<p>We are seeking a skilled <strong>Power BI Engineer</strong> to design, develop, and maintain enterprise-grade business intelligence solutions using Microsoft Power BI. You will transform complex data into actionable insights through interactive dashboards, reports, and data models that empower data-driven decision-making across the organization.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Design & Develop Power BI Solutions:</strong></li><li>Build scalable, high-performance data models using Power BI Desktop and Power BI Service.</li><li>Create interactive dashboards, visualizations, and paginated reports tailored to business needs.</li><li>Implement row-level security (RLS), dynamic measures, and DAX calculations for advanced analytics.</li><li><strong>Data Integration & ETL:</strong></li><li>Connect to diverse data sources (SQL Server, Azure SQL, Excel, APIs, Databricks, Snowflake, etc.).</li><li>Design and optimize dataflows, datasets, and gateways for real-time and scheduled refreshes.</li><li>Perform data cleansing, transformation, and modeling using Power Query (M language).</li><li><strong>Collaboration & Requirements Gathering:</strong></li><li>Partner with business stakeholders, analysts, and data engineers to translate requirements into technical solutions.</li><li>Conduct workshops and demos to validate dashboard functionality and user adoption.</li><li><strong>Performance Optimization & Governance:</strong></li><li>Optimize DAX queries, model relationships, and report load times.</li><li>Implement workspace management, version control, and deployment pipelines (Power BI Deployment Pipelines).</li><li>Ensure compliance with data governance, security, and licensing best practices.</li><li><strong>Support & Maintenance:</strong></li><li>Troubleshoot report errors, refresh failures, and gateway issues.</li><li>Provide training and documentation for end-users and Power BI champions.</li></ul><p> </p>
<p>Overview</p><p>We are seeking an experienced Administrative Technician to join the team in Juno Beach, FL. This role requires a professional who can manage advanced administrative tasks, handle sensitive information with discretion, and provide high-level support to business leaders in a dynamic environment.</p><p>Key Responsibilities</p><ul><li>Perform advanced, diversified, and confidential administrative duties supporting business operations.</li><li>Prepare, interpret, and produce reports addressing reporting issues and data trends.</li><li>Conduct analysis and participate in special projects to improve workflows and processes.</li><li>Respond to information and data requests, ensuring accuracy and timeliness.</li><li>Recommend and document enhancements to internal procedures and administrative systems.</li><li>Provide comprehensive scheduling, calendaring, and coordination of meetings and deliverables.</li><li>Arrange travel logistics and coordinate staff events and functions as needed.</li><li>Prepare presentations, spreadsheets, and reports; proofread and format written materials.</li><li>Collaborate and align with other administrators to ensure leadership consistency and communication.</li><li>Maintain confidentiality of all information and coordinate with both internal and external stakeholders, including government personnel.</li></ul>
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
We are looking for an experienced Accounts Receivable Analyst to join our team in Miramar, Florida. This long-term contract position offers an exciting opportunity to manage and analyze high-volume accounts receivable data within the transport industry. The ideal candidate will excel in resolving discrepancies, collaborating with internal and external stakeholders, and ensuring accuracy in financial records.<br><br>Responsibilities:<br>• Review and analyze large volumes of accounts receivable data to identify payment discrepancies and variances.<br>• Classify discrepancies based on their nature, such as quantity, pricing, or unapplied payments.<br>• Collaborate with internal departments and customers to address outstanding issues and ensure timely collections.<br>• Record adjustments and follow-up activities accurately in financial systems.<br>• Ensure compliance with company policies and procedures while managing accounts receivable processes.<br>• Utilize advanced Excel functions, such as pivot tables and VLOOKUP, to reconcile data and support reporting.<br>• Partner with external clients, including large retail chains, to address payment-related challenges.<br>• Assist in the implementation and optimization of systems like SAP and Oracle to enhance efficiency.<br>• Prepare regular reports on accounts receivable status and collection activities.<br>• Identify opportunities for process improvement and recommend actionable solutions.
