We are looking for a skilled Systems Administrator to join our team on a contract basis in Santa Monica, California. In this role, you will manage and support critical IT systems, ensuring optimal performance and reliability. This position requires expertise in system administration tools and technologies, with a focus on maintaining secure and efficient environments.<br><br>Responsibilities:<br>• Manage and maintain Active Directory environments, ensuring proper configuration and security.<br>• Support Windows Server infrastructure, including installation, updates, and troubleshooting.<br>• Provide technical assistance for Windows 10 systems, addressing user issues and optimizing performance.<br>• Work with Dell Technologies hardware to ensure seamless operation and maintenance.<br>• Administer Citrix solutions to enhance remote access and virtual desktop environments.<br>• Monitor system performance and proactively address potential issues to minimize downtime.<br>• Implement security measures to safeguard systems and data.<br>• Collaborate with team members to develop and refine IT procedures and documentation.<br>• Conduct regular system audits and generate reports to support compliance and operational efficiency.<br>• Respond to support requests and resolve technical issues in a timely manner.
<p><strong>Senior Project Engineer – Aerospace Systems</strong></p><p><strong>Overview</strong></p><p>A growing aerospace technology organization is seeking a Senior Project Engineer to lead the definition, development, and verification of complex avionics‑related systems. This role collaborates closely with cross‑functional leadership to drive new product development from concept through qualification and release.</p><p>The ideal candidate brings deep experience in aerospace systems engineering, requirements management, and multidisciplinary coordination across hardware, software, and test teams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the full lifecycle development of aerospace sensing or computing systems, from initial concept through integration, verification, and product release.</li><li>Drive technical proposal activities, including architecture definition, compliance assessments, cost estimation, and schedule planning.</li><li>Manage system‑level requirements using industry‑standard tools, ensuring traceability, decomposition, change analysis, and verification planning.</li><li>Develop and refine requirements for technologies such as:</li><li>High‑speed digital communication interfaces (e.g., MIL‑STD‑1553, ARINC 429, RS‑485, CAN, Ethernet, USB)</li><li>Compact power systems supporting internal electronics and external components</li><li>Embedded computing platforms using CPUs, microcontrollers, or DSPs</li><li>Control circuitry for electromechanical or thermal subsystems (PID, LQG, etc.)</li><li>Dynamic modeling of aerospace sensors and associated system interactions</li><li>Mathematical modeling of system performance, including uncertainty analysis</li><li>Partner with hardware, software, and test engineering teams to ensure requirements are implementable, testable, and aligned with program objectives.</li><li>Develop test requirements for qualification and acceptance testing.</li><li>Support sustaining engineering activities for existing product lines.</li></ul><p><br></p>
<p>Kirk Key Interlock, part of the Sentric Safety Group, is seeking a Dynamics 365 Support Administrator to provide day‑to‑day operational support for Microsoft Dynamics 365 Finance & Operations (D365 F& O) across users. This role ensures the stability, performance, and reliability of D365 F& O by managing updates, supporting users from 1st to 3rd line, maintaining security and access controls, and coordinating testing cycles. The position sits within the IT Applications Team and reports to the Global Applications Lead.</p><p>This is a hands‑on technofunctional support role ideal for someone with strong D365 F& O administration experience, solid understanding of finance and supply chain workflows, and the ability to troubleshoot, document, and communicate effectively with users across multiple regions.</p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p>
<p>As a Backend Senior Software Engineer I, you are a trusted technical contributor who helps lead the design and delivery of complex features and systems within a domain. Deep expertise allows you to set direction for the team, mentor others through code reviews, pairing, and project leadership, and influence both team processes and technical outcomes. You promote engineering excellence and partner closely with cross-functional stakeholders to ensure our technical decisions align with product and business goals.</p><p><br></p><p>How We Work Together</p><p>Strategic Technical Leadership</p><p>• Technical decision-making is led with attention to both immediate customer impact and long-term business needs.</p><p>• Roadmaps are developed in collaboration with product, the team, and leadership to guide future direction.</p><p>• Architectural improvements are defined to reduce operational overhead and strengthen scalability and reliability.</p><p>Cross-Team Collaboration & Influence</p><p>• Cross-team improvements are identified and advocated for, optimizing workflows and enhancing tools with broad organizational impact.