13 Results for Customer Service Manager Jobs in West Chester, PA

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Customer Service Representative

Allentown, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a professional and customer-focused Customer Service Representative to support daily client interactions and deliver excellent service across phone, email, and digital channels. This role is ideal for someone who communicates clearly, solves problems efficiently, and can manage a high volume of inquiries while maintaining accuracy and professionalism. Key Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and other communication channels.</li><li>Resolve customer issues, complaints, and service requests in a timely and professional manner.</li><li>Maintain accurate customer records and update information in CRM or internal systems.</li><li>Process orders, requests, returns, and other service-related transactions.</li><li>Escalate complex issues to the appropriate team when needed.</li><li>Collaborate with internal departments to ensure timely resolution of customer needs.</li><li>Track recurring service issues and share insights to help improve customer experience and workflow efficiency.</li><li>Support high-volume service needs while maintaining attention to detail and service quality. </li></ul>
2026-10-02T00:00:00Z

Customer Service Representative

Levittown, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Customer Service Representative to join an onsite team in Bucks County, PA. This Long-term Contract position focuses on supporting customers and prospective clients by handling incoming inquiries, processing orders, and providing accurate information throughout the sales and fulfillment cycle. The role is well suited to someone who communicates clearly, stays organized in a fast-paced setting, and takes pride in delivering dependable service and follow-through. Responsibilities:• Respond to inbound customer and prospect inquiries by phone and email, offering prompt, attentive support on products, orders, and service needs.• Create new orders and maintain existing records in company systems, ensuring all details are accurate before processing is completed.• Develop order documentation with complete instructions and supporting information, including identifying material or inventory requirements when applicable.• Confirm pricing, availability, lead times, and delivery expectations, and communicate updates clearly to customers and sales partners.• Send order confirmations and acknowledgements within established timelines to keep customers and internal stakeholders informed.• Prepare quotations and assist sales team members with pricing requests while following company guidelines for terms and approvals.• Coordinate with warehouse staff, suppliers, and other internal teams to help ensure timely shipment and resolution of order-related issues.• Maintain product, part, and kit information in internal databases and report discrepancies or service concerns so corrective action can be taken.• Participate in team meetings and collaborate closely with sales and field personnel to support customer satisfaction and efficient order management.A
2026-10-15T00:00:00Z

Customer Service Representative

Reading, PA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to support repair coordination activities for fleet units. This contract opportunity with potential for a permanent role is ideal for someone who can balance vendor communication, scheduling, and accurate record management in a fast-paced environment. The person in this role will help keep repair activity moving efficiently by monitoring service progress, updating records, and working across several business systems throughout the day. Responsibilities:• Coordinate transportation arrangements for units moving to and from external repair providers.• Communicate regularly with vendors and internal branch or office teams regarding unit location, maintenance activity, and repair progress.• Track repair timelines closely and follow up promptly on status updates, delays, and approval needs.• Escalate outstanding repair issues when necessary to help prevent service interruptions and support timely resolution.• Maintain accurate documentation for maintenance events, repair updates, and current unit status in company systems.• Enter and update information across multiple platforms while managing ongoing communication with vendors and internal stakeholders.• Use tools such as AS/400, ServiceNet, Microsoft Excel, and Microsoft Access to support daily coordination and reporting tasks.• Provide organized administrative support that helps ensure repair records, schedules, and communications remain current and complete.
2026-10-15T00:00:00Z

Customer Service Representative

Pennsauken, NJ
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a customer-focused individual to support service operations for an organization in Pennsauken, New Jersey. This Long-term Contract position is ideal for someone who can manage customer interactions, coordinate scheduling needs, and maintain accurate communication across teams. The right candidate will bring strong organizational skills, confidence with office software, and the ability to deliver a high standard of service in a fast-paced onsite environment. Responsibilities:• Handle incoming customer inquiries by phone and other channels, providing timely updates and attentive support throughout each interaction.• Coordinate account-related activities to ensure customer requests, service needs, and follow-up actions are completed accurately.• Manage scheduling and dispatch-related tasks, aligning service activity with customer expectations and internal priorities.• Maintain organized records of customer communications, job details, and service outcomes using computer-based systems.• Work closely with internal departments to resolve issues, clarify service requirements, and keep workflows moving efficiently.• Monitor open requests and proactively communicate status updates to customers to promote a positive service experience.• Use Microsoft Office and other business systems to prepare documentation, track activity, and support daily operations.
2026-10-16T00:00:00Z

Customer Service Representative

Wilmington, DE
onsite
Temporary / Contract
19 - 22 USD / Hourly
Job Summary We are seeking a professional, dependable, and customer-focused Customer Service Representative to join our call center team in Wilmington, Delaware. This is a fully onsite role requiring attendance 5 days per week. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle a high volume of inbound and outbound calls while providing excellent service to customers. Key Responsibilities<ul><li>Handle a high volume of inbound and outbound customer calls in a professional and courteous manner.</li><li>Respond to customer inquiries regarding products, services, account information, billing, or general support needs.</li><li>Resolve customer issues efficiently and accurately while maintaining a high level of customer satisfaction.</li><li>Document customer interactions, concerns, and resolutions in the appropriate systems.</li><li>Escalate complex issues to supervisors or other departments as needed.</li><li>Follow call center procedures, scripts, and quality standards.</li><li>Meet performance goals related to call volume, response time, accuracy, and customer service.</li><li>Assist with follow-up calls, emails, or other communications as required.</li><li>Maintain up-to-date knowledge of company products, services, and policies.</li><li>Collaborate with team members and leadership to support overall service goals.</li></ul>
2026-10-07T00:00:00Z

