<p><strong>Position Overview</strong></p><p>We are seeking a full-time Customer Support Professional to serve as a key point of contact for clients and internal sales partners. This role is responsible for managing inbound communications, maintaining accurate records, and ensuring a seamless customer experience. The ideal candidate is organized, responsive, and comfortable balancing multiple priorities in a fast-paced environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Act as a primary contact for customer inquiries received via phone, email, and other communication channels</li><li>Provide timely, solution-focused responses while maintaining a professional and courteous approach</li><li>Accurately update and maintain customer records, orders, and related documentation</li><li>Coordinate with internal teams, including sales, to ensure consistent and efficient service delivery</li><li>Monitor and prioritize open requests to ensure follow-through and resolution</li><li>Support occasional company events, including limited travel as needed</li></ul>
<ul><li>Respond to customer inquiries via phone, email, chat, or in-person in a professional and timely manner.</li><li>Resolve issues related to product orders, billing, account information, shipping, and general troubleshooting.</li><li>Escalate complex issues to the appropriate department or supervisor when necessary.</li><li>Document all customer interactions and maintain accurate records in customer management systems.</li><li>Process returns, exchanges, refunds, and other service requests according to company policies.</li><li>Provide product and service information to customers, highlighting features and benefits.</li><li>Meet or exceed performance metrics related to customer satisfaction, response time, and issue resolution.</li><li>Participate in training sessions to stay current on products, services, and best practices.</li></ul>
<p>Job Summary</p><p>Permanent Hire Opportunity</p><p>This position supports customer service, dispatch, and inside sales departments. It manages personnel and serves as the main contact for high-volume retail partners, specialized distributors, and contractors regarding inquiries, issues, order processing, and delivery scheduling. The ideal candidate ensures high-volume retail inventory remains in-stock, handles complex logistics, and resolves order discrepancies efficiently. This role is responsible for supporting and demonstrating core values such as integrity, safety, respect, customer focus, quality, innovation, and financial success.</p><ul><li><strong>Sales Partner Management</strong>: Manage the end-to-end order process for large, high-volume customers, utilizing electronic data interchange systems, vendor portals, and direct communication to ensure seamless order processing and compliance with customer requirements.</li><li>Oversee the entry, tracking, and fulfillment of high-volume orders. Coordinate with production and logistics teams to prioritize production and manage shipping schedules to meet scheduled delivery dates.</li><li>Proactively monitor inventory levels and work with sales/production teams to avoid stockouts at customer locations and job sites. Communicate potential delays or shortages immediately to customers, peers, and senior management.</li><li>Review and manage delivery notes to reflect loading changes and inventory shortages.</li><li>Manage, research, and resolve inquiries or complaints on products, orders, invoicing, and pricing.</li><li>Work with sales teams to coordinate customer requests and provide superior customer service.</li><li>Maintain customer complaints and regularly log information into customer relationship management systems.</li><li>Responsible for accurate setup and processing of customer rebates and royalties on a monthly, quarterly, and annual basis.</li><li>Assist with preparing pricing materials and managing location pricing structure with sales teams.</li><li>Prepare and enter yearly and off-cycle pricing increases into enterprise systems.</li><li>Maintain positive, long-term relationships with buyers and branch managers.</li><li>Assist in managing all processes including sales orders and change-orders received from customers, inside sales coordinators, and sales representatives.</li><li>Assist in setting up sales orders, terms, payers, and preliminary lien data in enterprise systems for initial orders.</li><li>Hire, train, and mentor a team of customer service representatives to handle high-volume inquiries, order entry, and customer complaints.</li><li>Set expectations, coach, train, instruct, discipline, hold accountable, and offer guidance to all direct reports.</li><li>Manage customer service, dispatch, and inside sales personnel across multiple locations.</li><li>Analyze, record, and assess customer service metrics (e.g., on-time in-full rates, order accuracy). Prepare weekly and monthly reports on performance to identify areas for improvement.</li><li>Conduct performance reviews for direct reports and advise on year-end performance reviews for all personnel via human resources information systems.</li><li>Monitor and approve employee actions in human resources systems in a timely manner.</li><li>Responsible for running time data audit reports of recorded time and errors, and track attendance via payroll systems.</li><li>Complete monthly audit packages for customer service.</li></ul>
