We are looking for a Tech Support Manager to provide hands-on technical support across both information technology and operational technology environments in Pittsburgh, Pennsylvania. This role will serve as a key onsite resource, helping maintain reliable user support, network connectivity, and core infrastructure while also supporting plant automation systems. The ideal candidate brings a practical troubleshooting mindset, strong desktop and systems knowledge, and the ability to work comfortably across both office and industrial technology settings.<br><br>Responsibilities:<br>• Deliver onsite technical assistance for end users, resolving hardware, software, and access-related issues in a timely manner.<br>• Manage support requests and service tickets while ensuring consistent follow-up and clear communication with employees and stakeholders.<br>• Maintain and troubleshoot desktop systems, laptops, and Windows 10 devices to keep daily operations running smoothly.<br>• Support network connectivity and related infrastructure components, identifying issues and coordinating fixes to reduce downtime.<br>• Administer Active Directory tasks such as user account management, permissions updates, and access support.<br>• Provide deskside support for plant personnel and office staff, addressing technical concerns directly at the point of need.<br>• Assist with operational technology systems, including automation platforms, SCADA-related environments, and other plant-facing control technologies.<br>• Partner with site leadership and technical teams to strengthen local IT and OT support capabilities as automation needs expand.
We are looking for a Security Systems / IT Support Technician to provide on-site support for a university environment in Union, New Jersey. This Long-term Contract position focuses on maintaining electronic security and access control systems while also assisting with day-to-day technical support needs across campus. The ideal candidate brings strong communication skills, a service-oriented approach, and the ability to work effectively with students, faculty, and staff in a hands-on setting.<br><br>Responsibilities:<br>• Diagnose and resolve issues involving electronic security equipment and door access systems to help maintain a secure campus environment.<br>• Provide front-line technical assistance for help desk requests, supporting end users with hardware, software, and access-related concerns.<br>• Travel between university campus locations as needed to respond to service requests, perform troubleshooting, and coordinate issue resolution.<br>• Communicate clearly with campus users and internal teams to gather details, explain solutions, and ensure timely follow-up on support needs.<br>• Perform on-site support five days per week, delivering dependable technical assistance in a fast-paced academic setting.<br>• Assist with system configuration, maintenance activities, and operational support related to security infrastructure and connected technologies.
<p>We are looking for a Technical Support Analyst to provide advanced technical assistance for connected healthcare technology used in hospitals and care environments in San Francisco, California. This contract position focuses on supporting wireless and embedded devices, resolving user issues across hardware, software, and network layers, and helping maintain reliable operation of critical safety and location-based systems. The role is well suited for someone who combines strong customer support instincts with hands-on troubleshooting experience in Windows-based and device-driven environments.</p><p><br></p><p>This is a remote, contract opportunity!</p><p><br></p><p>Responsibilities:</p><p>• Deliver front-line and intermediate technical support for healthcare clients using connected safety, tracking, and device-based solutions</p><p>• Diagnose and resolve issues involving Windows systems, embedded devices, wireless connectivity, software behavior, and peripheral hardware</p><p>• Manage incoming service desk requests, prioritize incidents appropriately, and follow cases through to completion</p><p>• Support remote troubleshooting sessions with end users by guiding configuration changes, diagnostics, and corrective actions</p><p>• Monitor reported performance concerns and investigate system reliability issues across deployed customer environments</p><p>• Record support activity thoroughly, including problem details, steps taken, outcomes, and recommended follow-up actions</p><p>• Partner with internal technical teams to escalate complex incidents and help drive timely resolution</p><p>• Contribute to product learning, support readiness, and knowledge-sharing efforts for specialized healthcare and IoT platforms</p>
We are looking for a skilled NOC Technician to join our team in Somerset, New Jersey. This position involves monitoring and maintaining network operations, ensuring system reliability, and addressing technical issues promptly. As a long-term contract role, it offers an excellent opportunity to contribute to critical network support and operations.<br><br>Responsibilities:<br>• Monitor network systems to ensure continuous operation and promptly address outages or performance issues.<br>• Perform routine maintenance tasks to optimize system performance and reliability.<br>• Troubleshoot and resolve technical problems related to network infrastructure, including wireless protocols and cable assemblies.<br>• Collaborate with team members to implement solutions for network-related challenges.<br>• Document and report network performance metrics and issues to relevant stakeholders.<br>• Configure and optimize network tools, including Norton Utilities for Windows.<br>• Support Wireless Application Protocol (WAP) and Wireless Personal Area Network (WPAN) technologies.<br>• Maintain and upgrade network hardware and software as required.<br>• Ensure compliance with company standards and protocols in all network operations.<br>• Provide technical guidance and support to other departments as necessary.
