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16 results for Customer Experience Specialist in Washington, DC

Customer Service Representative

Mount Airy, MD
onsite
Temporary to Hire
21.375 - 24.75 USD / Hourly
We are looking for a Customer Service Representative to join a busy team in Maryland. This contract opportunity with potential for a permanent role is well suited for someone who enjoys balancing customer interaction, order coordination, and technical learning in a high-volume setting. The person in this role will serve business customers, support field sales partners, and help ensure quotes and orders are handled accurately from initial inquiry through completion. Responsibilities: • Manage daily customer communication by phone and email, responding to inquiries, resolving issues, and providing a high level of service to business accounts. • Enter and review a steady volume of orders and quotations each day, ensuring pricing, product details, and supporting information are accurate and complete. • Develop customer proposals that clearly outline scope, conditions, and relevant exceptions so expectations are properly documented. • Partner with outside sales representatives by supplying bid assistance, quote coordination, pricing support, credit-related follow-up, and general account administration. • Guide customers through technical product options, explain specifications in straightforward terms, and assist with product selection decisions. • Work closely with internal colleagues to support timely fulfillment, maintain service quality, and address order-related concerns before they escalate. • Maintain organized records of customer interactions, order activity, and account details within the company CRM and related systems. • Recognize opportunities to expand business within existing accounts and share sales leads or cross-sell insights with the broader team.
2026-07-14T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are seeking a Customer Service Representative to join our team in a contract onsite position. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and enjoys working as part of a team. Responsibilities:<ul><li>Provide excellent customer service and support to customers by phone, email, or in person</li><li>Accurately enter and update customer information in company systems</li><li>Handle inquiries, resolve issues, and escalate concerns when appropriate</li><li>Maintain detailed and accurate records of customer interactions</li><li>Collaborate with team members to ensure a positive customer experience</li><li>Use Microsoft Office Suite and internal systems to complete daily tasks efficiently</li></ul>
2026-07-09T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary to Hire
18.05 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a fast-moving team in Fairfax, Virginia. This contract opportunity with permanent potential is ideal for someone with experience in banking support who enjoys solving issues, assisting customers, and working in an on-site environment Monday through Friday. In this role, you will handle service inquiries, review documentation, and support claim-related research while maintaining a high level of professionalism and accuracy. Responsibilities:• Respond to customer questions and service requests in a high-volume call center setting with professionalism and urgency.• Review escrow- and mortgage-related information to support accurate account handling and timely follow-up.• Research account details, documentation, and claim information to help resolve customer issues efficiently.• Investigate insurance-related matters by gathering records, confirming details, and escalating concerns when needed.• Use Microsoft Office tools and CRM systems to document interactions, track tasks, and maintain organized records.• Manage multiple assignments at once while meeting deadlines and maintaining attention to detail.• Communicate clearly with customers and internal teams to provide updates, explain next steps, and support
2026-07-20T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are seeking a Customer Service Representative to join our team in a fully onsite role. This is a great opportunity for someone with at least 1 year of customer service or collections experience who is looking to grow within a company. Qualifications:<ul><li>1+ years of customer service or collections experience</li><li>Strong verbal and written communication skills</li><li>Proficiency in Microsoft Office Suite</li><li>Tech-savvy with the ability to learn new systems quickly</li><li>Desire to build a long-term career and grow within the organization</li></ul>
2026-07-20T00:00:00Z

Customer Service Representative

Chantilly, VA
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are seeking a professional and customer-focused Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, responding to inquiries, resolving issues, and ensuring a positive customer experience. You will be onsite full-time Monday to Friday. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner. </li><li>Resolve customer complaints and issues while maintaining a high level of service. </li><li>Process orders, returns, account updates, and service requests accurately. </li><li>Document customer interactions and maintain detailed records in internal systems. </li><li>Collaborate with internal departments to resolve complex customer concerns. </li><li>Provide product, service, and policy information to customers. </li><li>Meet performance goals related to response time, resolution, and customer satisfaction. </li></ul>
2026-07-21T00:00:00Z