Client Services Representative

Newtown, PA
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
We are looking for a Client Services Representative to support a fast-paced public accounting environment. This role serves as a key point of contact for clients, helping ensure information is gathered accurately, timelines are met, and service remains consistent and dependable throughout the engagement lifecycle. The ideal candidate brings prior experience within an accounting firm and can confidently manage administrative, document, and client-facing tasks with a high degree of discretion. Responsibilities: • Serve as a primary contact for clients, providing timely updates and a responsive, service-oriented experience across routine interactions. • Organize and monitor the receipt of tax and accounting materials, ensuring documents are collected, sorted, and prepared for internal use. • Support the preparation, assembly, distribution, and status tracking of tax return packages to help keep engagements moving on schedule. • Draft engagement letters, written client communications, and other administrative materials needed to support daily operations. • Coordinate meetings and maintain calendars for team members, helping balance priorities and scheduling needs. • Keep client files accurate and current by managing electronic records and maintaining well-structured filing systems. • Track workflows and assist with document control and general administrative processes to improve visibility into outstanding tasks. • Reach out to clients regarding missing items or pending requests to help ensure required information is received by target deadlines. • Provide administrative support for invoicing and related accounting tasks while safeguarding confidential information.
2026-09-25T00:00:00Z

Customer Success Specialist

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally. Responsibilities:• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.• Enter, review, and validate claim data according to established procedures and quality expectations.• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.• Support additional administrative assignments and special projects as business needs require.
2026-09-18T00:00:00Z

Sales Manager

Allentown, PA
remote
Permanent / Full Time
100000 - 150000 USD / Yearly
We are looking for a Sales Manager to expand business opportunities and strengthen customer partnerships across North America within the manufacturing sector. This role focuses on growing revenue by introducing technical product solutions to customers in construction, infrastructure, industrial, and commercial markets. The ideal candidate combines consultative selling ability with a strong understanding of engineered materials and can translate customer challenges into practical, value-driven solutions. Responsibilities:• Create and carry out a market growth plan aimed at increasing sales performance and broadening the company’s presence across targeted regions.• Prospect and secure new customers by engaging contractors, distributors, engineers, consultants, owners, and other project stakeholders.• Develop lasting relationships with key decision-makers to support long-term account growth and repeat business.• Work closely with technical and engineering teams to shape solutions that align with customer specifications and project needs.• Lead customer presentations that clearly communicate product capabilities, technical advantages, and overall business value.• Oversee the entire sales process, from initial outreach and opportunity development through negotiation, closing, and rollout.• Build strategic plans for major accounts and priority prospects to drive sustained revenue expansion.• Track industry developments, competitor activity, and shifts in demand to identify emerging sales opportunities.• Represent the organization at trade shows, conferences, and client-facing events to strengthen visibility and generate leads.• Maintain dependable pipeline updates, sales forecasts, and account activity records using CRM and related sales tools.
2026-10-12T00:00:00Z

Sales Manager

Allentown, PA
onsite
Permanent / Full Time
80000 - 108000 USD / Yearly
Our client is seeking an ambitious and results-driven Sales Manager to lead business development and customer growth initiatives throughout the Northeast region, with primary responsibility for Pennsylvania, New Jersey, and New York. This is an outstanding opportunity for a high-performing sales professional who wants more than just a territory management role. The position offers significant visibility with executive leadership, ownership of a growing region, and a clearly defined path into a future Director-level leadership position as the organization continues to expand. The ideal candidate brings a proven track record of driving revenue growth, developing strategic customer relationships, and identifying new market opportunities within a manufacturing, industrial, distribution, or B2B environment. Key Responsibilities<ul><li>Develop and execute a strategic sales plan for the Northeast territory.</li><li>Drive revenue growth through both new business development and expansion of existing customer relationships.</li><li>Identify, prospect, and secure new accounts within targeted markets.</li><li>Build strong relationships with key decision-makers, stakeholders, and strategic partners.</li><li>Partner with operations, customer service, and leadership teams to ensure exceptional customer experiences.</li><li>Analyze market trends, competitive activity, and customer needs to identify growth opportunities.</li><li>Manage sales forecasting, pipeline development, and territory planning.</li><li>Conduct regular customer visits and maintain an active presence throughout the region.</li><li>Negotiate pricing, contracts, and commercial agreements.</li><li>Provide leadership with market intelligence and recommendations to support business strategy.</li><li>Serve as a trusted advisor to customers while positioning the organization for long-term growth.</li></ul>
2026-10-16T00:00:00Z