We are looking for a NOC Technician to support network monitoring and technical operations for a Long-term Contract position based in Somerset, New Jersey. This role focuses on maintaining reliable connectivity, identifying service issues quickly, and helping keep communication systems performing at a high standard. The ideal candidate brings hands-on experience in network operations along with a strong understanding of wireless technologies and related hardware components.<br><br>Responsibilities:<br>• Monitor network activity and system performance to detect outages, faults, and service degradation in a timely manner.<br>• Investigate alerts, troubleshoot technical issues, and coordinate appropriate resolution steps to restore normal operations.<br>• Support day-to-day NOC functions by tracking incidents, documenting findings, and escalating complex problems when needed.<br>• Assist with the maintenance and validation of wireless communication environments, including technologies related to WAP and WPAN.<br>• Work with cable assemblies and associated hardware to help ensure dependable infrastructure performance.<br>• Use diagnostic and system utility tools, including Windows-based support utilities, to analyze equipment and network behavior.<br>• Collaborate with internal technical teams to improve operational response, reduce downtime, and maintain service quality.<br>• Prepare clear operational records and status updates to support troubleshooting history and ongoing network reliability efforts.
We are looking for a NOC Technician to support network operations and maintain reliable connectivity for critical systems in Somerset, New Jersey. This Long-term Contract position is ideal for someone who is comfortable monitoring infrastructure, addressing technical issues, and helping keep communications environments stable and efficient. The role requires hands-on troubleshooting ability, attention to detail, and familiarity with wireless and cable-related technologies.<br><br>Responsibilities:<br>• Monitor network operations continuously and respond promptly to service interruptions, alarms, and performance concerns.<br>• Investigate technical issues affecting connectivity and work through root causes to restore normal system function.<br>• Support environments that rely on wireless communication protocols and personal area network technologies.<br>• Perform troubleshooting and maintenance activities for Windows-based utility tools, including Norton Utilities, as needed.<br>• Assist with installation, testing, and verification of cable assemblies to help ensure dependable hardware performance.<br>• Document incidents, resolutions, and recurring issues clearly to support operational visibility and future problem prevention.<br>• Coordinate with internal technical teams to escalate complex outages and track issues through completion.
We are looking for an experienced NOC Technician to join our team in Somerset, New Jersey. This long-term contract position offers the opportunity to work in a dynamic environment, ensuring the seamless operation of network systems and technologies. The ideal candidate will have a strong technical background and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Monitor and maintain network operations to ensure optimal performance and minimal downtime.<br>• Troubleshoot and resolve technical issues related to network systems and applications.<br>• Utilize Norton Utilities to manage and optimize Windows-based systems.<br>• Support Wireless Application Protocol (WAP) configurations and resolve connectivity challenges.<br>• Implement and maintain Wireless Personal Area Networks (WPAN) to meet operational requirements.<br>• Manage and oversee cable assemblies, ensuring proper installation and functionality.<br>• Collaborate with team members to identify and address potential system vulnerabilities.<br>• Provide detailed reports on network performance and incident resolutions.<br>• Assist in the development and deployment of new technologies to enhance system efficiency.
