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2 results for Customer Service Manager in Troy, MI

Customer Service Representative

Pontiac, MI
onsite
Temporary / Contract
19 - 23 USD / Hourly
We are looking for a Customer Service Representative to support day-to-day customer interactions and order coordination for a long-term contract opportunity in Pontiac, Michigan. This position focuses on delivering responsive service, managing order-related activity, and working closely with internal teams to keep shipments and customer requests on track. The ideal candidate brings strong communication skills, a customer-first mindset, and the ability to learn systems and processes quickly in a fast-paced environment. Responsibilities: • Respond to customer inquiries regarding orders, service requests, and product-related needs with clear and thorough communication. • Identify customer requirements and recommend appropriate support to help maintain smooth business operations. • Partner with internal departments to confirm product availability and help ensure orders are fulfilled on schedule. • Handle order processing, prepare shipping paperwork, and resolve routine issues that may affect customer satisfaction. • Monitor shipment progress and coordinate with transportation and shipping teams to support timely deliveries. • Maintain accurate customer records and update account details based on current requirements and service needs. • Provide prompt support to both internal teams and external customers to ensure a high standard of service. • Contribute to monthly performance objectives established by leadership through consistent execution and follow-through.
2026-05-29T00:00:00Z

Account Manager

Troy, MI
onsite
Temporary / Contract
22.9615 - 26.587 USD / Hourly
We are looking for an Account Manager to support business clients through a long-term contract opportunity based in Troy, Michigan. This position is ideal for someone early in their career who enjoys working with account data, responding to inbound business needs, and helping drive revenue through inside sales support. The role focuses on building dependable client relationships while using digital marketing knowledge and CRM tools to identify opportunities and strengthen account performance. Responsibilities: • Manage a portfolio of business accounts by maintaining consistent communication and supporting day-to-day account needs. • Respond to inbound inquiries from B2B clients, clarify objectives, and recommend appropriate solutions aligned with their goals. • Review account activity and performance data to identify trends, opportunities, and areas that need attention. • Support inside sales efforts by uncovering growth opportunities, helping expand existing accounts, and contributing to revenue targets. • Build strong working relationships with clients through reliable follow-up, thoughtful problem-solving, and accurate coordination. • Use CRM systems to document interactions, track account updates, and maintain organized client records. • Apply knowledge of digital advertising tools, on-page SEO concepts, and related marketing resources when discussing account strategy. • Collaborate with internal teams to ensure client requests, campaign needs, and account priorities are handled effectively.
2026-05-15T00:00:00Z