Customer Service at Its Best — and Worst

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By Robert Half October 1, 2015 at 7:19am

Customer Service AT ITS BEST — AND WORST

THE CUSTOMERS HAVE SPOKEN

71% of people are likely to contact a company with feedback following a GOOD customer service experience.
79% will reach out after receiving BAD customer service.

THE GOOD, THE BAD & THE UGLY

75% of people have a good customer service experience at least once a month.
89% get bad customer service at least once a year.
42% have a bad customer service experience at least once a month!

HOW TO LOSE CUSTOMERS FAST

59% of respondents said it takes just 1 or 2 bad customer service experiences to decide not to work with a company in the future.

To learn more about the importance of good customer service, visit blog.officeteam.com.

Source: OfficeTeam survey of 1,001 workers in the United States

© 2015 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Vet.