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1 result for Help Desk in The Woodlands, TX
- Waller, TX
- onsite
- Temporary to Hire
- 31.35 - 36.3 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join our team in Waller, Texas in a contract capacity with the potential for a permanent position. This role supports employees with day-to-day technical issues across desktops, laptops, mobile devices, core business applications, and network connectivity, while helping maintain a dependable and secure IT environment. The ideal candidate brings strong customer support instincts, practical troubleshooting skills, and the ability to manage both onsite and remote requests with professionalism and urgency.<br><br>Responsibilities:<br>• Provide front-line technical assistance for hardware, software, operating system, and connectivity issues affecting onsite and remote users.<br>• Investigate and resolve incidents involving Windows-based computers, Microsoft 365 applications, email, collaboration tools, and common desktop peripherals.<br>• Create, configure, and support user accounts and access within Active Directory and related enterprise systems during onboarding and ongoing support activities.<br>• Prepare and deploy laptops and desktop systems using standardized setup and imaging processes to ensure consistent user readiness.<br>• Troubleshoot problems involving printers, mobile devices, tablets, and other end-user equipment, escalating complex issues when appropriate.<br>• Monitor and manage service desk tickets, document resolutions clearly, and follow issues through to completion to maintain a high level of customer satisfaction.<br>• Assist with basic network diagnostics by identifying connectivity problems and helping restore reliable access to business systems and internet resources.<br>• Support security-focused IT practices by helping keep devices protected, updated, and aligned with internal standards for endpoint health.<br>• Collaborate with other IT team members to improve support processes, maintain system reliability, and contribute to continuous service improvement efforts.
- 2026-08-13T00:00:00Z