Key Traits of Successful Administrative Professionals

By Robert Half August 5, 2015 at 2:15pm

Key Traits of SUCCESSFUL ADMINISTRATIVE PROFESSIONALS

What does it take to be a successful administrative professional today? OfficeTeam and the International Association of Administrative Professionals (IAAP) surveyed more than 2,200 administrative professionals and 610 senior managers to find out the most in-demand skills and attributes for support staff.

Top Administrative Skills

While administrative professionals and managers both see organizational skills as important, time management abilities are most valued by supervisors.

TIME MANAGEMENT
30% OF ADMINISTRATIVE PROFESSIONALS
39% OF SENIOR MANAGERS
ORGANIZATIONAL
30% OF ADMINISTRATIVE PROFESSIONALS
30% OF SENIOR MANAGERS
ORGANIZATIONAL
30% OF ADMINISTRATIVE PROFESSIONALS
30% OF SENIOR MANAGERS
WRITTEN/VERBAL COMMUNICATION
16% OF ADMINISTRATIVE PROFESSIONALS
19% OF SENIOR MANAGERS
SOFTWARE/TECHNOLOGY
17% OF ADMINISTRATIVE PROFESSIONALS
5% OF SENIOR MANAGERS
PROJECT MANAGEMENT
12% OF ADMINISTRATIVE PROFESSIONALS
7% OF SENIOR MANAGERS
OTHER
11% OF ADMINISTRATIVE PROFESSIONALS
5% OF SENIOR MANAGERS

Must-Have Attributes

Administrative workers and managers agree that flexibility is the most desirable quality.

FLEXIBILITY/ADAPTABILITY
61% OF ADMINISTRATIVE PROFESSIONALS
38% OF SENIOR MANAGERS
A POSITIVE ATTITUDE
19% OF ADMINISTRATIVE PROFESSIONALS
35% OF SENIOR MANAGERS
INITIATIVE
6% OF ADMINISTRATIVE PROFESSIONALS
17% OF SENIOR MANAGERS
DIPLOMACY/TACT
6% OF ADMINISTRATIVE PROFESSIONALS
10% OF SENIOR MANAGERS
OTHER
7% OF ADMINISTRATIVE PROFESSIONALS

Administrative Staff Have Increased Clout

3 in 5 administrative professionals and managers feel support staff are more valued by their companies than they were 10 years ago.

OFFICE OF THE FUTURE

Evolving workplace trends impacting administrative professionals

For more information on Office of the Future, visit officeteam.com/ootf.

© 2015 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Vet. OT-0715

All referenced trademarks are the property of their respective owners.

Source: OfficeTeam and IAAP surveys of 2,290 administrative professionals and 610 senior managers in the United States and Canada.

Some responses do not total 100 percent due to rounding.

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