<p><strong>***For immediate consideration, please message Ali Ferber (Scott) on LinkedIn with your updated resume***</strong></p><p><br></p><p>Functional Role: Technical Coordinator/Customer Success</p><p>Location: Ventura, CA *onsite*</p><p>Salary: $75,000-$85,000</p><p><br></p><p>We are looking for a dedicated Customer Success Specialist to join our client's team in Ventura, California. In this role, you will provide exceptional support to resolve technical issues and ensure smooth operations for end-users. This position requires a blend of strong interpersonal skills and a foundational understanding of IT systems.</p><p><br></p><p><br></p>
<p>We are seeking an experienced IT professional to join our team as a dedicated, on-site IT Support Specialist. This role requires a strong technical background, excellent problem-solving skills, and a customer-focused approach to provide Tier 3 level technical support in a fully cloud-driven environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide dependable on-site IT support, Monday through Friday, ensuring consistent 8-hour daily coverage.</li><li>Diagnose and resolve complex Tier 3 technical issues across diverse computing environments, including PCs and occasionally Macs.</li><li>Address connectivity challenges related to cloud access, VPNs, and Microsoft Tenant systems.</li><li>Administer and maintain Microsoft technologies such as O365, SharePoint, Exchange, Intune, and EntraID.</li><li>Handle user lifecycle tasks, including onboarding and offboarding processes within EntraID.</li><li>Enforce security protocols and policies by leveraging Intune MDM for device management.</li><li>Support network configurations and troubleshoot issues involving subnetting, VLANs, switches, and firewalls; expertise with Ubiquiti hardware is advantageous.</li></ul>
<p><strong>Job Title:</strong> Senior CRM Business Analyst</p><p><strong>Location:</strong> Hybrid (3 days onsite in Woodland Hills, CA)</p><p><strong>Salary Range:</strong> $120K – $140K + Comprehensive Benefits</p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking an experienced <strong>Senior CRM Business Analyst</strong> to join our Business Solutions team. This role will focus on leveraging <strong>Microsoft Dynamics 365 CRM</strong> to deliver impactful, scalable solutions that optimize both user experience and business value. You will work closely with cross-functional teams across Sales, Marketing, Operations, and other departments to define requirements, design customized solutions, and manage the development lifecycle.</p><p>We are looking for someone who is a <strong>strategic problem-solver with hands-on technical expertise</strong>. This is a hybrid position that blends business analysis responsibilities with technical configuration and administration to ensure solutions are both efficient and user-centered.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, configure, and optimize <strong>Microsoft Dynamics 365 CRM</strong> solutions tailored to business goals.</li><li>Collaborate with cross-departmental stakeholders to translate business needs into clear technical requirements and acceptance criteria.</li><li>Write and manage detailed business and functional specifications to guide development and testing teams.</li><li>Configure Dynamics 365 CRM components, including workflows, entities, forms, dashboards, and business rules.</li><li>Utilize <strong>SQL</strong> and tools like <strong>Power BI</strong> for advanced data analysis and performance reporting.</li><li>Act as the primary liaison between stakeholders and technical teams to ensure seamless communication and delivery.</li><li>Support Agile project lifecycles, including requirements gathering, testing, and solution implementation.</li><li>Lead workshops, provide project updates, and ensure smooth knowledge transfer across teams.</li><li>Mentor junior analysts and facilitate knowledge sharing within the team.</li></ul><p><br></p>
