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7 results for Customer Experience Specialist in Washington, DC

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
This role delivers responsive customer service while resolving inquiries and documenting interactions accurately. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-09-01T00:00:00Z

Sr. Customer Service Specialist

Baltimore, MD
onsite
Temporary / Contract
20 - 27.89 USD / Hourly
The Senior Customer Service Specialist serves as a subject matter expert within the customer service team, handling complex or escalated issues while delivering high-quality support. This role combines advanced problem-solving, customer advocacy, and mentorship responsibilities. The Senior Customer Service Specialist contributes to continuous improvement by identifying trends, supporting training efforts, and maintaining service excellence across all customer channels. Key Responsibilities<ul><li>Handle escalated customer inquiries and complaints</li><li>Process orders, returns, or account updates</li><li>Maintain detailed records of customer interactions</li><li>Assist in training and mentoring new representatives</li><li>Identify trends and recommend process improvements</li><li>Ensure adherence to service-level agreements (SLAs)</li><li>Serve as a point of contact for complex or high-value accounts</li><li>Collaborate with cross-functional teams to resolve issues</li><li>Support quality assurance and coaching initiatives</li><li>Contribute to knowledge base and procedure documentation</li></ul>
2026-09-11T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented Sales Support Specialist to assist our sales team with administrative, operational, and customer-related tasks. This role is ideal for someone who thrives in a fast-paced environment, enjoys supporting business development efforts, and has strong communication and organizational skills. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow-ups and internal coordination
2026-09-01T00:00:00Z

Sales Support Specialist

Baltimore, MD
onsite
Temporary to Hire
20.9 - 27 USD / Hourly
We are looking for a detail-oriented Sales Support Specialist to support daily sales and customer operations activities in Maryland. This role is ideal for someone who enjoys balancing customer communication, order accuracy, and hands-on coordination in a fast-moving onsite environment. The person in this role will work closely with internal teams to keep orders, deliveries, and account support running smoothly while helping strengthen long-term customer relationships. Responsibilities:• Process customer orders accurately in an Oracle-based system while verifying pricing, purchase orders, and other key transaction details.• Prepare customer pickup requests by locating and pulling items efficiently to support timely order fulfillment.• Organize delivery activity by coordinating driver schedules and helping plan accurate next-day routing.• Follow up with customers regarding shipment status, delivery confirmation, and overall service satisfaction.• Work across warehouse, shipping, logistics, production, sales, and credit teams to resolve issues and maintain smooth order flow.• Support account growth by identifying sales opportunities, recommending additional products or services, and building strong customer rapport.• Maintain precise records and update order information promptly to reduce errors and improve service reliability.• Assist with light physical tasks, including moving materials up to 25 pounds when needed in the course of order handling.
2026-09-15T00:00:00Z

Account Specialist

Ellicott City, MD
onsite
Temporary / Contract
18.05 - 20.9 USD / Hourly
We are looking for an Account Specialist to support grant administration and financial coordination for a Contract position based in Ellicott City, Maryland. This role focuses on identifying funding opportunities, preparing strong submission materials, and overseeing post-award documentation and reporting. The ideal candidate brings a detail-oriented approach to grant compliance, recordkeeping, and cross-functional collaboration with program and finance teams. Responsibilities: • Identify and evaluate potential grant opportunities that align with organizational funding priorities and program needs. • Develop and maintain a structured schedule of application deadlines, reporting dates, and follow-up activities for active and prospective grants. • Collect required program and financial details from internal stakeholders to prepare, draft, and submit complete grant applications. • Coordinate post-award activities, including donor acknowledgments, ongoing correspondence, recognition items, and required status updates. • Act as the primary point of coordination between grant project leadership and Finance to support accurate budget oversight and reporting. • Review grant agreements and funding terms to track compliance requirements and recommend actions that support continued adherence to financial and contractual obligations. • Prepare, verify, and submit grant reports while ensuring accuracy, completeness, and consistency of supporting information. • Maintain organized records of grant-related actions, documentation, and communications, including official gift files tied to federal, state, and local funding sources.
2026-09-14T00:00:00Z

Order Management Specialist

Herndon, VA
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for an Order Management Specialist to support post-sales operations and ensure customer purchase orders are processed with precision and urgency. This Long-term Contract position is based in Herndon, Virginia, and focuses on validating order details, coordinating with internal teams, and maintaining accurate records throughout the order lifecycle. The ideal candidate brings strong attention to detail, sound judgment in handling exceptions, and the ability to work confidently with sensitive business information in a fast-paced environment. Responsibilities: • Examine incoming purchase orders to confirm they match approved quote details, including term lengths, item selections, pricing, quantities, and partner relationships. • Enter orders and related product data into Salesforce with a high degree of accuracy and completeness. • Coordinate handoffs with fulfillment partners by sharing required order information and tracking progress through completion. • Update order records promptly after fulfillment activities are completed to keep system data current and reliable. • Evaluate unusual or non-standard order situations and facilitate internal approval steps based on deal terms and order attributes. • Prepare and provide proof of delivery documentation when needed to support customer requests and order closeout activities. • Support post-sales order management processes involving contract compliance, requisition validation, and approved purchasing documentation. • Assist with complex order scenarios, including multi-channel transactions and government-related purchase order workflows, when applicable.
2026-09-14T00:00:00Z

Client Team Support Associate

McLean, VA
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for a detail-oriented Client Team Support Associate to provide high-level administrative support within a fast-paced mortgage company environment in McLean, Virginia. This Long-term Contract position is ideal for someone who is organized, responsive, and confident managing a wide range of office coordination tasks for senior leaders and client-facing teams. The role offers an opportunity to contribute to daily operations by keeping schedules, communications, documents, and travel arrangements running smoothly. Responsibilities: • Coordinate complex calendars for managing directors and executive team members, ensuring meetings and priorities are organized effectively. • Arrange business travel, including itineraries, reservations, and related logistics, while adjusting plans as needed. • Prepare, scan, file, and maintain documents and records to support accurate and efficient office operations. • Process expense reports and invoices with close attention to detail and established administrative procedures. • Provide general administrative assistance such as data entry, correspondence support, and day-to-day office coordination. • Answer inbound calls professionally, direct inquiries appropriately, and serve as a reliable point of contact for internal and external communication. • Use Microsoft Office applications, including Excel, to create reports, track information, and support team workflows.
2026-09-14T00:00:00Z