<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p><br></p><p>Responsibilities:</p><p><br></p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p> </p><p> Responsibilities:</p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p><br></p><p> Responsibilities:</p><p><br></p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p><br></p><p> Responsibilities:</p><p><br></p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p>Robert Half has a brand new direct-hire opportunity for a Client Services Associate for a financial services firm based on Columbia, MD. This role will support a great team with some of the best in the industry. Candidates with prior experience in financial services with strong customer service experience are encouraged to apply! If interested, or if you have questions, please contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>Description</p><ul><li>Provide support to financial advisors</li><li>Maintain relationships with new and existing accounts</li><li>Coordinate meetings internally and externally</li><li>Perform related research as necessary to ensure team is set up for success</li><li>Maintain client database system</li><li>Handle administrative support work for team</li><li>Special projects as assigned by leadership</li></ul><p><br></p>
<p><strong>Job Summary</strong></p><p>We are seeking a detail-oriented and customer-focused <strong>Leasing Specialist</strong> to join our dynamic property management team. As a Leasing Specialist, you will play a key role in maintaining high occupancy rates, fostering good tenant relationships, and ensuring compliance with leasing policies. If you are passionate about delivering exceptional customer service and have experience within leasing or property management, we invite you to apply today!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet prospective tenants, provide tours of available units, and answer inquiries regarding leasing options and amenities.</li><li>Assist clients in understanding lease agreements and address any concerns or questions professionally and clearly.</li><li>Maintain updated knowledge of all available units, including pricing, features, and availability dates.</li><li>Process rental applications, screen tenants according to property policies, and ensure documentation complies with legal and company requirements.</li><li>Coordinate lease signings and renewals while maintaining organized records for all tenant interactions.</li><li>Follow up with leads and inquiries via phone, email, and on-site visits to maximize occupancy rates.</li><li>Ensure units are clean, presentable, and ready to show to prospective tenants, coordinating clean-outs and inspections when necessary.</li><li>Handle tenant concerns and escalate issues to property managers as required.</li></ul><p><br></p>
We are looking for a motivated and detail-oriented Order Entry Customer Service Specialist to join our team in Rosedale, Maryland. This Contract-to-permanent position offers an excellent opportunity to grow within a stable and reputable company. In this role, you will play a key part in ensuring smooth customer operations, accurate order management, and delivering exceptional service.<br><br>Responsibilities:<br>• Process customer orders efficiently and accurately using a specialized Oracle-based system.<br>• Coordinate delivery schedules and routes for drivers to ensure timely deliveries.<br>• Communicate with customers to confirm order details, delivery updates, and satisfaction.<br>• Collaborate with warehouse, logistics, sales, and credit teams to streamline operations.<br>• Handle pricing and purchase order data entry with a high level of accuracy.<br>• Pick and prepare customer orders for pickup, ensuring all items are correct and ready.<br>• Build strong relationships with customers by upselling products and fostering long-term partnerships.<br>• Assist with resolving any customer concerns related to orders or shipments.<br>• Maintain organization in the workspace and lift items up to 25 pounds as needed.<br>• Support overall team objectives by adapting to workflow changes and priorities.
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. As part of this contract position, you will play a pivotal role in providing exceptional support to customers through various communication channels. This role requires strong communication skills and the ability to handle inquiries efficiently while maintaining a positive customer experience.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries promptly and professionally via phone and other communication channels.<br>• Provide accurate information about products, services, and company policies to resolve customer concerns efficiently.<br>• Process orders and manage entry tasks with attention to detail and accuracy.<br>• Handle both inbound and outbound calls to ensure customer needs are met effectively.<br>• Maintain thorough documentation of customer interactions and resolutions in the system.<br>• Collaborate with team members to address complex issues and deliver seamless service.<br>• Uphold high standards of customer satisfaction by delivering friendly and empathetic support.<br>• Identify opportunities to improve processes and contribute to enhancing overall service quality.<br>• Follow established protocols and procedures to ensure compliance with company guidelines.<br>• Adapt to customer needs and provide tailored solutions to exceed expectations.