</p><p>• Collaboration is fostered through active feedback, shared learning, and a commitment to technical excellence.</p><p>• Communication is clear and engaging, introducing challenging ideas thoughtfully and translating complex concepts into accessible insights.</p><p>Problem Solving & Overcoming Obstacles</p><p>• Trade-offs between business priorities, technical constraints, and customer needs are carefully balanced to make data-driven decisions.</p><p>• Systems are simplified where possible, reducing technical debt and improving long-term maintainability and scalability.</p><p>Mentorship & Growth</p><p>• Mentorship is offered through coaching, feedback, and participation in technical hiring, ensuring culture and mission are well represented.</p><p>• Continuous feedback is sought and shared, supporting both personal development and the growth of the team.</p><p><br></p><p>Ownership & Accountability</p><p>• End-to-end system design and execution for high-impact features or systems is owned with an emphasis on quality and reliability.</p><p>• Monitoring, logging, and failure-domain strategies are built in to ensure resilience and performance.</p><p>• Project progress is tracked, risks are assessed, and plans are adapted while maintaining a long-term perspective.</p><p>Technology</p><p>• Backend engineer with a preference toward Java/Kotlin</p><p>• Deep expertise in designing, building, and maintaining large-scale systems, focusing on clean, scalable, and performant code.</p><p>• Proven SME in modern programming paradigms and languages, with rapid adaptability to new ones.</p><p>• Strong mastery of testing practices like unit, integration, end-to-end, and high code quality standards.</p><p>• Expertise in current dev tools: version control, CI/CD, IaC, containers, cloud architectures. Eager to adopt best-fit solutions.</p><p>• Passion for tracking industry trends, evaluating new tech, and driving sustainable adoptions aligned with business goals.</p><p>• Openness to incorporating AI into the dev workflow</p><p>• Bonus for Marketplace or Apps development</p><p>• Bonus for exposure to Kong or similar</p><p>• Bonus for Full Stack capabilities</p>
We are looking for an experienced Software Engineering Manager to lead technical architecture, agile delivery, and team development in Earth City, Missouri. This role involves driving innovative solutions, optimizing engineering processes, and fostering a culture of accountability and collaboration. The ideal candidate will bring a strong background in software engineering, cloud technologies, and agile methodologies to guide a dynamic team toward impactful results.<br><br>Responsibilities:<br>• Provide technical leadership in architectural planning, design reviews, and modernization initiatives to enhance system efficiency.<br>• Collaborate with architects to ensure solutions align with enterprise standards and principles, emphasizing scalability and innovation.<br>• Oversee the implementation of technical standards, performance optimization, and cost-effective solutions using Azure technologies.<br>• Evaluate emerging technologies and recommend strategies to improve delivery speed and scalability.<br>• Advocate for Agile practices by coaching teams on iterative delivery, backlog refinement, and accountability.<br>• Work closely with project managers and product owners to translate priorities into actionable user stories.<br>• Enhance engineering throughput and predictability through metrics-driven delivery management.<br>• Lead and mentor a blended team of in-house and outsourced engineers to foster technical growth and solution ownership.<br>• Drive cross-team initiatives such as technical debt reduction, CI/CD improvements, and automated testing.<br>• Ensure compliance with architectural, security, and governance standards while improving deployment reliability.
We are looking for a Sr. Software Architect to join our team in Pleasant Prairie, Wisconsin. In this long-term contract position, you will play a key role in designing and implementing scalable software solutions using cutting-edge technologies. The ideal candidate will have a deep understanding of modern software architecture and a strong ability to communicate technical concepts effectively to diverse audiences.<br><br>Responsibilities:<br>• Design and oversee the development of large-scale software systems using container orchestration and service mesh technologies.<br>• Establish and enforce standards for CI/CD pipelines, container orchestration, service mesh, and automated testing.<br>• Conduct architectural reviews and collaborate with cross-functional teams to ensure designs meet security, scalability, and business requirements.<br>• Mentor engineering teams on microservices architecture, container best practices, and DevSecOps workflows.<br>• Research, evaluate, and pilot emerging technologies in cloud-native systems, distributed architectures, and DevSecOps.<br>• Facilitate the collection and analysis of metrics, logs, and traces to monitor and debug systems effectively.<br>• Develop strategies for software improvements and advocate them to development teams.<br>• Balance hands-on coding responsibilities with strategic planning and technical leadership.<br>• Ensure software solutions are optimized for performance, scalability, and reliability.
