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4 results for Customer Experience Specialist in West Palm Beach, FL

Customer Service Representative 2

Stuart, FL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a Customer Service Representative 2 to support order management activities for a Contract position based in Stuart, Florida. This role focuses on delivering responsive service, maintaining accurate order records, and coordinating with internal partners to keep customer requests moving efficiently. The ideal candidate brings experience in a manufacturing environment and is comfortable working within ERP platforms to manage orders, returns, and related service issues. Responsibilities:• Enter customer orders into ERP systems with close attention to accuracy, completeness, and required documentation.• Review incoming orders for discrepancies and resolve exceptions involving pricing, quantities, and other transaction details.• Track order progress from entry through fulfillment and provide timely updates on status, changes, and delivery-related concerns.• Address customer questions and service issues involving returns, exchanges, cancellations, credits, and purchase order revisions.• Maintain organized records for order confirmations, purchase orders, and other supporting documents tied to customer transactions.• Partner with sales, logistics, finance, and production teams to coordinate smooth processing and support on-time execution.• Escalate and follow through on complex order challenges to ensure prompt resolution and a positive customer experience.• Learn and utilize assigned order management systems, beginning with Syteline training and expanding to Oracle as needed.• Contribute to a team-focused environment by providing dependable service and consistent follow-up on open items.
2026-06-04T00:00:00Z

Sales Order Processing Specialist

Plantation, FL
remote
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for a highly organized Sales Order Processing Specialist to support customer order operations for a manufacturing business in Fort Lauderdale, Florida. In this role, you will oversee the order lifecycle, respond to customer needs, and work closely with internal partners to keep transactions moving accurately and on time. This position is ideal for someone who brings strong attention to detail, a service-driven mindset, and the ability to solve issues efficiently in a fast-paced setting. Responsibilities: • Enter and process wholesale and retail sales orders with accuracy while ensuring all required information is complete. • Oversee customer orders from initial receipt through shipment and final fulfillment, keeping records current throughout the process. • Research and resolve order variances, shipping concerns, and system-related issues to minimize delays and improve customer satisfaction. • Assist customers with online portal usage, including order placement, updates, and general account support. • Partner with sales, fulfillment, and customer service teams to maintain a steady and efficient flow of orders. • Update customer account details in internal systems and maintain accurate data for ongoing order management. • Communicate clearly with customers regarding order progress, inventory availability, and resolution of service issues. • Provide attentive support to small and mid-sized accounts, helping build strong and dependable customer relationships. • Contribute to operational improvement efforts and take on additional order management or customer support tasks as business needs evolve.
2026-06-02T00:00:00Z

Customer Service Administrator

Fort Lauderdale, FL
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Customer Service Administrator to support a service-focused team in Dania Beach, Florida. This role is ideal for someone who enjoys building strong customer relationships, coordinating across departments, and keeping operations organized behind the scenes. The successful candidate will help deliver a responsive service experience by managing communication, tracking requests, and ensuring records and billing details remain accurate. Responsibilities: • Act as a primary point of contact for customers, providing timely updates and clear communication throughout the service process. • Partner with internal departments to coordinate service activities and help ensure work is completed accurately and on schedule. • Monitor service requests from initiation through completion, following up on open items to maintain a smooth customer experience. • Review completed work for accuracy and confirm billing aligns with contract terms and customer-specific agreements. • Maintain organized documentation, customer records, and administrative files to support efficient day-to-day operations. • Handle inbound and outbound customer interactions professionally, resolving questions, concerns, and service-related issues. • Work closely with cross-functional stakeholders to address challenges, improve response times, and support overall service quality.
2026-06-02T00:00:00Z

IT Service Management Specialist

Boca Raton, FL
onsite
Temporary / Contract
35 - 46 USD / Hourly
We are seeking an experienced IT Service Management Specialist to support IT service delivery and continuous improvement of key ITSM processes. This role will partner with cross-functional teams to enhance service quality, improve operational efficiency, and support process execution through ServiceNow.Responsibilities<ul><li>Support and improve core IT service management processes</li><li>Manage IT change activities, including planning, documentation, risk assessment, approvals, and post-implementation review</li><li>Oversee incident management processes to ensure timely resolution and minimal business disruption</li><li>Lead problem management efforts, including root cause analysis and long-term corrective actions</li><li>Collaborate with cross-functional teams to implement best practices and process improvements</li><li>Use ServiceNow to manage workflows, reporting, and process documentation</li><li>Help maintain service quality standards and support ITSM governance</li></ul>
2026-06-02T00:00:00Z