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3 results for Customer Service Specialist in Wheaton, IL

Customer Service Representative

Aurora, IL
onsite
Temporary to Hire
21.85 - 23 USD / Hourly
We are looking for a Customer Service Representative to join a logistics-focused team in Aurora, Illinois. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, resolving product-related concerns, and providing clear guidance on technical issues in a clear and reassuring manner. The person in this role will support customers with inquiries related to product use, parts, warranties, returns, and order updates while maintaining accurate documentation and coordinating with internal teams as needed. Responsibilities: • Respond to customer inquiries about product functionality, routine care, upkeep, and common performance concerns through clear and helpful communication. • Guide customers through troubleshooting steps to identify issues and determine whether repairs or replacement components are appropriate. • Review product availability and replacement-part stock levels within Sage to support timely customer resolutions. • Assist with warranty-related requests, including registrations, coverage review, proof-of-purchase verification, and parts ordering. • Manage return requests and issue return authorizations while partnering with warehouse and accounting teams to ensure proper processing. • Provide updates on shipments, repair timelines, return activity, and order progress to keep customers informed. • Record customer conversations, actions taken, and next steps accurately in accordance with established service procedures. • Follow up on unresolved cases that require additional investigation, product research, or extended troubleshooting. • Handle inbound customer interactions efficiently and support outbound communication when additional clarification or updates are needed.
2026-08-21T00:00:00Z

Customer Service Representative

Des Plaines, IL
onsite
Temporary / Contract
19 - 24 USD / Hourly
We are looking for a customer-focused team member to support a busy banking contact center in Illinois. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and can provide a positive experience for customers calling about online banking concerns. The role is fully on-site and centers on documenting customer-reported issues accurately and routing details to the appropriate internal team for follow-up. Responsibilities: • Respond to a high volume of inbound customer calls related to online banking access and account service concerns. • Gather clear and complete details about each customer issue, recording notes with accuracy for internal review. • Forward documented cases to the appropriate support personnel for resolution when troubleshooting is not handled within this role. • Deliver courteous, attentive service on every interaction while helping customers feel heard and supported. • Enter and maintain customer information and service details within internal systems to ensure proper tracking. • Manage call flow efficiently throughout the workday while meeting service expectations in an on-site call center setting. • Support banking service operations by escalating concerns promptly and following established handling procedures.
2026-08-06T00:00:00Z

Client Relationship Specialist

Chicago, IL
onsite
Permanent / Full Time
85000 - 90000 USD / Yearly
The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>
2026-08-03T00:00:00Z