<p>We are looking for a skilled Tech Support Lead to oversee IT operations and provide exceptional technical assistance to our team. Based 35 miles northeast of downtown Atlanta and this role requires a proactive individual capable of managing support systems, troubleshooting issues, and ensuring seamless functionality of IT resources. The ideal candidate will excel in customer service, problem-solving, and maintaining high standards of efficiency and communication.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive technical support, ensuring IT systems operate smoothly and meet business requirements.</p><p>• Track and manage service requests and incidents using the Helpdesk system, guaranteeing accuracy and timely resolutions.</p><p>• Diagnose and resolve issues related to applications, hardware, and systems, collaborating with vendors when necessary.</p><p>• Maintain high levels of customer satisfaction by adhering to service level agreements and providing clear, effective communication.</p><p>• Investigate and address system disruptions, enhancing functionality, availability, and performance.</p><p>• Provide user support for company systems, gather requirements for improvements, and drive adoption initiatives through training and communication.</p><p>• Facilitate IT onboarding and offboarding processes, ensuring secure and efficient management of user access and equipment.</p><p>• Develop and maintain knowledge base documentation to standardize processes and solutions.</p><p>• Lead on-site IT service improvement projects, ensuring successful implementation and adherence to company policies.</p><p>• Escalate unresolved technical issues to higher-level teams while following change management protocols.</p>
<p>Robert Half Technology is is looking to hire a <strong>SharePoint Developer </strong>with <strong>React </strong>experience<strong> </strong>for a firm based in Seattle, Washington. The ideal candidate should have extensive hands-on experience in cloud development, with deep expertise in Microsoft 365, SharePoint Online, and Azure cloud services. The candidate must have in-depth knowledge of the SharePoint Framework (or expertise in developing custom applications using modern front-end technologies such as React, Angular, or Vue, along with strong full-stack development skills), API development, cloud-native best practices, and DevOps processes to deliver high-quality, scalable solutions.</p><p><br></p><p><strong>Duration:</strong> 6-month contract-to-hire</p><p><strong>Schedule:</strong> Monday-Friday (Core Business Hours) PST - Flexible</p><p><strong>Location: </strong>100% Remote</p><p><br></p><p><strong>Hands-On Development:</strong></p><ul><li>Develop and maintain scalable applications using C#, SPFx, HTML, CSS, React (or framework of choice), TypeScript, JavaScript, Power Platform, Azure Cloud Services, Microsoft Graph API, PnP JS, PowerShell, SharePoint REST and custom APIs.</li><li>Develop and optimize Azure Functions, Web APIs, Runbooks and cloud-native solutions.</li><li>Automation using Power Automate and create low-code/no-code solutions using Power Apps.</li><li>Apply best practices in code quality, testing, and deployment to ensure all solutions are robust, reliable, and secure.</li><li>Work independently and troubleshoot issues, resolving technical challenges and clearing dependencies in a timely manner.</li><li>Follow coding and compliance standards, contribute to and maintain technical documentation.</li><li>Leverage AI tools and technologies throughout the development process to automate repetitive tasks, enhance code quality, and boost overall productivity.</li></ul><p><strong>Agile Practices, DevOps & Continuous Innovation:</strong></p><ul><li>Continuously learn and adopt the latest features and updates in leading cloud platforms and technologies. Explore and identify opportunities to integrate AI and intelligent features into solutions.</li><li>Collaborate closely with team members within an Agile framework, actively participating in sprint planning, assist in defining acceptance criteria, identifying any technical dependencies, and effectively sizing user stories to ensure clear requirements, and alignment with sprint goals.</li><li>Utilize Azure DevOps and GitHub to plan, track, and document work, ensuring transparency and effective project coordination</li></ul>
We are looking for a skilled SQL Database Administrator to join our team in Pompano Beach, Florida. This Contract to permanent position offers the opportunity to manage and optimize database systems within the wholesale distribution industry. The ideal candidate will ensure database security, performance, and reliability, while supporting technical teams and business objectives.<br><br>Responsibilities:<br>• Install, configure, and upgrade SQL databases, including Microsoft SQL Server, MySQL, and Oracle.<br>• Monitor database performance, troubleshoot issues, and execute tuning to optimize efficiency.<br>• Plan and implement backup, recovery, and disaster recovery strategies to ensure data availability.<br>• Develop and enforce database security measures, including permissions, roles, and encryption.<br>• Collaborate with developers to design and deploy efficient database structures and applications.<br>• Maintain documentation of database configurations, policies, and procedures.<br>• Provide technical support and resolve database-related issues for end-users and teams.<br>• Conduct regular security audits to ensure compliance with standards and mitigate risks.<br>• Optimize queries, indexes, and database elements to support fast data retrieval.<br>• Test and update disaster recovery plans to ensure preparedness for emergencies.