<p>The IT Project Manager will own delivery of large-scale, complex technology projects (application development, cloud migrations, platform modernizations, enterprise integrations) from inception through production rollout. You will drive clarity, alignment, and execution across engineering, product, security, and business teams while keeping scope, budget, and timelines under control.</p><p> </p><p>Key Responsibilities:</p><ul><li>Lead planning and execution of large, multi-quarter IT projects or concurrent complex initiatives</li><li>Define and lock project scope, objectives, milestones, deliverables, and success criteria in collaboration with stakeholders</li><li>Build and maintain detailed project schedules, resource plans, and RAID (risks, actions, issues, decisions) logs</li><li>Facilitate cross-functional alignment: run stand-ups, steering committees, and workshops with developers, architects, analysts, security, QA, and business sponsors</li><li>Proactively identify, mitigate, and escalate risks and dependencies</li><li>Own project financials: create budgets, track spend, manage POs/change orders, and deliver within approved funding</li><li>Implement and tailor project management frameworks (Agile, Scrum, Kanban, or hybrid) to fit team and project needs</li><li>Produce clear status reporting (executive dashboards, burndowns, milestone reviews) for leadership and stakeholders</li><li>Drive retrospectives and continuous improvement of delivery processes</li><li>Ensure compliance, security, and governance gates are met without slowing velocity</li></ul><p><br></p>
<p>We are looking for an experienced Bookkeeper to join our team in Palm Beach Gardens, Florida. The ideal candidate will manage essential financial operations while supporting the Controller with critical tasks.</p><p><br></p><p>Responsibilities:</p><p>• Process purchase orders accurately and efficiently to maintain smooth operations.</p><p>• Manage accounts payable and accounts receivable to ensure timely payments and collections.</p><p>• Handle financial tasks related to multi-family housing and real estate investments, leveraging industry knowledge.</p><p>• Assist with month-end close procedures, including reconciliations and financial statement preparation.</p><p>• Perform bank statement reconciliations to ensure accuracy in financial records.</p><p>• Collaborate with the Controller on financial reporting and other accounting functions.</p><p>• Maintain organized and detailed bookkeeping records using QuickBooks.</p><p>• Support the overall financial health of the organization through proactive management of accounting tasks.</p>
<p><strong>Software Developer – Job Description</strong></p><p>We are seeking a talented and motivated <strong>Software Developer</strong> to join our team. The ideal candidate will be responsible for designing, developing, testing, and maintaining high-quality software applications that meet business needs. This role involves collaborating closely with cross-functional teams, solving complex technical challenges, and delivering scalable, efficient solutions.</p><p><strong>Responsibilities</strong></p><ul><li>Design, develop, and maintain software applications using modern programming languages and frameworks.</li><li>Collaborate with product managers, designers, and other developers to translate requirements into technical solutions.</li><li>Write clean, efficient, and well-documented code.</li><li>Participate in code reviews and provide constructive feedback to ensure code quality.</li><li>Debug and troubleshoot issues across the software stack.</li><li>Develop and execute unit tests to ensure application reliability and performance.</li><li>Work with DevOps teams to support CI/CD pipelines and deployment processes.</li><li>Stay updated with industry best practices, emerging technologies, and software development trends.</li></ul><p><br></p>
<p>We are seeking a detail-oriented and experienced Senior Accountant to join our client's finance team in the construction sector. The ideal candidate will have a strong understanding of construction accounting principles, job costing, and financial reporting. This role is critical in ensuring accurate financial records, supporting project managers, and maintaining compliance with industry regulations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage day-to-day accounting operations including accounts payable, accounts receivable, payroll, and general ledger entries.</li><li>Prepare monthly, quarterly, and annual financial statements.</li><li>Perform job cost analysis and track project budgets vs. actuals.</li><li>Reconcile bank accounts and monitor cash flow.</li><li>Assist with budgeting and forecasting processes.</li><li>Ensure compliance with GAAP and relevant tax regulations.</li><li>Coordinate with external auditors and support audit processes.</li><li>Maintain fixed asset records and depreciation schedules.</li><li>Support project managers with financial insights and reporting.</li><li>Implement and improve internal controls and accounting procedures.</li></ul><p><br></p>
We are looking for a skilled Construction Accountant to manage the financial operations and reporting for various construction projects, including multifamily, high-rise, and hospitality developments. This role requires expertise in construction accounting processes and a strong ability to handle complex financial documentation in a dynamic work environment. The successful candidate will play a critical part in ensuring accuracy and compliance across all project-related financial activities.<br><br>Responsibilities:<br>• Manage comprehensive construction accounting processes, including job costing, reconciliations, and preparation of financial statements.<br>• Handle accurate reporting and billing for construction projects, including compliance with industry standards.<br>• Prepare and reconcile schedules for bonding, retainage, and performance bonds, ensuring proper adjustments and classifications.<br>• Reconcile vendor statements and material invoices to maintain financial accuracy.<br>• Oversee month-end closing activities and generate detailed cash flow reports.<br>• Administer payroll processes for approximately eight employees using industry-specific systems.<br>• Maintain loan schedules, fixed asset records, and prepaid insurance reconciliations.<br>• Utilize QuickBooks (Desktop or Online) to perform day-to-day accounting tasks effectively.<br>• Collaborate with project managers and leadership to provide financial insights and budget analysis.<br>• Support the preparation and submission of AIA billing and other project-related financial documentation.