We are looking for a NOC Technician to support network operations and help maintain reliable system performance for a long-term contract opportunity in Somerset, New Jersey. This role is suited for someone who can monitor infrastructure activity, respond to service issues efficiently, and contribute to stable connectivity across wireless and cable-based environments. The ideal candidate brings hands-on technical knowledge, sound troubleshooting ability, and a proactive approach to operational support.<br><br>Responsibilities:<br>• Monitor network and system activity to identify outages, performance concerns, and service disruptions in a timely manner.<br>• Investigate alerts and operational incidents, perform initial troubleshooting, and escalate complex issues when needed.<br>• Support connectivity across wireless environments, including WAP and WPAN-related components, to help maintain dependable communications.<br>• Use diagnostic and maintenance utilities in Windows-based environments to assess system health and resolve technical problems.<br>• Assist with the setup, inspection, and validation of cable assemblies and related physical network connections.<br>• Document incidents, resolutions, and recurring issues to improve visibility and support continuous operational efficiency.<br>• Coordinate with internal technical teams to restore services quickly and minimize downtime for supported environments.
We are looking for a Pharmacy Care Technician to support medication adherence outreach and deliver high-quality service to members. This Long-term Contract position is ideal for someone who is comfortable working independently, navigating several systems at once, and handling member interactions with care and consistency. The role combines pharmacy knowledge, call center support, and administrative accuracy to help patients stay on track with their medications.<br><br>Responsibilities:<br>• Contact members to support medication adherence efforts, answer questions, and provide clear assistance over the phone with a customer-focused approach.<br>• Manage daily tasks with minimal supervision while maintaining productivity, attention to detail, and consistent follow-through.<br>• Use multiple computer applications at the same time to document interactions, review information, and complete required updates accurately.<br>• Handle incoming and outbound communications in a detail-focused manner while building rapport and addressing routine pharmacy-related concerns.<br>• Maintain complete and accurate records of member conversations, actions taken, and any required follow-up activities.<br>• Collaborate with internal teams as needed to help resolve issues that may affect member service or prescription adherence support.<br>• Apply pharmacy technician knowledge to support members and ensure work is completed in alignment with established guidelines and licensing requirements.
<p><strong>Overview</strong></p><p>We are seeking a Support Desk & Inventory Technician to support end-user technology, device deployment, and IT asset management. This role is responsible for the full lifecycle of company hardware, including ordering, inventory tracking, deployment, refreshes, returns, and shipping coordination. The position also provides Tier 1/Tier 2 support for Windows devices and Microsoft 365 applications while assisting with onboarding, offboarding, and basic Microsoft 365 and Entra ID administration.</p><p><br></p><p>This is an excellent opportunity for an IT professional who enjoys a mix of hands-on hardware support, help desk troubleshooting, inventory management, and user administration.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Configure, deploy, refresh, and support laptops and other end-user devices using Microsoft Autopilot.</li><li>Manage the full lifecycle of IT assets, including inventory tracking, equipment preparation, shipping, receiving, and redeployment.</li><li>Maintain accurate asset records, including device ownership, status, and lifecycle information.</li><li>Provide Tier 1 and Tier 2 support for Windows devices, Microsoft 365 applications, and common end-user technology issues.</li><li>Troubleshoot hardware, software, access, and connectivity problems, escalating complex issues when appropriate.</li><li>Support employee onboarding and offboarding, including device provisioning, account setup, equipment recovery, and device reimaging.</li><li>Perform routine Microsoft 365 and Entra ID administration, including user provisioning, password resets, license assignments, and group management.</li><li>Assist with Microsoft 365 security and access management activities, including group policies and conditional access controls.</li><li>Document support procedures and technical solutions to improve operational efficiency and knowledge sharing.</li><li>Leverage AI and emerging technologies to streamline workflows, improve operational processes, and support continuous improvement initiatives.</li></ul>
