage adjustments, while minimizing overtime and maintaining productivity.<br>• Monitor and improve upfront collection processes by setting goals, offering coaching, and addressing performance issues as needed.<br>• Establish and refine departmental procedures, conducting regular audits and staff training to promote continuous improvement.<br>• Serve as a resource for employees and other departments, fostering an environment of excellent customer service for both internal and external stakeholders.<br>• Lead and track assigned projects, implementing changes and reporting progress to Patient Access Leadership.<br>• Participate in daily facility operations, compiling statistical data and assisting in various departmental functions as required.<br>• Conduct employee evaluations and oversee attendance tracking systems to ensure compliance and efficiency.<br>• Attend facility meetings to align processes and maintain effective communication between clinical and administrative teams.
We are looking for a dedicated Customer Service Manager to oversee customer interactions and ensure operational excellence in a dynamic environment. This long-term contract position is based in Orlando, Florida, and offers an exciting opportunity to lead teams, enhance customer satisfaction, and optimize processes related to shipping, receiving, and order management.<br><br>Responsibilities:<br>• Manage and lead customer service teams to deliver exceptional service and resolve issues efficiently.<br>• Oversee shipping and receiving operations, ensuring timely and accurate processing of goods.<br>• Utilize software tools to manage customer accounts, process orders, and track scheduling.<br>• Develop and implement strategies for improving customer service quality and team performance.<br>• Train and mentor new employees to encourage attention to detail and align with company standards.<br>• Coordinate call center operations, ensuring seamless communication and customer satisfaction.<br>• Monitor and optimize processes related to uniform solutions and cloud-based applications.<br>• Maintain strong relationships with customers, addressing concerns and providing tailored solutions.<br>• Collaborate with cross-functional teams to align operational goals with customer needs.<br>• Analyze performance metrics to identify areas for improvement and implement corrective actions.
<p>On Behalf of our client we are looking for an experienced and motivated Customer Service Manager to lead a customer service team in Elkhart, Indiana. This role involves overseeing daily operations, ensuring excellent service delivery, and fostering a collaborative and highperforming work environment. The ideal candidate will bring strong leadership skills and a dedication to enhancing both employee and customer experiences.</p><p><br></p><p>Compensation: $60,000-$70,000 + 10% Bonus</p><p>8:00am-5:00pm– Onsite</p><p>Benefits: Medical, Dental, Vision, 401k, PTO </p><p><br></p><p><strong><em>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster</em></strong></p><p><br></p><p>Responsibilities:</p><p>• Lead and mentor the customer service team</p><p>• Cultivate a positive and productive team atmosphere</p><p>• Oversee daily customer service operations, ensuring efficient handling of inquiries, service requests, and escalations.</p><p>• Address operational challenges to improve customer satisfaction</p><p>• Provide administrative support to the District Manager</p><p>• Supervise office operations, including clerical tasks, records management, and workflow coordination.</p><p>• Organize and execute training programs, workshops, meetings, and special events to support team development.</p><p>• Make sure KPI's are met total calls, abandoned calls, wait times, etc. </p><p>• Recommend and implement process improvements to enhance service quality and operational efficiency.</p>
<p>We are looking for a Store Manager to join our team in Fairfield, California. This is a contract-to-permanent position within the wholesale distribution industry. The ideal candidate will oversee customer service operations, ensuring excellent service delivery and maintaining high standards of customer satisfaction. This role requires strong leadership and organizational skills to effectively manage teams, address customer needs, and contribute to the company’s success.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage customer service teams to ensure consistent, high-quality customer interactions.</p><p>• Develop and implement strategies to improve customer satisfaction and resolve complaints effectively.</p><p>• Manage scheduling and staffing decisions to ensure adequate coverage and optimal service levels.</p><p>• Conduct regular training sessions to enhance team performance and ensure compliance with company policies.</p><p>• Oversee inventory management and ensure accurate tracking and replenishment of products.</p><p>• Monitor compliance with safety and security protocols, addressing any discrepancies promptly.</p><p>• Conduct market research to identify opportunities for improving customer service and understand competitor practices.</p><p>• Collaborate with loss prevention teams to safeguard company assets and reduce risks.</p><p>• Supervise merchandising efforts to maximize sales and ensure displays meet company standards.</p><p>• Address operational challenges by stepping into various roles as needed during peak times or staffing shortages.</p>