<p>Reach out to <u>Michelle Espejo via email or LinkedIn</u> for additional information or questions.</p><p> </p><p><strong>Client Service Associate| Wealth Management Firm| Walnut Creek| Hybrid; 2 days onsite</strong></p><p> </p><p>Join a top-tier wealth management firm known for exceptional investment strategy and comprehensive planning.</p><p>You’ll work closely with senior advisors and play a meaningful role as the team continues to grow and improve processes.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Prepare estate and trust summaries and review entity structures</li><li>Draft client-ready materials and handle internal requests</li><li>Track deliverables, manage workflows, and coordinate calendars</li><li>Serve as a point of contact for select inquiries</li><li>Conduct research and provide analytical support to the Tax and Estate Planning team</li></ul><p><strong>For fastest consideration, reach out to <u>Michelle Espejo via email or LinkedIn</u>.</strong></p>
<p>Position Summary</p><p>We are seeking a reliable and customer-focused individual to join our team as a Part-Time Customer Service Associate. This role is essential for starting the day smoothly by opening the office and providing exceptional support to our clients during morning hours.</p><p><br></p><p>Schedule </p><ul><li>Part-time: 6:45 AM to 11:15 AM, Monday through Friday.</li></ul><p>Key Responsibilities</p><ul><li>Open the office each morning, ensuring all systems are operational and the workspace is prepared for the day.</li><li>Handle incoming customer inquiries via phone, email, and in-person, resolving issues promptly and professionally.</li><li>Assist with administrative tasks such as scheduling appointments, processing payments, and maintaining records.</li><li>Provide friendly and efficient service to enhance customer satisfaction.</li></ul><p><br></p>
<p><strong>Customer Service Specialist</strong></p><p><strong>Description:</strong></p><p>Deliver excellent customer experiences by resolving inquiries, providing information, and promoting a positive company image.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat</li><li>Resolve product or service issues promptly and professionally</li><li>Document customer interactions and transactions</li><li>Provide information about products and services</li><li>Collaborate with internal teams for issue resolution</li></ul>
<p>Job Summary</p><p>We are seeking a motivated Customer Service Specialist to handle incoming customer inquiries via phone. This is a temporary contract position starting in early April and running through November, ideal for individuals with strong communication skills and proficiency in Microsoft Excel. You'll be part of a collaborative team focused on resolving issues efficiently and maintaining accurate records.</p><p>Key Responsibilities</p><ul><li>Manage a high volume of incoming calls from customers, providing timely and professional assistance.</li><li>Listen actively to customer needs, troubleshoot problems, and offer solutions or escalate as needed.</li><li>Use Microsoft Excel to log call details, track customer interactions, and generate basic reports.</li><li>Maintain accurate documentation of customer inquiries and resolutions in our systems.</li><li>Collaborate with team members to ensure consistent service quality.</li><li>Adhere to company policies and procedures for data privacy and customer handling.</li></ul><p><br></p>
<p><strong>Customer Service Support</strong></p><p>The friendly problem‑solver who ensures every customer feels heard, supported, and taken care of. This role handles inquiries, resolves issues quickly, and keeps communication clear across phone, email, and chat.</p><p><br></p><p><strong>Top 3 Skills</strong></p><ul><li><strong>Customer Communication & Service Excellence</strong> — Delivers prompt, professional support with a helpful, solutions‑focused approach.</li><li><strong>Problem‑Solving & Issue Resolution</strong> — Identifies needs quickly, troubleshoots effectively, and escalates when needed.</li><li><strong>Organization & Multitasking</strong> — Manages multiple customer requests while maintaining accurate notes and updates.</li></ul><p><br></p>
<p>National immigration law firm has an immediate opening for an entry level Legal Assistant! This Legal Assistant will perform challenging, substantive legal work with a focus on preparing immigration applications. The firm provides comprehensive training and support to ensure your success, including ongoing workshops, legal practice meetings, and a client service team structure that facilitates mentoring from senior professionals. This is a great opportunity for individuals looking to build a rewarding career in immigration law and the legal field. This Legal Assistant must be able to work on-site full-time in San Jose, CA. The ideal candidate will be a recent college graduate with office experience or have 1-2+ years of experience working in the legal field.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p><br></p><ul><li>Perform high volume data entry accurately and efficiently.</li><li>Organize and maintain legal documents detailing eligibility for visa classification.</li><li>Handle clerical tasks such as copying, printing, and scanning documents.</li><li>Create electronic and physical client files for efficient case management.</li><li>Track and monitor the status of immigration cases, ensuring timely updates.</li><li>Circulate incoming mail according to specified procedures.</li><li>Learn to analyze case documents and prepare immigration applications for filing.</li><li>Draft specialized support letters detailing eligibility for visa classification and other immigration benefits.</li><li>Interface with corporate representatives and foreign nationals.</li><li>Participate in legal practice meetings and alerts for updates on current events, advanced topics, and client relationship building skills.</li><li>Projects as assigned.</li></ul><p><br></p>
