<p>We are seeking a Customer Service Representative to join our healthcare team in south Minneapolis, Minnesota. This role involves being a supportive and friendly voice in person and via phone, providing excellent service to our clients, and managing a variety of tasks simultaneously. The ideal candidate will be eager to learn new things and understand how their role contributes to the broader team. This position offers a contract to hire possibility. </p><p><br></p><p>Responsibilities:</p><p>• Handle between 20 and 40 calls from patients and case managers daily</p><p>• Accurately input orders into our order system</p><p>• Conduct follow-up on orders that may be delayed</p><p>• Review fee schedules to confirm benefit eligibility</p><p>• Submit and process authorizations to insurance companies</p><p>• Work proactively with management to define their career path</p><p>• Apply basic medical terminology knowledge in customer interactions</p><p>• Utilize customer service software for efficient service delivery</p><p>• Perform data entry tasks as needed</p><p>• Maintain electronic medical records in an organized and efficient manner.</p>
<p>Are you passionate about delivering a world-class customer experience? Do you thrive at solving problems and helping others succeed? We are looking for motivated candidates to join a fast-paced technical support team in a dynamic environment where you will provide Salesforce application support to customers.</p><p><br></p><p> </p><p><strong>What You’ll Do</strong></p><ul><li>Provide front-line technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow.</li><li>Troubleshoot issues related to Salesforce permissions, integrations, workflows, and custom objects.</li><li>Manage user and license administration for a Salesforce organization with 1000+ users, including setup/deactivation, roles, profiles, public groups, and permission sets.</li><li>Use tools like Apsona, Dataloader, and Workbench to import, update, and export data.</li><li>Support Salesforce Service Cloud features including case management and automation processes.</li><li>Investigate and resolve API-related issues using tools like Postman to simulate calls and validate data transactions.</li><li>Collaborate with internal teams to improve workflows, reduce repetitive tasks, and enhance system efficiency.</li></ul><p><br></p><p>Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.</p>
<p>We are looking for an experienced Business Analyst/Scrum Master to lead the delivery of high-quality data products within the manufacturing industry. This long-term contract position is based in Bayport, Minnesota, and requires close collaboration with business and IT stakeholders to align product delivery with strategic goals. The ideal candidate will excel in driving Agile practices, ensuring quality standards, and fostering team growth and collaboration.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with the Business Product Owner to prioritize and refine the team backlog, aligning tasks with business objectives and strategic goals.</p><p>• Develop and implement sprint goals, delivery plans, and milestones while ensuring timely execution.</p><p>• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives, while promoting continuous improvement.</p><p>• Address obstacles that may hinder team progress and encourage seamless collaboration and adherence to Scrum principles.</p><p>• Communicate consistently with stakeholders to ensure transparency regarding sprint progress, backlog updates, and strategic adjustments.</p><p>• Lead cross-functional planning and prioritization meetings to respond to evolving market and customer needs.</p><p>• Define quality standards and perform regular reviews to maintain high levels of product delivery performance.</p><p>• Identify and mitigate risks throughout the delivery lifecycle, including the development of contingency plans.</p><p>• Provide mentorship and guidance to team members, supporting their growth and enhancing team dynamics.</p><p>• Share best practices and insights related to product releases and updates, ensuring alignment with organizational goals.</p>
<p>We are looking for a skilled Salesforce Systems Analyst to join our team in Woodbury Minnesota. In this role, you will bridge the gap between technical expertise and business needs, ensuring seamless collaboration and effective system solutions. Your work will involve analyzing requirements, configuring Salesforce systems, and supporting organizational adoption of new functionalities.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with business stakeholders to gather, document, and refine business requirements.</p><p>• Evaluate functional requirements and contribute to the creation of business cases for system and process improvements.</p><p>• Oversee the complete software development lifecycle, including analysis, development, testing, deployment, and post-implementation support.</p><p>• Develop clear and detailed system specifications for change requests and new functionalities, ensuring efficient delivery by external developers.</p><p>• Test and validate new system developments to guarantee quality and alignment with business needs.</p><p>• Provide user support for Salesforce reports and dashboards, including access management through incident management tools like ServiceNow.</p><p>• Facilitate the adoption of Salesforce updates and enhancements across the organization.</p><p>• Ensure integration with other tools, such as Field Service, SightCall, and Butler PDF</p>
