We are looking for a dedicated Customer Service Representative to join our team in Loveland, Ohio. This Contract to permanent position focuses on supporting customers in the maintenance of way market by handling inquiries, quotations, orders, shipments, and invoices for various products. The ideal candidate will bring strong organizational skills and a customer-focused approach to ensure seamless service delivery.<br><br>Responsibilities:<br>• Prepare and provide price quotations and address customer inquiries with management-approved pricing.<br>• Create estimates and proposals while maintaining customer relationship management databases.<br>• Process orders for company products using the current system and adapt to future systems as needed.<br>• Respond promptly to customer requests for information on pricing, orders, deliveries, shipments, and invoices.<br>• Build and nurture strong relationships with customers to enhance satisfaction and loyalty.<br>• Update systems with accurate information and organize relevant documentation and records.<br>• Assist in accounts receivable collections processes as required.<br>• Communicate effectively with suppliers to gather information on pricing, orders, deliveries, and shipments.<br>• Contribute to the development of marketing materials and new product listings.<br>• Provide reports and maintain effective communication with management about market opportunities.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Sharonville, Ohio. In this long-term contract position, you will be responsible for delivering exceptional service by addressing customer inquiries, coordinating technician dispatches, and ensuring accurate record-keeping. This role requires a proactive approach to problem-solving and a commitment to maintaining high levels of customer satisfaction.<br><br>Responsibilities:<br>• Respond to incoming customer and technician calls, providing helpful support and escalating issues to dispatchers when necessary.<br>• Accurately input call details into the system and ensure timely processing of information.<br>• Coordinate service resources and collaborate with the operations team to streamline processes.<br>• Handle customer inquiries, dispatch technicians, and follow up as needed to ensure resolution.<br>• Assist with new customer setups and purchase order inquiries in partnership with the accounting team.<br>• Monitor and manage technician schedules to optimize productivity and maintain cost efficiency.<br>• Make proactive daily customer calls to enhance service levels and share call data with leadership.<br>• Investigate customer concerns, route issues to the appropriate team members, and respond to special requests.<br>• Utilize technology to track dispatched technicians and ensure operational efficiency.<br>• Support technician team functions by accurately recording activity and maintaining detailed records.
<p>We are looking for a dedicated Customer Service Representative to join our team in Springfield, Ohio. In this role, you will play a key part in providing exceptional support to customers by managing inquiries, processing orders, and maintaining effective communication. This is a long-term contract position offering the opportunity to work in a dynamic manufacturing environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer inquiries promptly and professionally, ensuring their needs are met.</p><p>• Process customer orders accurately and efficiently, maintaining a high level of attention to detail.</p><p>• Manage a workflow for supplier approvals using online tools and ensure timely follow-ups.</p><p>• Coordinate uniform orders, including tracking shipments, resolving issues, and maintaining records.</p><p>• Communicate with suppliers and internal teams to address questions and provide updates on order statuses.</p><p>• Support vehicle fleet communications and assist drivers with their needs.</p><p>• Follow up on equipment rental invoices weekly to ensure timely processing and resolution.</p><p>• Maintain and update supplier agreements and related documentation.</p><p>• Provide clear communication to customers and suppliers, setting realistic expectations and deadlines.</p><p>• Handle multiple tasks efficiently while maintaining strong organizational skills.</p><p><br></p><p><strong>For immediate consideration, call 937.224.8326.</strong></p><p><br></p>
<p>We are looking for a motivated Customer Service Representative to join our team in Kettering, Ohio. In this long-term contract role, you will be the key point of contact for customers, ensuring their needs are met efficiently and with attention to detail. This position involves both customer-facing interactions and administrative tasks to support the overall operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide excellent customer service by addressing inquiries and resolving issues promptly.</p><p>• Assist customers in-store when the sales team is occupied, including greeting and guiding them.</p><p>• Prepare and manage necessary paperwork related to customer transactions.</p><p>• Coordinate with the warehouse team regarding deliveries and customer requests.</p><p>• Schedule deliveries and maintain accurate records.</p><p>• Perform filing tasks to ensure organized documentation.</p><p>• Utilize Microsoft Excel to update daily sales trackers and input data accurately.</p><p>• Conduct light bookkeeping tasks using QuickBooks, focusing on basic data entry.</p><p>• Handle inbound and outbound calls, ensuring clear and effective communication.</p><p>• Manage email correspondence and order entry efficiently.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p><p><br></p>
<p>We are looking for a Front Desk Coordinator to join our team in Dayton, Ohio. In this role, you will serve as the first point of contact for clients and visitors while providing essential administrative support to ensure smooth operations. This is a long-term contract position ideal for someone with strong organizational skills and a commitment to excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors and clients with professionalism and a welcoming attitude.</p><p>• Manage a multi-line phone system by answering calls promptly and directing them to the appropriate department.</p><p>• Perform accurate data entry tasks to maintain organized records and documentation.</p><p>• Coordinate and maintain files, ensuring they are accessible and well-organized.</p><p>• Provide administrative support to the team, including scheduling appointments and meetings.</p><p>• Utilize Microsoft Office tools such as Word, Excel, and Outlook to create reports, manage communications, and track information.</p><p>• Address customer inquiries with clarity and efficiency, ensuring satisfaction.</p><p>• Collaborate with team members to streamline office processes and improve workflow.</p><p>• Handle incoming and outgoing correspondence, including mail and emails.</p><p><br></p><p><strong>For immediate consideration, call 937.224.8326.</strong></p><p><br></p>
<p>We are looking for a dedicated Insurance Referral Coordinator to join our client's team in Cincinnati, Ohio. In this long-term contract role, you will play a vital part in ensuring that patients receive timely and appropriate healthcare services by managing prior authorization requests. This position is ideal for individuals passionate about streamlining healthcare processes and improving patient care.</p><p><br></p><p>Responsibilities:</p><p>• Review and collect necessary documentation, such as medical records and physician recommendations, to support prior authorization requests.</p><p>• Submit and track prior authorization requests with insurance providers, focusing on prescription medications prescribed by primary care providers.</p><p>• Communicate with healthcare providers, patients, and insurance representatives to address and resolve authorization-related inquiries.</p><p>• Monitor the status of authorization requests and promptly inform healthcare teams of approvals, denials, or pending updates.</p><p>• Stay informed about current insurance policies, procedures, and regulations to ensure compliance and efficiency in authorization processes.</p><p>• Analyze trends in authorization denials and collaborate with teams to manage appeals, escalations, and resubmissions when necessary.</p><p>• Maintain accurate and secure records of all authorization activities and ensure adherence to organizational guidelines.</p>