<p>Operations Associate (Administrative Assistant)</p><p><br></p><p>• Excellent Administrative Assistant ready to support Tax team! Will teach everything needed</p><p>• Assemble copies of Tax returns, assists with IRS notices.</p><p>• Provides input on evaluating and enhancing tax procedures.</p><p>• Prepare extensions for filing.</p><p>• Tax return preparation assistance</p><p>• Manage tax team deadlines and open projects (updating and tracking of e-Filing and e-work paper control log).</p><p>• Manage client document process.</p><p>• Scan tax returns and uploads to CCH Document and SurePrep.</p><p>• Prepare materials for presentation for prospect/client meeting (folders, proposals, etc).</p><p>• Manage client/entities organizational charts.</p><p>• Maintains PTIN and CAF numbers.</p><p>• Orders annual tax guides.</p><p>• General support for Tax and Audit teams (calendar, travel, expense reports, time and attendance, client billing and special projects).</p><p>• Client Interaction (sign documents and notarize, which may require travel to client home/office).</p><p>• Maintain compliance logs (Officer/Manager designation for respective clients).</p><p>• Travel arrangement as requested.</p><p><br></p><p>Qualifications</p><p>• Bachelor’s degree.</p><p>• Proficiency in word, excel, power point and outlook.</p><p>• Strong organizational, time management and customer service skills.</p><p>• Detail-oriented.</p><p>• Demonstrate analytical and problem-solving abilities.</p><p>• Ability to demonstrate a high level of professionalism.</p><p>• Ability to multi-task and work in a fast paced environment with tight deadlines.</p><p>• Excellent verbal and written communication skills.</p><p>• Ability to meet deadlines and manage time effectively.</p><p>• Notary not required, but preferred.</p><p><br></p><p>Full-time on-site.</p>
<p>Robert Half client is looking for a detail-oriented Front Desk Coordinator to join their team on a contract basis in Walnut Creek, California. In this role, you will be the first point of contact for visitors and clients, ensuring a welcoming and efficient experience. The ideal candidate will have excellent organizational and communication skills, along with a strong ability to manage multiple tasks simultaneously.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors and clients, providing a friendly and attentive first impression.</p><p>• Manage incoming calls using a multi-line phone system, directing them to the appropriate departments or individuals.</p><p>• Perform administrative tasks such as filing, data entry, and maintaining organized records.</p><p>• Assist with assembling and mailing client tax returns.</p><p>• Provide concierge services, including scheduling appointments and addressing client inquiries.</p><p>• Ensure the reception area remains tidy and presentable at all times.</p><p>• Coordinate with internal teams to support office operations and ensure smooth communication.</p><p>• Handle email correspondence and calendar management using Microsoft Outlook.</p><p>• Utilize Microsoft Excel and Word for document creation, data tracking, and reporting.</p><p>• Deliver exceptional customer service by addressing client needs promptly and efficiently.</p><p>• Assist with additional administrative projects as needed to support the team.</p><p><br></p><p>If you are interested in this Front Desk Coordinator position, please submit your resume today!</p>
<p>Are you a detail-oriented healthcare professional with expertise in medical billing and patient account management? Our client is seeking a Patient Account Representative to join their team in the Sacramento area. In this position, you will play a key role in supporting patients throughout the pre-visit billing process, verifying insurance coverage, addressing outstanding balances, and providing a positive patient experience.</p><p><strong>Key Responsibilities</strong></p><ul><li>Initiate and verify insurance coverage and eligibility for scheduled services.</li><li>Review and obtain necessary pre-authorizations for treatments and procedures.</li><li>Investigate drug benefits, communicate patient financial responsibilities, and support payment for services.</li><li>Follow up on outstanding balances and unpaid insurance claims, including denials and patient portions.</li><li>Interact with patients both in person and over the phone regarding billing inquiries and account resolutions.</li><li>Draft effective appeal letters for initial and secondary insurance claim appeals.</li><li>Assess account balances and determine appropriate next steps to ensure payment.</li><li>Assist patients with co-pay and financial assistance programs, including sending information packets, answering questions, enrolling patients online, and helping to qualify for support.</li><li>Utilize payer and benefit websites to track claim and appeal status.</li><li>Manage phone queue for inquiries from patients and clinic staff.</li><li>Contribute to proper inventory documentation and storage processes for high-cost treatments.</li><li>Complete other administrative duties as assigned.</li></ul><p><br></p>