<p>A growing SaaS software company is seeking a senior-level Technical Content Developer to create self-directed eLearning and implementation-focused training for partner deployment teams. This individual will develop practical, scenario-based content that enables consultants, solution architects, and deployment engineers to successfully implement enterprise software solutions in customer environments.</p><p><br></p><p><strong>POSITION TITLE: Principal Technical Content Developer (Contract)</strong></p><p><strong>LOCATION: Remote</strong></p><p><strong>DURATION: 12-Month Contract</strong></p><p><strong>RATE</strong>: <strong>$60 - $70/HOUR</strong></p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Develop technical eLearning courses, learning paths, and training materials for software deployment and implementation teams.</li><li>Convert complex configuration processes, integration workflows, troubleshooting procedures, and deployment activities into easy-to-follow training content.</li><li>Create scenario-based learning experiences, hands-on exercises, and real-world implementation simulations.</li><li>Partner with technical subject matter experts to gather requirements and ensure training content aligns with product capabilities and deployment best practices.</li><li>Maintain and update existing course content in support of product releases and ongoing enhancement initiatives.</li><li>Design microlearning content and task-based training that addresses common implementation challenges and learner needs.</li><li>Utilize AI tools and existing feedback data to accelerate content creation, outline development, and scenario generation.</li><li>Support LMS course publishing, testing, and launch activities while ensuring adherence to accessibility and content standards.</li></ul><p><br></p>
We are looking for a Help Desk specialist to provide day-to-day technical support in a Windows-based environment for a small user group in Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on desktop support, laptop setup, and resolving everyday IT issues with a responsive, customer-focused approach. The role supports approximately 12 end users and requires someone who can keep systems running smoothly while delivering dependable assistance across common hardware and software needs.<br><br>Responsibilities:<br>• Provide front-line technical assistance for end users by diagnosing and resolving routine hardware, software, and system issues in a Windows environment.<br>• Prepare, configure, and deploy laptops so employees have properly functioning equipment for daily use.<br>• Manage and respond to service desk requests, ensuring support tickets are tracked, updated, and completed in a timely manner.<br>• Support Microsoft Windows 10 systems by addressing performance concerns, user access issues, and general desktop problems.<br>• Assist with basic Active Directory tasks such as user account support, password resets, and access-related troubleshooting.<br>• Deliver well-rounded desktop support for a small group of approximately 12 users, offering both remote and hands-on assistance as needed.<br>• Troubleshoot common technical problems methodically and escalate more complex issues when necessary.<br>• Maintain a reliable support experience by communicating clearly with users and documenting issue resolution steps.
We are looking for an experienced Traveling Telecommunications Technician III to support telecom installation and decommissioning projects throughout assigned job sites. This contract-to-permanent opportunity is ideal for a hands-on, detail-oriented candidate who can guide field activity, maintain high workmanship standards, and collaborate effectively with project stakeholders. The role requires strong technical knowledge of telecommunications infrastructure, a safety-focused mindset, and the flexibility to travel for multi-week assignments as project needs demand.<br><br>Responsibilities:<br>• Direct on-site technicians during installation, upgrade, removal, and shutdown activities for telecommunications systems and related infrastructure.<br>• Build out and dismantle network environments by working with fiber transport components, power systems, grounding elements, support frameworks, cabinets, racks, servers, switches, and routers.<br>• Run, identify, terminate, organize, and remove multiple cable types, including copper, fiber, coaxial, CAT5/6, and AC/DC power wiring.<br>• Perform tasks on both live and out-of-service equipment while following approved procedures and minimizing operational risk.<br>• Interpret engineering documents, construction drawings, and methods of procedure to complete field work accurately and efficiently.<br>• Use testing tools to verify cable performance, assist with fault isolation, prepare fiber connections, and inspect completed work for quality compliance.<br>• Coach technicians and reinforce company and site safety practices throughout each phase of the project.<br>• Communicate with customers, engineers, and project leadership to report progress, address job-site issues, and keep work aligned with project expectations.<br>• Oversee material staging, inventory tracking, and site housekeeping, including cleanup, equipment removal, and disposal of job-related waste.<br>• Maintain project records and complete required documentation, correcting discrepancies to ensure accurate closeout reporting.