<p>My client is a well-established financial services firm seeking a detail-oriented and proactive Office Manager to join our team in Fairfax, Virginia. In this role, you will be responsible for overseeing daily office operations, including calendar management, client services, and providing administrative support to Managing Director. This position offers excellent opportunities for growth and visibility within the organization. Candidates with superior customer service experience and experience in the financial services industry are strongly encouraged to apply. </p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage all administrative tasks to support Managing Director and ensure seamless office operations.</p><p>• Coordinate office facilities management, liaising with service providers to address maintenance needs.</p><p>• Manage client database system and office MS Outlook calendar </p><p>• Schedule and organize meetings, maintain calendars, and assist in the preparation of reports and presentations.</p><p>• Handle procurement of office supplies and maintain inventory to support efficient operations.</p><p>• Sort and manage incoming and outgoing mail and deliveries.</p><p>• Assist in the development and implementation of office policies and procedures to improve workflows.</p><p>• Support office layout planning and coordinate office moves when necessary.</p><p>• Identify opportunities to enhance processes and implement improvements.</p><p>• Book travel arrangements for teams as required.</p><p>• Collaborate with departments to ensure smooth execution of business processes and scheduling.</p><p><br></p><p>All interested candidates in this Office Manager role and other fulltime permanent opportunities in the Washington, D.C. area please send your resume to Justin Decker via LinkedIn</p>
We are looking for a motivated and detail-oriented individual to join our team as a Collections Support Specialist in Falls Church, Virginia. In this role, you will provide exceptional customer service within the collections department, ensuring accurate and efficient processes. This is a Contract position, offering an opportunity to work in a fast-paced environment while utilizing your organizational and communication skills.<br><br>Responsibilities:<br>• Respond to inbound and outbound calls to assist customers with account inquiries and collections-related concerns.<br>• Maintain accurate records by entering data into CRM systems such as Microsoft Dynamics.<br>• Resolve customer issues promptly and professionally, ensuring a positive customer experience.<br>• Utilize Office tools to manage and organize information effectively.<br>• Collaborate with team members to achieve department goals and improve processes.<br>• Monitor account statuses and follow up on overdue payments to ensure timely resolution.<br>• Apply attention to detail to identify discrepancies and resolve payment-related issues.<br>• Provide clear and concise communication to customers and internal stakeholders.<br>• Ensure compliance with company policies and procedures while handling sensitive customer information.
We are looking for a dedicated Admin Services Coordinator to join our team in Toms River, New Jersey. This long-term contract position requires an individual with strong organizational skills and a commitment to providing excellent service to tenants, vendors, and contractors. The role involves managing administrative tasks, supporting property operations, and ensuring compliance with company policies.<br><br>Responsibilities:<br>• Manage tenant work order systems and ensure timely resolution of requests in alignment with company guidelines.<br>• Build and maintain positive relationships with tenants, vendors, and contractors to foster collaboration.<br>• Oversee financial processes by coding invoices, preparing tenant billings, and ensuring payments align with contracts.<br>• Process purchase orders, track vendor contracts, and assist with preparing bid packages.<br>• Maintain accurate property management files and ensure all vendor insurance documents are current.<br>• Administer and prepare various accounting reports, including accounts receivable, general ledger, and rent roll.<br>• Monitor janitorial logs and address issues promptly to uphold property standards.<br>• Support sustainability initiatives and corporate directives, ensuring innovative practices are implemented.<br>• Coordinate office supply inventory and manage elevator reports.<br>• Assist the Property Manager with identifying and implementing property-specific initiatives.