Position Overview: The Senior Software Engineer is responsible for developing, maintaining, and enhancing the software on embedded Linux-based devices, including RFID readers and edge computing platforms. This role is ideal for candidates who thrive in a cross-functional environment, demonstrate strong ownership of their technical domain, and are passionate about building robust device software that seamlessly integrates hardware and cloud solutions. Key Responsibilities: Develop and maintain Linux-based services, microservices, and system components (primarily using Python, Bash, or other scripting languages). Design and implement REST APIs for microservices, device UIs, and Azure cloud integrations. Collaborate with firmware engineering teams to define and consume hardware-level interfaces (RFID, GPIO, drivers, etc.). Enhance telemetry, logging, diagnostics, and observability to facilitate support for QA and Field Service teams. Write unit, integration, and system-level tests suited for embedded environments. Conduct peer code reviews, ensuring code quality, maintainability, and adherence to security and architectural standards. Document APIs, service behavior, package flows, upgrade procedures, and troubleshooting guides. Contribute to design discussions, evaluate technology stack choices, and champion improvements for performance, reliability, and architecture. Stay current with Linux, networking, packaging technologies, RFID standards, and cloud-integration approaches. Partner with QA to review test plans, validate regressions, and resolve field or production issues. Support operations and manufacturing teams by ensuring reliable flows for device provisioning, configuration, and upgrades. Mentor entry level engineers and help develop team skillsets. Demonstrate readiness to learn new frameworks, languages, and platforms as the technology evolves.
We are looking for a Product Marketing Manager to join our team in Marina Del Rey, California. In this role, you will transform complex technical concepts into clear and engaging narratives that appeal to diverse audiences, including highly technical professionals and broader customer bases. You will play a pivotal role in shaping product messaging, driving go-to-market strategies, and creating impactful content that highlights the innovation and value of our cutting-edge mesh networking solutions.<br><br>Responsibilities:<br>• Develop comprehensive go-to-market strategies for new product launches, including planning and execution.<br>• Create technical messaging and positioning that clearly communicates product capabilities and value propositions.<br>• Produce and manage diverse content formats, such as whitepapers, videos, technical articles, and product explainers.<br>• Collaborate with engineering and product teams to translate technical specifications into customer-focused benefits.<br>• Provide sales teams with high-quality collateral, including datasheets, presentations, and competitive analyses.<br>• Represent the technical aspects of products at trade shows and through digital marketing channels.<br>• Oversee the customer experience during product introductions, including packaging, support materials, and onboarding resources.<br>• Experiment with innovative storytelling methods to make complex technologies accessible and engaging.
<p>We are looking for a highly skilled Firewall Engineer I to join our team on a long-term contract basis. Based in Corinth, Texas, this role focuses on safeguarding enterprise networks and ensuring optimal performance. The ideal candidate will have extensive experience in network architecture, cybersecurity, and incident response, playing a crucial role in maintaining system reliability and protection against cyber threats.</p><p><br></p><p>Responsibilities:</p><ul><li>Design, implement, and manage enterprise-level network infrastructure to ensure high availability and scalability.</li><li>Configure and maintain essential network devices, including routers, switches, firewalls, and load balancers.</li><li>Optimize network performance and troubleshoot issues to identify and resolve root causes effectively.</li><li>Deploy robust security solutions such as firewalls, endpoint protection, and SIEM systems to protect against cyber threats.</li><li>Conduct regular vulnerability assessments and penetration testing to identify and address security risks.</li><li>Develop and enforce network security policies and procedures that align with industry standards.</li><li>Monitor security alerts and lead incident response activities to address potential threats promptly.</li><li>Maintain comprehensive documentation of network configurations, diagrams, and processes for auditing and compliance purposes.</li><li>Collaborate with cross-functional teams, including IT Support and DevOps, to implement secure solutions.</li><li>Provide advanced technical support and training to internal teams to ensure effective use of network and security systems.</li></ul>
Job Description Under the direction of the Manager and Technical Lead, this role helps drive the design, development, testing, and implementation of Java/J2EE applications. The developer will work with middleware technologies, databases, and integration services, creating detailed technical specifications and delivering high‑quality solutions. This position operates with a high level of independence and provides leadership to entry level developers.