Customer Service Representative

Bowie, MD
onsite
Temporary to Hire
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support the Student Accounts/Bursar’s Office in Bowie, Maryland. This Long-term Contract opportunity is ideal for someone who thrives in a student-focused university setting and enjoys helping others navigate billing and account-related questions. In this role, you will deliver responsive service across virtual, phone, and in-person channels while ensuring each interaction is handled with accuracy, professionalism, and discretion. Responsibilities: • Serve as the primary point of contact for students, families, faculty, staff, and campus partners seeking assistance with student account matters. • Address questions related to tuition charges, billing activity, payment options, refunds, and payment arrangements through phone, virtual, and face-to-face support. • Investigate account concerns, identify the source of issues, and provide timely, accurate resolutions or appropriate next steps. • Maintain clear records of customer interactions, follow-up actions, and case details to support service continuity and accountability. • Coordinate with internal university departments to resolve complex inquiries and ensure a consistent customer experience. • Manage scheduled appointments and walk-in requests efficiently while balancing multiple priorities in a fast-paced environment. • Provide guidance on account systems and related processes so customers understand available resources and required actions. • Uphold confidentiality standards and exercise sound judgment when handling sensitive financial and student information.
2026-07-21T00:00:00Z

Benefits Customer Support Representative

Baltimore, MD
onsite
Temporary / Contract
18 - 25 USD / Hourly
We are seeking a customer-focused and detail-oriented Benefits Customer Support Representative to join our team for the Open Enrollment season. In this role, you will serve as a trusted resource for employees, members, and clients by helping them confidently navigate their health insurance and employee benefit options. You'll deliver exceptional customer service by answering benefit-related questions, explaining plan options, resolving enrollment issues, processing benefit changes, and ensuring a seamless enrollment experience. Through phone, email, and chat support, you'll maintain accurate records in customer relationship management (CRM) and benefits administration systems while ensuring compliance with company policies and applicable regulations. Your expertise and commitment to outstanding service will play a key role in helping employees make informed benefits decisions during this critical enrollment period. Key Responsibilities<ul><li>Serve as the primary point of contact for employee and member inquiries regarding medical, dental, vision, life, disability, and retirement benefits.</li><li>Guide employees through the annual Open Enrollment process, including plan comparisons, eligibility requirements, enrollment deadlines, and qualifying life events.</li><li>Process benefit enrollments, changes, cancellations, and dependent updates accurately and within established service-level agreements.</li><li>Investigate and resolve benefit discrepancies, billing concerns, eligibility issues, and claims-related questions.</li><li>Document all customer interactions, cases, and resolutions within CRM and benefits administration systems.</li><li>Coordinate with insurance carriers, HR departments, payroll teams, and third-party administrators to resolve complex benefit issues.</li><li>Educate customers on plan options, coverage details, provider networks, deductibles, copays, and wellness programs.</li><li>Maintain confidentiality while handling sensitive employee and health information in compliance with HIPAA and company policies.</li><li>Meet productivity, quality assurance, and customer satisfaction metrics in a fast-paced call center or service environment.</li></ul>
2026-07-20T00:00:00Z

Customer Service Representative II

Baltimore, MD
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Customer Service Representative II to support customer interactions in a fast-paced position based in Baltimore, Maryland. This role focuses on delivering courteous, efficient service across phone-based communications while helping customers with requests, questions, and order-related needs. The ideal candidate brings strong interpersonal skills, sound judgment, and the ability to manage a steady workflow with accuracy. Responsibilities:• Respond to inbound customer calls promptly and provide clear, attentive assistance for a range of service-related inquiries.• Place outbound calls as needed to follow up on customer requests, confirm details, or provide updates on open issues.• Enter orders and update customer information accurately within internal systems while maintaining attention to detail.• Resolve routine concerns by identifying the issue, explaining next steps, and escalating more complex matters when appropriate.• Deliver a positive service experience by listening carefully, showing empathy, and maintaining composure during challenging interactions.• Coordinate with internal teams and staff members to ensure customer needs are addressed in a timely and effective manner.• Maintain dependable attendance and manage assigned work during scheduled hours to support consistent service coverage.
2026-07-20T00:00:00Z

