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1 result for Help Desk Support Manager in Tempe, AZ
- Phoenix, AZ
- onsite
- Temporary / Contract
- 28.5 - 33 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Phoenix, Arizona. This Long-term Contract position focuses on resolving day-to-day hardware, software, and access issues while delivering a positive support experience. The ideal candidate is comfortable working with Microsoft Windows environments, managing service requests, and assisting employees with timely troubleshooting and account support.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, laptop, and peripheral issues affecting end users.<br>• Diagnose and resolve problems related to Microsoft Windows operating systems, including Windows 10 environments.<br>• Handle incoming service desk tickets, prioritize requests, and document resolutions clearly and accurately.<br>• Support user account administration tasks such as access updates, password assistance, and directory-related requests within Active Directory.<br>• Investigate basic software and hardware malfunctions and escalate more complex incidents when needed.<br>• Set up, configure, and maintain end-user devices to ensure reliable day-to-day operation.<br>• Communicate with users in a clear and attentive manner to gather issue details, explain solutions, and confirm problem resolution.
- 2026-08-17T00:00:00Z