<p>Are you a people‑first leader who loves developing teams, improving performance, and creating an outstanding customer experience? Do you thrive in fast‑paced environments where coaching, accountability, and positivity all matter? If so… this role was <em>made</em> for you.</p><p>We’re looking for a <strong>Customer Care Manager</strong> to lead our client's Appointment Center/Customer Care team — someone who knows how to build morale, boost KPIs, and bring out the best in every team member.</p><p><br></p><p><strong>What Makes This Role Exciting</strong></p><p>This isn’t a behind‑the‑glass leadership job. You’ll be <em>in the action</em> — coaching, strategizing, refining processes, and celebrating wins. You’ll shape a team’s culture, impact customer satisfaction, and directly influence company growth.</p><p>If you love meaningful leadership and hands‑on impact, you’ll feel right at home.</p><p><br></p><p>What You’ll Lead & Own</p><p>In this role, you’ll take charge of:</p><p><strong>Team Leadership & Coaching</strong></p><ul><li>Managing daily operations of the Appointment & Customer Care Center</li><li>Providing real‑time coaching through call reviews, scripting feedback, and performance mentoring</li><li>Supporting and developing team members to reach their full potential</li></ul><p><strong>Driving KPIs</strong></p><p>You’ll oversee improvement and consistency in:</p><ul><li>Low cancellation rate</li><li>Speed to lead</li><li>Lead‑to‑appointment conversion</li><li>Appointment run rate</li></ul><p><strong>Operational & People Management</strong></p><ul><li>Running weekly/monthly leadership meetings</li><li>Interviewing, evaluating, and partnering with HR on performance management</li><li>Supporting hiring, onboarding, and training</li><li>Handling escalated customer issues with professionalism</li><li>Overseeing receptionist and inside sales teams</li><li>Fostering a positive, engaging employee and customer experience</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Supervisor to lead and support a team in delivering excellent service and ensuring operational efficiency. Based in Franklin, Indiana, this role requires a hands-on approach to overseeing order fulfillment processes and maintaining high customer satisfaction. The ideal candidate will possess strong organizational skills and a commitment to fostering a collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and guide a team of five customer service representatives, ensuring productivity and quality standards are met.</p><p>• Oversee the complete order processing cycle, from entry to fulfillment, while identifying areas for improvement.</p><p>• Address and resolve customer inquiries or complaints promptly, maintaining a high level of satisfaction.</p><p>• Collaborate with internal departments to streamline communication and ensure seamless operations.</p><p>• Monitor team performance and provide regular feedback to support skill development.</p><p>• Implement strategies to enhance the efficiency of customer service processes and workflows.</p><p>• Ensure compliance with company policies and industry standards in all customer service activities.</p><p>• Prepare and analyze reports related to customer service metrics and team performance.</p><p>• Participate in recruiting and training efforts to build a strong customer service team.</p><p>• Act as a liaison between the team and management, facilitating clear communication and reporting.</p>
<p><strong><u>Customer Service & Operations Manager</u></strong></p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p><br></p><p>Robert Half is partnering with a leading distributor to fill a critical <strong><u>Customer Service & Operations Manager</u></strong>. In this executive-level position that is reporting to the President, you will shape and execute operational strategy across multiple departments units customer service and inside sales, purchasing, and warehousing. This is an opportunity to transform business operations, optimize processes, and drive long-term company success.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Create actionable strategies for both day-to-day operations and long-term initiatives, ensuring organizational objectives are achieved.</li><li>Help enhance customer experience and boost sales</li><li>Broaden and diversify customer base</li><li>Define, measure, and report on operational performance metrics such as service level, cost containment, delivery accuracy, and inventory management.</li><li>Collaborate directly with executive management to set budgets, resource plans, and continuous improvement priorities.</li><li>Promote a collaborative work culture dedicated to accountability and high performance.</li><li>Manage warehouse staff and their activity (receiving and storage to order fulfillment and shipping, introducing process improvements to maximize productivity and safety).</li><li>Analyze ERP and operational data to uncover trends, address bottlenecks, and enhance workflow visibility.</li><li>Oversee Procurement Manager and operations, cultivating strong vendor relationships, negotiating contracts, and managing supplier incentives to benefit the organization.</li><li>Align purchasing activity with sales and marketing goals to drive profitable growth.