We are looking for a Help Desk/Desktop Support Analyst to join our team in Portage, Michigan. In this role, you will provide essential IT support to ensure smooth operations, troubleshoot technical issues, and assist users with their technology needs. This position requires a proactive individual capable of handling diverse tasks and maintaining high standards of service.<br><br>Responsibilities:<br>• Operate the IT Help Desk, addressing and resolving support tickets efficiently to minimize downtime.<br>• Configure and set up new hardware and software for users, ensuring proper functionality.<br>• Provide basic training and guidance to users to enhance their understanding of IT systems.<br>• Collaborate on project-based tasks as directed by the IT Director to support organizational goals.<br>• Monitor and manage the antivirus server and patch management systems to ensure all devices are secure and up to date.<br>• Utilize remote control software to deliver support to personnel across various locations.<br>• Maintain thorough and accurate documentation for IT processes and department operations.<br>• Stay informed on industry trends by attending webinars, conferences, and educational sessions.<br>• Perform other IT-related duties as assigned to support the department's needs.
<p>We are seeking a proactive and experienced Tech Support Lead to oversee the daily operations of our Service Desk near Columbus, GA. In this role, you will ensure the efficient delivery of technical support services, uphold high customer service standards, and guide the team toward continuous improvement. The ideal candidate is a hands-on leader who can manage escalations, develop team members, and collaborate with IT leadership to drive innovation and operational excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and manage the daily operations of the Service Desk team to ensure optimal performance and adherence to company standards.</li><li>Serve as the primary escalation point for complex technical issues, providing advanced support and guidance.</li><li>Monitor and manage incident and request queues using ITSM tools to ensure timely resolution of user needs.</li><li>Oversee inventory of critical tools and parts, forecasting requirements to maintain operational continuity.</li><li>Develop, maintain, and update comprehensive knowledge base articles for the Service Desk team.</li><li>Train, mentor, and onboard Service Desk staff to ensure they have the skills and knowledge required for success.</li><li>Collaborate with IT leadership to define, audit, and improve operational procedures.</li><li>Provide hands-on support for end users and customer-facing systems, resolving technical issues efficiently.</li><li>Lead IT projects and initiatives, ensuring alignment with organizational goals and successful execution.</li><li>Partner with IT leadership to design learning paths and career development plans for team members.</li></ul><p><br></p>
<p>We are looking for a skilled Software Engineer to join our team. In this role, you will leverage your expertise to design, maintain, and enhance software solutions, ensuring seamless functionality and performance. This is a long-term contract opportunity, offering the chance to work on impactful projects and collaborate with a dynamic group of professionals.</p><p><br></p><p>Responsibilities:</p><p>• Develop, test, and implement high-quality software solutions using C# and .NET technologies.</p><p>• Collaborate with team members to analyze requirements and design scalable applications.</p><p>• Ensure compatibility and seamless integration with existing systems, particularly banking platforms.</p><p>• Troubleshoot and resolve technical issues to maintain optimal system performance.</p><p>• Contribute to the upgrade and enhancement of core systems, ensuring compliance with industry standards.</p><p>• Document software functionalities, workflows, and processes for future reference.</p><p>• Stay updated on emerging technologies and recommend improvements to software architecture.</p><p>• Participate in code reviews to ensure quality and adherence to best practices.</p><p>• Work closely with stakeholders to understand business needs and align software solutions accordingly.</p><p>• Provide technical guidance and mentoring to less experienced team members as needed.</p>
We are looking for an experienced Systems Engineer to join our team in Sacaton, Arizona. This is a long-term contract position that requires expertise in managing and optimizing IT systems and infrastructure. The ideal candidate will possess a strong technical background and demonstrate proficiency in key technologies that support business operations.<br><br>Responsibilities:<br>• Manage and maintain Active Directory environments, ensuring optimal performance and security.<br>• Administer and configure Microsoft Windows Server to support organizational needs.<br>• Oversee Azure Active Directory operations, including identity management and access controls.<br>• Implement and support Citrix technologies to enhance system functionality and user experience.<br>• Maintain and troubleshoot Microsoft Exchange systems to ensure reliable communication.<br>• Collaborate with IT teams to design and deploy system upgrades and new solutions.<br>• Monitor system performance and address any issues to minimize downtime.<br>• Develop and enforce security protocols to protect systems and data.<br>• Provide technical support and guidance to users to resolve IT-related challenges.<br>• Document system configurations and processes for future reference and compliance.
