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1 result for Compliance Director in Thousand Oaks, CA
- Los Angeles, California
- onsite
- Permanent / Full Time
- 90000 - 90000 USD / Yearly
- <p>We are looking for a Customer Service Director to lead service operations and elevate the customer experience for a retail organization based in Los Angeles, California. This role will guide customer support strategy, strengthen team performance, and use insights to improve service quality across multiple channels. The ideal candidate brings strong operational judgment, people leadership, and a practical approach to driving efficiency, compliance, and customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Shape and carry out service strategies that improve customer satisfaction, support retention, and align with broader business objectives.</p><p>• Direct daily customer service activities across teams and service channels, ensuring consistent performance and responsiveness.</p><p>• Coach and develop frontline leaders and support staff while building a results-oriented, accountable team environment.</p><p>• Analyze service metrics and customer trends to identify improvement opportunities and drive better operational outcomes.</p><p>• Lead enhancements involving customer service platforms, workflow automation, digital self-service capabilities, and AI-supported service tools.</p><p>• Oversee complaint resolution, escalation handling, and recovery efforts to preserve customer trust and brand reputation.</p><p>• Work closely with Legal, Compliance, Risk, and Audit partners to uphold regulatory standards and maintain effective operational controls.</p><p>• Manage staffing plans, workforce readiness, departmental budgets, and external vendor relationships to support reliable service delivery.</p><p>• Track vendor results and service-level commitments while identifying ways to improve efficiency, control costs, and raise service performance.</p>
- 2026-09-18T00:00:00Z