</li><li>Champion inventory accuracy, optimizing turnover rates and minimizing product obsolescence through proactive planning and analytics.</li><li>Standardize operational procedures and leverage technology solutions to connect and streamline processes between sales, IT, finance, and customer service.</li><li>Mentor, motivate, and develop departmental leaders through coaching and performance management, supporting professional advancement and cross-functional teamwork.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree</li><li>10+ years of related operations and supply chain management experience</li><li>Oversight of warehouse and purchasing functions</li><li>Noted strength in creating and hitting KPIs and cost efficiency.</li><li>ERP system experience</li><li>History of building, developing, and inspiring high-performing teams in fast-paced environments.</li></ul><p><br></p><p><strong>For immediate consideration</strong>, please apply today and/or email your resume to <u>Drew.Schroll@RobertHalf com.</u> All inquiries will remain confidential.</p>
<p>We are looking for a detail-oriented Customer Service Specialist to join a team in Newtown Square, Pennsylvania. This Contract to permanent position is ideal for someone with strong organizational skills and a passion for supporting administrative tasks in a dynamic environment. The role focuses on data management, customer service, and assisting in daily operations to ensure the smooth running of processes.</p><p><br></p><p>Responsibilities:</p><p>• Provide administrative support to sales producers, ensuring they have the tools and information needed to drive new sales.</p><p>• Manage and update client databases and customer relationship management systems accurately.</p><p>• Perform data entry tasks, including reformatting spreadsheets and correcting errors within the system.</p><p>• Collaborate with data analysts to input and organize information efficiently in the CRM system.</p><p>• Utilize Microsoft Excel for sorting, formatting, and organizing data.</p><p>• Respond to inbound and outbound calls, delivering excellent customer service.</p><p>• Handle E-Mail correspondence professionally and promptly.</p><p>• Schedule appointments and maintain organized calendars.</p><p>• Assist in resolving system issues by identifying and correcting inaccuracies.</p><p>• Prepare and edit documents using Microsoft Word, PowerPoint, and Outlook.</p>
<p>We are looking for a proactive and detail-oriented person for Client Services to join our team. This role blends customer service, administrative support, and billing responsibilities, making it perfect for someone who enjoys variety and thrives in a collaborative environment.</p><p>Key Responsibilities</p><p>• Serve as the first point of contact for clients: answer and route calls, greet visitors, and manage front desk operations.</p><p>• Respond to customer inquiries and prepare accurate quotes.</p><p>• Process sales orders, verify pricing, and coordinate with shipping and warehouse teams to ensure timely delivery.</p><p>• Generate, review, and track invoices; collaborate with accounting for payment processing and reconciliation.</p><p>• Maintain accurate records in CRM and order management systems.</p><p>• Perform general administrative tasks, including filing and light office upkeep.</p>
<p>The Customer Service Specialist will assist customers with product questions, order support, and general service inquiries. This role requires someone who is patient, attentive, and capable of communicating clearly with customers while maintaining a high level of professionalism. The ability to resolve issues efficiently and provide thoughtful service is essential in helping the company maintain its reputation for strong customer satisfaction. Our client is looking for a candidate who enjoys interacting with people and helping customers find solutions. The ideal professional will be organized, adaptable, and able to maintain a positive attitude while managing multiple service requests throughout the day.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist customers with product questions and order inquiries</li><li>Process returns, exchanges, and service requests</li><li>Maintain accurate records of customer communications</li><li>Work with internal teams to resolve customer issues</li><li>Provide updates regarding order status and delivery timelines</li><li>Support customer satisfaction initiatives and service improvements</li></ul>
<p>A busy company in the West Caldwell area is seeking a Commercial Lines Customer Service Representative to join their growing company. This Commercial Lines Customer Service Representative will manage client relationships, ensure accurate policy documentation, and provide exceptional support to our commercial insurance clients. The ideal Commercial Lines Customer Service Representative must have 5+ years of commercial lines experience and has experience with insurance specific systems. Responsibilities of this Commercial Lines Customer Service Representative will include but not be limited to the below.</p><p><br></p><p>Commercial Lines Customer Service Representative Responsibilities:</p><p>• Process various policy-related tasks, including endorsements, certificates of insurance, binders, renewals, and policy changes.</p><p>• Review client policies and documents to ensure accuracy and completeness.