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2 results for Help Desk Support Manager in Tempe, AZ
- Phoenix, AZ
- onsite
- Temporary / Contract
- 22 - 25 USD / Hourly
- <p>We are seeking an <strong>IT Help Desk Tier 1</strong> professional for a <strong>contract-to-hire</strong> opportunity in <strong>Phoenix, AZ</strong>. This role is ideal for someone with a solid foundation in <strong>SaaS, application support, or technical support</strong> who enjoys troubleshooting user issues and delivering strong customer service. Based on general knowledge.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first-level technical support for end users via phone, email, and ticketing system. Based on general knowledge.</li><li>Troubleshoot issues related to SaaS platforms, business applications, user access, passwords, and general desktop support. Based on general knowledge.</li><li>Escalate more complex technical problems to Tier 2 or other internal teams as needed. Based on general knowledge.</li><li>Document incidents, resolutions, and troubleshooting steps in the ticketing system. Based on general knowledge.</li><li>Support onboarding activities including account setup, permissions, and application access. Based on general knowledge.</li><li>Assist users with common issues involving software, hardware, and connectivity. Based on general knowledge.</li><li>Maintain a high level of customer service while managing multiple support requests. Based on general knowledge</li></ul><p><br></p>
- 2026-06-12T00:00:00Z
- Phoenix, AZ
- onsite
- Permanent / Full Time
- 60000 - 68000 USD / Yearly
- <p>Our client, a growing managed services provider in the Phoenix, Arizona area, is seeking an experienced <strong>MSP IT Support Engineer</strong> to join their team. This role is ideal for a hands-on IT professional with prior <strong>MSP industry experience</strong> and strong technical expertise in <strong>Microsoft 365, VMware, and Active Directory</strong>. The IT Support Engineer will provide technical support across diverse client environments, troubleshoot infrastructure issues, and help maintain secure, stable, and efficient systems.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2/Tier 3 technical support for end users and client environments in an MSP setting</li><li>Troubleshoot and resolve issues involving desktops, servers, networks, and cloud-based systems</li><li>Administer and support <strong>Microsoft 365</strong>, including user accounts, Exchange Online, Teams, SharePoint, and licensing</li><li>Manage and support <strong>VMware</strong> virtualized environments</li><li>Maintain and troubleshoot <strong>Active Directory</strong>, including user provisioning, group policy, permissions, and domain services</li><li>Monitor system performance and proactively identify and resolve technical issues</li><li>Support onboarding/offboarding processes, including account creation, permissions, hardware setup, and access management</li><li>Assist with server maintenance, patching, backups, disaster recovery, and security best practices</li><li>Document technical issues, resolutions, and client environments accurately in the ticketing system</li><li>Collaborate with internal teams and clients to deliver excellent service and timely issue resolution</li></ul><p><br></p>
- 2026-06-05T00:00:00Z