We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Chandler, Arizona. This role focuses on resolving desktop, system, and access-related issues while delivering responsive service in a detail-oriented office environment. The ideal candidate is comfortable troubleshooting Windows-based technology, managing support requests efficiently, and helping employees stay productive through timely issue resolution.<br><br>Responsibilities:<br>• Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office<br>• Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications<br>• Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through<br>• Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory<br>• Set up, configure, and maintain desktop and laptop equipment for employees and new hires<br>• Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible<br>• Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing
We are looking for a Desktop Support Analyst to provide dependable end-user technology support for a transport organization based in Tempe, Arizona. This Long-term Contract opportunity is ideal for someone who combines strong technical troubleshooting skills with a service-oriented approach and can support desktop environments in a fast-moving enterprise setting. The role focuses on maintaining secure, reliable workstation operations, resolving technical issues efficiently, and partnering with internal teams to improve the overall user support experience.<br><br>Responsibilities:<br>• Deliver hands-on support for desktop and workstation issues, including diagnosis, repair, setup, and ongoing maintenance for end-user devices.<br>• Administer and troubleshoot Windows-based environments, user accounts, permissions, and related configurations across enterprise systems.<br>• Support desktop deployment activities such as imaging, installation, upgrade coordination, and replacement of hardware and software assets.<br>• Investigate and resolve incidents involving Microsoft Office applications, Outlook, email access, and other business-critical desktop tools.<br>• Configure and maintain desktop connectivity settings to ensure reliable access to network resources and company systems.<br>• Communicate technical guidance and security-related practices in a clear manner to employees with varying levels of technical understanding.<br>• Collaborate with IT operations teams and business stakeholders to address recurring issues, improve service delivery, and support operational priorities.<br>• Manage multiple support requests simultaneously, adjust to shifting demands, and apply sound judgment when determining issue severity and next steps.
We are looking for an experienced Office Services Manager to support the day-to-day operations of a bankruptcy practice in Phoenix, Arizona. This role blends administrative leadership, practice coordination, financial oversight, and cross-functional collaboration to help attorneys and staff deliver high-quality client service. The ideal candidate brings strong organizational judgment, legal operations knowledge, and the ability to manage multiple priorities in a service-focused environment.<br><br>Responsibilities:<br>• Oversee the daily administrative rhythm of the bankruptcy practice, ensuring meetings, schedules, communications, and follow-up activities remain organized and on track.<br>• Guide the client intake and matter opening process by coordinating screenings, conflict checks, and file setup in alignment with firm procedures.<br>• Provide operational support for case activity, including assistance with legal documents, information gathering, and electronic court filings when needed.<br>• Support the financial management of the practice by helping with budgets, expense monitoring, billing coordination, and matter-related administration.<br>• Maintain visibility over deadlines, recurring deliverables, and strategic initiatives to help the group meet business and client service objectives.<br>• Monitor practice-related systems such as Best Case and ECFx, helping maintain proper usage, compliance, and data accuracy.<br>• Partner with marketing efforts by organizing campaigns, client development events, directory submissions, and other business development activities.<br>• Prepare and distribute practice reports covering areas such as productivity, financial performance, staffing, and matter status for leadership review.<br>• Coordinate team meetings, develop agendas, document important outcomes, and follow through on assigned action items.<br>• Act as a central point of contact with departments such as accounting, human resources, marketing, information technology, and training while handling confidential matters with discretion.