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2 results for Help Desk Technician Ii in Tysons, VA
- Rockville, MD
- onsite
- Temporary / Contract
- 32.76 - 32.76 USD / Hourly
- <p>We are looking for a Hardware Engineer / Deskside Support Technician to provide onsite technical support in a high-availability enterprise environment supporting a federal agency. This role is responsible for performing hands-on desktop support, hardware deployment, and system troubleshooting across Windows-based devices.</p><p>This position supports hardware products and systems through installation, maintenance, testing, and troubleshooting activities. Work includes deploying new systems, supporting end users, and ensuring devices meet operational and security requirements. The role requires collaboration across Tier 2 and Tier 3 teams and includes both routine operational support and participation in system upgrades, testing, and process improvements.</p><p>The ideal candidate is customer-focused, detail-oriented, and capable of working independently under limited supervision while contributing to team objectives.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Provide Tier 2 deskside support for desktops, laptops, and related hardware in a Windows 10/11 environment</p><p>· Perform break/fix support, troubleshooting hardware/software issues, and resolving user tickets</p><p>· Deploy, configure, and image Dell laptops and desktops for end users</p><p>· Utilize ServiceNow (or similar ITSM tools) for ticket tracking, documentation, and CMDB updates</p><p>· Support patching, system updates, and ensure endpoint compliance with security requirements</p><p>· Coordinate with Tier 3 teams on escalations, upgrades, and major incidents</p><p>· Assist with asset management, procurement support, and hardware lifecycle activities</p><p>· Participate in disaster recovery (DR/COOP) exercises and provide onsite support</p><p>· Perform system maintenance tasks including backups, upgrades, and recovery procedures</p><p>· Provide clear communication and status updates to stakeholders and end users</p><p>· Support occasional after-hours/on-call activities as needed</p>
- 2026-05-27T00:00:00Z
- Ashburn, VA
- onsite
- Temporary / Contract
- 20 - 25 USD / Hourly
- <p>We are looking for a Customer Service Representative II to support customer interactions and sales-related activities for a busy team in Ashburn, VA. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing detailed information accurately, and working in a fast-paced environment. The person in this role will contribute to service quality, support revenue-related documentation, and help maintain smooth daily operations through strong communication and organization.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer questions and resolve service issues through clear, attentive communication across phone, email, and related channels.</p><p>• Support sales-focused activities by identifying customer needs, providing accurate information, and helping strengthen client relationships.</p><p>• Maintain customer records, financial notes, and database entries with a high level of accuracy and attention to detail.</p><p>• Coordinate office and administrative tasks that keep daily service operations organized, efficient, and aligned with company policies.</p><p>• Review order, costing, and account-related information to ensure documentation is complete and properly recorded.</p><p>• Contribute to quality and continuous improvement efforts by identifying process gaps and recommending practical enhancements.</p><p>• Assist with training and onboarding support for new team members by sharing procedures, service expectations, and best practices.</p><p>• Monitor service trends and customer feedback to help improve performance, support revenue objectives, and maintain high service standards.</p>
- 2026-05-14T00:00:00Z