<p>Our client is looking to add <strong>3 Cell Fabrication Technicians</strong> to support a <strong>15-person team</strong>. This role is ideal for someone who is hands-on, detail-oriented, and enjoys being part of a collaborative team environment.</p><p>The Cell Fabrication Technician performs hands-on laboratory and cell assembly activities to support the fabrication, testing, and development of rechargeable battery cells. This role follows established procedures to prepare materials, assemble cells, operate laboratory equipment, and maintain accurate records while ensuring consistent workmanship, product quality, and laboratory safety.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>· Perform cell fabrication and assembly activities in a laboratory setting</p><p>· Follow detailed work instructions and established procedures consistently</p><p>· Prepare materials and components for battery cell assembly</p><p>· Operate laboratory tools and equipment safely and effectively</p><p>· Maintain accurate records and complete documentation thoroughly</p><p>· Ensure quality, precision, and consistency in repetitive manual tasks</p><p>· Support laboratory cleanliness, organization, and safety standards</p><p>· Work closely with the team to meet ramp-up production and development goals</p>
<p>Technical Engineer,Cisco Technologies,Citrix Technologies,Cloud Technologies,iOS Apps,Linux TechnolKnowledge of Security+</p><p><br></p><p>Present in the lab 100% of the time</p><p><br></p><p>Helping students with hacking</p><p><br></p><p>Not teachers</p><p><br></p><p>Computer networking</p><p><br></p><p><br></p><p><br></p><p>Need to have concepts of security +. Should have hunger to keep growing. Extremely involved with students. Need to be present all the time if students were working on software packages for phishing, the engineer should be able to assist with these projects. They are there for when the students need them. Need to have networking skills.</p>
<p>We are hiring a <strong>Desktop Support Engineer</strong> to support users, devices, and endpoint technologies in a Microsoft-focused environment. This role is ideal for someone with strong troubleshooting skills and experience managing devices through Microsoft Intune.</p><p>Responsibilities</p><ul><li>Provide Tier 1 and Tier 2 support for end users</li><li>Deploy, configure, and maintain Windows laptops and desktops</li><li>Manage devices using Microsoft Intune</li><li>Support software installations, upgrades, and patching</li><li>Troubleshoot hardware, software, networking, and printing issues</li><li>Configure and support Microsoft 365 applications</li><li>Maintain accurate documentation and asset inventory</li><li>Assist with onboarding and offboarding processes</li><li>Support endpoint security initiatives</li></ul><p><br></p>
<p> </p><p>The Senior IT Help Desk Support Technician serves as the first point of contact for employees requiring technical assistance. This role is responsible for providing timely Tier 2 support, along with select Tier 3 support responsibilities, by troubleshooting hardware, software, network, and user-related issues while delivering excellent customer service. The technician documents and tracks requests through the help desk ticketing system, resolves issues whenever possible, and escalates more complex problems as needed. This position reports to the Help Desk Supervisor and receives moderate supervision with ongoing training and development opportunities.</p><p><strong> </strong></p><p><strong>Essential Duties and Responsibilities</strong></p><ul><li>Serve as the first point of contact for Tier 2 IT support requests, while assisting with Tier 3 technical issues as needed.</li><li>Prioritize, document, and manage support tickets according to urgency and business impact.</li><li>Provide technical support for computer hardware, software, printers, mobile devices, and peripheral equipment.</li><li>Respond to support requests in person, by phone, email, or through the ticketing system.</li><li>Install, configure, troubleshoot, repair, and upgrade desktop and laptop computers, operating systems, and software applications.