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10 results for Customer Service Manager in West Chester, PA

Customer Service Representative

New Holland, PA
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a team in New Holland, PA in a Contract to Permanent position. This opportunity is well suited for someone who enjoys helping customers, handling high-volume communication, and coordinating solutions across multiple business areas. The role focuses on delivering responsive support, documenting inquiries accurately, and ensuring each issue is routed or resolved efficiently. Responsibilities:• Respond to incoming customer contacts by phone and related channels, gathering details and assessing the nature of each request.• Address service matters within assigned authority by supporting questions tied to underwriting, claims, billing, and marketing activities.• Escalate concerns that require specialized review to the appropriate internal teams and follow through to support timely resolution.• Maintain accurate records of customer interactions, requests, and outcomes to support service continuity and reporting.• Monitor recurring customer concerns and share patterns with leadership to help identify underlying causes and improvement opportunities.• Welcome visitors courteously when assigned to front desk coverage and help oversee entry access to the facility.• Provide office support for renewal mailing preparation, including assembling and organizing outgoing materials as needed.• Complete additional customer support or administrative tasks as directed by management to meet team priorities.
2026-06-12T00:00:00Z

Customer Service Representative

Norristown, PA
onsite
Temporary / Contract
23 - 23 USD / Hourly
We are looking for a customer-focused individual with strong attention to detail to support account management and order operations for a high-volume business environment in King of Prussia, Pennsylvania. This long-term contract position begins in July and is expected to run for 8 months, offering a hybrid schedule with three days onsite and two days remote. The person in this role will act as a central point of contact for customers while helping ensure orders, documentation, and service requests are handled accurately and efficiently. Success in this position requires strong communication, sound judgment, and the ability to stay organized while balancing multiple priorities. Responsibilities:• Serve as a primary contact for customer questions, providing timely updates and effective resolution to service-related concerns.• Process customer orders from entry through completion, helping to ensure accurate pricing, product availability, and shipment coordination.• Work closely with internal partners across contracts, credit, logistics, and related teams to address order discrepancies and support smooth fulfillment.• Maintain customer account information and required compliance records, including documentation needed for regulated business activities.• Investigate and resolve issues affecting orders, deliveries, or account status while keeping customers informed throughout the process.• Manage a steady volume of transactions and requests in a fast-paced setting, prioritizing urgent needs without sacrificing accuracy.• Support scheduling coverage needs within the team, including occasional rotating later shifts during the workweek.• Contribute to continuity during coverage periods by learning established processes quickly and assisting with operational handoffs as needed.
2026-06-05T00:00:00Z

Customer Service Representative

Bethlehem, PA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Robert Half is seeking a friendly, professional, and solutions-oriented Customer Service Representative to join a local and growing team. In this role, you will serve as the first point of contact for customers, providing support, resolving issues, and ensuring a positive experience across every interaction. The ideal candidate has strong communication skills, attention to detail, and the ability to manage multiple requests in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or in person</li><li>Resolve customer concerns efficiently and professionally</li><li>Maintain accurate records of customer interactions in CRM or other systems</li><li>Process orders, returns, account updates, and service requests</li><li>Escalate complex issues to the appropriate department when needed</li><li>Provide product, service, and policy information to customers</li><li>Follow up on open cases to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal teams to improve service delivery and customer outcomes</li></ul>
2026-05-29T00:00:00Z

Customer Service Representative

West Grove, PA
onsite
Temporary / Contract
18 - 18 USD / Hourly
We are looking for a Customer Service Representative to join a busy onsite team in Pennsylvania. This contract position supports daily customer interactions, order processing, and service-related follow-up while helping maintain accurate information across each request. The ideal candidate brings strong communication skills, a clear phone presence, and a careful approach to reviewing details in a fast-paced environment. Responsibilities:• Handle inbound customer inquiries by phone and provide clear, timely updates on orders and shipment status.• Enter customer orders accurately into the system and confirm information before processing.• Support claim documentation by gathering required details and completing service-related records.• Review incoming orders for accuracy, verify key information, and follow up when clarification is needed.• Respond to a steady volume of daily calls while delivering courteous and detail-focused customer support.• Work closely with a small team to keep customer requests organized and resolved efficiently.• Maintain complete and accurate files related to orders, claims, and customer communications.
2026-06-08T00:00:00Z

Customer Service Representative

Reading, PA
onsite
Temporary to Hire
18 - 20 USD / Hourly
We're hiring a detail-oriented Customer Service Representative to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow. What You’ll Be Doing:<ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
2026-06-09T00:00:00Z