Patient Service Representative

Newark, DE
onsite
Temporary / Contract
22 - 24 USD / Hourly
Position Summary Multi-physician practice is seeking a professional, compassionate, and detail-oriented Patient Service Representative to join our team in Newark, Delaware. This role serves as a key point of contact for patients and visitors, helping ensure a positive experience through excellent customer service, accurate registration, appointment scheduling, and administrative support. The ideal candidate is organized, patient-focused, and able to thrive in a fast-paced medical office environment. Key Responsibilities<ul><li>Greet patients, visitors, and vendors in a courteous and professional manner.</li><li>Answer and direct incoming phone calls while providing excellent customer service.</li><li>Schedule, confirm, reschedule, and cancel patient appointments.</li><li>Register new patients and update demographic, insurance, and contact information in the system.</li><li>Verify insurance eligibility, obtain referrals or authorizations as needed, and collect copays.</li><li>Maintain accurate patient records and ensure all required documentation is completed.</li><li>Assist patients with forms, questions, and general office procedures.</li><li>Coordinate communication between patients, providers, clinical staff, and billing teams.</li><li>Handle check-in and check-out processes efficiently and accurately.</li><li>Maintain front desk organization and ensure patient confidentiality in accordance with HIPAA guidelines.</li><li>Support additional administrative tasks such as scanning, filing, faxing, and data entry.</li><li>Help resolve patient concerns or escalate issues appropriately to management.</li></ul>
2026-10-07T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary to Hire
17 - 17 USD / Hourly
We are looking for a compassionate and dependable 2nd Shift Call Center Specialist to join a fully onsite team in Pennsylvania. This contract-to-permanent opportunity is ideal for someone who communicates clearly, handles sensitive conversations effectively, and enjoys helping people through important next steps. In this role, you will serve as an initial point of contact, collect key details accurately, and provide a positive experience for customers navigating life insurance-related inquiries. Hours: M-F 2:30pm -10pm (2nd shift), Sundays occasionally – 9am-2pm Responsibilities:• Handle a high volume of incoming and outgoing calls while maintaining a courteous, patient, and detail-oriented approach.• Speak with customers about life insurance-related matters, gather necessary information, and document details accurately in company systems.• Guide callers through the early stages of the process by answering questions and explaining next steps clearly.• Enter and update customer records with close attention to accuracy, completeness, and timeliness.• Provide empathetic support during sensitive conversations and respond appropriately to customer concerns.• Coordinate with internal teams to ensure each inquiry is routed correctly and progresses efficiently.• Maintain consistent attendance and schedule flexibility, including second-shift hours and occasional Sunday coverage.• Support day-to-day call center operations while meeting service expectations for responsiveness and quality.
2026-10-01T00:00:00Z

Call Center Specialist

Malvern, PA
onsite
Temporary / Contract
23 - 23 USD / Hourly
We are looking for an Order Fulfillment Representative to join a busy onsite team in Malvern, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys delivering responsive customer support while handling order-related tasks with precision. In this role, you will work directly with customers to confirm details, prepare accurate documentation, and help maintain dependable records in a fast-moving environment. Responsibilities:• Manage incoming customer requests related to orders and pricing, ensuring each transaction is entered correctly and completed on time.• Speak with customers to clarify purchase details, resolve missing information, and confirm order accuracy before processing.• Prepare and update quotes based on customer needs while maintaining clear and attentive communication throughout the process.• Enter, review, and maintain customer account information to support accurate records and efficient service.• Provide day-to-day assistance in a high-volume support setting, balancing speed with attention to detail.• Use office applications and internal customer service tools to document activity, track requests, and support workflow needs.
2026-10-15T00:00:00Z

Client Relationship Coordinator

Wilmington, DE
onsite
Permanent / Full Time
0 - 0 USD / Yearly
We have partnered with a client within the Financial Services industry on their search for a Client Relationship Coordinator with proven exposure to financial planning, investment services, and/or insurance products. This role consists of providing excellent customer engagement by drafting client correspondence and documentation, preparing meetings, entering data into the company’s CRM system, collecting client payments, and coordinating with outside vendors as needed. The ideal Client Service Coordinator will also develop business plans to assist in goal setting, present product knowledge to prospective clients, negotiate agreements, and resolve all client inquiries. How you will make an impact<ul><li>Coordinate client interactions, manage appointments, and help ensure a seamless and professional client experience.</li><li>Provide administrative and operational support to professionals responsible for maintaining ongoing client relationships.</li><li>Maintain accurate client records, update CRM databases, and track follow-up activities to ensure timely communication.</li><li>Assist with scheduling, correspondence, documentation, and other tasks that support client engagement and retention.</li><li>Identify opportunities to streamline workflows and improve service delivery through technology and automation.</li><li>Embrace new software platforms and AI tools to enhance productivity, organization, and client service.</li><li>Handle sensitive client information with discretion while maintaining a high standard of professionalism and accuracy.</li><li>Collaborate with internal teams to address client needs, resolve service-related issues, and support overall business objectives.</li></ul>
2026-10-15T00:00:00Z

13 results for Customer Service Manager in West Chester, PA