We are looking for a detail-oriented and proactive Sales Support specialist to join our team in Medina, Minnesota. This role is a Contract to permanent position, offering an excellent opportunity to grow within the organization. The ideal candidate will play a vital role in ensuring smooth sales operations, delivering exceptional customer service, and providing essential administrative support.<br><br>Responsibilities:<br>• Process and manage incoming sales and purchase orders with accuracy and efficiency.<br>• Verify the accuracy of data in orders and make necessary updates as required.<br>• Handle expedited requests for rush orders and ensure timely updates for shipping and sales data.<br>• Collaborate with vendors to negotiate pricing and facilitate smooth communication.<br>• Review pending orders and address specific customer requests to maintain high service standards.<br>• Communicate with the sales team and clients to resolve queries and obtain missing information.<br>• Process payments, send invoices, and provide tracking information to customers.<br>• Assist in managing open sales and purchase orders to ensure operational efficiency.<br>• Prepare quotes for house accounts and support the team with administrative tasks.<br>• Perform data entry related to sales metrics and other essential information.
<p>Robert Half are looking for a dedicated Legal Sales Representative to join our client on a long term contract basis. This role is 100% remote. </p><p><br></p><p>In this role, you will serve as the first point of contact for individuals seeking legal help. You will confidently present the firm’s legal services, conduct scheduled consultations by phone and video, and close high-value retainers with empathy and professionalism. You will collaborate closely with attorneys and intake staff to ensure a seamless onboarding experience for new clients.</p><p>This position is ideal for a sales professional who thrives in a high-volume, metrics-driven environment and is motivated by making a meaningful impact while achieving strong results.</p><p><br></p><ul><li>Conducting scheduled consultations with prospective clients via phone, Zoom, and occasional in-person meetings</li><li>Confidently presenting and closing high-value legal retainers</li><li>Clearly and persuasively explaining the firm’s legal services</li><li>Tracking leads, conversations, follow-ups, and conversions in the CRM</li><li>Meeting or exceeding daily, monthly, and quarterly sales and performance goals</li><li>Maintaining accurate and up-to-date client and prospect records</li><li>Collaborating with attorneys and intake staff to support smooth client onboarding</li><li>Participating in weekly sales training, coaching, and performance reviews</li><li>Continuously improving performance through feedback, coaching, and metrics</li></ul><p><br></p><p><br></p>
<p>We are looking for a dedicated Technical Support Analyst to join our team in Minneapolis, Minnesota.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to end users by addressing escalated issues and delivering solutions with high efficiency.</p><p>• Collaborate with team members and external partners to troubleshoot and resolve complex technical problems.</p><p>• Document all work performed using tools like Atlassian Jira Service Management to ensure accurate tracking and reporting.</p><p>• Offer support for enterprise software systems, including Microsoft Windows, Mac OS, Office 365, Okta, SharePoint, Jamf, Apple iOS, and Android.</p><p>• Develop and maintain detailed knowledgebase articles and provide training to users and colleagues.</p><p>• Assist with vendor management efforts, ensuring optimal service delivery and adherence to contracts.</p><p>• Organize and lead technical project initiatives as required.</p><p><br></p>
<p>Key Responsibilities:</p><ul><li>Proactively reach out to prospective clients via phone, email, and virtual meetings to generate and qualify leads.</li><li>Understand customer needs and clearly communicate the value of our products or services.</li><li>Build and maintain relationships with clients, providing ongoing support and addressing inquiries in a timely manner.</li><li>Meet and exceed sales targets through effective pipeline management and closing techniques.</li><li>Document all sales activities, update CRM records, and prepare regular sales reports.</li><li>Collaborate with marketing and customer service teams to optimize outreach strategies and client satisfaction.</li></ul>
We are looking for an IT Service Desk Analyst to join our team in Golden Valley, Minnesota on a contract basis. This role involves providing in-person Level 1 IT support in a dynamic environment where service excellence is a top priority. As part of the Global Shared Services Organization, you will play a key role in enhancing the employee experience through technical expertise and innovative solutions.<br><br>Responsibilities:<br>• Provide technical troubleshooting and support for laptop hardware, software, and audiovisual equipment in conference rooms.<br>• Research, assess, and resolve incidents and service requests efficiently.<br>• Deliver exceptional customer service while maintaining a customer-first mindset.<br>• Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction.<br>• Manage escalations from external service providers to ensure timely resolution.<br>• Update standard operating procedures and service documentation to reflect current practices.<br>• Monitor and report on key performance metrics to maintain high-quality service standards.<br>• Collaborate cross-functionally to address technical challenges and improve processes.