<p>We are looking for a detail-oriented and personable Receptionist to join our team in Herndon, Virginia. In this contract position, you will be working Monday to Friday 8 am to 5 pm. You will play a key role in providing exceptional customer service and ensuring the smooth operation of front-desk activities. This is an excellent opportunity for individuals with strong organizational and communication skills</p><p>Responsibilities:</p><p>• Greet and assist visitors with courtesy and professionalism.</p><p>• Answer and direct incoming phone calls to the appropriate departments.</p><p>• Manage appointment scheduling and maintain calendars efficiently.</p><p>• Perform general receptionist duties, including handling inquiries and correspondence.</p><p>• Support administrative tasks such as handling mailings, filing and data entry as required.</p><p>• Ensure the reception area remains organized and presentable at all times.</p><p>• Provide information and assistance to customers in a timely manner.</p><p>• Collaborate with other team members to enhance office operations.</p>
We are looking for an experienced Project Engineer to join our team in Washington, District of Columbia. In this role, you will work with a variety of Microsoft and cloud technologies to design, implement, and support IT solutions for our clients. The ideal candidate will have strong technical expertise and a proven ability to manage projects effectively while delivering exceptional service.<br><br>Responsibilities:<br>• Administer and troubleshoot Microsoft 365 services, including SharePoint, Teams, Exchange Online, Entra ID, Intune, and related platforms.<br>• Deploy, configure, and manage Azure services such as Azure Compute, Azure Networking, Azure Virtual Desktop, Windows 365, and Entra ID.<br>• Configure and monitor Microsoft Defender to ensure optimal security measures.<br>• Perform application packaging and manage patches for both applications and operating systems.<br>• Support SharePoint migrations, Entra ID migrations, and Microsoft Intune implementations, including Mobile Device Management.<br>• Set up, manage, and maintain firewalls, network switches, and wireless access points (WAPs).<br>• Assist in onboarding new clients by implementing IT solutions tailored to their needs.<br>• Monitor for security incidents, recommend remediation actions, and implement solutions.<br>• Draft, edit, and interpret IT policies and procedural documentation.<br>• Provide help desk support as needed to ensure seamless client operations.
We are looking for a diligent Billing Analyst to join our team on a contract basis in Annapolis Junction, Maryland. In this role, you will be responsible for managing billing operations, processing sales orders, and maintaining accurate financial records. This position requires strong organizational skills and the ability to interact with vendors and customers effectively.<br><br>Responsibilities:<br>• Process and oversee sales orders, ensuring accurate tracking and management throughout the order cycle.<br>• Collaborate directly with vendors and customers to maintain seamless communication and resolve inquiries.<br>• Enhance office processes and procedures to improve efficiency and workflow.<br>• Manage accounts receivable, including customer billing, recording payments, and reconciling invoices.<br>• Prepare detailed reports and presentations to support management and business initiatives.<br>• Oversee customer contracts, registrations, and tracking systems.<br>• Maintain and utilize company applications effectively to support operations.<br>• Provide exceptional customer service, addressing complex issues promptly and professionally.<br>• Assist with marketing and business projects as required by management.
<p>We are looking for an experienced Accounting Manager to join our team in McLean, Virginia. In this role, you will oversee key financial operations, ensuring accuracy and compliance across all accounting processes. This is a long-term contract position ideal for someone with a strong background in general ledger management and advanced financial systems.</p><p><br></p><p>Responsibilities:</p><p>• Lead and supervise a team of three accounting staff, fostering collaboration and efficiency.</p><p>• Manage and maintain the general ledger, ensuring timely and accurate month-end close processes.</p><p>• Provide guidance and support to ancillary accounting teams, including finance, audit, and tax departments.</p><p>• Conduct detailed account reconciliations and prepare journal entries with precision.</p><p>• Utilize ERP tools such as SAP, Oracle Financials, BlackLine, and advanced Excel to complete accounting functions.</p><p>• Deliver comprehensive financial statement audits and ensure compliance with regulatory standards.</p><p>• Collaborate on project analysis during critical periods, such as year-end and financial close.</p><p>• Apply advanced Excel skills to perform complex financial calculations and data analysis.</p><p>• Uphold a customer-focused approach in providing general ledger support across various teams.</p>
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
