<p>We are looking for an experienced Customer Service Representative to join our client's dynamic team in Old Lyme, Connecticut. The ideal candidate will excel in managing customer interactions, processing orders, and maintaining detailed records with precision.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle inbound and outbound customer calls with professionalism, ensuring prompt and accurate responses to inquiries.</p><p>• Process customer orders efficiently using relevant systems and tools, maintaining accuracy and attention to detail.</p><p>• Manage communication through various platforms, including chat boxes and messaging systems, to provide timely support.</p><p>• Utilize Shopify and other systems to facilitate seamless order entry and tracking.</p><p>• Coordinate call flow effectively to maintain high levels of customer satisfaction.</p><p>• Perform data management tasks, including creating and updating records in Excel spreadsheets.</p><p>• Participate in onsite training sessions to gain a thorough understanding of company processes and tools.</p><p>• Collaborate with team members to ensure alignment on customer service goals and standards.</p><p>• Leverage expertise in J.D. Edwards or similar systems to streamline operations and enhance productivity.</p>
<p><strong>About the Company:</strong></p><p>Our client is a well-respected organization known for its commitment to customer satisfaction and excellence. They are seeking a <strong>Customer Service Representative</strong> who thrives in a fast-paced environment and is dedicated to providing outstanding service to clients, customers, or the general public. If you are passionate about helping others and have strong communication skills, this could be an excellent opportunity for you!</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Act as the first point of contact, providing exceptional customer support via phone, email, or live chat.</li><li>Resolve customer inquiries or complaints in a professional and empathetic manner.</li><li>Document customer interactions accurately within the company's CRM system.</li><li>Collaborate with team members to ensure a seamless customer experience.</li><li>Stay up to date with product, service, or company policies to address inquiries confidently.</li><li>Communicate customer feedback to the management team to improve services or address recurring challenges.</li></ul><p><br></p>
We are looking for a dedicated Client Care Coordinator to join our team in Ridgefield, Connecticut. In this Contract-to-Permanent role, you will play a vital part in ensuring our clients receive exceptional service and care by acting as a bridge between families and caregivers. This position offers the opportunity to work in the non-profit sector, making a meaningful impact on the lives of those we serve.<br><br>Responsibilities:<br>• Build and maintain strong relationships with clients by addressing concerns, ensuring satisfaction, and providing ongoing support.<br>• Collect, organize, and update medical and personal information for client files while ensuring confidentiality and compliance with relevant regulations.<br>• Match clients with caregivers based on their unique needs and preferences, ensuring the best possible pairing.<br>• Coordinate schedules and facilitate communication between clients and caregivers to ensure seamless service delivery.<br>• Collaborate with team members to improve processes and enhance the overall client experience.<br>• Offer empathetic support to clients and their families, addressing any inquiries or challenges they may face.<br>• Monitor and follow up with clients regularly to assess their satisfaction and identify opportunities for improvement.
We are looking for a dedicated Medical Collections Specialist to join our team in Holyoke, Massachusetts. This contract position offers an excellent opportunity to manage collections for self-pay patients and attorneys while working in a supportive, detail-oriented environment. The ideal candidate will bring strong communication skills, attention to detail, and proficiency in Excel to ensure the effective handling of sensitive financial matters.<br><br>Responsibilities:<br>• Negotiate payment plans and settlements with patients and attorneys while adhering to company policies and legal guidelines.<br>• Maintain accurate and detailed records of all financial transactions and communications using Excel and other systems.<br>• Analyze account histories to identify and resolve discrepancies in collaboration with internal teams.<br>• Provide excellent customer service by addressing inquiries and concerns regarding outstanding balances.<br>• Safeguard sensitive financial and personal information while maintaining confidentiality.<br>• Ensure compliance with industry standards and regulatory requirements during all collection activities.<br>• Collaborate with team members to improve processes and achieve collection targets.<br>• Generate reports on collection activity and account status for management review.<br>• Assist in the development and implementation of strategies to enhance collection efficiency.
<p><strong>POSITION: CFO - CONSTRUCTION</strong></p><p><strong>LOCATION: NEW HAVEN, CT</strong></p><p><strong>RECRUITER CONTACT: KELLEIGH MARQUARD - <em>Kelleigh.Marquard@Roberthalf</em></strong></p><p><br></p><p>We have partnered with our valued client, a successful privately held Construction organization, in search of a talented Chief Financial Officer (CFO) to lead and manage key back-office operations, including finance, IT, and HR, for their bustling organization. This high-level role offers an opportunity to shape financial strategy and collaborate closely with the company's owner on major business decisions. The ideal candidate will bring exceptional leadership skills and a proven ability to oversee critical functions while ensuring organizational success.</p><p><br></p><p>Responsibilities:</p><p>• Provide strategic oversight of finance, IT, and HR functions to ensure seamless back-office operations.</p><p>• Analyze and interpret financial statements to guide decision-making and organizational strategy.</p><p>• Develop and execute comprehensive financial plans that align with the company’s long-term goals.</p><p>• Lead project costing, pricing and budget planning with Construction Project Managers.</p><p>• Manage insurance coverage for the organization and its employees, ensuring appropriate risk mitigation.</p><p>• Review and negotiate contracts to safeguard the company’s interests and maximize value.</p><p>• Establish and maintain strong relationships with banking partners to support financial operations.</p><p>• Collaborate directly with the owner on major financial decisions and strategic initiatives.</p><p>• Lead efforts to optimize financial processes and drive efficiency across departments.</p><p>• Ensure compliance with relevant laws, regulations, and industry standards.</p><p>• Provide mentorship and leadership to internal teams, fostering a culture of accountability and excellence.</p><p><br></p><p>If you meet the requirements detailed below and are interested in this great opportunity, please email your resume in confidence to Kelleigh Marquard at Kelleigh.Marquard@roberthalf com. All inquiries are confidential. At Robert Half we never distribute your resume without your permission.</p>