</p><p>• Respond to client inquiries about coverage, billing, and policy details in a timely manner.</p><p>• Collaborate with producers and account managers to assist with account servicing and renewal preparations.</p><p>• Maintain up-to-date and accurate client records within agency management systems.</p><p>• Coordinate with insurance carriers to address and resolve service-related issues.</p><p>• Support marketing efforts for policy renewals by gathering necessary underwriting information.</p><p>• Ensure compliance with agency standards and regulatory guidelines in all service activities.</p><p>• Deliver attentive and courteous service to clients and partners, fostering positive relationships.</p><p><br></p><p>This Commercial Lines Customer Service Representative role is paying between $75,000 and $85,000 annually depending on experience. If interested in this Commercial Lines Customer Service Representative position, apply today! </p>
<p>We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Charlotte, North Carolina. This is a Contract position, offering a great opportunity to contribute to a dynamic environment within the wholesale distribution industry. The role involves supporting customers, managing orders, and ensuring a seamless experience for both internal and external stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound customer calls with professionalism and a positive attitude.</p><p>• Create and manage sales orders for installations and services, ensuring accuracy and timeliness.</p><p>• Schedule and coordinate service appointments and installations for customers and builders.</p><p>• Update and maintain order information in Service Works and other relevant systems.</p><p>• Assist with invoicing, billing, and other administrative tasks to support operations.</p><p>• Collaborate effectively with team members while demonstrating self-motivation and initiative.</p><p>• Utilize Microsoft Excel and other web portals to manage data and track progress.</p><p>• Provide exceptional customer service by addressing inquiries and resolving issues promptly.</p><p>• Take detailed notes during training sessions to master system processes and tools.</p>
We are looking for a dedicated Customer Service Representative to join our team in Jamaica, New York. This is a long-term contract opportunity for professionals passionate about delivering exceptional service and maintaining customer satisfaction. The ideal candidate will handle various customer interactions, ensuring a seamless experience while addressing inquiries efficiently.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer inquiries and resolving issues with professionalism.<br>• Process and manage order entries accurately to ensure timely fulfillment.<br>• Deliver exceptional customer service by maintaining a friendly and helpful demeanor during all interactions.<br>• Handle both inbound and outbound calls as needed, ensuring customer needs are met.<br>• Track and document customer interactions and updates in the system for record-keeping purposes.<br>• Collaborate with team members to improve processes and enhance customer satisfaction.<br>• Provide clear and concise information to customers regarding products, services, and policies.<br>• Identify and escalate complex issues to the appropriate team or supervisor when necessary.<br>• Maintain up-to-date knowledge of company offerings to provide accurate support.<br>• Ensure compliance with company guidelines and procedures in all customer interactions.
<p>We are searching for an energetic Customer Service Representative to join a reputable automotive dealership. In this role, you will serve as the primary point of contact for customers, providing prompt and professional assistance across a variety of dealership functions.</p><p><br></p><p>Responsibilities</p><ul><li>Greet clients in person, by phone, and by email, delivering outstanding customer service at every interaction</li><li>Assess customer needs and advise on dealership services, vehicle features, and financing options</li><li>You will acquire practical experience in billing processes and delivering customer service</li><li>Coordinate service appointments, confirm schedules, and follow up with customers to ensure satisfaction</li><li>Resolve client questions, concerns, and complaints effectively with a positive attitude</li><li>Maintain accurate customer records and assist with clerical support as needed</li><li>Collaborate with sales, service, and finance departments to streamline the customer experience</li></ul><p><br></p>
<p>We are seeking an experienced Customer Service Representative for a contract-to-permanent opportunity within the manufacturing sector. This position offers the chance to work in a dynamic environment alongside collaborative colleagues focused on delivering outstanding customer experiences.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately provide price and delivery quotations, enter customer orders, and manage schedule adjustments.</li><li>Monitor assigned customer accounts, including demand forecasting, order expediting, and ongoing account detail maintenance.</li><li>Work in partnership with sales, supply chain, and manufacturing teams to address delivery performance concerns and ensure seamless fulfillment.</li><li>Maintain a high level of product and account knowledge through regular training and hands-on management.