<p><strong>Role Summary</strong></p><p>As a Technical Project Manager focused on data and AWS cloud, you will lead the planning, execution, and delivery of engineering efforts involving data infrastructure, data platforms, analytics, and cloud services. You will partner with data engineering, analytics, DevOps, product, security, and business stakeholders to deliver on key strategic initiatives. You are comfortable navigating ambiguity, managing dependencies across teams, and ensuring alignment between technical direction and business priorities.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead end-to-end technical projects pertaining to AWS cloud, data platforms, data pipelines, ETL/ELT, analytics, and reporting.</li><li>Define project scope, objectives, success criteria, deliverables, and timelines in collaboration with stakeholders.</li><li>Create and maintain detailed project plans, roadmaps, dependency maps, risk & mitigation plans, status reports, and communication plans.</li><li>Track and monitor project progress, managing changes to scope, schedule, and resources.</li><li>Facilitate agile ceremonies (e.g., sprint planning, standups, retrospectives) or hybrid methodologies as appropriate.</li><li>Serve as the bridge between technical teams (data engineering, DevOps, platform, security) and business stakeholders (product, analytics, operations).</li><li>Identify technical and organizational risks, escalate when needed, propose mitigation or contingency plans.</li><li>Drive architectural and design discussions, ensure technical feasibility, tradeoff assessments, and alignment with cloud best practices.</li><li>Oversee vendor, third-party, or external partner integrations and workstreams.</li><li>Ensure compliance, security, governance, and operational readiness (e.g., data privacy, logging, monitoring, SLA) are baked into deliverables.</li><li>Conduct post-implementation reviews, lessons learned, and process improvements.</li><li>Present regularly to senior leadership on project status, challenges, KPIs, and outcomes.</li></ul>
We are looking for a skilled Deployment Technician to join our team in Orange, Connecticut. In this Contract to permanent position, you will play a vital part in supporting end users and ensuring smooth technology operations. This is an excellent opportunity for professionals with a strong background in desktop support and IT deployments.<br><br>Responsibilities:<br>• Provide comprehensive desktop support to resolve technical issues for end users.<br>• Perform upgrades to Windows 10 and 11 operating systems, ensuring seamless transitions.<br>• Execute PC refresh and lifecycle refresh processes to maintain optimal system performance.<br>• Configure and deploy computer hardware, ensuring proper installation and functionality.<br>• Manage Active Directory tasks, including user account creation and maintenance.<br>• Collaborate with team members to address deployment challenges and deliver solutions.<br>• Maintain detailed documentation of configurations, deployments, and system updates.<br>• Conduct troubleshooting and resolve hardware and software issues effectively.<br>• Support end users with technical inquiries and deliver exceptional customer service.
We are looking for an experienced Network/Systems Administrator to join our team in Ridgeway, South Carolina. This contract-to-permanent position offers an opportunity to support and maintain critical IT systems in a dynamic manufacturing environment. The ideal candidate will have a strong background in network management, system administration, and technical troubleshooting.<br><br>Responsibilities:<br>• Maintain and optimize factory IT systems, including servers, network infrastructure, and devices used by end-users.<br>• Diagnose and resolve connectivity issues related to switches, firewalls, and wireless networks.<br>• Provide hands-on technical assistance to office and production staff, addressing hardware, software, printer, and user access concerns.<br>• Ensure production-critical IT systems remain operational and minimize downtime.<br>• Collaborate with external vendors and corporate IT teams to address technical challenges and implement effective solutions.<br>• Monitor system performance, conduct regular data backups, apply patches, and enforce basic cybersecurity protocols.<br>• Manage network cabling and ensure proper configuration for LAN and WAN technologies.<br>• Support and troubleshoot issues related to Microsoft 365 and Active Directory environments.<br>• Implement foundational practices for system monitoring and maintaining IT equipment.<br>• Assist with the installation and configuration of Cisco routers and other network devices.
