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2 results for Help Desk Support Manager in Ventura, CA

Customer Service Manager

Saugus, CA
onsite
Temporary / Contract
25.3365 - 29.337 USD / Hourly
We are looking for an experienced Customer Service Manager to oversee a high-performing support team in Santa Clarita, California. This Long-term Contract position is fully onsite and focuses on maintaining excellent service standards, guiding staff development, and ensuring efficient day-to-day customer service operations. The ideal candidate brings strong leadership skills, a customer-first mindset, and the ability to turn service insights into measurable operational improvements. Responsibilities: • Lead daily activities for the customer service team, ensuring consistent coverage, productivity, and service excellence. • Recruit, onboard, and train new team members on service expectations, workflows, and company guidelines. • Provide regular coaching, mentorship, and performance feedback to help employees strengthen their skills and meet goals. • Address complex customer concerns and escalated issues with professionalism, sound judgment, and timely resolution. • Monitor service quality and ensure the team stays current on product information, policy updates, and procedural changes. • Review customer interactions and operational data to identify patterns, track team performance, and support informed decision-making. • Prepare recurring reports for leadership that summarize service results, team metrics, and areas for improvement. • Create and maintain support materials such as knowledge base content, reference guides, and frequently asked questions. • Recommend and help implement process enhancements that improve efficiency, customer satisfaction, and overall team effectiveness. • Contribute to departmental planning by supporting budget awareness, staffing coordination, and other assigned operational needs.
2026-06-02T00:00:00Z

IT Manager / Mac Support Lead

Woodland Hills, CA
onsite
Temporary to Hire
54.15 - 62.7 USD / Hourly
*Email brendan.steele@rht(.com) for consideration* Robert Half (Technology Solutions) is searching for a IT Manager / Mac Support Lead for a Creative company with a background in senior-level IT support, Mac/Apple environments, and team leadership. If this sounds like your background, then this IT Manager / Mac Support Lead role is for you. For this opportunity, you will work hybrid /onsite in West LA, CA area. Position: IT Manager / Mac Support LeadHours/Duration: 40 hrs/wk, M-F, PST Hours, CTH/FTETop Skills: Mac Support Lead (Hands-On), Team LeadershipOnsite/Remote: Hybrid Remote Responsibilities:• Direct daily IT service delivery, infrastructure support, and user-facing technology operations to ensure reliable performance across the organization.• Supervise help desk personnel and an assistant-level leader, providing guidance, accountability, and escalation support for technical issues.• Take ownership of identity and access initiatives by leading the full implementation and rollout of Okta, including provisioning and lifecycle management.• Manage employee onboarding and offboarding from a technology perspective, coordinating device setup, software access, and account changes.• Maintain control of IT assets by tracking hardware, software, licenses, and inventory records with accuracy and consistency.• Administer core business platforms such as Google Workspace and key SaaS applications including Jira, Confluence, Salesforce, and LastPass.• Support a primarily Mac-based environment while resolving issues across macOS, Windows, iOS, and Android devices.• Strengthen IT service processes by refining incident response, escalation workflows, service expectations, and operational best practices.• Monitor system health, work with external vendors and service partners, and review technology spending, renewals, and billing for cost effectiveness.• Lead and contribute to technology projects while ensuring procedures align with security, compliance, and data protection standards.
2026-05-26T00:00:00Z