</li><li>Diagnose and resolve hardware, software, network, and connectivity issues, escalating more complex problems when appropriate.</li><li>Configure and install computer peripherals, including monitors, printers, scanners, and other devices.</li><li>Perform routine computer maintenance, including operating system updates, malware and virus removal, system cleanup, and performance optimization.</li><li>Assist with user account setup, password resets, and access-related issues.</li><li>Maintain accurate documentation of all work performed, including ticket updates, resolutions, and daily activity logs.</li><li>Develop and maintain user documentation, training materials, and knowledge base articles.</li><li>Provide basic computer training and guidance to employees on software applications and IT best practices.</li><li>Monitor recurring technical issues and communicate trends or recommendations for long-term improvements.</li><li>Follow up with users to verify issues have been fully resolved and ensure a positive support experience.</li><li>Assist with office technology projects, equipment deployments, inventory management, and other IT-related initiatives.</li><li>Perform general administrative and office tasks as assigned.</li><li>Complete other duties and special projects as assigned.</li></ul><p><br></p>
We are looking for a Telecommunications Engineer to support healthcare-related telecommunications operations in New Haven, Connecticut. This Long-term Contract position is ideal for someone who is detail oriented and can work across telecom systems while contributing knowledge of healthcare coding environments and post-payment processes. The role requires close attention to operational accuracy, effective issue resolution, and collaboration with internal teams to maintain dependable communication services.<br><br>Responsibilities:<br>• Manage and support telecommunications systems to promote stable, secure, and efficient daily operations.<br>• Investigate service interruptions and technical issues, identify root causes, and implement timely corrective actions.<br>• Work with internal stakeholders to align telecommunications support with healthcare business needs and operational priorities.<br>• Apply knowledge of ICD-9, ICD-10, and CPT-related workflows when assisting with telecom processes tied to healthcare functions.<br>• Support activities connected to post-payment operations where telecommunications coordination is required.<br>• Maintain system documentation, service records, and updates to ensure clear tracking of configurations and changes.<br>• Coordinate with vendors and technical partners to resolve escalated issues and improve service performance.
We are looking for a dependable Level 1 Cable Technician to support structured cabling projects in Kansas City, Missouri. This is a Contract position suited for someone who takes pride in hands-on installation work and follows site standards carefully. The technician will assist with building and maintaining low-voltage and fiber infrastructure while working closely with project teams to keep assignments on schedule.<br><br>Responsibilities:<br>• Install, route, and secure copper and fiber cabling in commercial or industrial environments according to project specifications.<br>• Support the setup of low-voltage infrastructure by pulling cable through pathways, terminating connections, and labeling runs accurately.<br>• Assist with mounting and organizing network hardware, patch panels, and related cabling components for clean and functional installations.<br>• Perform basic testing and verification of cable runs to confirm connectivity, signal quality, and compliance with site requirements.<br>• Maintain an orderly work area and follow safety practices while using ladders, hand tools, and installation equipment.<br>• Read work instructions, layouts, and diagrams to complete assigned tasks with attention to detail and quality standards.<br>• Coordinate with supervisors and team members to report progress, identify installation issues, and help resolve field challenges.<br>• Document completed work clearly, including labeling, test results, and updates needed for project records.