<p>Key Responsibilities:</p><ul><li>Serve as the first point of contact for inquiries via phone, email, and in-person, providing courteous and helpful assistance.</li><li>Respond promptly to questions regarding our programs, services, events, or donations.</li><li>Maintain accurate client and donor records in our database.</li><li>Escalate issues to the appropriate team member when necessary and ensure proper follow-up.</li><li>Support special events, volunteer coordination, and community outreach as needed.</li><li>Gather feedback from stakeholders and report trends to support continuous improvement.</li></ul>
<p>We are seeking On-Line Tool Support Professionals to serve as the first point of contact for web-based tool support. This role supports clients and advisors through a high-volume inbound call environment, providing troubleshooting, education, and resolution for technical issues.</p><p><strong>Position Overview</strong></p><p>This role serves as the <strong>first point of contact</strong> for web-based tool support. You will assist clients and advisors in a <strong> inbound call environment</strong>, providing:</p><ul><li>Technical troubleshooting </li><li>Customer education </li><li>Issue resolution </li></ul><p><strong>What They’re Looking For</strong></p><ul><li>Strong personality and positive attitude </li><li>Highly <strong>process-oriented</strong> (technical skills can be taught) </li><li>Quick learner who can adapt easily </li><li>Strong customer service presence (internal + external) </li><li>Excellent communication and soft skills </li><li>Critical thinking and ability to problem-solve in real time </li><li>The “it factor” - someone who stands out and engages well </li></ul><p><em>Note: Call center experience is helpful but not required.</em></p>
<p>We are currently seeking a dedicated and experienced Spanish Bilingual Account Manager based in Blaine, Minnesota, United States. This role provides an opportunity to join our team in a dynamic and fast-paced environment. The primary function of this role is to manage a wide variety of customer inquiries, disputes, and complaints while acting as a liaison within the organization to ensure we exceed customer expectations.</p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Process and manage a diverse range of customer inquiries related to transactions, products, and services</p><p>• Handle disputes and customer complaint resolution effectively and professionally</p><p>• Coordinate with various internal departments such as engineering, procurement, production, quality, sales, and shipping to ensure timely delivery of products</p><p>• Serve as a liaison for technical support and provide basic technical assistance pertaining to products and services</p><p>• Receive order information via various means such as phone, web portals, email, regional sales, and enter required information into the operating system</p><p>• Follow up as needed to clarify order information, pricing, and shipping methods</p><p>• Manage documentations efficiently</p><p>• Use Microsoft Office Suite (Word, Excel, Outlook) proficiently for various tasks</p><p>• Prioritize and multitask numerous daily activities effectively</p><p>• Display excellent interpersonal, verbal, and written communication skills</p><p>• Handle technical problems and offer solutions</p><p>•Spanish language skills as needed for customer service is a plus.</p>
<p>We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul><p> </p>
<p>We are looking for a motivated and detail-oriented Customer Service Representative to join our team on a contract with potential for permanent employment. This role is based in Shakopee, Minnesota, and offers an excellent opportunity to contribute to the manufacturing industry by providing exceptional customer support. The ideal candidate will excel in handling inquiries, processing orders, and resolving customer concerns efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries regarding order status, delivery timelines, product specifications, and warranty information.</p><p>• Process and fulfill orders for stock products and accessories with accuracy and timeliness.</p><p>• Document customer interactions and complaints in the company’s system, ensuring proper follow-up with relevant departments and providing updates to customers.</p><p>• Investigate and resolve issues related to mis-shipments, financial discrepancies, and product history.</p><p>• Handle special projects as assigned, ensuring deadlines and quality standards are met.</p>