<p><u>Position Overview</u></p><p>The Accounting & Operations Manager will support the CFO in overseeing accounting functions and daily operations for a luxury residential design-build firm specializing in custom homes. This is a hands-on role with a strong emphasis on accounting, billing, project administration, and overall organizational efficiency. The ideal candidate is detail-oriented, technologically savvy, and confident in communicating with clients, vendors, and team members.</p><p><br></p><p><u>Key Responsibilities</u></p><ul><li>Prepare and process client invoices for new construction projects</li><li>Prepare and process client invoices for service work</li><li>Manage AR reports and follow up on overdue balances</li><li>Set up vendors and maintain compliance documents on file</li><li>Enter and process accounts payable according to payment schedules</li><li>Track job costs</li><li>Process bi-weekly payroll data entry through ADP</li><li>Maintain payroll records</li><li>Track government/tax filings in partnership with a senior manager (ADP files reports)</li><li>Draft, review, and manage contracts and change orders</li><li>Organize and maintain project files</li><li>Manage vendor files and compliance documents</li><li>Support team members with permitting and inspection scheduling</li><li>Maintain accurate general ledger records in QuickBooks</li><li>Generate regular financial reports</li><li>Assist with phones, scheduling, office administration, and management communication</li><li>Communicate directly with clients regarding billing, contracts, and scheduling</li></ul>
<p>Robert Half's client is seeking a proficient Administrative Assistant to join their team based in Fairfax, Virginia. As an Administrative Assistant, your main responsibility will be to carry out a range of clerical support tasks, manage customer interactions, and ensure seamless office operations.</p><p>Responsibilities: </p><p>• Filing and organizing patient charts to ensure easy accessibility and accuracy</p><p>• Ordering supplies/stocking supplies.</p><p>• Supporting staff with various admin task. </p><p>• Maintaining files and official records.</p><p>• Keep an organized filing system and perform photocopying, faxing, and scanning of documents.</p><p>• Use Microsoft Excel, Microsoft Word, and Microsoft Outlook to maintain records.</p><p>• Handling catering orders for big conferences/ picking up catering orders </p><p><br></p><p><br></p><p><br></p>
<p>We are offering a contract opportunity for an Executive Assistant. In this role, you will be providing comprehensive administrative support in a fast-paced environment, primarily for the CFO. Your tasks will span across different areas such as scheduling, document management, research, and presentation preparation.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Assisting the CFO with a variety of administrative duties using Microsoft Office products including Word, Excel, Planner, Teams, PowerPoint, and Outlook</p><p>• Scheduling internal or external meetings and maintaining the CFO's calendar meticulously</p><p>• Documenting policy changes and maintaining up-to-date files</p><p>• Distributing mail and scheduling and coordinating department and group meetings</p><p>• Organizing food and beverage service for meetings/events as necessary</p><p>• Providing support in research and referencing source documents in writing to brief manager on the guidance for presentation to internal, external partners</p><p>• Attending meetings with the supervisor to take notes on significant parts of discussion, issues, and relevant planned future events</p><p>• Utilizing skills in ADP - Financial Services, Cisco Webex Meetings, Concur, CRM, Kronos Timekeeping System, About Time, Calendar Management, Communication, Conference Calls, Correspondence to perform tasks efficiently</p><p>• Performing any other duties as assigned.</p>
<p><strong>Financial Manager</strong> – Construction & Infrastructure Projects</p><p>Are you a skilled financial professional with experience in <strong>budgeting, cost analysis, procurement planning, supervisory tasks</strong>, and working in the <strong>construction or similar industry</strong>? This is an exciting opportunity for you to make an impact by supporting critical infrastructure and large multi-year programs. As part of the Finance Management team, you will work closely with project management teams on budgeting, forecasting, cost analysis, billing, and procurement strategies to ensure projects are delivered efficiently, remain cash-positive, and stay compliant with contract expectations. This position also offers the opportunity to conduct high-level interactions with project teams, customers, and executives to deliver accurate financial data and insights that drive key business decisions.</p><p><strong>Responsibilities</strong></p><p><strong>Project Cost Control</strong></p><ul><li>Collaborate with project teams to <strong>prepare accurate budgets</strong> and forecast manpower needs for multi-year programs</li><li>Perform weekly <strong>budget vs. actual analysis</strong>, identify variances, and address with project managers</li><li>Establish and maintain <strong>cash flow forecasts</strong>, ensuring that the project remains cash-positive</li><li>Ensure monthly complex billing submissions are accurate and timely</li><li>Track contract reconciliations and changes to reflect accurate financial data</li><li>Conduct efficient <strong>Key Project Reviews (KPR)</strong> to monitor project financials and performance</li><li>Support project teams with monthly financial forms and provide variance explanations</li></ul><p><strong>Project Procurement Planning</strong></p><ul><li>Lead procurement planning efforts by collaborating with project teams to develop detailed plans post-award, ensuring compliance and logistical requirements are met</li><li>Ensure procurement is completed according to plan before 20% job completion and perform monthly analysis of purchased vs. planned budgets</li></ul><p><strong>Award Management</strong></p><ul><li>Enter orders into the CMS system promptly</li><li>Create work orders in the system for scheduling service operations</li><li>Generate and submit monthly billing for assigned projects in alignment with invoicing terms and conditions</li><li>Resolve billing concerns to ensure invoices are paid on time</li><li>Post invoices in both the customer’s system and the company’s accounting system</li><li>Prepare data for monthly reports and participate in weekly project meetings</li><li>Monitor contract compliance and ensure customer reporting aligns with billing requirements</li></ul><p><strong>Why Join Us?