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2 results for Customer Service Manager in Troy, MI

Customer Service Representative

Saint Clair Shores, MI
onsite
Temporary to Hire
19 - 23 USD / Hourly
We are looking for a Customer Service Representative to join a collaborative team in Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing customer support, administrative coordination, and warehouse-related order activities in a small, relaxed workplace. The right candidate will be comfortable shifting between priorities, maintaining accuracy in daily tasks, and learning new systems such as QuickBooks, Salesforce, and Google Drive. Responsibilities:<ul><li>Respond to inbound customer inquiries via phone and email, providing accurate and timely assistance.</li><li>Prepare pricing quotes and accurately manage billing information.</li><li>Coordinate the picking and shipping of products from the warehouse, ensuring all items meet quality standards.</li><li>Maintain and update records using tools such as QuickBooks, Salesforce, and Google Drive.</li><li>Schedule appointments and manage calendars to support team efficiency.</li><li>Collaborate with other departments to resolve customer issues and improve processes.</li><li>Handle multiple tasks simultaneously while maintaining attention to detail and prioritizing effectively.</li><li>Foster a positive and respectful relationship with customers and team members alike</li></ul>
2026-07-06T00:00:00Z

Card Services Manager

Brighton, MI
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a Card Services Manager to oversee card operations and lead a high-performing team supporting debit and credit card services in Brighton, Michigan. This hybrid role requires a strong operational leader who can enhance service delivery, strengthen partner relationships, and improve processes that support a large member base. The ideal candidate brings financial services expertise, sound judgment, and a collaborative approach to team leadership and portfolio oversight. Responsibilities: • Direct daily activities related to debit and credit card operations, ensuring reliable service and effective support for a large member portfolio. • Guide and develop the card services team by setting priorities, coaching staff, resolving escalated issues, and reinforcing service standards. • Monitor operational workflows and performance measures to improve efficiency and maintain established service expectations. • Partner with internal teams, including branch and call center staff, to ensure card-related issues are addressed accurately and promptly. • Work closely with external vendors to investigate processing concerns, drive timely resolutions, and minimize disruption for members. • Coordinate with partner organizations to introduce enhancements, expand card capabilities, and support ongoing improvements in card programs. • Evaluate operational practices, identify opportunities for better outcomes, and recommend process improvements based on analysis and business needs. • Foster a team environment centered on accountability, communication, collaboration, and member-focused service.
2026-07-10T00:00:00Z