</li><li>Communicate commercial terms and product details confidently with customers and sales teams.</li><li>Proactively manage orders, maintaining consistent communication to exceed customer expectations.</li><li>Apply business guidelines to effectively resolve customer situations and inquiries.</li><li>Use intermediate system and Excel skills to analyze account data, identify trends, and contribute to performance improvements.</li><li>Collaborate efficiently within a team-oriented environment to support operational objectives.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Greenville, South Carolina. In this Contract to permanent role, you will play a key part in ensuring customer satisfaction by managing orders, addressing inquiries, and maintaining accurate records. This position requires strong organizational skills, attention to detail, and the ability to effectively manage time in a fast-paced environment.<br><br>Responsibilities:<br>• Engage with customers to provide information about products and assist with order inquiries.<br>• Process and input customer orders accurately into the system.<br>• Act as a floater to support various administrative and operational tasks as needed.<br>• Collaborate with distributors to ensure timely processing and delivery of orders.<br>• Handle inbound and outbound calls to address customer needs and resolve issues.<br>• Maintain accurate records and ensure data integrity for all transactions.<br>• Utilize numerical skills to calculate order details and verify information.<br>• Monitor schedules and prioritize tasks to meet deadlines efficiently.<br>• Communicate effectively with team members and customers to ensure smooth operations.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. This role is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional support to customers. Located in Altamonte Springs, Florida, the position offers an excellent opportunity to grow within the construction industry.<br><br>Responsibilities:<br>• Handle inbound and outbound calls with professionalism and efficiency, ensuring customer inquiries are addressed promptly.<br>• Provide accurate information regarding products and services while maintaining a positive and helpful tone.<br>• Process customer orders and ensure all entries are completed correctly and in a timely manner.<br>• Resolve customer issues and complaints by identifying solutions and following up to ensure satisfaction.<br>• Collaborate with internal teams to ensure seamless communication and effective problem-solving.<br>• Maintain detailed and organized records of customer interactions and transactions.<br>• Stay updated on company policies, procedures, and product offerings to provide accurate information.<br>• Identify opportunities to improve customer service processes and share feedback with the team.<br>• Uphold the company's reputation by delivering high-quality service and building strong customer relationships.
We are looking for an experienced Customer Service Representative to join our team in Concord, New Hampshire. This is a long-term contract position that offers an excellent opportunity to assist customers with their inquiries and provide outstanding service in the Utilities/Infrastructure industry. The role begins as an on-site position for 4-6 weeks and transitions to a hybrid schedule, with specific office and home-based workdays.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries with attention to detail and in a timely manner.<br>• Utilize CRM tools to manage customer interactions and maintain accurate records.<br>• Assist customers with billing questions and resolve payment-related issues.<br>• Provide detailed information about company services and address customer concerns.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Adapt to schedule changes during emergencies, such as storm shifts.<br>• Communicate effectively through phone and email to ensure customer satisfaction.<br>• Handle complex customer issues with patience and problem-solving skills.<br>• Follow company policies and procedures to meet service standards.<br>• Participate in training sessions and stay updated on industry practices.
We are looking for a dedicated Customer Service Representative to join our team in New York, New York. In this role, you will be responsible for providing exceptional service to clients and handling administrative tasks efficiently. This is a Contract to permanent position, offering a chance to grow within the Real Estate industry while working onsite for at least three days a week.<br><br>Responsibilities:<br>• Respond to inbound client calls with professionalism and resolve inquiries promptly.<br>• Manage customer interactions through email correspondence, ensuring accurate and timely communication.<br>• Perform data entry tasks to update and maintain records efficiently.<br>• Schedule appointments and coordinate meetings as needed.<br>• Utilize Microsoft Excel and Word to create reports and track relevant information.<br>• Handle inbound and outbound calls to address customer needs effectively.<br>• Process orders and ensure accuracy in entry and follow-ups.<br>• Work collaboratively with the team to ensure seamless service delivery.<br>• Leverage Yardi software to manage property-related tasks and operations.<br>• Maintain a high level of organization and attention to detail in all tasks.
