We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract role, you will provide technical assistance to users, ensuring smooth operations and efficient problem resolution. This is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional support.<br><br>Responsibilities:<br>• Record detailed information about reported issues, including root cause analysis and resolutions, in the ticket management system.<br>• Respond to and manage support tickets submitted through various channels, such as text messages, web portals, and phone calls.<br>• Assist users in locating information and resolving technical inquiries effectively.<br>• Provide timely troubleshooting for hardware, software, and connectivity problems.<br>• Adhere to established processes and workflows to ensure consistent support delivery.<br>• Collaborate with team members to identify patterns in recurring issues and contribute to long-term solutions.<br>• Maintain a high level of client satisfaction by addressing concerns promptly and professionally.<br>• Utilize customer support tools, such as Zendesk, to track and manage service requests.<br>• Deliver technical guidance to users with varying levels of expertise.<br>• Stay updated on system changes and enhancements to provide accurate support.
We are looking for a skilled Desktop Support Analyst to join our team in Deerfield, Illinois, on a contract basis. This role involves providing technical assistance to end-users, troubleshooting hardware and software issues, and supporting a Windows 11 migration project. If you thrive in a dynamic environment and are passionate about delivering exceptional IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Offer deskside support to approximately 50 users by addressing technical issues and providing solutions.<br>• Resolve support tickets related to password resets, software installations, internet connectivity, and user access to systems such as SharePoint.<br>• Assist with the Windows 11 migration project by imaging devices, applying updates, and troubleshooting compatibility issues.<br>• Ensure clear and precise communication with end-users while delivering outstanding customer service.<br>• Perform hands-on tasks requiring adherence to safety protocols, including wearing steel-toe boots and goggles when necessary.<br>• Maintain and configure desktop hardware and software to ensure optimal performance.<br>• Collaborate with other IT team members to diagnose and resolve complex technical challenges.<br>• Document and track technical issues to ensure timely resolution and continuous improvement.
Robert Half is seeking a skilled and adaptable Desktop Support Analyst for a contract position based in Chicago. In this role, you will provide exceptional IT support, ensuring end-users have seamless access to the technology and tools they need. The ideal candidate thrives in a fast-paced, high-performance environment, can handle ambiguity, and possesses the ability to troubleshoot complex technical issues independently. Experience in Investment/Asset Management or Real Estate organizations is strongly preferred. <br> Key Responsibilities: Manage incoming IT service requests via phone, email, chat, and ticketing systems. Address user inquiries regarding computer software and hardware. Troubleshoot and resolve complex incidents, including: Connectivity issues (e.g., Wi-Fi, LAN, cellular data, VPN, MDM, Citrix, VoIP, video conferencing). General productivity applications (e.g., Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat). Hardware problems (e.g., laptops, tablets, and mobile devices on Android/iOS). Identify and address potential issues proactively to minimize high-impact incidents. Investigate and resolve issues through research, collaboration, and diagnostics. Partner with internal teams and vendor technical support to resolve escalated issues. Utilize training resources and standardized procedures to educate users on best practices for software and hardware usage. Document all activities, incidents, and resolutions thoroughly in a ticketing system. Set up, configure, and maintain technology for employee use (hardware and software). Assist in the prevention, detection, and response to cybersecurity incidents per defined plans. Provide general Service Desk support duties as required and participate in an on-call rotation for occasional after-hours support.
We are looking for a dedicated Support Specialist to join our team in Itasca, Illinois. In this Contract-to-Permanent position, you will play a key role in ensuring client satisfaction by facilitating onboarding, delivering training, and providing first-tier support. This opportunity is ideal for someone passionate about customer success and skilled in addressing technical and service-related inquiries.<br><br>Responsibilities:<br>• Guide new clients through onboarding processes, providing comprehensive training on the use of the client portal.<br>• Create and enhance training materials, including walkthroughs and video guides, to support effective learning.<br>• Act as the primary point of contact for customer inquiries, researching and delivering clear solutions to address their needs.<br>• Update and maintain client portal environments to ensure accuracy and functionality.<br>• Collaborate with internal teams to address technical issues and enhance the customer experience.
