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5 results for Customer Service Manager in Tysons, VA

Customer Service Representative

Washington, DC
remote
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Washington, District of Columbia. This Long-term Contract position is ideal for someone who enjoys helping customers, managing service requests with accuracy, and delivering a detail-oriented experience across phone and system-based interactions. The role requires strong communication skills, attention to detail, and the ability to handle both inbound and outbound contact in a fast-paced support environment. Responsibilities: • Respond to incoming customer inquiries by phone and provide timely, courteous, and accurate assistance. • Place outbound calls as needed to follow up on requests, clarify information, and support service resolution. • Enter and update customer and order information carefully to maintain accurate records. • Use Salesforce to document interactions, track open issues, and manage follow-up activities. • Resolve routine service concerns efficiently while escalating more complex matters to the appropriate team. • Maintain organized case notes and ensure each customer interaction is recorded clearly and completely. • Support day-to-day contact center operations by balancing service quality, responsiveness, and productivity. • Contribute to process continuity by adapting to updated tools or workflows when required as part of operational support.
2026-08-25T00:00:00Z

Customer Service Representative

McLean, VA
remote
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to join a team supporting customers through a high-volume contact center environment in Virginia. This is a Contract position suited for someone who communicates clearly, resolves issues efficiently, and delivers a detail-oriented service experience across every interaction. The person in this role will handle customer inquiries, process order information accurately, and contribute to smooth day-to-day service operations. Responsibilities: • Respond to incoming customer calls with empathy and a solutions-focused approach. • Place outbound calls as needed to follow up on requests, clarify information, or provide updates. • Enter customer orders and service details into internal systems with a high level of accuracy. • Address questions, concerns, and routine service issues while maintaining strong customer satisfaction. • Document interactions thoroughly to ensure complete and organized account records. • Coordinate with internal teams when necessary to support timely resolution of customer needs. • Manage multiple conversations and tasks efficiently in a fast-paced call center setting.
2026-08-25T00:00:00Z

Sr. Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for an experienced Sr. Customer Service Representative to support a housing association team in Baltimore, Maryland. This Contract position is ideal for someone who can deliver thoughtful service, manage high-volume inquiries, and help residents or clients receive timely and accurate assistance. The person in this role will handle inbound communication, resolve questions efficiently, and document interactions carefully while contributing to a responsive customer support operation. Responsibilities: • Respond to incoming calls and online inquiries with professionalism, empathy, and a strong focus on service quality. • Resolve customer questions during the initial interaction whenever possible, using sound judgment and available resources. • Provide clear guidance related to program services, account concerns, benefits, billing matters, and claims-related questions as applicable. • Record customer conversations, actions taken, and follow-up needs accurately in CRM and other internal systems. • Conduct outbound follow-up with callers to confirm resolution, share updates, or gather additional information when needed. • Navigate multiple software platforms, including customer service and data processing tools, to research issues and complete case activity. • Support daily service operations by maintaining organized records and escalating complex concerns to the appropriate team members. • Contribute to a positive customer experience by managing a steady workload while meeting response time and documentation standards.
2026-08-25T00:00:00Z

Sr. Customer Service Specialist

Baltimore, MD
onsite
Temporary / Contract
20 - 27 USD / Hourly
The Senior Customer Service Specialist serves as a subject matter expert within the customer service team, handling complex or escalated issues while delivering high-quality support. This role combines advanced problem-solving, customer advocacy, and mentorship responsibilities. The Senior Customer Service Specialist contributes to continuous improvement by identifying trends, supporting training efforts, and maintaining service excellence across all customer channels. Key Responsibilities<ul><li>Handle escalated customer inquiries and complaints</li><li>Process orders, returns, or account updates</li><li>Maintain detailed records of customer interactions</li><li>Assist in training and mentoring new representatives</li><li>Identify trends and recommend process improvements</li><li>Ensure adherence to service-level agreements (SLAs)</li><li>Serve as a point of contact for complex or high-value accounts</li><li>Collaborate with cross-functional teams to resolve issues</li><li>Support quality assurance and coaching initiatives</li><li>Contribute to knowledge base and procedure documentation</li></ul>
2026-08-25T00:00:00Z

Client Team Support Associate

McLean, VA
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for a detail-oriented Client Team Support Associate to provide high-level administrative support within a fast-paced mortgage company environment in McLean, Virginia. This Long-term Contract position is ideal for someone who is organized, responsive, and confident managing a wide range of office coordination tasks for senior leaders and client-facing teams. The role offers an opportunity to contribute to daily operations by keeping schedules, communications, documents, and travel arrangements running smoothly. Responsibilities: • Coordinate complex calendars for managing directors and executive team members, ensuring meetings and priorities are organized effectively. • Arrange business travel, including itineraries, reservations, and related logistics, while adjusting plans as needed. • Prepare, scan, file, and maintain documents and records to support accurate and efficient office operations. • Process expense reports and invoices with close attention to detail and established administrative procedures. • Provide general administrative assistance such as data entry, correspondence support, and day-to-day office coordination. • Answer inbound calls professionally, direct inquiries appropriately, and serve as a reliable point of contact for internal and external communication. • Use Microsoft Office applications, including Excel, to create reports, track information, and support team workflows.
2026-08-25T00:00:00Z