<p>We are looking for a skilled Management Analyst to join our team in Richmond, California. This long-term contract position requires a proactive individual with strong administrative and organizational skills to support various operational tasks. The role offers a hybrid work environment and flexible scheduling, making it an excellent opportunity for candidates seeking to contribute to the healthcare sector.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and manage schedules, including setting appointments and maintaining meeting calendars.</p><p>• Handle inbound and outbound calls professionally, providing excellent customer service and resolving inquiries.</p><p>• Prepare detailed meeting minutes and distribute them to relevant stakeholders.</p><p>• Process and complete expense reports with accuracy and attention to detail.</p><p>• Organize and maintain records, ensuring data entry tasks are performed efficiently.</p><p>• Provide guidance on federal leave policies (FMLA, Paid parental leave, LWOP, payroll discrepancies</p><p>• Manage and track operating budgets exceeding $100K</p><p>• Assist with training coordination </p><p>• Act as liaison to HR management and participate in supporting with onboarding, benefits coordination and compliance documentation</p><p>• Manage email correspondence, responding promptly and effectively to internal and external communications.</p><p>• Utilize Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, to create and edit documents, presentations, and reports.</p><p>• Support project management activities by assisting with administrative tasks and tracking progress.</p><p>• Provide assistance during weekly meetings, ensuring all necessary arrangements and documentation are completed.</p><p>• Collaborate with team members to streamline administrative processes and improve workflow efficiency.</p><p>• Liaison between staff and facilities management in regard to laboratory and office space needs </p><p>• Subject expert regarding conference travel and conference approval procedures </p><p><br></p><p>If you are interested, please apply today and call us at (510) 470-7450</p><p><br></p>
<p>Robert Half is seeking a Senior ServiceNow Transformation Consultant to lead a major Customer Support modernization initiative for a global enterprise. This Senior ServiceNow Transformation Consultantis a high-impact, strategic role focused on helping the organization migrate from Salesforce Service Cloud to ServiceNow Customer Service Management (CSM) — not as a lift-and-shift, but as a full-scale transformation of global support operations.</p><p>The selected Senior ServiceNow Transformation consultant will bring a fresh, expert perspective on process design, ITIL alignment, and industry best practices. You’ll serve as a trusted advisor to leadership — ensuring the ServiceNow platform, processes, and operating model enable scalability, efficiency, and an exceptional customer experience across a complex, security-focused B2B environment. This Senior ServiceNow Transformation Consultant role is a fully remote role for about 3-6 months. </p><p><br></p><p>Key Responsibilities for Senior ServiceNow Transformation Consultant</p><ul><li>Lead a comprehensive assessment of existing global support processes, identifying inefficiencies and improvement opportunities.</li><li>Partner with cross-functional stakeholders to reimagine customer support workflows, ensuring alignment with ITIL and industry standards.</li><li>Provide strategic guidance during the migration from Salesforce Service Cloud to ServiceNow CSM, advising on functionality gaps and recommending best-practice solutions.</li><li>Evaluate and challenge proposed designs to ensure platform build aligns with transformation goals, scalability, and operational excellence.</li><li>Define and track key performance indicators (KPIs) and develop frameworks for measuring adoption, performance, and ROI.</li><li>Advise on opportunities to leverage AI, automation, and analytics to enhance case management, routing, and self-service capabilities.</li><li>Collaborate with business analysts, architects, and implementation partners to ensure process intent translates effectively into system configuration.</li><li>Deliver benchmarking and maturity assessments, comparing operations to leading B2B support organizations.</li></ul>
<p>We are looking for a highly skilled Sr Data and Business Intelligence Analyst to join our team in San Francisco, California. This role is pivotal in driving data-driven decision-making by benchmarking organizational performance, supporting cross-departmental reporting needs, and implementing advanced business intelligence tools. The ideal candidate will possess a strong analytical mindset and a proven ability to manage and optimize data systems, ensuring the seamless flow of information across the organization.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain comprehensive financial analyses, including profitability, time and billing, accounts payable, accounts receivable, collections, and general ledger, using advanced reporting and querying tools.</p><p>• Collaborate with firm leadership and technical teams to define and implement a business intelligence strategy that aligns with organizational goals.</p><p>• Design, create, and optimize data models, analytics layers, and dashboards using tools like Power BI, Tableau, and Aderant.</p><p>• Provide technical support and guidance to departments such as Finance, Human Resources, and Legal Recruiting to enhance their use of business intelligence applications.</p><p>• Investigate and resolve discrepancies and issues in business systems, ensuring data consistency and integrity across all platforms.</p><p>• Manage and enhance practice management tools related to budgeting, reporting, and data functionalities, while ensuring smooth implementation of new applications.</p><p>• Partner with departments to develop and maintain internal evaluations and surveys, ensuring alignment with organizational objectives.</p><p>• Oversee data flows between various firm systems, including Aderant, IntApp, and payroll systems, to ensure seamless integration and functionality.</p><p><br></p>
