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5 results for Help Desk Technician Ii in Tysons, VA

Help Desk Analyst

Windsor Mill, MD
onsite
Temporary / Contract
24 - 33 USD / Hourly
Help Desk Technician I/IILocation: Woodlawn, MD, Onsite - + support of 9 club locations around Baltimore region. Travel between sites as needed.contract to hire • This position requires a person be physically fit and mentally alert. There may be a need for standing,walking, sitting, lifting, kneeling, bending, using/working on a step ladder, stretching, reaching, handling, thinking, reasoning, and calculating, some of it constant.• This job has an inherent amount of physical and mental stress. All candidates must be prepared forand capable of adapting to such conditions.• This person must be literate in English and reasonably skilled in math.• This person must have excellent problem solving and troubleshooting skills.• This person must have a detail-oriented approach to tasks• A positive attitude and polite behavior are expected in all dealings with members and/or fellow Teammembers. This person must have a customer service-oriented attitude.• This person will install, configure, and troubleshoot hardware and software.• This person will assist with new hire onboarding account setup and change requests as needed.• This person will monitor the helpdesk ticketing system queue and act as a primary point of contact.• This person will coordinate break/fix work with company vendors including deliveries and installs.• This person will manage IT projects as needed and assist with departmental projects.• Other requirements to ensure success in this role include:o A+/Net+/Microsoft certifications strongly preferredo Basic knowledge of LAN/WAN networks and TCP/IIP troubleshootingo Strong reading, writing and verbal communication skillso 3+ years IT experience including supporting a Microsoft Windows environmento Experience with Microsoft 365 including Sharepoint and Teamo The ability to communicate and work with all levels of staff who possess varying degrees oftechnical skills.
2026-08-21T00:00:00Z

Service Desk Analyst

Washington, DC
onsite
Temporary / Contract
23 - 37 USD / Hourly
Shift Time: During training; shift will be 8:30am-5:30pm, after training; shift will be 11:00am-7:00pm Position: Service Desk AnalystType: Contract to Hire; potential conversion to permanent after 6 monthsSchedule: 5 days a week on siteLocation: Washington DCStart Date: ASAP <ul><li>Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.</li><li>Exhibiting ownership and timely resolution of all incident tickets and change orders.</li><li>Interacting directly with other IT groups to determine the proper remediation for an issue.</li><li>Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.</li><li>SERVICE DESK SPECIFIC EXPERIENCE NEEDED</li></ul>Qualifications:<ul><li>Minimum of one year of experience in end-user support.</li><li>Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.</li><li>Two-year college degree preferred. Equivalent experience will be considered.</li><li>Strong communication and interpersonal skills.</li><li>Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.</li><li>Technical experience configuring and supporting workstations, laptops, printers, and related equipment.</li><li>Exceptional client service, both internal and external.</li><li>Flexibility to work additional shifts as needed.</li></ul>
2026-08-24T00:00:00Z

Technology Management II

Lorton, VA
onsite
Temporary / Contract
85 - 90 USD / Hourly
Insider Threat Program UAM EngineerLocation: Hybrid/Onsite Lorton, VALong Term Contract to Hire Security Clearance: Active Top Secret (TS) Clearance Required or TS held within the past 2 yearsEmployment Type: ContractOverviewWe are seeking an experienced Insider Threat Program UAM Engineer to support a critical federal program focused on insider threat detection, monitoring, and cybersecurity operations. This role will support enterprise User Activity Monitoring (UAM) capabilities and associated infrastructure while partnering with stakeholders to enhance monitoring coverage, system performance, and operational effectiveness.The ideal candidate will bring recent hands-on experience supporting UAM technologies, strong technical troubleshooting skills, and the ability to operate in a highly secure environment.Security Clearance Requirements<ul><li>Active Top Secret (TS) clearance, or candidates who held an active TS clearance within the last two years.</li><li>Candidates must be eligible to obtain a DHS EOD SCI prior to start.</li><li>SCI eligibility is required; active SCI is not required at the time of application.</li></ul>Key Responsibilities<ul><li>Support enterprise User Activity Monitoring (UAM) solutions, including updates, deployments, configuration changes, and ongoing sustainment activities.</li><li>Perform maintenance and operational support to ensure UAM functionality and reliability across the enterprise.</li><li>Identify and resolve monitoring and coverage gaps.</li><li>Partner with analysts and stakeholders to implement new configurations, data feeds, and monitoring enhancements.</li><li>Develop and maintain technical documentation and configuration baselines.</li><li>Assist with training activities and knowledge transfer related to UAM tools and processes.</li><li>Support certification and personnel development initiatives as directed.</li><li>Troubleshoot and resolve technical issues affecting UAM platforms and supporting infrastructure.</li><li>Participate in system improvements that strengthen monitoring, compliance, and insider threat detection capabilities.</li></ul>
2026-08-19T00:00:00Z