<p>We are looking for an organized and detail-oriented part time Receptionist to join our team in Stockton, California. This role requires someone with excellent communication skills and the ability to manage multiple tasks in a fast-paced environment. As this is a long-term contract position, we are seeking a candidate who is committed to delivering exceptional service and maintaining a welcoming atmosphere for clients and visitors.</p><p><br></p><p>Responsibilities:</p><p>• Greet clients and visitors warmly and ensure they are directed to the appropriate person or department.</p><p>• Operate and manage a multi-line phone system efficiently, ensuring calls are answered promptly and routed correctly.</p><p>• Handle incoming calls with courtesy, addressing inquiries or redirecting them as necessary.</p><p>• Maintain the reception area, ensuring it is clean, organized, and welcoming at all times.</p><p>• Provide support to administrative staff by performing basic clerical duties, such as filing and data entry.</p><p>• Schedule appointments and manage the company calendar to ensure smooth operations.</p><p>• Assist in managing incoming and outgoing mail and deliveries.</p><p>• Uphold company standards by providing exceptional customer service in every interaction.</p><p>• Maintain accurate records of visitor logs and other reception-related documentation.</p><p>• Collaborate with team members to support office operations and resolve any issues promptly.</p>
<p><strong>Bilingual Spanish Receptionist</strong></p><p><strong>Description:</strong></p><p>Serve as the welcoming face of the company, handling calls and directing visitors while assisting with general administrative support.</p><p><strong>Responsibilities:</strong></p><ul><li>Greet guests and answer incoming calls</li><li>Manage scheduling and conference room bookings</li><li>Receive and distribute mail/packages</li><li>Maintain tidy reception and waiting areas</li><li>Provide general admin support to staff</li></ul><p><br></p>
<p>The first-impression expert who ensures every guest receives a warm welcome while keeping front desk operations running seamlessly. This role supports visitors, manages check-ins, and provides exceptional customer service with professionalism and efficiency.</p><p><br></p><p><strong>Top 3 Skills</strong></p><ul><li><strong>Customer Service Excellence</strong> — Creates a welcoming environment and handles inquiries with professionalism.</li><li><strong>Front Desk & Check‑In Management</strong> — Greets guests, manages sign‑ins, and directs visitors with ease.</li><li><strong>Communication & Organization</strong> — Clear communicator who keeps the front desk organized and running smoothly.</li></ul><p><br></p>
<p>Are you experienced in fundraising and energized by outreach to Limited Partners, looking to join a growing firm that values driven, ambitious professionals?</p><p> </p><p><strong>Overview</strong></p><p>Our client is a <strong>Palo Alto–based, early-stage venture capital firm</strong> investing in transformative founders and emerging businesses. The firm is experiencing a period of <strong>accelerated growth</strong>, expanding its internal infrastructure to support future fundraising and long-term scale.</p><p>They are seeking an <strong>Investor Relations & Fundraising Associate</strong> to play a critical role in capital raising efforts and Limited Partner engagement. This position is well-suited for a <strong>commercially minded, relationship-driven professional</strong> who thrives in outbound outreach, long-cycle relationship management, and close partnership with senior leadership. The role offers direct exposure to firm leadership and sophisticated institutional investors.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Execute and support <strong>fundraising campaigns</strong>, including investor outreach, meeting coordination, and follow-up communications</li><li>Source, cultivate, and manage a <strong>pipeline of prospective LPs</strong>, including institutions, corporates, and family offices</li><li>Drive structured outbound efforts and maintain consistent engagement across investor relationships</li><li>Create and tailor <strong>fundraising materials</strong>, pitch decks, and investor correspondence</li><li>Assist with <strong>LP communications</strong>, including quarterly reporting, ad hoc data requests, capital calls, and distributions</li><li>Maintain CRM systems and monitor <strong>fundraising metrics and performance indicators</strong></li><li>Support planning and execution of <strong>Annual Meetings and investor events</strong></li><li>Develop a deep understanding of the firm’s investment strategy and articulate it clearly to external stakeholders</li></ul><p><br></p>