Customer Service

Manassas, VA
onsite
Temporary / Contract
17.5 - 18 USD / Hourly
We are looking for a reliable and customer-focused Customer Service Representative to join our team. This role is ideal for someone who enjoys assisting customers, managing multiple priorities, and providing exceptional service in a fast-paced environment. The successful candidate will possess strong communication skills, the ability to juggle multiple tasks, and at least one year of customer service experience. Responsibilities<ul><li>Answer and direct incoming calls using a multi-line phone system.</li><li>Provide professional, courteous, and timely assistance to customers.</li><li>Respond to customer inquiries and resolve issues efficiently.</li><li>Manage multiple tasks and priorities while maintaining accuracy and attention to detail.</li><li>Maintain accurate records and documentation of customer interactions.</li><li>Collaborate with team members and other departments to ensure customer needs are met.</li><li>Perform general administrative and customer support duties as assigned.</li><li>Deliver a positive customer experience with every interaction.</li></ul>
2026-07-06T00:00:00Z

Sr. Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for an experienced Sr. Customer Service Representative to support a housing association program in Baltimore, Maryland. This Contract position is ideal for a customer-focused individual who can manage high-volume inquiries with accuracy, empathy, and sound judgment. The person in this role will help resolve caller questions efficiently, provide virtual support, and ensure each interaction is documented and followed through appropriately. Responsibilities: • Handle incoming customer calls and respond to questions with accuracy and a service-oriented approach. • Resolve concerns during the initial interaction whenever possible, while identifying when additional follow-up is needed. • Provide assistance through virtual communication channels and guide customers through available services and next steps. • Record customer interactions, updates, and outcomes in CRM and related business systems to maintain accurate case information. • Research billing, benefits, claims, or account-related issues and communicate clear resolutions to customers. • Coordinate follow-up activities to ensure open inquiries are addressed in a timely and complete manner. • Use internal software applications, including ERP and customer service platforms, to access records and process service-related transactions. • Support program service goals by maintaining organized documentation and adhering to established response standards.
2026-07-20T00:00:00Z

Client Services Associate

Baltimore, MD
onsite
Temporary / Contract
23 - 29 USD / Hourly
The Client Services Associate provides exceptional customer support while ensuring the smooth day-to-day administration of client accounts and office operations. This role serves as the primary point of contact for clients, handling inquiries, coordinating appointments, maintaining records, and delivering a high standard of customer service. Key Responsibilities<ul><li>Serve as the primary point of contact for clients via phone, email, and in person, providing exceptional customer service and resolving inquiries in a timely, professional manner.</li><li>Build and maintain strong client relationships through proactive communication, follow-up, and effective issue resolution, escalating complex concerns as needed.</li><li>Coordinate appointments, meetings, and client communications while managing calendars and ensuring seamless service delivery.</li><li>Maintain accurate client records by performing data entry, updating databases, and organizing electronic and physical files.</li><li>Collaborate with internal departments to monitor client requests, track progress, and ensure timely completion of services.</li><li>Support daily office operations by managing communications, maintaining confidential information, assisting with special projects, and ensuring compliance with company policies.</li><li>Generate reports, monitor service metrics, and identify opportunities to improve operational efficiency and client satisfaction.</li></ul>
2026-07-20T00:00:00Z

Temporary Customer Service Representative

Herndon, VA
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are seeking a Temporary Customer Service Representative for summer support needs. This role is ideal for someone with strong communication skills, a dependable work ethic, and the flexibility to move between buildings as needed. Responsibilities<ul><li>Provide friendly and professional customer service</li><li>Assist visitors, staff, or customers with questions and basic support needs</li><li>Communicate clearly with team members and other departments</li><li>Move between buildings or work areas as needed to support operations</li><li>Perform general administrative or customer support tasks as assigned</li></ul>
2026-07-20T00:00:00Z

