We are looking for a Telecommunications Engineer to support healthcare-related telecommunications operations in New Haven, Connecticut. This Long-term Contract position is ideal for someone who is detail oriented and can work across telecom systems while contributing knowledge of healthcare coding environments and post-payment processes. The role requires close attention to operational accuracy, effective issue resolution, and collaboration with internal teams to maintain dependable communication services.<br><br>Responsibilities:<br>• Manage and support telecommunications systems to promote stable, secure, and efficient daily operations.<br>• Investigate service interruptions and technical issues, identify root causes, and implement timely corrective actions.<br>• Work with internal stakeholders to align telecommunications support with healthcare business needs and operational priorities.<br>• Apply knowledge of ICD-9, ICD-10, and CPT-related workflows when assisting with telecom processes tied to healthcare functions.<br>• Support activities connected to post-payment operations where telecommunications coordination is required.<br>• Maintain system documentation, service records, and updates to ensure clear tracking of configurations and changes.<br>• Coordinate with vendors and technical partners to resolve escalated issues and improve service performance.

• Experience supporting telecommunications systems in a detail-focused business environment.<br>• Working knowledge of healthcare coding concepts, including ICD-9, ICD-10, and CPT.<br>• Familiarity with post-payment processes and related operational workflows.<br>• Ability to diagnose technical problems, prioritize tasks, and deliver effective solutions.<br>• Strong communication skills with the ability to collaborate across technical and non-technical teams.<br>• High attention to detail and commitment to maintaining accurate documentation.<br>• Experience working in healthcare, hospital, or social assistance settings is preferred.

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