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4 results for Customer Service Manager in Tysons, VA

Customer Service Representative

McLean, VA
remote
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to join a team supporting customers through a high-volume contact center environment in Virginia. This is a Contract position suited for someone who communicates clearly, resolves issues efficiently, and delivers a detail-oriented service experience across every interaction. The person in this role will handle customer inquiries, process order information accurately, and contribute to smooth day-to-day service operations. Responsibilities: • Respond to incoming customer calls with empathy and a solutions-focused approach. • Place outbound calls as needed to follow up on requests, clarify information, or provide updates. • Enter customer orders and service details into internal systems with a high level of accuracy. • Address questions, concerns, and routine service issues while maintaining strong customer satisfaction. • Document interactions thoroughly to ensure complete and organized account records. • Coordinate with internal teams when necessary to support timely resolution of customer needs. • Manage multiple conversations and tasks efficiently in a fast-paced call center setting.
2026-08-25T00:00:00Z

Customer Service Representative

Washington, DC
remote
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Washington, District of Columbia. This Long-term Contract position is ideal for someone who enjoys helping customers, managing service requests with accuracy, and delivering a detail-oriented experience across phone and system-based interactions. The role requires strong communication skills, attention to detail, and the ability to handle both inbound and outbound contact in a fast-paced support environment. Responsibilities: • Respond to incoming customer inquiries by phone and provide timely, courteous, and accurate assistance. • Place outbound calls as needed to follow up on requests, clarify information, and support service resolution. • Enter and update customer and order information carefully to maintain accurate records. • Use Salesforce to document interactions, track open issues, and manage follow-up activities. • Resolve routine service concerns efficiently while escalating more complex matters to the appropriate team. • Maintain organized case notes and ensure each customer interaction is recorded clearly and completely. • Support day-to-day contact center operations by balancing service quality, responsiveness, and productivity. • Contribute to process continuity by adapting to updated tools or workflows when required as part of operational support.
2026-08-25T00:00:00Z

Sr. Customer Service Specialist

Baltimore, MD
onsite
Temporary / Contract
20 - 27 USD / Hourly
The Senior Customer Service Specialist serves as a subject matter expert within the customer service team, handling complex or escalated issues while delivering high-quality support. This role combines advanced problem-solving, customer advocacy, and mentorship responsibilities. The Senior Customer Service Specialist contributes to continuous improvement by identifying trends, supporting training efforts, and maintaining service excellence across all customer channels. Key Responsibilities<ul><li>Handle escalated customer inquiries and complaints</li><li>Process orders, returns, or account updates</li><li>Maintain detailed records of customer interactions</li><li>Assist in training and mentoring new representatives</li><li>Identify trends and recommend process improvements</li><li>Ensure adherence to service-level agreements (SLAs)</li><li>Serve as a point of contact for complex or high-value accounts</li><li>Collaborate with cross-functional teams to resolve issues</li><li>Support quality assurance and coaching initiatives</li><li>Contribute to knowledge base and procedure documentation</li></ul>
2026-08-27T00:00:00Z

Client Team Support Associate

McLean, VA
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for a detail-oriented Client Team Support Associate to provide high-level administrative support within a fast-paced mortgage company environment in McLean, Virginia. This Long-term Contract position is ideal for someone who is organized, responsive, and confident managing a wide range of office coordination tasks for senior leaders and client-facing teams. The role offers an opportunity to contribute to daily operations by keeping schedules, communications, documents, and travel arrangements running smoothly. Responsibilities: • Coordinate complex calendars for managing directors and executive team members, ensuring meetings and priorities are organized effectively. • Arrange business travel, including itineraries, reservations, and related logistics, while adjusting plans as needed. • Prepare, scan, file, and maintain documents and records to support accurate and efficient office operations. • Process expense reports and invoices with close attention to detail and established administrative procedures. • Provide general administrative assistance such as data entry, correspondence support, and day-to-day office coordination. • Answer inbound calls professionally, direct inquiries appropriately, and serve as a reliable point of contact for internal and external communication. • Use Microsoft Office applications, including Excel, to create reports, track information, and support team workflows.
2026-08-26T00:00:00Z