We are looking for an experienced Project Manager/Sr. Consultant to join our team in Cambridge, Massachusetts. This role involves developing and designing comprehensive courses tailored for datacenter and critical infrastructure professionals. You will play a key part in creating instructional materials and tools that help learners excel in their roles, such as datacenter technicians and analysts. This is a contract position with the potential for a permanent role, offering the opportunity to contribute to impactful educational initiatives.<br><br>Responsibilities:<br>• Design and develop end-to-end course content for datacenter and critical infrastructure training.<br>• Collaborate with a team of instructional designers and developers to create classroom-ready materials.<br>• Build curriculum materials including tasks, job aids, and lists to enhance learner engagement.<br>• Create instructional tools using platforms such as Google Docs, Google Slides, and Articulate 360.<br>• Incorporate augmented reality elements where applicable to enrich learning experiences.<br>• Work closely with analysts to transform design and market insights into effective course materials.<br>• Develop content on topics such as datacenter hardware, cooling systems, power distribution, and motor control systems.<br>• Ensure the curriculum aligns with industry standards and prepares learners for real-world challenges.<br>• Optionally deliver training sessions and workshops at our facility.<br>• Report progress and outcomes to the VP of Product.
<p>The Help Desk Level 2 professional serves as a technical escalation point for resolving moderate to complex IT support issues that cannot be solved by Level 1 support. This role provides hands-on troubleshooting, system administration support, and contributes to the efficiency of the IT support operation. The Level 2 analyst also helps develop and document procedures, mentors Level 1 staff, and ensures high standards of customer service and problem resolution.</p><p>Key Responsibilities:</p><ul><li>Respond promptly to escalated service requests and incidents via phone, email, ticketing system, or in person.</li><li>Diagnose, research, and resolve complex software, hardware, and networking issues, ensuring minimal downtime for end-users.</li><li>Administer user accounts, permissions, and security groups in Active Directory or other corporate systems.</li><li>Support and maintain desktops, laptops, mobile devices, and peripheral equipment including installation, configuration, upgrades, and troubleshooting.</li><li>Escalate unresolved issues to Level 3 or specialized engineering teams when necessary and follow through to resolution.</li><li>Participate in the deployment, setup, and support of new technologies, applications, and hardware (e.g., OS upgrades, software rollouts, hardware replacements).</li><li>Maintain detailed records of work performed in the IT ticketing system and contribute to the knowledge base.</li><li>Create and update technical documentation and user guides as needed.</li><li>Provide training, guidance, and mentorship to Level 1 helpdesk staff.</li><li>Monitor and report on recurring technical issues to identify trends and suggest improvements.</li></ul><p><br></p>
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<p>We’re looking for an IT Support Specialist who brings strong technical capability, solid customer service, and a willingness to learn within a fast‑moving environment. This role supports end users across multiple sites, handles a wide range of hardware and software issues, and contributes to ongoing infrastructure upgrades.</p><p><strong>Primary Responsibilities</strong></p><p>• Serve as a point of contact for end‑user issues and drive them to resolution</p><p>• Troubleshoot hardware, software, network, and operating system problems</p><p>• Partner with Senior Support Specialists when issues require deeper technical expertise</p><p>• Collaborate with peers and IT leadership to understand workflows and support needs</p><p>• Provide remote assistance through standard corporate tools</p><p>• Maintain clear ticket documentation, steps taken, and final outcomes</p><p>• Assist in creating and updating internal knowledge base content</p><p>• Coordinate with team members to resolve escalations efficiently</p><p>• Participate in on‑call coverage when needed</p><p>• Support additional IT initiatives, deployments, and project-related tasks</p><p><strong>Technical Focus</strong></p><p>• Re-image and prepare laptops </p><p>• Support a predominantly Windows 11 environment</p><p>• Handle AD/Entra ID changes, including account updates and permission management</p><p>• Provide basic support for select internal custom applications</p><p>• Assist with Office 365 account administration</p><p>• Replace and configure hardware as required</p><p><br></p><p>Interested candidates should contact Sally at 612.249.0254 or sally.lander@roberthalf.(com).</p>
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