Call Center Representative

Chantilly, VA
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are seeking a professional and customer-focused Call Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with questions and concerns, resolve issues efficiently, and provide a positive service experience. The ideal candidate has strong communication skills, patience, and the ability to multitask in a fast-paced environment. You will be working Monday to Friday full time. Responsibilities:<ul><li>Answer a high volume of inbound and/or outbound customer calls.</li><li>Assist customers with account questions, service issues, orders, and general inquiries. </li><li>Document customer interactions accurately in the system.</li><li>Resolve complaints professionally and escalate complex issues as needed. </li><li>Maintain knowledge of company products, services, and policies. </li><li>Meet performance goals for call handling, customer satisfaction, and response times. </li></ul>
2026-07-21T00:00:00Z

Order Management Specialist

Herndon, VA
remote
Temporary / Contract
31.35 - 36.3 USD / Hourly
We are looking for a detail-oriented Order Management Specialist to support post-sales operations for a Contract position based in Herndon, Virginia. This fully remote opportunity is a 3-month engagement focused on reviewing purchase documentation, validating order accuracy, and coordinating the flow of approved orders through fulfillment. The ideal candidate brings prior experience in order processing, compliance checks, and cross-functional support within a fast-paced business environment. Responsibilities: • Examine purchase orders and related documents to confirm completeness, accuracy, and alignment with approved quotes before processing. • Convert validated sales information into accurate system orders while maintaining strong attention to detail and established service standards. • Partner with internal stakeholders to secure required approvals and ensure orders meet contractual and policy requirements. • Coordinate the transfer of completed orders to fulfillment teams so downstream processing can begin without delay. • Track order progress through completion and confirm supporting documentation, including proof of delivery, is properly recorded. • Resolve discrepancies between customer purchase requests, quotes, and internal records by working with sales and operational teams. • Support post-sales activities related to contract closeout, requisition validation, and order compliance documentation.
2026-07-07T00:00:00Z

Digital Marketing Specialist

Washington, DC
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are seeking a hands-on Digital Marketing Specialist to provide immediate support across a variety of digital marketing initiatives. This is an excellent opportunity for an experienced marketing professional who can balance strategic thinking with day-to-day execution, particularly within Salesforce Marketing Cloud (SFMC). The ideal candidate is a well-rounded digital marketer with strong CRM and campaign management experience, a solid understanding of digital marketing strategy, and the ability to jump in quickly to support an active marketing team. Key Responsibilities<ul><li>Execute and optimize CRM and email marketing campaigns using Salesforce Marketing Cloud</li><li>Support digital marketing initiatives across multiple channels, including email, social media, web, and paid campaigns</li><li>Develop and implement marketing campaigns aligned with broader business objectives</li><li>Contribute strategic recommendations and insights to improve campaign performance and audience engagement</li><li>Assist with social media marketing efforts, including organic and paid social campaigns</li><li>Collaborate with internal stakeholders to support SEO and website content initiatives</li><li>Manage and update content within CMS platforms as needed</li><li>Design and create marketing assets using Canva and other design tools</li><li>Analyze campaign performance and make data-driven recommendations for optimization</li><li>Work closely with internal marketing team members while supporting ongoing marketing priorities</li></ul>
2026-07-21T00:00:00Z

Client Services Assistant

Vienna, VA
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a Client Services Assistant to support a non-profit organization in Vienna, Virginia through a Contract assignment. This role combines client communication, administrative coordination, and project support to help keep award program activities organized and on schedule. The ideal candidate brings strong technical ability, confidence using Microsoft Office, and a detail-focused approach to data accuracy and follow-through. Responsibilities: • Place outbound calls to clients to share program information, gather updates, and maintain consistent communication throughout the award process. • Enter, review, and maintain records in tracking systems and spreadsheets to ensure information remains accurate and current. • Assist with day-to-day project coordination by monitoring deadlines, organizing materials, and helping keep deliverables on track. • Prepare documents, reports, and correspondence using Microsoft Office applications to support team operations and client-facing activities. • Collaborate with internal stakeholders to follow up on pending items, resolve administrative issues, and support smooth program execution. • Track key milestones and communicate status updates so project timelines and priorities remain visible to the team.
2026-07-22T00:00:00Z