Systems Administrator II

Washington, DC
onsite
Temporary / Contract
44 - 49 USD / Hourly
Red Hat Enterprise Linux (RHEL) Systems AdministratorLocation: Washington, DC (Onsite, 5 days per week)Clearance Requirement: Ability to obtain and/or maintain a Public Trust clearanceEmployment Type: Long Term ContractOverviewWe are seeking a Red Hat Enterprise Linux (RHEL) Systems Administrator to support and maintain enterprise Linux infrastructure in a highly secure environment. This role is responsible for the administration, maintenance, patching, automation, and optimization of RHEL servers across virtualized platforms. The successful candidate will work closely with infrastructure, security, and application teams to ensure system reliability, compliance, and operational efficiency.Key Responsibilities<ul><li>Administer and support enterprise Red Hat Enterprise Linux (RHEL) environments.</li><li>Manage the full lifecycle of RHEL servers, including deployment, configuration, patching, upgrades, and maintenance.</li><li>Deploy and maintain RHEL systems within VMware-based virtual environments.</li><li>Utilize Red Hat Satellite to manage software repositories, content views, lifecycle environments, and enterprise patching operations.</li><li>Implement system and software updates while ensuring security and compliance requirements are met.</li><li>Configure and maintain users, groups, permissions, and access controls.</li><li>Perform system monitoring, performance tuning, troubleshooting, and root cause analysis.</li><li>Identify and resolve platform and application issues while providing daily operational support.</li><li>Develop, test, and maintain automation solutions using Bash, Python, Ansible, and other scripting tools.</li><li>Improve operational efficiency through automation of routine administrative tasks and deployment processes.</li><li>Collaborate with security teams to support system hardening, vulnerability remediation, and patch compliance initiatives.</li><li>Create and maintain technical documentation, procedures, configurations, and knowledge base articles.</li><li>Provide regular status updates on projects, patching activities, and overall system health.</li><li>Work effectively with cross-functional teams to support deployments and infrastructure initiatives.</li></ul>
2026-08-11T00:00:00Z

Network Engineer II

Washington, DC
onsite
Temporary / Contract
45 - 55 USD / Hourly
We are looking for a Network Engineer II to support enterprise network initiatives and deliver reliable engineering solutions across a diverse portfolio of programs. This long-term contract position is ideal for someone who is detail oriented and can apply strong technical judgment throughout the full engineering lifecycle, from analysis and design through testing and deployment. The role requires an individual who can work with limited supervision, collaborate with stakeholders, and help maintain performance, security, and operational continuity in complex network environments. Responsibilities: • Provide network engineering support across multiple programs, ensuring infrastructure solutions align with technical objectives and operational needs. • Participate in the complete system engineering process by translating requirements into network designs, supporting development activities, validating performance, and assisting with implementation. • Assess existing network environments, identify improvement opportunities, and recommend technologies or design changes that strengthen capability, reliability, and security. • Analyze technical issues of moderate complexity, apply sound engineering methods, and resolve problems while balancing schedule, performance, and customer expectations. • Monitor project milestones and service outcomes to help ensure network deliverables are completed on time and in accordance with established standards. • Work closely with customers, internal teams, and peer groups to coordinate activities, communicate technical information clearly, and build cooperation across functions. • Contribute to the refinement of engineering practices, procedures, and policy recommendations that support effective network operations and organizational goals. • Provide guidance to less experienced team members when needed, share technical knowledge, and assist in maintaining consistent execution across assigned tasks.
2026-08-07T00:00:00Z