<p>We are looking for an IT Operations Technician II to deliver advanced technical support and keep daily IT operations running smoothly across clients in the southeastern region of WI. This role combines hands-on troubleshooting, hardware deployment, and ownership of key technology solutions, making it ideal for someone who enjoys balancing support work with operational responsibility. The position also contributes to project execution and provides dependable service to end users through both remote and on-site assistance. <strong><em>This role requires travel across locations from Milwaukee, Brookfield, Greenfield, Racine, etc. Local candidates with client facing experience is desired. </em></strong></p><p><br></p><p>Responsibilities:</p><p>• Resolve escalated support incidents by investigating root causes, applying effective fixes, and maintaining service quality expectations.</p><p>• Complete advanced service requests that require careful analysis of infrastructure, user needs, and system dependencies.</p><p>• Build, configure, and prepare equipment such as desktops, network devices, cameras, entry-level servers, and printers for operational use.</p><p>• Coordinate incoming and outgoing hardware shipments while keeping asset records accurate and up to date in inventory systems.</p><p>• Perform routine inventory checks to track equipment levels, verify asset status, and support availability of critical parts.</p><p>• Provide technical support during on-site visits and remote sessions, diagnosing issues efficiently and communicating clearly with users.</p><p>• Manage the technical steps involved in employee onboarding and offboarding, including account access, workstation setup, and equipment handling.</p><p>• Serve as the primary operational owner for assigned products, maintaining documentation, overseeing upkeep, and driving issue resolution.</p><p>• Contribute to custom and standardized projects by completing assigned tasks, supporting implementation activities, and helping meet delivery timelines.</p><p>• Participate in an after-hours support rotation to respond to urgent operational problems and help maintain system reliability.</p>
<p>About the Opportunity</p><p>We are seeking a <strong>Desktop Support Analyst</strong> to provide exceptional end-user support while helping oversee the organization's IT asset lifecycle. This role will serve as a primary point of contact for desktop support issues and will play a critical role in managing hardware assets, software inventory, device deployments, and technology refresh initiatives.</p><p>The ideal candidate combines strong technical troubleshooting skills with experience maintaining accurate asset records, coordinating technology deployments, and ensuring employees have the tools they need to be productive.</p><p>WKey Responsibilities</p><p>End User Support</p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripheral equipment.</li><li>Troubleshoot and resolve hardware, software, operating system, and connectivity issues.</li><li>Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Assist with account administration, password resets, access requests, and device provisioning.</li><li>Image, configure, deploy, and upgrade desktop and laptop systems.</li><li>Support conference room technologies and remote workforce tools.</li><li>Document incidents, requests, and resolutions within the IT ticketing system.</li><li>Escalate complex issues to infrastructure, networking, security, or application support teams when necessary.</li></ul><p>IT Asset & Lifecycle Management</p><ul><li>Maintain accurate inventory records for desktops, laptops, monitors, mobile devices, peripherals, and software assets.</li><li>Track technology assets throughout their lifecycle, including procurement, deployment, maintenance, refresh, reassignment, and disposal.</li><li>Manage asset receiving, tagging, inventory audits, and reconciliation activities.</li><li>Coordinate employee onboarding and offboarding processes, ensuring timely device deployment and recovery.</li><li>Monitor hardware warranties, lease expirations, and refresh schedules.</li><li>Partner with vendors and procurement teams to support hardware ordering and inventory management.</li><li>Ensure asset management documentation remains current and audit-ready.</li><li>Generate reports on asset utilization, inventory levels, lifecycle status, and replacement planning.</li><li>Assist with software license tracking and compliance initiatives.</li><li>Support endpoint lifecycle programs, including workstation refreshes and equipment standardization efforts.</li></ul>
We are looking for a Desktop Support Analyst to join a team in Madison, Wisconsin in a contract-to-permanent capacity. This position is ideal for a highly hands-on, detail-oriented individual who enjoys validating hardware and software performance, partnering with product and support stakeholders, and turning technical findings into clear recommendations. The role centers on evaluating connected devices and workstation technologies, with a strong emphasis on testing, troubleshooting, and documenting results in a fast-paced environment.<br><br>Responsibilities:<br>• Conduct extensive hands-on testing and validation of desktop hardware, peripherals, and integrated technology solutions to confirm performance, reliability, and compatibility.<br>• Partner closely with product and support teams to investigate technical issues, share findings, and help improve end-user device experiences.<br>• Assess a wide range of equipment, including Bluetooth and BTLE devices, mobile hardware, tablets, scanning tools, scales, indicators, and other connectivity-related technologies.<br>• Research emerging hardware options and compare vendor solutions to support informed recommendations for device selection and deployment.<br>• Install, configure, image, and troubleshoot Windows 10 workstations and related desktop equipment in accordance with operational needs.<br>• Validate hardware and software integrations involving RFID-enabled tools, embedded devices, and other digital hardware components.<br>• Create detailed documentation covering test procedures, outcomes, technical observations, and recommended next steps for stakeholders.<br>• Support investigation and resolution of hardware issues by analyzing device behavior, connectivity performance, and configuration settings across multiple platforms.<br>• Contribute technical insight on specialized equipment used in AgTech environments, including evaluation of device interoperability and field readiness.
