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2 results for Help Desk Support Manager in Stone Mountain, GA

Help Desk/Desktop Support Analyst

Lithonia, GA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable onsite technical support for a logistics operation in Georgia. In this role, you will serve as a key resource for employees by resolving everyday technology issues, setting up user equipment, and ensuring a smooth desktop experience across the organization. The ideal candidate brings solid Microsoft 365 and Windows support experience, communicates well with users at all levels, and approaches technical challenges with a service-focused mindset. Responsibilities: • Deliver first-line support for desktop hardware, software applications, printers, and other employee technology tools. • Diagnose and resolve issues involving Microsoft 365, Windows operating systems, and general end-user computing environments. • Assist with the operation and basic support of virtual machines, including work within Hyper-V-based environments. • Prepare, configure, and deploy workstations while setting up user access and accounts for new or existing employees. • Monitor and address service desk requests in a timely manner, prioritizing incidents to minimize disruption to business operations. • Route more advanced or specialized technical problems to senior IT team members when additional expertise is required. • Provide clear, detail-focused assistance to staff across the business, including senior leadership and executive-level users. • Perform foundational troubleshooting related to network connectivity, computer hardware, and system performance issues. • Maintain accurate records of support activity, documenting reported issues, actions taken, and final resolutions.
2026-08-12T00:00:00Z

IT Support Technician

Atlanta, GA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for an experienced IT Support Analyst to join our team and provide reliable, responsive technical support to employees across the United States. This role will provide first- and second-line IT support while supporting hardware, software, Microsoft 365, employee onboarding, and cloud-based applications. The ideal candidate will have strong troubleshooting and customer service skills, a proactive approach to problem-solving, and the ability to communicate technical concepts effectively to non-technical users.Responsibilities:• Provide first- and second-line IT support to employees across the US, including troubleshooting, user setup, and resolution of technical issues.• Support Microsoft 365 applications and services, including Outlook, Teams, SharePoint, OneDrive, and Copilot.• Provide technical support for internally developed applications and escalate complex issues when appropriate.• Set up, configure, deploy, maintain, and repair laptops, desktops, peripherals, and other IT equipment.• Prepare employee technology, accounts, software, and access as part of the onboarding process.• Manage IT requirements throughout the employee lifecycle, including employee onboarding, transfers, equipment changes, and offboarding.• Configure workstations for both office-based and remote employees, including desk moves and office reconfigurations.• Support meeting rooms and collaboration spaces, including audio-visual equipment, video conferencing, and related technology.• Maintain accurate IT asset inventories and ensure equipment is properly tracked, allocated, and maintained.• Install, configure, update, and maintain hardware and software in accordance with company policies and standards.• Work closely with managed service providers and external technology partners to coordinate and resolve technical issues.• Monitor recurring support issues and identify opportunities to improve the employee technology experience.• Identify opportunities for process improvement and appropriate automation using existing technology tools.• Maintain accurate documentation of IT processes, assets, configurations, and support activities.• Promote strong IT practices, security awareness, and appropriate technology usage across the organization.• During the first 30–90 days, learn internally developed applications and the cloud infrastructure supporting web-based applications, including how applications are deployed, configured, and maintained.
2026-08-19T00:00:00Z