Add your latest resume to match with open positions.
2 results for Help Desk Support Manager in Toledo, OH
- Holland, OH
- onsite
- Temporary / Contract
- 16.15 - 18.7 USD / Hourly
- <p>We are looking for a Help Desk Analyst to join a high-volume support environment in Holland, Ohio. This long-term contract position is fully on-site and supports customers through inbound Tier 1 assistance, overnight ticket review, and timely issue routing. The right candidate communicates clearly, stays composed under pressure, and delivers dependable service while documenting each interaction with care.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support calls professionally and assist users with first-level technical and service-related issues.</p><p>• Review reported incidents, assess equipment or system concerns quickly, and determine the most appropriate next step.</p><p>• Open, update, and maintain service desk tickets with complete and accurate details for every customer interaction.</p><p>• Escalate unresolved problems to the correct internal teams based on established procedures and urgency.</p><p>• Monitor tickets during assigned shifts, including overnight coverage, to ensure prompt follow-up and response.</p><p>• Verify that system settings, device configurations, or basic fixes are functioning as expected before closing or advancing a case.</p><p>• Record troubleshooting steps, actions taken, and outcomes in a clear manner to support continuity of service.</p><p>• Contribute to overall support operations by handling additional service-related tasks as needed.</p>
- 2026-06-24T00:00:00Z
- Holland, OH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Help Desk Analyst to join a high-volume support environment in Holland, Ohio. This contract potential for hire position is ideal for someone who enjoys assisting customers, troubleshooting basic technical issues, and documenting each interaction with accuracy. The role pays $17/hr, and supports incoming Tier 1 requests, monitors overnight ticket activity, and helps ensure service issues are routed quickly and appropriately. Success in this position requires strong communication, sound judgment, and a steady approach in a fast-moving customer service setting.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound support calls professionally and deliver timely assistance to customers experiencing service or equipment issues.</p><p>• Review incoming service tickets, assess urgency, and determine the correct next step based on established support procedures.</p><p>• Troubleshoot entry-level technical problems efficiently and gather the information needed to support resolution.</p><p>• Escalate incidents to the appropriate internal teams when issues require advanced support or immediate attention.</p><p>• Create, update, and maintain service tickets for every customer interaction, ensuring notes are complete, accurate, and easy to follow.</p><p>• Monitor ticket activity during assigned shifts, including overnight coverage, to help address time-sensitive support needs.</p><p>• Confirm that system settings or configurations have been properly tested and are functioning as expected before closing or advancing requests.</p><p>• Provide clear documentation of actions taken, customer communications, and troubleshooting steps throughout the support process.</p><p>• Contribute to overall service center operations by handling additional support-related tasks as needed.</p>
- 2026-06-24T00:00:00Z