<p>We are looking for a Desktop Support Analyst to provide hands-on technical support for a manufacturing facility in Stevens Point, Wisconsin. This contract position with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, supporting onsite infrastructure, and working closely with plant operations in a fast-paced paper and packaging environment. The role requires strong troubleshooting ability across desktops, printers, scanners, Microsoft technologies, and core networking components, along with the flexibility to support onsite needs five days per week.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support for desktop systems, workstations, and end-user hardware within the plant environment.</p><p>• Diagnose and resolve issues involving Windows 10 devices, software deployment, application removal, and general workstation performance.</p><p>• Support printer operations by identifying and correcting problems related to HP printers, print drivers, and print connectivity.</p><p>• Assist with network-related troubleshooting by following established guidance, testing connectivity, and helping identify the source of communication failures.</p><p>• Provide user and device support within Active Directory and Microsoft 365, including access-related issues and basic account administration.</p><p>• Participate in device imaging and deployment efforts, including Autopilot rollouts and workstation setup for new or replacement equipment.</p><p>• Work with basic switching and Cisco network components to support installation activities and onsite troubleshooting needs.</p><p>• Maintain and troubleshoot barcode and handheld scanning equipment, including Zebra scanners used in plant operations.</p><p>• Serve as the onsite point of execution for broader infrastructure teams by carrying out technical instructions accurately and reporting findings clearly.</p>
<p>We are looking for a Desktop Support Analyst to provide hands-on technical support for a contract position based in Tennessee. This role will focus on assisting employees with computer replacements, setting up newly issued devices, and ensuring users can access core business tools without disruption. The position also includes preparing returned equipment for reuse through imaging, validation, and inventory tracking while delivering detail-oriented on-site support throughout the deployment process.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate directly with employees to schedule workstation swap appointments and deliver replacement laptops efficiently.</p><p>• Guide users through initial Windows sign-in, device setup, and access verification for Outlook, Teams, OneDrive, printers, and network resources.</p><p>• Confirm that user files, synchronized content, and essential settings are available on newly assigned computers.</p><p>• Troubleshoot common issues related to authentication, application access, syncing, connectivity, and browser configuration during deployment.</p><p>• Collect legacy devices after successful replacement and verify that required data has been transferred before preparing equipment for reuse.</p><p>• Reimage returned computers using approved desktop imaging standards, complete setup tasks, and validate readiness for redeployment using Microsoft InTune.</p><p>• Maintain accurate asset records for issued and recovered devices to support inventory control throughout the project.</p><p>• Escalate complex issues involving permissions, infrastructure, or specialized applications to the appropriate IT or OT teams.</p><p>• Keep deployment, reimaging, and troubleshooting inventory organized and communicate progress, exceptions, and risks to the designated project lead.</p>
<p>This energy industry organization is seeking an IT Service Analyst to provide hands-on technical support for employees across a corporate environment. This role focuses on troubleshooting end-user issues, supporting Microsoft technologies, provisioning hardware, and assisting with IT operations in a fast-paced enterprise setting.</p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT</strong></p><p><strong>LOCATION: DALLAS, TX</strong></p><p><strong>DURATION: 4 MONTH CONTRACT TO PERMANENT</strong></p><p><strong>RATE: $26 - $31/HOUR</strong></p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Provide Tier I and Tier II technical support for hardware, software, networking, and business application issues.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, printers, conference room technology, and related peripherals.</li><li>Manage user accounts, permissions, and access requests within Active Directory and Microsoft 365 environments.</li><li>Document, track, and resolve service requests using IT ticketing and change management processes.</li><li>Support onboarding activities, including workstation setup, account provisioning, and employee technology orientation.</li></ul><p><br></p>