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1 result for Help Desk Support Manager in Ventura, CA
- Saugus, CA
- onsite
- Temporary / Contract
- 25.3365 - 29.337 USD / Hourly
- We are looking for an experienced Customer Service Manager to oversee a high-performing support team in Santa Clarita, California. This Long-term Contract position is fully onsite and focuses on maintaining excellent service standards, guiding staff development, and ensuring efficient day-to-day customer service operations. The ideal candidate brings strong leadership skills, a customer-first mindset, and the ability to turn service insights into measurable operational improvements.<br><br>Responsibilities:<br>• Lead daily activities for the customer service team, ensuring consistent coverage, productivity, and service excellence.<br>• Recruit, onboard, and train new team members on service expectations, workflows, and company guidelines.<br>• Provide regular coaching, mentorship, and performance feedback to help employees strengthen their skills and meet goals.<br>• Address complex customer concerns and escalated issues with professionalism, sound judgment, and timely resolution.<br>• Monitor service quality and ensure the team stays current on product information, policy updates, and procedural changes.<br>• Review customer interactions and operational data to identify patterns, track team performance, and support informed decision-making.<br>• Prepare recurring reports for leadership that summarize service results, team metrics, and areas for improvement.<br>• Create and maintain support materials such as knowledge base content, reference guides, and frequently asked questions.<br>• Recommend and help implement process enhancements that improve efficiency, customer satisfaction, and overall team effectiveness.<br>• Contribute to departmental planning by supporting budget awareness, staffing coordination, and other assigned operational needs.
- 2026-06-02T00:00:00Z