<p>We are looking for a dedicated Data Entry/Customer Service Representative to join our team in Carol Stream, Illinois. This is a contract-to-permanent position offering an excellent opportunity to showcase your communication skills while providing exceptional support to customers. You will play a vital role in maintaining customer satisfaction and ensuring smooth order processing.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls professionally, addressing customer inquiries and resolving issues promptly.</p><p>• Process and manage customer orders accurately using order entry systems.</p><p>• Maintain detailed records of customer interactions, ensuring all documentation is up-to-date.</p><p>• Collaborate with team members to streamline customer service processes and improve efficiency.</p><p>• Utilize Microsoft Office tools to prepare reports and manage data effectively.</p><p>• Communicate clearly and effectively with customers to build strong relationships and foster trust.</p><p>• Perform basic mathematical calculations to ensure order accuracy and resolve billing concerns.</p><p>• Monitor and follow up on customer orders to ensure timely delivery.</p><p>• Provide solutions to customer complaints, ensuring a positive resolution and experience.</p><p>• Stay informed about company products and services to provide accurate information to customers.</p>
<p>We are looking for a detail-oriented and organized Customer Service Representative to join our team in Jackson, Mississippi. In this short-term contract to permanent position, you will play a vital role in ensuring exceptional customer experiences while providing administrative support. If you thrive in a fast-paced environment and have a passion for delivering great service, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to inbound and outbound customer inquiries via phone and email.</p><p>• Accurately process customer orders and ensure timely entry into the system.</p><p>• Provide administrative assistance, including maintaining organized records and documentation.</p><p>• Verify and approve invoices while resolving any discrepancies.</p><p>• Deliver outstanding customer service by addressing client concerns and providing solutions.</p><p>• Collaborate with other team members to support daily operations and meet company goals.</p><p>• Utilize Microsoft Excel to create and update reports as needed.</p><p>• Ensure all billing and invoicing tasks are completed accurately and efficiently.</p><p>• Maintain a high level of attention to detail in all tasks to ensure accuracy and quality.</p><p>• Support call center operations by handling a high volume of calls with professionalism.</p>
We are looking for an experienced Senior Business Operations Coordinator to join our team in Eden Prairie, Minnesota. In this role, you will play a critical part in overseeing and optimizing business processes while ensuring operational efficiency. This is a long-term contract position within the health insurance industry, offering an excellent opportunity to contribute to impactful projects and collaborate with a dynamic team.<br><br>Responsibilities:<br>• Coordinate day-to-day business operations to ensure smooth and efficient workflows.<br>• Manage hiring processes and liaise with offshore teams to meet staffing requirements.<br>• Oversee tasks related to TRICARE and NIS processes, ensuring compliance and accuracy.<br>• Collaborate with cross-functional teams to streamline operations and improve overall efficiency.<br>• Monitor and analyze operational metrics to identify areas for improvement and implement solutions.<br>• Support the development and execution of business strategies to achieve organizational goals.<br>• Ensure proper documentation and reporting for all operational activities.<br>• Facilitate effective communication between departments to align objectives and resolve issues.<br>• Train and mentor team members to enhance their skills and knowledge.<br>• Contribute to special projects and initiatives as needed.
We are looking for a success-driven Customer Service Representative to join our team in Cerritos, California. In this Contract to permanent position, you will play a key role in supporting clients by ensuring their needs are addressed efficiently and professionally. If you excel in communication, organization, and problem-solving, this opportunity is ideal for you.<br><br>Responsibilities:<br>• Handle incoming calls and respond promptly to customer inquiries with professionalism and accuracy.<br>• Manage email correspondence, ensuring timely and effective communication.<br>• Perform data entry tasks to maintain accurate customer records and order information.<br>• Assist with order processing and entry, ensuring all details are verified and completed.<br>• Schedule appointments and coordinate showroom visits as needed.<br>• Provide support to clients through inbound and outbound calls, addressing any concerns or questions.<br>• Utilize Microsoft Word and Excel to create documents and manage data effectively.<br>• Maintain a high level of organization while multitasking in a fast-paced environment.<br>• Collaborate with team members to enhance customer satisfaction and streamline processes.
<p>Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. For immediate consideration apply today!</p><p>· Assist customers in Spanish and English over the phone </p><p>· Receiving and placing customer service telephone calls</p><p>· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism</p><p>· Resolving customer complaints, managing database records, drafting status reports on customer service issues</p><p>· Data entry and research as required to troubleshoot customer problems </p><p><br></p><p><br></p>