The Senior Customer Service Specialist serves as a subject matter expert within the customer service team, handling complex or escalated issues while delivering high-quality support. This role combines advanced problem-solving, customer advocacy, and mentorship responsibilities. The Senior Customer Service Specialist contributes to continuous improvement by identifying trends, supporting training efforts, and maintaining service excellence across all customer channels. <br> Key Responsibilities Handle escalated customer inquiries and complaints Process orders, returns, or account updates Maintain detailed records of customer interactions Assist in training and mentoring new representatives Identify trends and recommend process improvements Ensure adherence to service-level agreements (SLAs) Serve as a point of contact for complex or high-value accounts Collaborate with cross-functional teams to resolve issues Support quality assurance and coaching initiatives Contribute to knowledge base and procedure documentation
We are looking for a highly skilled Sr. Marketing Automation Specialist to join our team in Washington, District of Columbia. In this long-term contract position, you will play a pivotal role in optimizing our marketing automation processes and ensuring seamless integrations across platforms. This role requires expertise in Salesforce Marketing Cloud and a strong ability to collaborate with cross-functional teams to drive impactful marketing campaigns.<br><br>Responsibilities:<br>• Lead the migration to a new marketing automation platform, ensuring accurate data transfers and functionality preservation.<br>• Work closely with sales and other departments to gather requirements and implement tailored marketing automation solutions.<br>• Monitor and resolve database issues, including automated data syncs, imports, and extensions.<br>• Organize and maintain lists, assets, and campaigns within the marketing automation platform for optimal usability.<br>• Integrate marketing tools and systems to streamline workflows and ensure data consistency.<br>• Investigate and address system errors to maintain platform reliability.<br>• Design and execute automated marketing campaigns, journeys, and lead scoring strategies for personalized customer experiences.<br>• Collaborate with stakeholders to develop dashboards, interfaces, and system integrations.<br>• Build and manage analytic dashboards to track performance metrics and campaign outcomes.<br>• Provide training and ongoing support to team members on marketing automation best practices.
<p><br></p><p>We are seeking an experienced <strong>Project Manager</strong> to support marketing, communications, and digital engagement initiatives. This individual will play a key role in planning, coordinating, and delivering high-quality print, digital, and multimedia projects, working closely with cross-functional teams, internal stakeholders, and leadership. The ideal candidate is highly organized, detail-oriented, proactive, and comfortable managing multiple projects in a fast-paced, mission-driven environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage multiple concurrent marketing, communications, and digital engagement projects from concept through completion</li><li>Translate early-stage ideas into clear, actionable project plans with timelines, milestones, and deliverables</li><li>Coordinate with internal teams, stakeholders, and leadership to ensure alignment and timely execution</li><li>Monitor project progress, manage shifting priorities, and proactively identify and resolve risks or challenges</li><li>Review and support digital products and events, including video, email campaigns, web content, and social media assets</li><li>Ensure deliverables meet quality standards, brand guidelines, and audience engagement goals</li><li>Develop and maintain project documentation, schedules, reports, and tracking tools</li><li>Use Smartsheet or similar project management tools to manage workflows, dependencies, and reporting</li></ul><p><br></p>
<p>Our global client is seeking a <strong>Web Content Manager</strong> to oversee and manage <strong>WordPress CMS</strong>. This role will work closely with developers, editors, marketing, and creative teams to ensure the organization’s website content is engaging, accurate, accessible, and optimized for both user experience and search engines.</p><p>This is an excellent opportunity for a content professional who thrives at the intersection of <strong>digital strategy, web content management, and cross-functional collaboration</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage the <strong>WordPress CMS</strong>, collaborating with developers and editors to support organizational needs.</li><li>Conduct <strong>content audits</strong> to identify gaps, redundancies, and opportunities for improvement.</li><li>Produce <strong>site maps and visualizations</strong> to illustrate website structure and functionality.</li><li>Train staff on best practices for creating and publishing website content.</li><li>Update <strong>HTML, CSS, and JavaScript</strong> as needed to support content and functionality.</li><li>Collaborate with creative, marketing, and technical teams to maintain site standards and brand consistency.</li><li>Implement <strong>SEO strategies</strong> to maximize search rankings and analyze user engagement.</li><li>Create, edit, publish, and retire content including text, images, videos, and interactive web assets.</li><li>Track and manage requests for website updates and new projects, ensuring deadlines are met.</li><li>Roll out and maintain a strategy for managing publishing requests (e.g., office hours).</li><li>Evaluate and streamline <strong>content governance procedures</strong>; maintain documentation libraries.</li><li>Partner with business units to develop engaging <strong>landing pages</strong> and interactive experiences.</li><li>Manage <strong>URL redirects, broken links, and cookie consent content</strong>.</li><li>Serve as the primary contact for troubleshooting <strong>site performance issues</strong>.</li><li>Integrate <strong>keywords, metadata, and analytics</strong> into content strategy for SEO optimization.</li><li>Coordinate content activation with <strong>paid media and social campaigns</strong>.</li><li>Stay current with competitor sites, industry best practices, and innovations in content strategy.</li></ul><p><br></p>