We are looking for an Administrative Assistant to join our team in Miami, Florida. This position is contract-to-permanent and offers an opportunity to support essential office operations while working closely with a technician. The ideal candidate will play a key role in ensuring smooth workflows and maintaining effective communication with clients.<br><br>Responsibilities:<br>• Provide assistance with data recovery services and ensure accurate documentation.<br>• Maintain effective communication with clients regarding service updates and inquiries.<br>• Oversee daily office operations to ensure efficiency and organization.<br>• Perform data entry tasks and manage filing systems.<br>• Coordinate the shipping and return of computers and equipment to clients.
We are looking for a skilled Payroll Administrator to join our team on a contract basis in Miramar, Florida. This role involves handling payroll operations for corporate employees, ensuring accurate and timely processing of payments and maintaining compliance with payroll-related regulations. The ideal candidate will have a strong understanding of payroll systems and processes, excellent organizational abilities, and the capacity to manage a high volume of tasks effectively.<br><br>Responsibilities:<br>• Compile and prepare payroll data for submission to the payroll department, ensuring accuracy and completeness.<br>• Review employee hours and make necessary adjustments to ensure correct payment calculations.<br>• Process manual salary adjustments, including vacation pay and other compensation changes.<br>• Maintain and administer various bonus and salary programs in alignment with company policies.<br>• Calculate and validate sales commissions to ensure accuracy.<br>• Conduct audits of weekly payroll to confirm employees are paid correctly and resolve any discrepancies.<br>• Address payroll-related inquiries from employees, explaining gross-to-net calculations as needed.<br>• Generate ad hoc reports and provide relevant payroll data to stakeholders.<br>• Research and resolve discrepancies in pay or benefit hours promptly.<br>• Collaborate with internal teams and departments to ensure smooth payroll operations.
<p>We are looking for a detail-oriented Administrative Assistant to join our team in Boca Raton, Florida. This is a contract position that requires strong organizational skills and the ability to manage various administrative tasks efficiently. The ideal candidate will contribute to the smooth daily operations of a small team while supporting office management and data entry responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Provide administrative support to ensure efficient office operations.</p><p>• Perform accurate data entry and maintain organized records.</p><p>• Utilize Microsoft Office tools in addition to Salesforce to prepare documents, reports, and presentations.</p><p>• Support staff with financial and retirement industry-related tasks as needed.</p><p>• Learn and adapt to organizational tools and data analytics platforms.</p><p>• Uphold confidentiality and maintain detailed record-keeping practices.</p><p>• Contribute to team efforts by completing additional duties as assigned.</p>
<p>The Network Security Engineer will design, implement, and maintain secure enterprise network infrastructure while proactively defending against threats. You will own the availability, performance, and security of firewalls, intrusion detection/prevention systems, VPNs, and perimeter defenses across on-prem and multi-cloud environments.</p><p> </p><p>Key Responsibilities:</p><ul><li>Assess network security requirements and design hardened architectures (zero-trust, segmentation, DMZ, SASE/SSE)</li><li>Select, deploy, and integrate security appliances and software (firewalls, IDS/IPS, WAF, VPN concentrators, proxy, NAC)</li><li>Build and maintain firewall policies, NAT rules, VPN tunnels, and secure remote access solutions</li><li>Perform advanced troubleshooting of network and security incidents using packet capture, traffic analysis, and log correlation</li><li>Respond to security events, conduct root-cause analysis, and implement remediation plans</li><li>Manage and tune perimeter defenses: Palo Alto, Fortinet, Cisco Firepower, Check Point, Cloudflare, Zscaler, etc.</li><li>Implement and maintain intrusion detection/prevention (Snort, Suricata, Zeek, CrowdStrike Falcon, Microsoft Defender for Cloud)</li><li>Conduct regular security assessments, rule reviews, penetration test support, and compliance audits (PCI, SOC2, ISO27001, NIST)</li><li>Automate repetitive tasks via scripting (Python, Ansible) and infrastructure-as-code where possible</li><li>Provide Tier-3 escalation support and post-incident reporting</li></ul><p> </p>