<p>We are looking for an experienced IT Project Manager to oversee and drive a variety of technology projects. This role requires a blend of project management expertise, business analysis capabilities, and technical support knowledge. </p><p><br></p><p>Responsibilities:</p><p>• Lead end-to-end IT projects, ensuring they are completed on time, within scope, and on budget.</p><p>• Develop and maintain comprehensive project plans, timelines, and progress documentation.</p><p>• Collaborate with business stakeholders to identify and translate requirements into actionable project deliverables.</p><p>• Facilitate workshops and process mapping sessions to align teams on goals and solutions.</p><p>• Coordinate efforts between internal teams and external vendors to ensure seamless project execution.</p><p>• Provide technical support and troubleshooting for system implementations and upgrades.</p><p>• Serve as a liaison between business users and technical teams, ensuring clear communication and issue resolution.</p><p>• Contribute to IT strategy by identifying opportunities for system and process improvements.</p><p>• Stay informed about emerging technologies and recommend innovative solutions.</p><p>• Support IT infrastructure projects as needed to align with organizational objectives.</p>
<p>We are looking for an experienced Scrum Master to join our team. In this role, you will guide Agile teams through Scrum principles, ensuring smooth collaboration and delivery of high-value products. You will act as a key facilitator, fostering transparency, accountability, and continuous improvement within teams and across projects.</p><p><br></p><p>Responsibilities:</p><p>• Lead Agile teams as a Scrum Master, ensuring the successful application of Scrum principles and practices.</p><p>• Facilitate essential Scrum ceremonies, including Sprint Planning, Daily Stand-Ups, Sprint Reviews, and Retrospectives.</p><p>• Coach teams and stakeholders on Agile methodologies to enhance productivity and alignment with organizational goals.</p><p>• Promote a culture of collaboration, accountability, and continuous improvement by developing and maintaining team working agreements.</p><p>• Monitor and report on team progress using Agile metrics such as velocity and burndown charts, ensuring transparency for all stakeholders.</p><p>• Identify and address impediments, risks, and interdependencies to ensure seamless project delivery.</p><p>• Support the organization in achieving Agile maturity by providing guidance on scaling Agile practices.</p><p>• Foster a safe and trusting environment that encourages problem-solving and open communication.</p><p>• Align team delivery practices with broader business objectives to ensure success.</p><p>• Perform additional duties as required to meet evolving business needs.</p>
We are looking for a highly organized and proactive Digital Project Manager to join our team on a long-term contract basis in Minneapolis, Minnesota. In this role, you will work closely with clients and internal teams to oversee the successful execution of digital projects, ensuring timelines and deliverables are met. This position offers an excellent opportunity to manage diverse projects in a dynamic agency environment.<br><br>Responsibilities:<br>• Coordinate and oversee the planning, execution, and delivery of digital projects, ensuring alignment with client expectations.<br>• Act as the primary point of contact for clients, maintaining strong relationships and facilitating effective communication.<br>• Develop and manage project schedules, timelines, and budgets to ensure on-time and within-budget delivery.<br>• Collaborate with cross-functional teams, including creative, development, and marketing, to ensure project objectives are met.<br>• Utilize digital asset management (DAM) and customer relationship management (CRM) tools to streamline workflows and enhance project outcomes.<br>• Identify potential risks and implement proactive solutions to mitigate challenges.<br>• Conduct regular project reviews and provide updates to stakeholders, ensuring transparency throughout the project lifecycle.<br>• Ensure all deliverables meet quality standards and align with the client's vision and goals.<br>• Assist in refining and improving processes to optimize project management efficiency.<br>• Stay informed on industry trends and best practices to bring innovative solutions to projects.
<p>We are looking for an experienced Agile Coach with a strong marketing background to assist our client in Minneapolis, Minnesota. In this role, you will guide cross-functional marketing teams through the adoption of Agile methodologies, transitioning from a hybrid Agile/Waterfall model to a more structured Agile framework. This position offers an exciting opportunity to promote collaboration, enhance team performance, and drive organizational agility. This engagement is initially a short-term project through EOY, focuced on the initial assessment and best practices, with the goal of extending into 2026 to dive into implementation. </p><p><br></p><p>Responsibilities:</p><p>• Lead the transition of marketing and creative teams from a hybrid Agile/Waterfall model to a formal Agile framework.</p><p>• Coach and mentor team members on Agile principles, roles, and practices to ensure successful adoption.</p><p>• Facilitate Agile ceremonies such as daily standups, retrospectives, and planning sessions to enhance team collaboration.</p><p>• Partner with leadership to develop Agile implementation strategies that align with business objectives.</p><p>• Identify and address organizational or process-related barriers that hinder team performance.</p><p>• Conduct training sessions, workshops, and one-on-one coaching to build internal Agile expertise.</p><p>• Monitor team performance metrics to assess Agile maturity and recommend areas for improvement.</p><p>• Act as a change agent to foster a culture of agility, innovation, and continuous learning.</p>