<p>The Senior Platform Engineer will be responsible for designing, building, and optimizing cloud infrastructure solutions on Microsoft Azure. You will ensure that the platform is scalable, highly available, secure, and cost-efficient. As a senior member of the team, you will collaborate with cross-functional teams, including cloud architects, security teams, and development teams, to implement cutting-edge cloud solutions that meet business requirements and enhance overall operational performance.</p><p>You will have the opportunity to work with a dynamic, forward-thinking team, leveraging the latest in cloud technologies to optimize the platform, automate processes, and ensure a robust, enterprise-grade cloud environment. This work is located onsite in the DC area.</p><p><strong>A public trust is required for this role.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the design and implementation of scalable, reliable, and secure cloud-based platform solutions using Azure services (e.g., Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure App Services, Azure Storage).</li><li>Collaborate with business units and technical teams to understand requirements and design cloud solutions that align with business needs and IT strategy.</li><li>Architect cloud solutions to ensure high availability, disaster recovery, and performance optimization in a multi-cloud or hybrid environment.</li><li>Manage and maintain cloud infrastructure, ensuring consistent performance, scalability, and security of cloud-hosted applications.</li><li>Implement and maintain infrastructure automation using Infrastructure as Code (IaC) tools such as Terraform, Azure Resource Manager (ARM) templates, and Azure DevOps.</li><li>Implement security best practices for cloud resources, including encryption, identity and access management (IAM), firewall configuration, and network security.</li><li>Use tools like Azure Security Center to monitor vulnerabilities, threat intelligence, and security events.</li><li>Build and maintain CI/CD pipelines to automate the deployment of cloud applications and infrastructure updates using tools such as Azure DevOps, GitLab, or Jenkins.</li><li>Automate infrastructure provisioning, monitoring, and scaling to optimize operations and reduce manual intervention.</li><li>Drive the adoption of DevOps and automation practices across the organization to accelerate development cycles and improve platform reliability.</li><li>Monitor the health and performance of cloud resources using Azure Monitor, Log Analytics, and other monitoring tools.</li><li>Perform ongoing tuning and optimization of cloud resources to improve system performance and minimize operational costs.</li><li>Analyze system logs and metrics to troubleshoot, resolve, and prevent issues related to cloud-based applications and services.</li><li>Develop and maintain comprehensive documentation for cloud architectures, configurations, automation processes, and troubleshooting procedures.</li></ul>
<p><strong>Data Center Technician (Field Analyst) (Evening Shift)</strong></p><p><strong>Locations:</strong> Ashburn, VA and/or Manassas, VA</p><p><strong>Schedule:</strong> Tuesday–Saturday, <strong>5:00 PM – 1:00 AM</strong></p><p><strong>Role Overview</strong></p><p>This role supports day-to-day <strong>data center operations (DCO)</strong> and infrastructure projects across Ashburn and Manassas facilities. The ideal candidate has <strong>end-to-end data center experience</strong>, in a variety of functions, and is comfortable working hands-on while coordinating with vendors and internal teams. The candidate must be able to work late hours and weekend shift, which will be defined and confirmed before the start of the contract to hire opportunity. </p><p><strong>Key Responsibilities</strong></p><ul><li>Perform cradle-to-grave infrastructure work: copper and fiber cabling (Cat5/6), rack & stack, testing, troubleshooting, and decommissioning</li><li>Support power events, capacity management, and new data center build-outs</li><li>Coordinate vendors, electrical contractors, and internal stakeholders</li><li>Create, track, and close infrastructure tickets and documentation</li></ul><p><br></p>
