3 Results for Customer Service Manager Jobs in Tysons, VA

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Customer Service Representative

Reston, VA
remote
Temporary / Contract
17.575 - 20.35 USD / Hourly
We are looking for a Customer Service Representative to support the membership team in Reston, Virginia. This is a Contract position suited for someone who communicates clearly, delivers attentive service, and stays organized while handling a steady flow of member inquiries. The ideal candidate is comfortable using Microsoft Office, can quickly learn new database and CRM tools, and works effectively with limited supervision in a part-time weekday schedule. Responsibilities: • Respond to incoming member calls and emails with professionalism, accuracy, and a service-focused approach. • Assist the membership department with day-to-day administrative support, including record updates and general coordination tasks. • Enter, review, and maintain member information in internal databases and CRM systems to ensure data accuracy. • Place outbound calls when needed to follow up on requests, confirm details, or provide membership-related assistance. • Use Microsoft Office applications to prepare correspondence, manage documents, and track routine activities. • Learn company-specific systems and apply them efficiently to process inquiries and support membership operations. • Resolve routine customer concerns independently while escalating more complex issues to the appropriate team member. • Manage multiple tasks during part-time weekday hours while maintaining responsiveness and attention to detail.
2026-10-08T00:00:00Z

Customer Service Representative I

Baltimore, MD
onsite
Temporary / Contract
16.15 - 17 USD / Hourly
We are looking for a dependable Customer Service Representative I to support a local government call center. This long-term contract position is ideal for someone who communicates clearly, handles high-volume inbound inquiries effectively, and maintains accurate records while delivering responsive service. The person in this role will help residents and callers by addressing questions, documenting interactions, and ensuring each request is routed or resolved appropriately. Responsibilities: • Respond to inbound calls from residents and other callers, providing courteous and timely assistance on a wide range of service-related questions. • Record caller information, concerns, and outcomes accurately in the appropriate systems to maintain complete and organized service documentation. • Enter and update data with close attention to detail so that customer records remain current and reliable. • Resolve routine inquiries during the initial interaction whenever possible, and direct more complex matters to the appropriate department or team. • Maintain a consistent, detail-oriented approach when managing a high volume of calls in a structured call center environment. • Follow established service procedures, call handling standards, and documentation guidelines to support operational consistency. • Provide clear information to callers regarding processes, next steps, and available resources to promote a positive customer experience.
2026-09-18T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 28 USD / Hourly
We are seeking a Customer Support Specialist to join our team and deliver outstanding service to customers through timely, professional, and solutions-focused support. This role delivers responsive customer service while resolving inquiries and documenting interactions accurately. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-10-07T00:00:00Z

3 results for Customer Service Manager in Tysons, VA