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7 results for Product Support Specialist in St. Paul, MN

Client Support Specialist

Saint Paul, MN
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for a Client Support Specialist to support a busy software organization in Saint Paul, Minnesota. This Contract position offers an interim assignment expected to last 3+ months and follows a hybrid schedule with two days onsite and three days remote each week. The person in this role will serve as a key point of contact for customers by managing phone and email inquiries, resolving access-related issues, and delivering timely assistance that supports a positive service experience. Responsibilities:• Manage incoming and outgoing customer communications, addressing questions, service concerns, and follow-up needs with professionalism and urgency.• Set up user accounts, remove access for former users, and handle related administrative requests with a high degree of accuracy.• Guide new customers through the onboarding process and provide clear updates as they move through service setup.• Review and respond to password reset requests and other support tickets within established response expectations.• Track recurring issues and analyze call or ticket patterns to help strengthen support processes and service quality.• Enter, update, and maintain customer information and service records in Excel and other tracking tools with careful attention to detail.• Work closely with colleagues across the team to share information, coordinate solutions, and ensure customer needs are fully addressed.• Uphold confidentiality standards while maintaining a detail-oriented and customer-focused approach in every interaction
2026-06-18T00:00:00Z

Member Support Specialist

Minnetonka, MN
remote
Temporary / Contract
16.625 - 21 USD / Hourly
A growing organization is seeking Member Support Specialists to provide exceptional service and support to customers in a fast-paced, team-oriented environment. Key Responsibilities<ul><li>Respond to customer inquiries regarding billing, benefits, enrollment and claim and resolve issues accurately and efficiently.</li><li>Provide support regarding products, services, account information, and general questions.</li><li>Deliver a positive customer experience through professional communication and problem-solving.</li><li>Maintain detailed documentation and follow through to resolution.</li><li>Navigate multiple systems and online tools while managing customer interactions.</li></ul>
2026-07-02T00:00:00Z

Tier II Support Specialist

Minneapolis, MN
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Tier II Support Specialist to join a growing IT software team. This position is ideal for a support specialist with hands-on technical experience who enjoys solving challenging user issues across diverse environments. The role offers the opportunity to build expertise across core infrastructure and end-user technologies while developing toward senior engineering or project-focused work. Responsibilities: • Resolve escalated technical issues involving Microsoft 365, Windows systems, network connectivity, and endpoint security with a strong focus on timely restoration of service. • Investigate complex desktop and user support requests, identify root causes, and implement practical solutions that minimize repeat incidents. • Manage service desk tickets throughout the full support lifecycle, from initial assessment and prioritization through resolution and follow-up communication. • Support user and system access needs within Active Directory, including account maintenance, permissions, and related administrative tasks. • Provide troubleshooting assistance for Windows 10 environments and other Microsoft-based technologies used across client systems. • Work across a range of client setups and technical platforms, adapting support approaches to different infrastructure and operational requirements. • Take full ownership of advanced support cases, coordinating with internal teams when needed to ensure thorough and accurate resolution. • Contribute to service improvement efforts by documenting recurring issues, sharing technical knowledge, and identifying opportunities for more efficient support delivery.
2026-06-17T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. <ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul>
2026-07-01T00:00:00Z

Billing Support Specialist

Minneapolis, MN
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a detail-focused Billing Support Specialist to join a manufacturing organization in Minneapolis, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys working with invoicing, resolving payment-related issues, and supporting accurate financial operations. The person in this role will work closely with cross-functional teams to help maintain billing accuracy, support month-end activities, and contribute to timely reporting and documentation. Responsibilities: • Review and prepare customer invoices to confirm charges, quantities, and supporting details are accurate before release. • Investigate billing issues such as payment shortages, disputed amounts, and customer questions, then coordinate solutions in a timely manner. • Contribute to month-end close by processing billing corrections, completing reconciliations, and helping ensure financial records are current. • Oversee daily billing workflow queues and prioritize outstanding items to keep turnaround times on track. • Examine customer agreements, rate structures, and invoicing timelines to ensure billing activity follows approved terms. • Work with accounts receivable, sales, and operations teams to align invoicing details with revenue recognition and customer expectations. • Maintain organized billing files and supporting records so documentation is complete and ready for audit review. • Assist in preparing reports related to billing performance, aging trends, and variances to support operational and financial analysis.
2026-06-24T00:00:00Z

Help Desk/Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a real estate sales and lease environment in Eden Prairie, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys solving end-user technology issues, working directly with employees, and delivering a high-touch service experience. The person in this role will support desktop systems, troubleshoot hardware and software problems, and help maintain a reliable day-to-day IT environment. Responsibilities: • Deliver in-person desktop and help desk support for employees, resolving technical issues with professionalism and urgency. • Diagnose and fix problems involving Windows-based workstations, laptops, printers, and other end-user hardware. • Respond to service desk requests, document solutions, and keep support tickets moving toward timely resolution. • Assist users with software-related issues, account access needs, and common Microsoft environment support tasks. • Perform hands-on troubleshooting for connectivity concerns and basic network-related incidents affecting user productivity. • Support Active Directory activities such as account assistance, access updates, and user-related administrative tasks. • Provide a white-glove customer service experience by communicating clearly and following through on reported issues. • Set up, maintain, and replace desktop equipment and peripherals to ensure reliable performance across the office.
2026-06-16T00:00:00Z

Marketing Specialist

Edina, MN
onsite
Temporary to Hire
47.5 - 55 USD / Hourly
We are looking for a Marketing Specialist to join a growing organization on a contract-to-permanent basis. This role is ideal for a strong communicator who can blend strong writing, presentation development, and campaign support to help advance marketing and sales objectives. The position offers an opportunity to contribute across digital initiatives, proposal creation, and event coordination while working in the financial transaction processing industry. Responsibilities: • Create persuasive proposal materials and supporting documents that align marketing messaging with business goals. • Develop effective PowerPoint presentations for internal stakeholders, client meetings, and sales-related initiatives. • Produce clear, accurate technical and marketing content tailored to a range of audiences and communication channels. • Support the planning and execution of events that help the sales team build relationships and generate opportunities. • Assist with digital marketing efforts, including campaign coordination and content distribution across relevant platforms. • Help manage email campaigns by preparing messaging, organizing assets, and tracking launch readiness. • Contribute to broader marketing activities that strengthen brand visibility and support lead generation efforts.
2026-06-05T00:00:00Z