Add your latest resume to match with open positions.

8 results for Product Support Specialist in Stamford, CT

Business Implementation & Support Specialist

Paramus, NJ
onsite
Permanent / Full Time
90000 - 125000 USD / Yearly
Key ResponsibilitiesTraining & Enablement<ul><li>Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff.</li><li>Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards.</li><li>Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites.</li><li>Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training.</li><li>Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues.</li></ul> Platform Operations & Support<ul><li>Manage platform configuration, including user permissions, business units, form creation, and pricebook administration.</li><li>Build and maintain operational reports and dashboards that enable leadership and brand managers to monitor key performance indicators such as conversion rates, membership metrics, and technician performance.</li><li>Continuously evaluate and optimize workflows to improve usability for brand teams while maintaining organization-wide standards.</li><li>Support the rollout of new tools and platforms across brands and corporate teams in partnership with the CTO.</li><li>Own the internal help desk ticketing process, resolving Tier 1 and Tier 2 platform support requests and escalating issues to internal stakeholders or external vendors when required.</li></ul> Knowledge, Skills, and Abilities<ul><li>Advanced proficiency with field service management or business operations platforms, including configuration, troubleshooting, and end-user training across functional workflows (ServiceTitan experience strongly preferred).</li><li>Proven ability to train and coach users with varying levels of technical skill in a clear, patient, and professional manner.</li><li>Strong written communication skills with the ability to produce clear SOPs, internal communications, and technical documentation.</li><li>Demonstrated project coordination skills with the ability to manage multiple implementations or brand engagements simultaneously.</li><li>Comfort operating within a growing and evolving technology ecosystem and quickly learning new platforms.</li><li>Strong analytical skills with the ability to build reports and present findings in a clear, actionable format for operational leaders.</li></ul>
2026-05-12T00:00:00Z

Tech Support Manager

Newark, NJ
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity. Responsibilities: • Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues. • Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support. • Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance. • Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site. • Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality. • Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness. • Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing.
2026-05-18T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Desktop Support Analyst to provide reliable technical support for end users in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving workstation issues, maintaining stable desktop environments, and delivering responsive service in a fast-paced setting. The role focuses on hands-on support across Windows-based devices, user account administration, and hardware troubleshooting while helping keep daily operations running smoothly. Responsibilities: • Deliver day-to-day desktop support for workstations, laptops, and related peripherals, ensuring users receive timely resolution to technical issues. • Diagnose and fix problems involving Windows 10 systems, desktop hardware, software applications, and connectivity affecting end-user productivity. • Set up, configure, and deploy desktop and laptop equipment, including imaging devices and preparing systems for new or existing employees. • Manage user access and account-related tasks within Active Directory, including password resets, permissions support, and basic account maintenance. • Perform hardware replacement, upgrades, and troubleshooting for PCs and workstation components to maintain dependable performance. • Document incidents, service requests, troubleshooting steps, and completed solutions to support consistent service delivery and knowledge sharing. • Coordinate with internal IT teams or external vendors when issues require escalation, follow-up, or specialized technical support.
2026-05-19T00:00:00Z

It Support Analyst

Stamford, CT
onsite
Permanent / Full Time
80000 - 90000 USD / Yearly
We are looking for an IT Support Analyst to join a detail-oriented services organization in Stamford, Connecticut. This position supports employees across office environments by maintaining reliable technology operations, resolving user issues, and helping improve business systems. The role also partners with vendors and internal stakeholders to deliver technical projects, manage access, and support application and infrastructure initiatives. Responsibilities: • Deliver desktop and end-user support for staff across multiple office locations, ensuring timely resolution of day-to-day technical issues. • Oversee ticket follow-up with external service providers, escalating concerns when needed and tracking performance against agreed service expectations. • Maintain the health of essential IT environments, including endpoint devices, server resources, and network components. • Coordinate technical initiatives from planning through implementation, keeping tasks organized and stakeholders informed throughout delivery. • Support employee onboarding and offboarding by preparing equipment, assigning system access, and assisting with technology orientation. • Administer vendor relationships related to IT services, including onboarding support, contract coordination, and ongoing service review. • Track hardware inventory and manage asset lifecycle activities such as deployment, replacement planning, and records maintenance. • Compile operational updates, reporting, and performance metrics to provide visibility into IT service trends and priorities. • Gather business needs, document requirements, and work with technical teams or vendors to turn those needs into effective system changes. • Assist with technology due diligence, integration efforts, and change support tied to acquisitions, application rollouts, and platform upgrades.
2026-05-04T00:00:00Z