<p><strong>Position: IT Support Specialist</strong></p><p>We’re looking for a hands-on, detail-oriented IT support professional to take ownership of day-to-day tech needs across both office and production environments. This person will play a key role in keeping systems running, users supported, and external IT partners aligned.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li>Troubleshoot issues with desktops, laptops, printers, and general network connectivity</li><li>Handle the setup, maintenance, and inventory of IT equipment and software</li><li>Coordinate with outside IT vendors when issues need to be escalated</li><li>Oversee routine system monitoring and make sure everything from backups to access control is working as expected</li><li>Install updates, patches, and deploy software as needed</li><li>Support and train employees on IT tools and processes</li><li>Maintain security systems like surveillance cameras and access controls</li><li>Keep records organized: IT documentation, asset logs, issue tracking</li><li>Jump in on special projects as they come up</li></ul><p><br></p>
<p><em>The salary range for this position is $120,000-$140,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>The two biggest things on people’s minds right now: ‘Busy season is just around the corner’ and ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong><u>Job Description:</u></strong></p><p><em> This Accounting Supervisor role involves various general ledger and project tasks that focus on positively impacting our business while also creating an environment for accelerated learning and development. This role is a key contributor in the day-to-day and long-term strategic initiatives of the finance team. </em></p><p><br></p><p><strong>Position Responsibilities may include, but not limited to:</strong></p><ul><li>Business analysis of operations to identify process improvements within the accounting team</li><li>General ledger accounting work as necessary (including journal entry preparation, reconciliations, monthly account analysis, etc.)</li><li>Oversight of outsourced multiple accountants and analysts in our shared service center</li><li>Project manage multiple key initiatives for the Accounting Manager including projects that report to senior management</li><li>Assisting in oversight of internal and external audits</li><li>Analyze monthly variances and communicate findings to key stakeholders</li><li>Support monthly forecasting process, and provide input to the team</li><li>Support and lead various processes related to the annual planning and budget cycles</li><li>Lead ad-hoc projects to support and drive the business</li><li>Support and lead a team of staff accountants on the General Ledger team</li></ul><p><br></p>
<p>Are you an experienced <strong>OneStream Application Specialist</strong> who thrives in designing and optimizing Corporate Performance Management (CPM) solutions? Join our team to play a critical role in managing, enhancing, and supporting OneStream applications, empowering our organization with sophisticated financial reporting, consolidation, budgeting, forecasting, and analytical solutions.</p><p><br></p><p><strong>Role Overview</strong></p><p>As a OneStream Application Specialist, you will be responsible for designing, implementing, and maintaining the <strong>OneStream CPM platform</strong>. You’ll collaborate closely with stakeholders to analyze requirements and develop custom solutions, integrations, and workflows that optimize financial operations and increase insights into business performance.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Platform Management & Configuration</strong>: Administer the OneStream application, including security setup, workflow and process configuration, and cube architecture.</li><li><strong>Solution Design</strong>: Develop and implement custom OneStream solutions (business rules, dashboards, reports, data cube configurations) to meet specific organizational needs.</li><li><strong>Financial Processes</strong>: Support financial consolidation, reporting, budgeting, forecasting, and other CPM processes using OneStream functionality.</li><li><strong>Optimization</strong>: Continuously improve platform configuration and processes for enhanced application performance and user experience.</li><li><strong>Data Integration</strong>: Manage data integrations with ERP systems, flat files, external databases, and other financial applications to ensure seamless workflows.</li><li><strong>Troubleshooting & Support</strong>: Diagnose, resolve, and document user-reported issues and technical challenges related to OneStream.</li><li><strong>User Training & Documentation</strong>: Train internal teams on OneStream functionalities and create detailed technical documentation and user guides.</li><li><strong>Collaboration</strong>: Work closely with finance, IT, and other teams to understand requirements and recommend effective CPM solutions.</li><li><strong>Stay Current with OneStream Updates</strong>: Monitor enhancements and updates offered by OneStream, ensuring the organization leverages the latest capabilities.</li></ul>
<p><em>The salary range for this position is $90,000-$110,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Senior Analyst - Global Financial Analysis & Planning position. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1) The pay rates are above what their top competitors pay their employees</p><p>2) They have higher bonus structures</p><p>3) There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5) And more…</p><p><br></p><p><strong><u>Job Responsibilities</u></strong></p><ul><li>Participate in global and segment-level finance groups to complete project</li><li>Perform ad hoc value-added analyses, and provide forward-looking insight and decision support</li><li>Compile and analyze the monthly, quarterly and year-end consolidated reporting packages and supporting schedules for senior leadership</li><li>Review and consolidate monthly P& L variance commentary to provide enhanced management reporting that includes meaningful and actionable insights</li><li>Report on Key Performance Indicators (KPI’s) to measure progress of Company against stated short-term and long-term goals</li><li>Help establish a reporting rhythm with Segment leaders in an effort to strengthen our ability to track and monitor updates to quarterly performance expectations</li><li>Contribute to the preparation of presentation materials for the Board of Directors and executive leadership</li><li>Play a key role in the development of the quarterly Operating Reviews to Global CFO, including enhancement of reporting through development of metrics that will provide management with internal and external drivers impacting financial and operational performance</li><li>Participate in the development and distribution of best practices, process documentation, and user support materials for data management tools</li><li>Demonstrate high level of customer service with business leadership and finance team</li><li>Collaborate with team to share and improve technical skills</li></ul><p><br></p>