Customer Support Specialist

Bethlehem, PA
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping resolve inquiries, providing product or service information, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and solid Microsoft Office skills, especially in Word, Excel, Outlook, and Teams. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer issues and escalate complex concerns when needed</li><li>Maintain accurate customer records and interaction notes in company systems</li><li>Use Microsoft Outlook to manage communications and schedule follow-ups</li><li>Prepare reports, update spreadsheets, and track support metrics using Microsoft Excel</li><li>Create and edit customer correspondence and documentation in Microsoft Word</li><li>Collaborate with internal teams using Microsoft Teams and other communication tools</li><li>Provide product, service, and account information to customers</li><li>Identify opportunities to improve processes and enhance the customer experience</li></ul>
2026-06-12T00:00:00Z

Customer Support Associate

Reading, PA
onsite
Temporary to Hire
19 - 22 USD / Hourly
🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟 Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for Entry-Level Customer Service Representatives at a company that values fresh ideas, a great attitude, and your long-term success. 📍 Location: Reading, PA💼 Type: On-site or Hybrid options available📈 Room to Grow: YES! What You’ll Do:<ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul>Why You’ll Love It Here:✅ Supportive team and hands-on training✅ Clear career path and promotions from within✅ Management Trainee track available for high-potential team members✅ Competitive pay and benefits✅ A company culture that celebrates fresh perspectives, personal growth, and your whole self
2026-06-09T00:00:00Z

Call Center Representative

Allentown, PA
onsite
Temporary / Contract
17 - 21 USD / Hourly
Robert Half is partnering with a well-established organization seeking a reliable and customer-focused Call Center Representative to join their team. This position is fully onsite, requiring daily attendance at the office to support a high-volume call center environment. Key Responsibilities:<ul><li>Handle inbound and outbound customer calls in a professional and timely manner</li><li>Provide accurate information, resolve inquiries, and escalate issues when needed</li><li>Document all interactions in the company’s CRM or call tracking system</li><li>Maintain a high level of customer satisfaction and service quality</li><li>Meet daily/weekly performance metrics (call volume, response time, etc.)</li><li>Collaborate with team members and supervisors to ensure smooth operations</li></ul>
2026-06-05T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary to Hire
18.5 - 20 USD / Hourly
We are looking for a Call Center Specialist to join a customer support team in Blue, Bell, Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, communicating clearly, and delivering dependable service in a fast-paced call center setting. The role focuses on handling a high volume of interactions, resolving questions efficiently, and ensuring each customer receives accurate and courteous support. Responsibilities:• Manage inbound customer calls and deliver prompt, attentive assistance for a wide range of service-related questions• Place outbound calls when needed to complete follow-ups, gather feedback, or support business outreach efforts• Explain company services, procedures, and policy details clearly so customers receive accurate and consistent information• Address customer concerns with sound judgment and route more complex matters to the appropriate internal team for resolution• Record call details, updates, and outcomes thoroughly in customer service platforms and internal documentation systems• Contribute to team performance goals by maintaining strong quality standards, efficiency, and customer satisfaction results• Demonstrate patience, empathy, and courtesy during every customer interaction• Use office and customer service software tools effectively to support daily call center operations
2026-06-12T00:00:00Z

Call Center Specialist

Newark, DE
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are seeking a detailed oriented, customer-focused Call Center Specialist to join our team on-site in Newark, Delaware. This role is responsible for handling inbound and outbound calls, assisting customers with questions and concerns, resolving issues efficiently, and delivering a positive service experience. The ideal candidate is an excellent communicator who can multitask, stay organized, and remain calm in a fast-paced environment. Based on general knowledge. Key Responsibilities<ul><li>Answer inbound calls and place outbound calls in a timely manner. Based on general knowledge.</li><li>Assist customers with inquiries related to products, services, accounts, orders, or general support. Based on general knowledge.</li><li>Resolve customer issues and escalate more complex concerns to the appropriate department when needed. Based on general knowledge.</li><li>Accurately document customer interactions, updates, and resolutions in the system. Based on general knowledge.</li><li>Maintain a high level of customer service and professionalism during all interactions. Based on general knowledge.</li><li>Meet performance goals related to call quality, response time, and productivity. Based on general knowledge.</li><li>Follow company procedures, scripts, and compliance guidelines when handling customer communications. Based on general knowledge.</li><li>Support team members and contribute to a collaborative call center environment. Based on general knowledge.</li></ul>
2026-06-02T00:00:00Z