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2 results for Help Desk Support Manager in Tempe, AZ
- Phoenix, AZ
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Phoenix, Arizona. This Long-term Contract position focuses on resolving day-to-day hardware, software, and access issues while delivering dependable service in a fast-paced environment. The ideal candidate is comfortable supporting Microsoft Windows systems, handling service desk requests, and assisting with user account administration through Active Directory.<br><br>Responsibilities:<br>• Respond to incoming support requests and manage service desk tickets through resolution with clear, timely communication.<br>• Diagnose and resolve routine technical issues involving desktops, laptops, peripherals, and Microsoft Windows 10 environments.<br>• Provide user support for software, hardware, login, and connectivity problems by applying structured troubleshooting methods.<br>• Create, update, and maintain user accounts, permissions, and related access settings within Active Directory.<br>• Escalate more complex incidents when needed and document findings, actions taken, and outcomes in the ticketing system.<br>• Install, configure, and support end-user devices and standard business applications to maintain daily operations.<br>• Track recurring technical issues and share feedback that helps improve support processes and service quality.
- 2026-07-08T00:00:00Z
- Tempe, AZ
- onsite
- Temporary / Contract
- 25 - 28 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical assistance for end users in Tempe, Arizona. This Long-term Contract position focuses on resolving day-to-day desktop and system issues, supporting Microsoft Windows environments, and delivering timely service through organized ticket management. The ideal candidate is comfortable troubleshooting hardware and software concerns, maintaining user access, and ensuring a positive support experience across the organization.<br><br>Responsibilities:<br>• Deliver front-line technical support for desktop, laptop, and workstation issues in a Microsoft Windows environment<br>• Investigate and resolve common hardware, software, and operating system problems with a practical, service-focused approach<br>• Manage incoming service desk requests, document actions taken, and follow tickets through to completion<br>• Administer user accounts and access permissions within Active Directory based on established procedures<br>• Set up, configure, and maintain Windows 10 devices for new and existing employees<br>• Escalate more complex incidents when necessary while providing accurate details and updates to relevant support teams<br>• Assist users with password resets, login issues, peripheral connectivity, and general desktop support needs<br>• Contribute to a stable support operation by tracking recurring problems and identifying opportunities for process improvement
- 2026-06-23T00:00:00Z