</strong></p><p>This role offers an opportunity to work on <strong>mission-critical infrastructure projects</strong>, providing valuable financial insights and solutions that influence project success on a large scale. It is ideal for someone seeking growth with hands-on involvement across budgeting, procurement, billing, and financial analysis in a collaborative environment where innovation and excellence are key values. This is a newly created position due to growth with tremendous opportunity to continue to advance your career while working in a collaborative fast-paced environment in a highly visible role</p>
<p>We are looking for a detail-oriented Billing Coordinator to manage and oversee billing operations for a law firm in Baltimore, Maryland. The ideal candidate will bring expertise in legal billing, 3E billing system, ensuring accuracy and efficiency in financial transactions. If you have a strong background in billing function supporting Attorneys at law firms and thrive in a fast-paced environment, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>· Produce firm standard billing proformas for review by billing responsible attorneys each month</p><p>· Edit and finalize invoices based on instructions provided by the billing responsible attorneys and client guidelines</p><p>· Respond to information requests from lawyers, clients and staff related to client billings</p><p>· Monitor invoices submitted through the various e-billing hubs to ensure submission</p><p>· Follow-up with billing responsible attorneys to ensure timely processing of bills</p><p>· Research proformas or billing-related inquiries</p><p>· Produce monthly statements for outstanding invoices and send same to clients</p><p><br></p><p> </p><p>All interested candidates in this Billing Coordinator role and other permanent opportunities please send your resume to Justin Decker via LinkedIn. </p>
<p>We are in search of a Part Time Administrative Assistant to join our team based in Fairfax, Virginia. As a Part Time Administrative Assistant, you will be playing a vital role in our workplace operations, offering support to our staff. This is the ideal position for someone looking for part time work only. Yor will be working Monday to Thursday 9 am to 3 pm.</p><p>Responsibilities:</p><p>• Maintain the office environment and ensure it is organized and functional </p><p>• Ordering supplies/stocking supplies </p><p>• Supporting staff with various admin task</p><p>• Perform general administrative such as Filling/ scanning</p><p>• Support field personnel with administrative tasks</p><p> • Handling catering orders for big conferences/ picking up catering orders </p><p> • Maintain a strong work ethic and provide exceptional customer service</p><p> • Utilize Microsoft Office applications and data entry skills to perform tasks efficiently</p>
<p>We are in search of a Jr. Administrative Assistant to join our team based in Falls Church, Virginia. As a Jr. Administrative Assistant, you will be playing a vital role in our workplace operations, offering support to our sales and service personnel. You will be working onsite Monday to Friday 9 am to 3:30 pm. for the next 4+ weeks. Must be willing to start Wednesday October 29th.</p><p>Responsibilities: </p><p>• Answer phone calls and direct them to the appropriate parties</p><p>• Maintain the office environment and ensure it is organized and functional</p><p>• Manage registrations and logistics for trade shows</p><p>• Track expense reports and ensure they are accurately recorded and processed</p><p>• Perform general administrative duties as needed</p><p>• Support field personnel with administrative tasks</p><p>• Handle some purchasing responsibilities</p><p>• Maintain a strong work ethic and provide exceptional customer service </p><p>• Utilize MS Office applications and data entry skills to perform tasks efficiently</p><p><br></p>
<p>We are looking for a detail-oriented Sales Support specialist to join our team in Gaithersburg, Maryland. In this Contract position, you will play a key role in assisting sales operations, ensuring smooth order processes, and delivering exceptional post-sale customer support. This is an excellent opportunity for someone passionate about sales and customer service to contribute to a dynamic and collaborative environment.</p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>A global logistics company in Baltimore is seeking a detail-oriented Dispatcher to join their team! This person will be handling calls and coordinating and communicating with 50-75 drivers each day, asking questions to gather information from callers and prioritizing calls based on responses, relaying information, and general customer support. Must have strong communication skills, can multitask well, and have excellent attention to detail. </p>
