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1 result for Help Desk Support Manager in Ventura, CA
- Westlake Village, CA
- remote
- Temporary / Contract
- 27.7115 - 32.087 USD / Hourly
- We are looking for a Desktop Support Analyst to provide reliable day-to-day technical assistance for end users in Westlake Village, California. This Long-term Contract position is ideal for someone who enjoys solving hardware, software, and mobile device issues in a fast-paced environment while delivering a high level of customer service. The role will support a mixed technology landscape and help keep employees productive through responsive troubleshooting, device setup, and access support.<br><br>Responsibilities:<br>• Deliver front-line technical support for desktops, laptops, mobile devices, and common workplace peripherals, resolving issues efficiently in person and through remote channels.<br>• Configure, deploy, and maintain Windows and Mac computers along with iOS and Android devices to meet user and business needs.<br>• Troubleshoot problems involving printers, docking stations, monitors, keyboards, mice, webcams, Bluetooth accessories, and related end-user equipment.<br>• Support employees with Microsoft 365 applications and services, including Outlook, Teams, Word, Excel, PowerPoint, SharePoint Online, and other collaboration tools.<br>• Use administrative tools within the Microsoft 365 environment, such as Entra, Intune, and Defender, to assist with account support, device management, and security-related tasks.<br>• Manage incidents and service requests through the IT ticketing system, ensuring proper documentation, timely follow-up, and escalation when needed.<br>• Handle user access requests, approvals, and permission updates in alignment with established support procedures and internal controls.<br>• Contribute to secure support practices by following principles related to least-privilege access, segregation of duties, and general cybersecurity awareness.
- 2026-07-14T00:00:00Z