We are looking for an experienced Systems Engineer to evaluate, enhance, and streamline an existing Windows-based server infrastructure. This role involves working with server configurations, Active Directory, and implementing best practices for a mixed Windows and macOS environment. This is a contract position based in Westlake, Ohio.<br><br>Responsibilities:<br>• Assess the current Windows Server setup and implement improvements to ensure optimal performance.<br>• Manage and refine Domain Controller and File Server functionalities.<br>• Provide technical support for a mixed environment of Windows and macOS endpoints.<br>• Collaborate with internal technical staff to test and troubleshoot systems while facilitating knowledge sharing.<br>• Deliver expert recommendations and insights to management regarding infrastructure upgrades and optimizations.
<p>We are looking for an experienced ERP Technical Support Engineer to join our team in Greater Cleveland, Ohio. In this role, you will oversee the technical aspects of the Infor CloudSuite Industrial system, ensuring seamless functionality across multiple sites. You will collaborate with cross-functional teams to design, implement, and maintain solutions that support business objectives while delivering exceptional technical support.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement technical solutions within the Infor CloudSuite Industrial system to meet business goals.</p><p>• Analyze business requirements to design systems that align with functional, performance, and security needs.</p><p>• Configure and customize ERP systems, ensuring solutions are thoroughly tested and meet specifications.</p><p>• Provide Tier 3 ERP support, troubleshooting complex issues and ensuring optimal system performance.</p><p>• Create and maintain system documentation, user guides, and deliver training as needed.</p><p>• Perform regular system updates, patching, and ensure data quality and integrity.</p><p>• Collaborate with teams to enhance system processes and implement continuous improvement opportunities.</p><p>• Automate workflows using scripting and other tools to optimize operations.</p><p>• Conduct system monitoring, alerting, and disaster recovery planning to ensure business continuity.</p><p>• Travel to various sites as needed to support ERP implementation and maintenance.</p>
We are looking for a skilled and motivated Network Manager to oversee our organization's IT infrastructure and systems in Richfield, Ohio. This role requires a dynamic leader who can ensure the seamless operation of technology systems while driving strategic improvements to meet organizational goals. The ideal candidate will bring a proactive approach to managing network design, system maintenance, and team collaboration.<br><br>Responsibilities:<br>• Lead and supervise IT staff to ensure optimal performance and support for the organization's infrastructure.<br>• Oversee the functionality and maintenance of key IT systems, including servers, networks, mobile devices, storage solutions, backups, and disaster recovery protocols.<br>• Research and recommend new technologies to enhance system efficiency and cost-effectiveness.<br>• Maintain accurate documentation of systems, procedures, and inventory to ensure organizational compliance and readiness.<br>• Plan and execute IT projects with a focus on achieving strategic objectives.<br>• Collaborate with all departments to ensure effective communication and alignment on IT-related initiatives.<br>• Develop and manage the annual IT budget, ensuring cost-effective allocation of resources.<br>• Conduct annual IT audits and ensure compliance with industry standards.<br>• Establish and maintain relationships with vendors and third-party providers, ensuring contracts and licensing are up-to-date and cost-effective.<br>• Mentor and coach direct reports, fostering growth and enhancing team performance.
<p>We are looking for a skilled End User Support Specialist to join our team in Walton Hills, Ohio. In this role, you will provide end-user technical support, troubleshoot issues with hardware, software, and networks, and ensure seamless operations for our employees. This Contract to permanent position offers the opportunity to work in a dynamic environment while utilizing your expertise in Office 365 administration and Microsoft technologies.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Office 365 applications, including troubleshooting issues with Outlook, Teams, SharePoint, and OneDrive.</p><p>• Manage user accounts, password resets, and access permissions using the Microsoft 365 Admin Center.</p><p>• Diagnose and repair hardware problems for desktops, laptops, printers, and other peripheral devices.</p><p>• Assist in resolving Windows operating system errors and basic networking connectivity issues.</p><p>• Maintain detailed records of incidents and resolutions in the ticketing system for future reference.</p><p>• Educate employees on effective use of Office 365 tools and security best practices.</p><p>• Collaborate with the IT team to address complex technical challenges and ensure prompt solutions.</p><p>• Perform desktop imaging and configuration to prepare workstations for deployment.</p><p>• Support Active Directory operations, including user account management and directory updates.</p><p>• Stay updated on the latest Microsoft technologies and assist in implementing system improvements.</p>
We are looking for a skilled Systems Administrator to join our team in Fairview Park, Ohio. This role involves managing and maintaining server systems, networks, and computer infrastructure to ensure seamless operations. The ideal candidate will have a strong background in Microsoft technologies, troubleshooting expertise, and a proactive approach to system management.<br><br>Responsibilities:<br>• Install, configure, and manage Microsoft Server 2025 to support organizational needs.<br>• Document and update records related to network configurations, server setups, and computer systems.<br>• Address and resolve service calls on a daily basis to maintain operational efficiency.<br>• Provide on-call support to ensure timely responses to critical issues.<br>• Travel approximately 15% of the time to support remote operations or client needs.<br>• Collaborate on various projects and tasks as assigned to improve systems and processes.<br>• Implement security measures and monitor system performance to mitigate risks.<br>• Manage basic Linux systems to support diverse technology requirements.<br>• Utilize Microsoft Active Directory, Azure, and SharePoint for effective system management.
We are looking for a skilled Desktop Support Analyst to join our team in Cleveland, Ohio. In this long-term contract role, you will provide hands-on technical assistance to end users in a Windows-based environment. This position offers a unique opportunity to contribute to a dynamic IT team while supporting cutting-edge initiatives, including early AI pilot programs.<br><br>Responsibilities:<br>• Deliver Tier 1 and Tier 2 support to users in a Windows environment, addressing hardware, software, and connectivity issues.<br>• Configure, deploy, and maintain desktops, laptops, and related hardware.<br>• Provide technical assistance and troubleshooting for Microsoft O365 applications, including Outlook, Teams, OneDrive, and SharePoint.<br>• Manage IT assets by overseeing shipping, receiving, and inventory processes.<br>• Collaborate with team members to ensure adherence to cybersecurity best practices.<br>• Offer support in an accounting-focused environment, addressing specific user needs.<br>• Assist with Citrix-related tasks as needed.<br>• Contribute to team efforts in exploring and implementing AI tools and technologies.<br>• Work effectively within a small IT team to solve technical challenges and improve processes.
We are looking for an experienced IT Site & ERP Administrator to oversee and enhance the management of ERP systems and IT operations at our Solon, Ohio location. In this role, you will ensure system integrity, lead IT-related projects, and provide specialized user support. The ideal candidate will possess strong technical expertise and a proactive approach to problem-solving in a dynamic, regulated environment.<br><br>Responsibilities:<br>• Administer and manage the local ERP system (ERP BusinessOne), ensuring smooth operation and reliability.<br>• Diagnose, address, and resolve technical issues, including system errors and bugs, while documenting resolutions for future reference.<br>• Translate business needs into system configurations through effective communication and a structured change management process.<br>• Provide training and share expertise with users to support their roles and enhance system utilization.<br>• Develop, maintain, and improve data reports to meet business requirements.<br>• Implement new system configurations and update existing ones to optimize performance.<br>• Manage user access rights by defining and maintaining permissions.<br>• Lead and execute local IT projects aligned with the organization’s global IT strategy.<br>• Oversee IT adherence to best practices and compliance with procedures in a regulated manufacturing environment.<br>• Collaborate with external providers for issue escalation and resolution when necessary.