<p>We are looking for a <strong>Commercial Real Estate Paralegal</strong> to join our team in Palm Beach Gardens, Florida. This role focuses on supporting legal operations with an emphasis on commercial real estate transactions, including acquisitions and dispositions. The ideal candidate will bring strong organizational skills and a commitment to ensuring legal processes are handled efficiently and accurately.</p><p>Responsibilities:</p><p>• Coordinate and manage due diligence activities, ensuring all required documents are received and reviewed by relevant parties.</p><p>• Maintain and update legal department calendars to track deadlines for contracts, litigation, and post-closing obligations.</p><p>• Draft corporate resolutions, consents, and certifications related to acquisitions, dispositions, and loan closings.</p><p>• Assist in portfolio insurance renewals, monitor ongoing insurance requirements, and manage claims processes with property managers and insurance agents.</p><p>• Track and organize legal department files, including corporate filings, annual reports, and business licenses.</p><p>• Prepare documents for signature, verify proper signature blocks, and ensure timely execution.</p><p>• Submit and track legal invoices, ensuring timely payments, and distribute them as necessary.</p><p>• Support commercial leasing documentation and electronic filing processes.</p><p><strong>Send a resume in confidence to Deb Montero on LinkedIn.</strong></p>
<p>We are seeking a Technical Project Manager responsible for planning, executing, and finalizing projects according to deadlines and budget. This includes acquiring resources, coordinating team efforts, and managing stakeholder expectations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead cross-functional teams on technology initiatives, ensuring alignment with business objectives.</li><li>Develop project schedules, budgets, and resource plans; manage scope, risks, and deliverables throughout the project lifecycle.</li><li>Monitor progress and report project status using key metrics, delivering regular updates to stakeholders.</li><li>Foster collaboration among team members, vendors, and business users, resolving issues and removing roadblocks as needed.</li><li>Promote best practices, including agile methodologies (e.g., Scrum, Kanban), and continuous improvement strategies on digital transformation projects.</li><li>Ensure full compliance with project standards, quality assurance, and regulatory requirements.</li></ul><p><br></p>
<p>The Order Fulfillment & Inventory Control Specialist will ensure accurate and timely processing of customer orders while maintaining optimal inventory levels. This role is critical to delivering a seamless experience for our clientele and supporting the operational backbone of our business.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Process and fulfill customer orders with accuracy and efficiency.</li><li>Monitor inventory levels and perform regular stock audits.</li><li>Coordinate with warehouse and logistics teams to ensure timely shipments.</li><li>Maintain accurate records in inventory management systems.</li><li>Identify and resolve discrepancies in stock and order data.</li><li>Assist in forecasting inventory needs based on sales trends.</li><li>Ensure compliance with company standards for quality and presentation.</li></ul><p><br></p>
We are looking for a meticulous Data Entry/Admin Assistant to join our team in Palm Beach Gardens, Florida. In this Contract to permanent role, you will play a vital part in supporting administrative tasks and ensuring accurate data management for a special project. This position offers an excellent opportunity for candidates with strong organizational skills and a desire to build experience in the financial services sector.<br><br>Responsibilities:<br>• Enter and manage data using Microsoft Excel with precision and attention to detail.<br>• Monitor financial transactions to ensure proper allocation of funds.<br>• Generate and review daily and weekly reports to verify accuracy.<br>• Provide administrative support for a designated project, collaborating closely with team members.<br>• Answer inbound calls and assist with inquiries as needed.<br>• Utilize CRM tools to organize and maintain customer information.<br>• Handle cash activity and account transactions efficiently.<br>• Assist in the buying processes and ensure compliance with established procedures.<br>• Maintain a well-organized and efficient office environment.