<p><strong>Job Title:</strong> Governance Analyst (Fully Remote)</p><p><strong>Salary:</strong> $80,000 - $100,000</p><p><strong>Location:</strong> Fully Remote (Candidates must reside in one of the following states: California, Washington, Texas, Illinois, New York, Massachusetts, Georgia, Florida, Delaware, or Washington, D.C.)</p><p><br></p><p><strong>Job Overview:</strong></p><p>We are seeking a skilled and strategic Governance Analyst with a strong background in Information Governance (IG) to join our fully remote team. The ideal candidate will have at least 3 years of experience working in IG within a law firm. This role requires exceptional communication and workflow improvement skills, as well as the ability to collaborate with attorneys. Additionally, we are looking for someone eager to expand their technical knowledge and contribute to the improvement of our IG department.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Information Governance Expertise:</strong> Apply your law firm IG experience to assess and enhance workflows, procedures, and systems relating to the management of legal documents, data, and compliance.</li><li><strong>Collaboration with Attorneys:</strong> Serve as a trusted advisor by building relationships with attorneys, providing strategic recommendations, and implementing effective IG solutions tailored to their needs.</li><li><strong>Process Improvement:</strong> Review existing procedures and identify opportunities for improvement to maximize efficiency and ensure compliance.</li><li><strong>Learning & Technical Growth:</strong> Gain proficiency in technical tools (such as Microsoft Purview and PowerShell) with training provided by the company to support the department’s technical IG needs.</li></ul>
We are looking for a highly skilled Sr. Tech Support specialist to join our team in Hawthorne, California. This long-term contract role requires a detail-oriented and experienced individual to provide advanced technical support and ensure seamless IT operations in a hybrid cloud environment. The position involves onsite support, addressing complex technical issues, and maintaining user satisfaction through excellent communication and problem-solving skills.<br><br>Responsibilities:<br>• Deliver onsite technical support five days a week, providing coverage for 8-hour shifts.<br>• Troubleshoot and resolve complex Tier 3 technical issues, primarily on PCs, with some Mac support, including connectivity to cloud services and Microsoft tenants.<br>• Manage and maintain security policies and device configuration using Intune.<br>• Oversee user onboarding and offboarding processes through EntraID.<br>• Provide expertise in Microsoft technologies, such as Office 365, SharePoint, Exchange, and Intune, to support business operations.<br>• Collaborate with team members to ensure optimal functionality of network components, including switches and firewalls, with a preference for experience in Ubiquiti systems.<br>• Apply a solid understanding of networking fundamentals, including subnetting and network architecture, to address connectivity challenges.<br>• Communicate effectively with users and team members, both verbally and in writing, to deliver excellent customer service.<br>• Ensure adherence to best practices and avoid testing in live production environments.<br>• Maintain consistent support throughout the contract period, ensuring continuity and high-quality service delivery.
<p><strong>Job Title: Information Governance Compliance Analyst</strong></p><p> <strong>Location:</strong> Remote (must reside in a state where the firm has an office: Los Angeles, San Francisco, Silicon Valley, Seattle, Houston, Dallas, Austin, Chicago, New York, Boston, Atlanta, Miami, Washington DC, Wilmington)</p><p> <strong>Compensation:</strong> $80,000 – $100,000 annually + discretionary bonus eligibility</p><p> <strong>Benefits:</strong> Medical, Dental, Vision, FSA, 401(k), Profit Sharing Plan, 10 vacation days accrued annually, 5 paid sick days, 1 personal day</p><p><br></p><p>About the Role</p><p>We are seeking a detail-oriented <strong>Information Governance Compliance Analyst</strong> to join our growing Information Governance team. In this role, you will collaborate closely with the Information Governance Manager to ensure compliance with firm policies, legal requirements, and industry standards. This is an excellent opportunity for a professional with a law firm background to bring their Information Governance expertise and help evolve workflows and procedures in a collaborative, high-impact environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Support and enhance the firm’s Information Governance program, ensuring adherence to policies and regulatory requirements.</li><li>Advise and collaborate with attorneys and staff on Information Governance best practices.</li><li>Analyze workflows and recommend improvements to IG processes.</li><li>Act as a trusted resource to end users, providing guidance on compliance and procedural matters.</li><li>Stay informed of emerging compliance and governance requirements impacting the legal industry.</li><li>Learn and apply technical skills such as Microsoft Purview and PowerShell (training provided).</li></ul><p>For immediate consideration, apply now and direct message Reid Gormly on LinkedIN</p>
