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2 results for Product Support Specialist in Stockton, CA

Underwriting Support Specialist

Sacramento, CA
onsite
Temporary / Contract
22.8 - 24 USD / Hourly
We are looking for an Underwriting Support Specialist to provide dependable administrative and policy-processing support for an underwriting team in Sacramento, California. This Long-term Contract position is well suited for someone who is highly organized, detail focused, and comfortable handling documentation, data entry, and policy-related tasks throughout the insurance lifecycle. The role works closely with internal partners to help maintain accurate records, support underwriting review, and keep policy activity moving on schedule. Responsibilities: • Review incoming submission materials for completeness and consistency, and follow up to obtain missing or unclear information. • Enter, update, and maintain policy and underwriting data across business systems using source documents and external reference materials. • Assist underwriters by preparing loss history information and completing administrative support work tied to account evaluation. • Process routine policy activities such as issuing coverage documents, handling endorsements, supporting cancellations, and updating ownership or broker records under established guidelines. • Prepare manual forms and distribute policy documentation in coordination with internal service and operations teams. • Participate in workflow improvement efforts by working with automated tools, helping test enhancements, and sharing practical user feedback. • Perform peer quality checks for newer team members to reinforce accuracy and established processing standards. • Contribute to department initiatives, documentation updates, project support, and data cleanup assignments as needed.
2026-07-09T00:00:00Z

Customer Experience Specialist

Lathrop, CA
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a customer-focused detail-oriented individual to support positive client interactions for a non-profit organization in Lathrop, California. This Long-term Contract opportunity is ideal for someone with at least 2 years of experience who can communicate clearly, resolve concerns efficiently, and deliver attentive service across email and other channels. The role suits a detail-oriented individual who is comfortable using Microsoft Office applications, applying basic math skills, and assisting both English- and Spanish-speaking customers. Responsibilities: • Respond to customer questions and service requests through email and other communication channels with professionalism and accuracy. • Guide clients through routine issues, providing clear solutions that improve satisfaction and strengthen the overall customer experience. • Maintain organized records of interactions, updates, and follow-up actions using standard office tools and internal tracking methods. • Support Spanish-speaking customers by delivering clear communication and ensuring they receive timely assistance. • Review customer information carefully, complete basic calculations when needed, and process service-related details with accuracy. • Partner with internal team members to address concerns, share updates, and help create a consistent support experience. • Monitor recurring customer issues and communicate trends or service gaps to help improve ongoing support processes.
2026-07-10T00:00:00Z