<p>Robert Half is partnering with a well-established company in Aventura, FL is seeking a Corporate Paralegal. This position offers 100% employer-paid medical and dental benefits for the employee, discretionary bonus and a hybrid schedule (4 days in office, 1 day remote). It is a great opportunity for a paralegal to join a stable organization and work directly with a senior attorney on a wide variety of corporate, real estate, and contract matters.</p><p><strong>Key Responsibilities</strong></p><ul><li>Review and administer contracts, including drafting amendments</li><li>Draft corporate resolutions and executive committee meeting minutes</li><li>Support real estate/property management, including vendor review and insurance compliance</li><li>Coordinate with senior counsel, management teams, and outside advisors</li></ul><p>Apply in confidence and send resume to <strong>Deb Montero on LinkedIn.</strong></p>
<p>We are looking for an experienced Tax Manager to join our team in Boca Raton, Florida. This role is ideal for a highly skilled individual with expertise in corporate tax, client interfacing and light year end tax planning. The ideal candidate would be someone coming from a large public accounting firm, seeking a role with flexibility, hybrid work environment, manageable busy seasons and that would only be responsible for review of returns. This individual would be client interfacing of high-net-worth individuals and family offices.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Manage corporate tax returns, ensuring accuracy and timely submission.</p><p>• Manage team of outside CPA firms for the processing of tax returns.</p><p>• Collaborate with internal teams to address tax-related matters and implement best practices.</p><p>• Analyze financial data to identify tax-saving opportunities and mitigate risks.</p><p>• Prepare reports and documentation.</p><p>• Stay updated on changes in tax laws and industry standards, ensuring their application to organizational practices.</p>
<p><strong>Cloud Engineer</strong></p><p>We are seeking a talented <strong>Cloud Engineer</strong> to join our infrastructure team. This role is ideal for someone who enjoys building cloud-based solutions, optimizing deployments, and supporting scalable, secure environments. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a solid foundation in cloud architecture with room to grow into more advanced engineering responsibilities.</p><p><strong>Responsibilities</strong></p><ul><li>Deploy, configure, and manage cloud resources across Azure, AWS, and/or GCP</li><li>Implement cloud security controls including IAM/RBAC permissions, encryption, policies, and MFA</li><li>Build and maintain Infrastructure-as-Code templates using Terraform, ARM/Bicep, or CloudFormation</li><li>Support CI/CD pipelines and automated deployments for application and infrastructure releases</li><li>Monitor cloud performance, availability, cost usage, and alerts using native tools</li><li>Troubleshoot cloud networking issues including firewalls, VNETs/VPCs, routing, gateways, and load balancers</li><li>Support containerized workloads using Docker and Kubernetes</li><li>Collaborate with developers, DevOps teams, and systems administrators on cloud projects</li><li>Document cloud architectures, procedures, and operational guidelines</li><li>Assist with cloud migrations, modernization initiatives, and optimization efforts</li></ul><p><br></p>
<p>We are looking for a dedicated Accounts Receivable Specialist to join our team near Margate, Florida. In this role, you will play a vital part in ensuring accurate financial records and maintaining smooth billing processes. The ideal candidate will bring expertise in accounts receivable, a keen eye for detail, and a commitment to exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Oversee accounts receivable operations, including invoicing, payment tracking, and reconciliation.</p><p>• Accurately prepare and process billing for projects, adhering to established timelines and guidelines.</p><p>• Manage lien release documentation and ensure compliance with project requirements.</p><p>• Communicate with clients and vendors to address billing inquiries and resolve payment issues.</p><p>• Answer incoming calls professionally, providing assistance and information as needed.</p><p>• Perform bookkeeping tasks such as data entry and maintaining organized financial records.</p><p>• Support month-end closing processes by preparing reports and ensuring accuracy.</p><p>• Utilize accounting software and tools to streamline financial operations and reporting.</p><p>• Collaborate with team members to maintain efficient workflows and meet deadlines.</p>
<p>We are looking for an organized and detail-oriented Accounting Assistant to join our team in North Miami, Florida. This is a long-term contract position ideal for someone with experience working - Dynamics 365 Business central</p><p>Responsibilities:</p><p>• Process and manage billing tasks, ensuring accuracy and timeliness.</p><p>• Handle accounts payable and receivable, maintaining precise financial records.</p><p>• Reconcile bank statements to maintain accurate account balances.</p><p>• Utilize QuickBooks Desktop to perform accounting functions efficiently.</p><p>• Code and process invoices while adhering to company standards.</p><p>• Support order processing and ensure smooth workflow within the team.</p><p>• Collaborate with team members to resolve discrepancies and improve financial operations.</p><p>• Participate in working interviews to demonstrate skills and fit for the role.</p>
<p>We are currently seeking applicants with experience in designing, developing, and maintaining applications using the .NET framework.</p><p><strong>Responsibilities:</strong></p><ul><li>Design, develop, test, and deploy .NET applications and web services.</li><li>Collaborate with team members to analyze user requirements and translate them into technical solutions.</li><li>Maintain and improve performance of existing .NET applications.</li><li>Troubleshoot, debug, and optimize code for efficiency and scalability.</li><li>Participate in code reviews to ensure best practices and high quality standards.</li><li>Prepare documentation for code, processes, and updates.</li><li>Integrate third-party APIs and services as required.</li><li>Stay updated on the latest .NET frameworks, tools, and technologies.</li></ul><p><br></p>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
