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3 results for Product Support Specialist in Youngstown, OH

Customer Service Specialist

Akron, OH
onsite
Temporary
21 - 21 USD / Hourly
Position: CSC Business Direct Banker 1 (Contract Role)Line of Business: Customer Solutions Center (CSC)Location: Akron, Ohio, SUMMIT, 44307, United StatesTentative Hourly Pay Rate: $21 per hour Position OverviewThe CSC Business Direct Banker 1 provides inbound phone support to Huntington’s business banking customers, delivering “Simply the Best” service through consultative conversations. This role focuses on resolving customer inquiries, identifying referral opportunities, and supporting overflow needs across multiple Lines of Business (LOBs) while meeting CSC performance expectations.Business Direct Bankers act as trusted advisors, working independently and collaboratively to ensure first‑contact resolution and a seamless, professional experience for business clients. Key Responsibilities<ul><li>Provide exceptional inbound phone support to business banking customers, resolving inquiries accurately and efficiently</li><li>Engage in Service‑to‑Sales conversations by profiling customer needs and recommending appropriate Huntington products and services</li><li>Cross‑sell deposit, lending, and digital banking products while adhering to all compliance and regulatory requirements</li><li>Strive for first‑contact resolution using available tools, procedures, and resources</li><li>Maintain current knowledge of business banking products, systems, and procedures</li><li>Support overflow calls for other CSC specialty teams and Lines of Business as needed</li><li>Collaborate with CSC Development Coordinators and Experience team members on training and knowledge sharing</li><li>Meet individual and team goals related to availability, customer satisfaction, quality, and referrals</li><li>Uphold Huntington’s core values and manage reputational risk at all times</li><li>Perform additional duties as assigned to support CSC initiatives</li></ul>
2026-04-09T00:00:00Z

Customer Service Specialist

Akron, OH
onsite
Temporary
20.5 - 21 USD / Hourly
We are looking for a detail-oriented and proactive Sales/Customer Service Specialist to join our clients team in Cleveland, Ohio. In this role, you will support sales operations, assist with customer interactions, and contribute to the overall success of sales efforts. This position offers an excellent opportunity to engage with clients, manage administrative tasks, and help drive business growth. This is a hybrid role, 4 days on site. Must be local in Akron or surrounding areas. Responsibilities:• Provide administrative support to the sales team by handling quotes, managing orders, and ensuring timely entry of sales data.• Deliver exceptional customer service by addressing inquiries, resolving issues, and maintaining strong client relationships.• Participate in trade shows and association meetings to represent the company and support promotional activities.• Collaborate with internal teams to ensure accurate and efficient order processing.• Monitor sales metrics and prepare reports to assist in decision-making.• Coordinate schedules and travel arrangements for sales events.• Maintain organized records of sales transactions and client correspondence.• Assist with inside sales activities, including follow-ups and lead generation.• Support direct sales efforts by identifying opportunities and engaging with potential customers.• Stay informed about industry trends to provide insights and recommendations for sales strategies.
2026-04-08T00:00:00Z

Customer Experience Specialist

North Canton, OH
onsite
Temporary
16 - 16 USD / Hourly
About the Role:We are seeking an enthusiastic and detail-oriented Customer Relations Specialist to support our enrichment camp programs. This is a seasonal, on-site position through August 2026. Key Responsibilities:<ul><li>Develop comprehensive knowledge of our enrichment programs to effectively share information and assist participants.</li><li>Register participants via online platforms and phone.</li><li>Respond to inquiries by phone, web, and email, providing clear and accurate program information, including locations and pricing.</li><li>Guide customers through the camp website and assist with registrations.</li><li>Perform accurate and timely data entry for events and registrations.</li><li>Analyze concerns, resolve issues, and follow up with customers to ensure superior support.</li><li>Research and resolve participant-related problems with professionalism and urgency.</li><li>Represent and express excitement for our mission during customer interactions.</li><li>Deliver prepared sales scripts with soft sales techniques to increase program registrations and donations, emphasizing urgency when appropriate.</li><li>Record all details of inquiries and resolutions; process transfers, cancellations, refunds, and receipts as requested.</li><li>Prioritize, escalate, and communicate urgent issues as needed.</li><li>Perform periodic filing and administrative tasks as needed.</li><li>Liaise with internal departments, including direct partnership with the sales team for support.</li><li>Execute other related duties or assist additional departments as business needs roll over.</li></ul> Why Join Us?This position offers an exciting opportunity to make a direct impact supporting enrichment for young minds in a collaborative, mission-driven setting. If you are passionate about providing exceptional customer service and thrive in a dynamic team environment, we invite you to apply!
2026-03-31T00:00:00Z