<p>Our client in Emeryville is seeking an interim Controller for a 3-6 month engagement. This interim role requires a strategic leader to oversee accounting operations, financial reporting, internal controls, and treasury functions. Reporting directly to the Chief Financial Officer, you will play a pivotal role in shaping financial policies, ensuring compliance, and supporting the organization’s growth in the manufacturing sector. This role is hybrid, requiring 3 days/week onsite in Emeryville. Pay is expected to be between $70-$75/hr.</p><p><br></p><p>Responsibilities:</p><p>• Oversee all accounting operations, including financial reporting, period close activities, and the development of accounting policies and procedures</p><p>• Ensure compliance with federal regulations, including Uniform Guidance for grants, Cost Accounting Standards, and Generally Accepted Accounting Principles</p><p>• Collaborate across departments to ensure accurate and timely financial data for internal and external reporting purposes, including government fund accounting</p><p>• Lead system implementations and improvements for financial processes, such as Order-to-Cash and Procure-to-Pay cycles</p><p>• Mentor and develop the accounting and general ledger teams to enhance their attention to detail and support organizational goals</p><p>• Establish clear communication channels and build strong relationships with internal stakeholders across various departments</p><p>• Coordinate with external service providers for audits, tax filings, and staff augmentation as needed</p><p>• Drive strategic initiatives and operational improvements to support the organization’s financial objectives</p><p>• Manage relationships with banking partners and oversee treasury functions</p><p>• Perform other duties as required to support the financial health and growth of the organization</p>
<p>We are looking for an experienced Billing Lead to join our team in Sacramento, California. This contract to hire position involves overseeing billing and collections operations, ensuring efficiency and accuracy in processes, and managing staff performance. The ideal candidate will have a strong background in medical billing and collections, as well as leadership experience.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee all billing and collections activities across departments to ensure timely and accurate processing.</p><p>• Provide support and solutions for billing-related challenges, including denial trends and short-pay issues.</p><p>• Maintain a thorough understanding of team member responsibilities and collaborate with other departments to address billing-related concerns.</p><p>• Coordinate backup support for billing and collections staff during absences or high workload periods.</p><p>• Ensure billing software is updated with current reimbursement rates, billing codes, and regulatory requirements.</p><p>• Facilitate onboarding for new staff by setting up access to insurance and billing systems.</p><p>• Conduct performance evaluations for billing and collections team members, offering constructive feedback and development plans.</p><p>• Monitor adherence to standard operating procedures and recommend updates for improved accuracy and efficiency.</p><p>• Review and approve staff timecards on a weekly basis.</p><p>• Prepare and deliver required management and external billing reports, including hospice aggregate caps and cost report data.</p>
<p><strong>Front Desk Coordinator</strong></p><p><strong>Description:</strong></p><p>Be the first point of contact for visitors, providing a welcoming environment and supporting administrative functions at the front office.</p><p><strong>Responsibilities:</strong></p><ul><li>Greet and assist visitors and clients</li><li>Answer and direct incoming calls</li><li>Maintain an organized front office and reception area</li><li>Schedule appointments and update calendars</li><li>Handle mail and deliveries</li></ul>
<p>We are looking for a dedicated Billing Associate to join our team in Roseville, California. In this contract position, you will play a pivotal role in ensuring accurate and timely billing processes while maintaining strong communication with patients, agencies, and third-party payers. This role offers an opportunity to contribute to the efficient handling of claims and reimbursements in a collaborative and supportive environment.</p><p><br></p><p>Responsibilities:</p><p>• Communicate with patients, government agencies, and third-party payers to gather and process information necessary for reimbursement.</p><p>• Review and correct billing claims before submission to ensure accuracy and compliance with regulations.</p><p>• Monitor unpaid accounts, initiate appropriate actions for collection, and follow up to achieve resolution.</p><p>• Handle appeals by coordinating with relevant departments for coding updates and charge information.</p><p>• Calculate and process write-offs, debit, and credit adjustments as needed.</p><p>• Maintain productivity and quality standards while adhering to established procedures.</p><p>• Provide general office support to facilitate smooth operations and address administrative needs.</p><p>• Prepare claims and collections data for distribution to appropriate sources.</p><p>• Perform additional duties as assigned to support the billing and collection functions.</p>