Purchase & Sales Specialist

Paterson, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Purchase & Sales Specialist to support sourcing and vendor coordination for a Contract position based on site in Paterson, New Jersey. This role focuses on preparing bid materials, communicating with suppliers, tracking purchasing activity, and maintaining organized records throughout the procurement cycle. The ideal candidate brings an understanding of bidding practices and purchasing operations, along with the ability to manage follow-up tasks accurately and professionally. Responsibilities: • Prepare and organize bid documentation to support purchasing and sales-related activities. • Reach out to vendors to request pricing, clarify details, and gather required information for submissions. • Track open bids and purchase-related requests, ensuring timely follow-up with external partners. • Maintain accurate records of quotations, vendor communications, and purchasing documents. • Coordinate with internal stakeholders to confirm specifications, timelines, and material needs. • Review supplier responses for completeness and help compare offers against business requirements. • Support day-to-day procurement administration by updating files, monitoring deadlines, and documenting activity. • Assist in outlining and documenting the bidding process to promote consistency and clear communication.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Brooklyn, NY
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in New York, New York. In this role, you will provide technical support to end-users, ensuring smooth operations across computer systems and applications. The ideal candidate will be adept at troubleshooting, resolving system issues, and maintaining a high level of customer satisfaction. Responsibilities: • Provide timely and efficient technical support to address user issues related to hardware, software, and network systems. • Troubleshoot and resolve problems within Microsoft Windows environments, including Windows 10. • Manage user accounts and permissions within Active Directory, ensuring secure access controls. • Respond to and resolve service desk tickets, maintaining accurate documentation of resolutions. • Assist with basic troubleshooting tasks, including diagnosing connectivity and performance issues. • Deliver clear guidance and training to users on system functionalities and best practices. • Collaborate with team members to escalate complex technical issues and implement solutions. • Maintain up-to-date knowledge of system updates and security protocols to enhance support services. • Ensure consistent and detail-oriented communication with users and stakeholders during issue resolution. • Contribute to the development of support procedures and documentation to improve efficiency.
2026-05-12T00:00:00Z

Customer Service Specialist & Charge Back Analyst

Long Island City, NY
onsite
Temporary to Hire
28.5 - 30 USD / Hourly
We are looking for a detail-oriented individual to join our team in Long Island City, New York as a Customer Service Specialist & Charge Back Analyst. This Contract to permanent position combines dispute resolution, customer support, and data analysis, making it ideal for someone who can manage a high volume of credit card chargebacks while also assisting in a fast-moving service environment. The role offers the opportunity to contribute to stronger workflows, support day-to-day customer interactions, and work closely with cross-functional teams to improve operational effectiveness. Responsibilities: • Oversee the full lifecycle of credit card disputes, from intake through resolution, using internal platforms and card network portals. • Create well-supported rebuttal packages by gathering records, organizing evidence, and preparing clear documentation for submission. • Review chargeback activity and service data in Excel to identify patterns, measure performance, and produce useful reports or visual summaries. • Deliver responsive customer support in a busy in-person setting, helping resolve questions and service-related issues efficiently. • Assist with front-facing service tasks as needed while balancing analytical and operational responsibilities behind the scenes. • Recommend and help implement better procedures, reference materials, and standard operating practices to strengthen the chargeback function. • Partner with finance and customer service colleagues to ensure accurate handling of disputes and a smooth customer experience. • Manage a substantial monthly dispute workload while maintaining accuracy, timeliness, and consistency.
2026-05-19T00:00:00Z

Web Content Specialist

Whippany, NJ
onsite
Temporary / Contract
25 - 27 USD / Hourly
We are looking for a Web Content Specialist to support digital content execution for a retail organization in New Jersey. This Long-term Contract opportunity is ideal for someone who combines strong visual judgment with hands-on experience publishing, editing, and optimizing web content across branded digital channels. The role focuses on maintaining engaging online experiences, supporting campaign delivery, and ensuring content aligns with established brand and usability standards. Responsibilities:• Create, update, and publish web pages, landing pages, and promotional content for retail-focused digital platforms.• Manage content within Adobe Experience Manager and related tools to keep site information accurate, timely, and visually consistent.• Apply brand guidelines and digital best practices to ensure content supports a cohesive customer experience.• Collaborate with marketing and creative partners to prepare assets and launch campaign-driven website updates.• Use Adobe Creative Cloud applications, including Photoshop and Illustrator, to resize, refine, and optimize visual materials for web use.• Edit page layouts and content presentation using HTML, CSS, and tools such as Adobe Dreamweaver when needed.• Support blog and editorial content updates by formatting copy, imagery, and links for clear online presentation.• Review published content for quality, functionality, and alignment with campaign objectives before and after release. 02720-0013437981
2026-05-20T00:00:00Z