<p>We are seeking a Senior C# / .NET Developer to support full‑lifecycle development of custom enterprise applications in a mission‑critical, highly visible environment. This role is ideal for a seasoned developer who is customer‑focused, self‑directed, and comfortable working onsite in a collaborative setting.</p><p>You will work closely with program leadership, business analysts, and engineering teams to translate business and mission requirements into high‑quality technical solutions. Strong communication skills and the ability to operate with limited supervision are essential.</p><p><br></p><p>Key Responsibilities</p><ul><li>Design, develop, and test high‑quality applications using C# and the .NET / .NET Core ecosystem</li><li>Support the full software development lifecycle, from requirements through deployment and operational support</li><li>Collaborate with program managers, business analysts, and engineers to translate requirements into technical solutions</li><li>Lead or contribute to architecture and technical design decisions</li><li>Troubleshoot, debug, and optimize application performance</li><li>Provide operational support and monitoring for deployed applications</li><li>Develop and maintain technical and system documentation</li><li>Participate in Agile development processes and ceremonies</li><li>Interface directly with customers to understand needs and ensure timely, effective delivery</li></ul>
<p>We are seeking a skilled Junior Salesforce Administrator to assist in managing and optimizing our Salesforce platform while supporting data analytics. The ideal candidate will collaborate across departments to enhance processes, enable users, and promote a data-driven culture. This role will also support system implementations, integrations, and user training.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Maintain user permissions, workflows, automation, and overall platform integrity.</li><li>Support Salesforce implementations, including data migration, system integration, and user training.</li><li>Collaborate with Finance, Marketing, and Operations to gather requirements and deliver automation and reporting solutions.</li><li>Partner with the Continuous Improvement team on Salesforce enhancement initiatives.</li><li>Conduct user training sessions, create documentation, and drive adoption of Salesforce tools and processes.</li><li>Build and maintain reports and dashboards to support strategic decision-making and provide organizational insights.</li></ul><p><br></p>
<p>We’re expanding our front-end team to support ongoing enhancements and accessibility improvements for an existing, large-scale online language assessment platform. You’ll join a coachable, collaborative group of HTML/CSS coders working through several hundred items sequentially—updating, validating, and ensuring compliance and usability.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Update and refine existing <strong>HTML/CSS</strong> across assessment items to ensure <strong>accessibility</strong> and modern compliance.</li><li>Work within text editors inside the codebase to make targeted front-end changes.</li><li>Implement and validate <strong>JavaScript</strong> adjustments as needed for behavior and interaction.</li><li>Execute accessibility checks (e.g., headings, landmarks, semantic markup, color contrast, focus order).</li><li>Validate screen reader support (e.g., <strong>JAWS</strong>) and keyboard navigation.</li><li>Use <strong>Chrome</strong> to review changes, test behaviors, and verify UI/UX integrity.</li><li>Collaborate with devs/testers to triage issues—<strong>flag</strong>, <strong>define</strong>, and hand off bugs for remediation.</li><li>Contribute to continuous improvement of testing and accessibility workflows.</li></ul><p><br></p>
We are looking for an experienced Webmaster to join our team on a contract basis in Washington, District of Columbia. This role involves providing technical leadership and guidance to ensure the effectiveness, scalability, and security of our web platforms. You will collaborate across departments, manage technical architecture decisions, and maintain high-quality coding standards.<br><br>Responsibilities:<br>• Design and implement scalable, secure, and efficient web platform architectures.<br>• Review code to ensure quality, adherence to standards, and implementation of best practices.<br>• Provide technical support and direction to the development team, helping resolve complex issues.<br>• Identify and implement appropriate tools and technologies to optimize web performance.<br>• Work closely with project managers to ensure timely delivery of web development projects.<br>• Collaborate with various departments to align technical solutions with organizational objectives.<br>• Communicate technical updates and concepts to non-technical stakeholders effectively.<br>• Monitor industry trends and incorporate innovative practices to maintain competitive web platforms.<br>• Assess risks and develop strategies to mitigate potential technical challenges.<br>• Ensure alignment between technical efforts and broader business strategies.
We are looking for a skilled Database Developer to join our team in Somerset, New Jersey. In this long-term contract position, you will play a pivotal role in managing, analyzing, and presenting data to support business operations and decision-making. This role requires a blend of technical expertise and collaboration to ensure data integrity and effective communication with stakeholders.<br><br>Responsibilities:<br>• Conduct physical inventory audits to ensure accuracy and compliance.<br>• Review audit results and verify data consistency.<br>• Develop and implement scripts to maintain data hygiene and improve data quality.<br>• Process, clean, and prepare audit data for analytical purposes.<br>• Generate ad hoc and monthly reports tailored to business needs.<br>• Collaborate closely with stakeholders and end-users to identify requirements and deliver effective solutions.<br>• Utilize tools such as ServiceNow, Splunk, Tableau, and Dataiku to support data analytics and reporting workflows.<br>• Ensure project timelines and deliverables are met through proactive planning and execution.
